AIS report on JBL

Racy Daniel
Racy DanielBrother um Holy Cross

This report is prepared on Jamuna Bank Ltd. (JBL) under the course of Accounting Information System (AIS).

Faculty of Business Administration
Accounting Information System (ACT- 411)
Section- 02
Assignment on
Corporate Reporting System
A Study on a Corporate Firm in Bangladesh.
Submitted By:
Name ID
Xavier Rozario 113200087
Racy Daniel Godino 113200088
Fazle Rabbi 113200090
Submitted To:
Prof. Dr. Md. Jahirul Hoque
Professor,
Faculty of Business Administration,
Eastern University
Date of Submission: 21-12-2014
FALL Semester, 2014
Table of Content
S.L Subjects Page no.
1 Part-1: Organizational Profile 1-9
2 (i) History of organization: 2
3 (ii) Mission: 2
4 (iii) Vision: 2
5 (iv) Main Products 3-5
6 (v) Human Resource Strength 5
7 (vi) SWOT Analysis 5-9
8 Part-2: Theoretical Background 10-14
9 (i) Concept, Significance & type of FRs & MRs 11-12
10 (ii) Objectives of CRS 12
11 (iii) Components of FRS & MRS 12
12 (iv) Attributes of FRS & MRS 13-14
13 Part-3:Empirical Analysis 15-21
14 (i) Objectives of Reporting system in the selected firm 16
15 (ii) Components of FRS in the firm in terms of Periodicity,
Persons Responsibility, User Group
17
16 (iii) Components of MRS in the firm in terms of Periodicity,
Persons Responsibility, User Group
18
17 (iv) Financial Organization Structure of the firm 19
18 (v) Evaluation attributes of RS 20
19 (vi) Recommendation & Conclusion 20-21
Part-1
Organizational
Profile
(i) History of organization:
Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies
Act, 1994 with its Head Office at Chini Shilpa Bhaban, 3, Dilkusha C/A, Dhaka-1000.
The Bank started its operation from 3rd June 2001. Jamuna Bank Limited is a highly
capitalized new generation Bank with an Authorized Capital and Paid-up Capital of
Tk.10000 million and Tk.4488 million respectively. The Paid-up capital has been
raised to 840 million and the total equity of the bank stands at 8325 million as on
December 31, 2012.
JBL undertakes all types of banking transactions to support the development of trade
and commerce of the country. JBL's services are also available for the entrepreneurs
to set up new ventures and BMRE of industrial units. Jamuna Bank Ltd. the only
Bengali named new generation private commercial bank was established by a group
of winning local entrepreneurs conceiving an idea of creating a model banking
institution with different outlook to offer the valued customers, a comprehensive
range of financial services and innovative products for sustainable mutual growth and
prosperity. The sponsors are reputed personalities in the filed of trade, commerce and
industries. The Bank is being managed and operated by a group of highly educated
and professional team with diversified experience in finance and banking. The
Management of the bank constantly focuses on understanding and anticipating
customers needs. The scenario of banking business is changing day by day, so the
bank's responsibility is to device strategy and new products to cope with the changing
environment. Jamuna Bank Ltd. has already achieved tremendous progress within
only twelve years. The bank has already ranked at top of the quality service providers
& is known for its reputation. Jamuna Bank Ltd. offers different types of Corporate
and Personal Banking Services involving all segments of the society within the
purview of rules and regulations laid down by the Central Bank and other regulatory
authorities. As per the provisions of Bangladesh Bank license, the Bank has offered
initially its shares to public by Pre – IPO and subsequently sold shares to the public
through IPO in the year 2004. The shares of the Bank are listed with both Dhaka
Stock Exchange Ltd. & Chittagong Stock Exchange Ltd.
(ii) Mission:
The bank is committed to satisfy diverse need of its customers through an array of
products at a competitive price by using appropriate technology and providing timely
service so that a sustainable growth, reasonable return and contribution to the
development of the country can be ensure with a motivated and professional
workforce.
(iii) Vision:
To become a leading banking institution by playing a significant role in the
development of the country
(iv) Main Products:
The Bank has a collection of mode that prepared financial products and services. Such products are
based on Monthly Savings Schemes, Consumer Credit Schemes, Lease Finance and Personal Loan
for Women and Shop Finance Scheme etc. Jamuna Bank Ltd, also familiar with Q-cash ATM
cards for its valued customers providing 24 hours banking services through Debit Cards.JBL offers
the following services to valued customer. The Bank is providing different types of services. Some
of them are mentioned in below:
Deposit Schemes
Remittance and Collection
Import and Export handling and Finance
Loan Syndication
Project Finance
Investment Banking
Lease Finance
Hire purchase
Personal Loan for Woman
24-hours Banking: Q-Cash ATM facility
Islamic Banking
Corporate Banking
Consumer Credit Scheme
International Banking
JBL Corporate Banking Services Jamuna Bank Ltd. offers a complete range of advisory,
financing and operational services to its corporate client groups combining trade, treasury,
investment and transactional banking activities in one package. The corporate Banking specialists
will render high class service for speedy approvals and efficient processing to satisfy customer
needs. Corporate Banking business envelops a broad range of businesses and industries. You can
leverage on the know-how in the following sectors mainly:
Agro processing industry
Industry (Import Substitute / Export oriented)
Textile, Spinning, Dyeing/Printing
Export Oriented Garments, Sweater.
Engineering, Steel Mills
Chemical and chemical products etc.
Telecommunications.
Wholesale trade
Transport · Hotels, Restaurants
Non Bank Financial Institutions
Loan Syndication
Export Finance
Import Finance
Online Banking
Jamuna Bank Limited has introduced real-time any branch banking on December 31,
2010. Now, customers can withdraw and deposit money from any of its 65 branches
located at Dhaka, Chittagong, Sylhet, Gazipur, Bogra, Naogaon, Narayanganj,
Dinajpur, Kushtia, Rajshahi, Bashurhat, Sirajganj and Munshigonj. The valued
customers can also enjoy 24 hours banking service through ATM card from any of Q-
cash ATMs located at Dhaka, Chittagong, Khulna, Sylhet and Bogra.
Types of Deposit account
There are several types of deposit accounts. Each account has different characteristics
and every account has some specific purpose to serve.JBL offers the following key
Personal Banking Services. According to their uniqueness they are described as
follows:
i. Savings Account:
It is the general account of the JBL (Mirpur Branch) individual or more than two
persons can open a savings account on JBL. The officers and authorize persons are
issuing cheque book, deposit slips and statement of account to the holder of savings.
The officer justifies the information that is submitted by the account holder for
opening of the account. The officers of the bank process account-opening formalities.
ii. Current Deposit Account:
JBL is one of the newly established well-reputed third generation private commercial bank in
Bangladesh. It operates very diverse current account operation. They serve various types of
customers, like current account for private limited company, current account for public limited
company, current account for partnership business, etc.
iii. Foreign Currency Account:
The JBL also operate Foreign Currency Account for Bangladeshi Wage Earners or for Foreign
Nationals/Company/Firms etc. to send their valued earned foreign currency into the country.
iv. Short Term Deposit Account (STD):
JBL also offers Short Term Deposit to its valued customers. Short Term Deposit is a
deposit account where the payment of interest is paid on month basis. These items
include the deposits for a period ranging from 7 (seven) days to 89 (eighty-nine) days.
These types of liabilities are payable on special notice or after a specified period other
than the fixed deposits. Some of these types of deposits are of the nature of time
deposits. The rate of interest on STD account is 4.5% per annum. There are some
rules and regulations that must be maintained by the STD account holder. If the STD
account holder wants to withdraw the money from the account they have to inform the
bank before, otherwise the account holder may not get the interest in full amount
Schemes: Schemes are the most important sources of enhancing banks deposit.
Mainly bank is the lender of money, which is deposited by various types of depositor.
These schemes are different in nature and types and also in interest rates. These
deposits give the customers to deposit the idle money in profit earning schemes and
also provide the security. Jamuna Bank limited as third profit earning to the depositors
and generation modern and technology based modern commercial bank offers various
types of customer’s friendly deposit schemes to its valued customers. These schemes
are highly also unique in security.
Marriage Deposit Scheme Marriage of children, especially daughter is a matter of great
concern to the parents. Marriage of children involves expense of considerable amount. Prudent
parents make effort for gradual building of fund as per their capacity to meet the matrimonial
expense of their children specially daughters. Parents get relief and can have peace of mind if they
can arrange the necessary fund for marriage of their children.
Types of loan of what are offered by Jamuna Bank Limited
Loan (General)
House Building Loan (General
House Building Loan (Staff)
Other Loans to Staff
Cash Credit (Hypo.)
Cash Credit (Pledge)
Corporate Social Responsibilities of the Jamuna Bank Limited
Hire Purchase
Lease Financing
Time Loan
Cons SOD (General)
SOD (Others)
SOD (Export)
PAD
LlM
LTR
IBP
Export Cash Credit (ECC)
Packing Credit (PC)
F D B P
IDBP
F B P
(v) Human Resource strength:
Jamuna Bank Limited has 2,375 employees throughout the country.
(vi) SWOT Analysis:
SWOT analysis refers to analysis of strengths, weaknesses, opportunities and threats of an
organization. This facilitates the organization to make its future performance improved in
comparison to its competitors. An organization can also study its current position through SWOT
analysis. For all of these, SWOT analysis is considered as an important tool for making changes in
the strategic management of an organization. Through direct observation and discussion with the
JBL officials we am able to point out some major strength and weaknesses as well as some threats
and opportunities regarding the various issues of the Bank such as–
• Organizational identity
• Service level
• Operational efficiency
• Technology
• Employee efficiency etc. along with many other issues.
Strengths
Top management
Corporate culture
Various Products and Services
Strong employee bonding
Efficient Performance
Strong financial position
Weaknesses
Dependent on fixed deposits
Moderate risk management system
Absence of strong marketing activities
Not enough innovative products
Discouraging small entrepreneurs
Opportunities
Country wide network
Introducing more branches
Introducing special corporate scheme
Real time online banking
Creation of brand image
Threats
Similar products are offered by others
Default Loans
Industrial Downturn
Increased competition in the market
Strengths
Top Management
The Jamuna Bank Limited is operated by a very efficient management group. The top
management officials have all worked in reputed banks and their years of banking
experience, skill, and expertise will continue to contribute towards further expansion
of the bank. So, the top management of the bank is the major strength for JBL.
Corporate Culture
JBL has an interactive corporate culture. The working environment of JBL is very
friendly, interactive and informal. And, there are no hidden barriers or boundaries
while communicate between the superior and the employees. This corporate culture
works as a great motivation factor among the employees of the bank.
Various Products and Services
JBL offers various types of products and services to their clients. So those, Customers
can choose the right products that will fulfill their needs.
Strong employee bonding and belongings
JBL employees are one of the major assets of the company. The employees of JBL
have a strong sense of commitment towards organization and also feel proud and a
sense of belonging towards JBL. The strong organizational culture of JBL is the main
reason behind its strength
Efficient Performance
It has been seen from customers’ opinion that JBL provides hassle-free customer
services to its client comparing to other financial institutions of Bangladesh.
Personalized approach to the needs of customers is its motto.
Strong Financial Position
It has been seen that the net profit has been gradually rising over the years.
Furthermore, JBL is not just sitting on its previous year’s success, but also taking
initiatives to improve. One of the employees has said,
Weakness
Dependent on fixed deposits
Jamuna Bank heavily dependents on fixed deposit. The bank have to pay large
amount of interest for the just because of highly depend on fixed deposit.
Moderate risk management system
JBL risk management system is not that much secured. They need to develop their
risk grading system.
Absence of strong marketing activities
JBL currently don't have any strong marketing activities through mass media e.g.
Television. TV ads play vital role in awareness building. JBL has no such TV ad
campaign. Although they do a lot of CSR activities compared to other banks.
Not enough innovative products
In order to be more competitive in the market, JBL should come up with more new
attractive and innovative products. This is one of the weaknesses that JBL is currently
passing through but plans to get rid of by 2010.
Discouraging small entrepreneurs
JBL provides clean Import Loan to most of its solvent clients. But they usually do not
want to finance small entrepreneurs whose financial standing is not clean to them.
Opportunities
Country wide network
The ultimate goal of JBL is to expand its operations to whole Bangladesh. Nurturing
this type of vision & mission & to act as required, will not only increase JBL's
profitability but also will secure its existence in the log run.
Introducing more branches
There are many important places in Bangladesh, where customers are eagerly waiting
for doing banking transactions. But no existence of banks is in those places. Although
JBL already has 65 branches to provide services to its customers, it must also open
more branches in those places where people needs banking facilities.
Introducing special corporate scheme
JBL can introduce special corporate schemes for the corporate customers or officers
who have an income level higher from the service holders. At the same time, they can
introduce schemes or loans for various service holders. And the schemes should be
separate according to the professions, such as engineers, lawyers, doctors etc.
Real time online banking
Today online banking is the best way to earn profit for the bank. So JBL have to earn
more profit by developing online banking system.
Creation of brand image
As we know that brand creates value. So JBL need to develop their brand image by
developing their products and services.
Threats
Similar products are offered by other banks
Now-a-days different foreign and private banks are also offering similar type of
products with an almost similar profit margin. So, if all competitors fight with the
same weapon, the natural result is declining profit.
Default Loans
The problem of non-performing loans or default loans is very minimum or
insignificant. However, this problem may rise in the future thus; JBL has to remain
vigilant about this problem so that proactive strategies are taken to minimize this
problem.
Industrial Downturn
Bangladesh is economically and political unstable country. Flood, draught, cyclone,
and newly added terrorism have become an identity of our country. Along with
inflation, unemployment also creates industry wide recession. These caused
downward pressure on the capital demand for investment.
Increased competition in the market
In banking sector day by day competition are increased and lots of new bank are
coming into the competition. So it is big threat for JBL.
Part-2
Theoretical Background
(i) Concept, Significance & type of FRs & MRs:
A FRS may be defined as a set of process to collect, analyze and disseminate financial
data and information to the relevant user groups within acceptable time for decision
making purposes in a form which enables the company objectives to be achieved.
Financial reports includes not only financial statements but also other means of
communicating information that relate, directly or indirectly, to the information
provided by financial accounting.
Disclosure means that the financial statements should contain all material information
necessary to make them useful to their users. This requires the disclosure of
information which is expected to be useful to users of financial statements in their
decision making.
Corporate reporting is consist of three aspects. Which are as follows-
Types of corporate Reporting
(ii) Objectives of CRS (Corporate Reporting System)
- To assist in investment.
- To assist in managerial decision.
- To decrease risk.
- To measure and collect zakat.
- To plan and allocate economic resources.
- To assist business entities, banks/financial instution in their planning.
- To ensure truth and fareness in financial information system.
(iii) Components of FRS (Financial Reporting System) & MRS (Management
Reporting System)
Components of FRS
1. Current value statement
2. Value added statement
3. Social accountability statement
4. Zakat and Qard Hasan Statement
5. Current cash equivalent of Valuing Assets
6. Mudaraba, Musharaka and Murabaha Statements of investment
7. Accounting, Auditing, Organizations for Islamic Financial Institutions
(AAOIFI)
8. Corporate Social Responsibility
9. Current Value Balance Sheet
10. Report on Environmental Information
Components of MRS
1. Chairman Report
2. Director Report
3. Audit report
4. Employees Progress Report
5. C.G Compliance
6. CSR Performance
7. Marketing report
8. Production report
9. Inventory Report
10. Report on R& D Activities
11. Distribution report
12. Quality Control Report
13. HRD Report
14. HRM systems
15. Progress Reports
16. Corporate governance compliance report
17. Environmental Information report
(iv) Attributes of FRS (Financial Reporting System) & MRS (Management
Reporting System)
1. Relevance
2. Consistency
3. Accuracy
4. Preciseness
5. Uniformity and Comparability
6. Fairness
7. Appropriate and full disclosure
8. Timeliness
9. Objectivity
10. Understandability
11. Reliability
12. Transparency
13. Completeness
14. Representational faithfulness
15. Neutrality
16. Verifiability
17. Substance and form
Part-3
Empirical Analysis
(i) Objectives of Reporting System in the selected Firm
• To earn and maintain CAMEL Rating 'Strong'
• To establish relationship banking and improve service quality through
development of Strategic Marketing Plans.
• To remain one of the best banks in Bangladesh in terms of profitability and
assets quality.
• To introduce fully automated systems through integration of information
technology.
• To ensure an adequate rate of return on investment.
• To keep risk position at an acceptable range (including any off balance sheet
risk).
• To maintain adequate liquidity to meet maturing obligations and
commitments.
• To maintain a healthy growth of business with desired image.
• To maintain adequate control systems and transparency in procedures.
• To develop and retain a quality work-force through an effective human
Resources Management System.
• To ensure optimum utilization of all available resources.
• To pursue an effective system of management by ensuring compliance to
ethical norms, transparency and accountability at all levels.
(ii) Components of FRS in the Firm in terms of- periodicity, Persons
responsibility, User group
S.L Name of Statements of
Reports
Periodicity of
Preparation
Persons
responsibility for
preparation
User Groups
1 Income Statement Annually Director In-charge Internal &
External
2 Statement of RE Annually Director In-charge Internal &
External
3 Cash Flow Statement Annually Director In-charge Internal &
External
4 Fund Flow Statement Annually Director In-charge Internal &
External
5 Value added Statement Annually Director In-charge Internal &
External
6 Current Value Annually Director In-charge Internal &
External
7 Report on Environment
Information
Annually Director In-charge Internal &
External
8 Report on CSR Performancy Annually Director In-charge Internal &
External
9 Bank Statement Monthly Chief Accountant Internal &
External
10 Tax Return Annually Chief Accountant Internal &
External
11 Chairmans Report Annually Chairman Internal &
External
12 Directors Report Annually Director In-charge Internal &
External
13 Audit Report Annually Auditors Internal &
External
14 Employees Progress Report Annually Director In-charge Internal &
External
15 C.G Compliance Annually Chairman Internal &
External
16 CSR Performance Annually Chairman Internal &
External
17 Production Report Annually Production Director Internal &
External
18 Marketing Report Annually Marketing Director Internal &
External
19 Inventory Report Annually Production Manager Internal &
External
20 R&D Report Annually R&D Internal &
External
(iii) Components of MRS in the Firm in terms of- periodicity, Persons
responsibility, User group
S.L Name of Statements of
Reports
Periodicity of
Preparation
Persons
responsibility for
preparation
User Groups
1 Chairman Report Annually Chairman Internal &
External
2 Director Report Annually Director In-charge Internal &
External
3 Audit report Annually Auditors Internal &
External
4 Employees Progress Report Annually Director In-charge Internal &
External
5 CSR Performance Annually Director In-charge Internal &
External
6 Marketing report Annually Marketing Director Internal &
External
7 Production report Annually Production Director Internal &
External
8 Inventory Report Annually Production Manager Internal &
External
9 Report on R& D Activityies Annually R&D Internal &
External
10 Distribution report Annually Marketing Director Internal &
External
11 Quality Control Report Annually Marketing Director Internal &
External
12 HRD Report Annually R&D Internal &
External
13 HRM systems Annually HRM Manager Internal &
External
14 Progress Reports Annually Director In-charge Internal &
External
15 Corporate governance
compliance report
Annually Chairman Internal &
External
16 Environmental Information
report
Annually Director In-charge Internal &
External
(iv) Financial organization structure of the Firm
(v) Evaluation Attributes of RS
S.L Name of the Attributes Perfectly Fulfilled Fulfilled Not Fulfilled
1 Relevance 
2 Consistency 
3 Accuracy 
4 Preciseness 
5 Uniformity and Comparability 
6 Fairness 
7 Appropriate and full disclosure 
8 Timeliness 
9 Objectivity 
10 Understandability 
11 Reliability 
12 Transparency 
13 Completeness 
14 Representational faithfulness 
15 Neutrality 
16 Verifiability 
17 Substance and form 
(Vi) Recommendation & Conclusion:
Recommendation
Based on the assessment of several characteristics of JBL, the following suggestions have been
made: Organization front line work 100% perfectly. They have to face some troubles. Alike, the
Jamuna Bank as a commercial association faces some troubles to give client service. To conquer
this trouble, the banks can employee expert investigation by using client questioning tools.
1. JBL ability must train up their HR staff, so that they can get a clear design about
banking knowledge
2. There should be sufficient number of PC to serve the general service to the clients. Staff
should be more professional & skilled to use the Flora software.
3. JBL’s clearing should be appropriately online.
4. Credit card ought to be offered for the common clients of JBL.
5. Income configuration should be revised for the approval of the staff comparing with the
other commercial private banks.
6. Assets formation should be stronger to serve accurately.
7. To cheer clients to use On-line banking facility this service charge should not be taken
charge from the clients.
8. Client service of bank has a better impact on its client. To supply smarter client service
they need a call center section is much admired now a day.
9. Jamuna bank can establish some new proposals for their clients like student saving
account, Hajj scheme, etc.
Conclusion
Banking Industry in Bangladesh is now in right track. The bankers are contributing
much than the previous years for the growth and development of the country. Banking
is becoming more and more vital for economic development of Bangladesh in
mobilizing capital and others resources. As an organization, the Jamuna Bank Limited
has earned the reputation of top banking operation in Bangladesh. The organization is
much more structured compared to any other local bank operating in Bangladesh. It
has a reputation as a partner for growth. Transparent and quick decision making,
efficient team of performance, satisfied customers, online banking, effective internal
control, diversification of investments etc. are the major strengths of JBL. After doing
this report we have found that most of the customers of Jamuna Bank Limited have
positive perception towards its service quality. Thus, it is expected that the service
quality of Jamuna Bank Limited will be increased day by day and it will achieve more
popularity among the people in future.

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AIS report on JBL

  • 1. Faculty of Business Administration Accounting Information System (ACT- 411) Section- 02 Assignment on Corporate Reporting System A Study on a Corporate Firm in Bangladesh. Submitted By: Name ID Xavier Rozario 113200087 Racy Daniel Godino 113200088 Fazle Rabbi 113200090 Submitted To: Prof. Dr. Md. Jahirul Hoque Professor, Faculty of Business Administration, Eastern University Date of Submission: 21-12-2014
  • 2. FALL Semester, 2014 Table of Content S.L Subjects Page no. 1 Part-1: Organizational Profile 1-9 2 (i) History of organization: 2 3 (ii) Mission: 2 4 (iii) Vision: 2 5 (iv) Main Products 3-5 6 (v) Human Resource Strength 5 7 (vi) SWOT Analysis 5-9 8 Part-2: Theoretical Background 10-14 9 (i) Concept, Significance & type of FRs & MRs 11-12 10 (ii) Objectives of CRS 12 11 (iii) Components of FRS & MRS 12 12 (iv) Attributes of FRS & MRS 13-14 13 Part-3:Empirical Analysis 15-21 14 (i) Objectives of Reporting system in the selected firm 16 15 (ii) Components of FRS in the firm in terms of Periodicity, Persons Responsibility, User Group 17 16 (iii) Components of MRS in the firm in terms of Periodicity, Persons Responsibility, User Group 18 17 (iv) Financial Organization Structure of the firm 19 18 (v) Evaluation attributes of RS 20 19 (vi) Recommendation & Conclusion 20-21 Part-1
  • 3. Organizational Profile (i) History of organization: Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act, 1994 with its Head Office at Chini Shilpa Bhaban, 3, Dilkusha C/A, Dhaka-1000. The Bank started its operation from 3rd June 2001. Jamuna Bank Limited is a highly capitalized new generation Bank with an Authorized Capital and Paid-up Capital of Tk.10000 million and Tk.4488 million respectively. The Paid-up capital has been raised to 840 million and the total equity of the bank stands at 8325 million as on December 31, 2012. JBL undertakes all types of banking transactions to support the development of trade and commerce of the country. JBL's services are also available for the entrepreneurs to set up new ventures and BMRE of industrial units. Jamuna Bank Ltd. the only Bengali named new generation private commercial bank was established by a group of winning local entrepreneurs conceiving an idea of creating a model banking institution with different outlook to offer the valued customers, a comprehensive range of financial services and innovative products for sustainable mutual growth and prosperity. The sponsors are reputed personalities in the filed of trade, commerce and industries. The Bank is being managed and operated by a group of highly educated and professional team with diversified experience in finance and banking. The Management of the bank constantly focuses on understanding and anticipating customers needs. The scenario of banking business is changing day by day, so the bank's responsibility is to device strategy and new products to cope with the changing environment. Jamuna Bank Ltd. has already achieved tremendous progress within only twelve years. The bank has already ranked at top of the quality service providers & is known for its reputation. Jamuna Bank Ltd. offers different types of Corporate and Personal Banking Services involving all segments of the society within the purview of rules and regulations laid down by the Central Bank and other regulatory authorities. As per the provisions of Bangladesh Bank license, the Bank has offered initially its shares to public by Pre – IPO and subsequently sold shares to the public through IPO in the year 2004. The shares of the Bank are listed with both Dhaka Stock Exchange Ltd. & Chittagong Stock Exchange Ltd. (ii) Mission: The bank is committed to satisfy diverse need of its customers through an array of products at a competitive price by using appropriate technology and providing timely
  • 4. service so that a sustainable growth, reasonable return and contribution to the development of the country can be ensure with a motivated and professional workforce. (iii) Vision: To become a leading banking institution by playing a significant role in the development of the country (iv) Main Products: The Bank has a collection of mode that prepared financial products and services. Such products are based on Monthly Savings Schemes, Consumer Credit Schemes, Lease Finance and Personal Loan for Women and Shop Finance Scheme etc. Jamuna Bank Ltd, also familiar with Q-cash ATM cards for its valued customers providing 24 hours banking services through Debit Cards.JBL offers the following services to valued customer. The Bank is providing different types of services. Some of them are mentioned in below: Deposit Schemes Remittance and Collection Import and Export handling and Finance Loan Syndication Project Finance Investment Banking Lease Finance Hire purchase Personal Loan for Woman 24-hours Banking: Q-Cash ATM facility Islamic Banking Corporate Banking Consumer Credit Scheme International Banking JBL Corporate Banking Services Jamuna Bank Ltd. offers a complete range of advisory, financing and operational services to its corporate client groups combining trade, treasury, investment and transactional banking activities in one package. The corporate Banking specialists will render high class service for speedy approvals and efficient processing to satisfy customer needs. Corporate Banking business envelops a broad range of businesses and industries. You can leverage on the know-how in the following sectors mainly: Agro processing industry Industry (Import Substitute / Export oriented) Textile, Spinning, Dyeing/Printing Export Oriented Garments, Sweater. Engineering, Steel Mills Chemical and chemical products etc. Telecommunications.
  • 5. Wholesale trade Transport · Hotels, Restaurants Non Bank Financial Institutions Loan Syndication Export Finance Import Finance Online Banking Jamuna Bank Limited has introduced real-time any branch banking on December 31, 2010. Now, customers can withdraw and deposit money from any of its 65 branches located at Dhaka, Chittagong, Sylhet, Gazipur, Bogra, Naogaon, Narayanganj, Dinajpur, Kushtia, Rajshahi, Bashurhat, Sirajganj and Munshigonj. The valued customers can also enjoy 24 hours banking service through ATM card from any of Q- cash ATMs located at Dhaka, Chittagong, Khulna, Sylhet and Bogra. Types of Deposit account There are several types of deposit accounts. Each account has different characteristics and every account has some specific purpose to serve.JBL offers the following key Personal Banking Services. According to their uniqueness they are described as follows: i. Savings Account: It is the general account of the JBL (Mirpur Branch) individual or more than two persons can open a savings account on JBL. The officers and authorize persons are issuing cheque book, deposit slips and statement of account to the holder of savings. The officer justifies the information that is submitted by the account holder for opening of the account. The officers of the bank process account-opening formalities. ii. Current Deposit Account: JBL is one of the newly established well-reputed third generation private commercial bank in Bangladesh. It operates very diverse current account operation. They serve various types of customers, like current account for private limited company, current account for public limited company, current account for partnership business, etc. iii. Foreign Currency Account: The JBL also operate Foreign Currency Account for Bangladeshi Wage Earners or for Foreign Nationals/Company/Firms etc. to send their valued earned foreign currency into the country. iv. Short Term Deposit Account (STD): JBL also offers Short Term Deposit to its valued customers. Short Term Deposit is a deposit account where the payment of interest is paid on month basis. These items include the deposits for a period ranging from 7 (seven) days to 89 (eighty-nine) days. These types of liabilities are payable on special notice or after a specified period other than the fixed deposits. Some of these types of deposits are of the nature of time deposits. The rate of interest on STD account is 4.5% per annum. There are some rules and regulations that must be maintained by the STD account holder. If the STD account holder wants to withdraw the money from the account they have to inform the bank before, otherwise the account holder may not get the interest in full amount Schemes: Schemes are the most important sources of enhancing banks deposit. Mainly bank is the lender of money, which is deposited by various types of depositor. These schemes are different in nature and types and also in interest rates. These deposits give the customers to deposit the idle money in profit earning schemes and
  • 6. also provide the security. Jamuna Bank limited as third profit earning to the depositors and generation modern and technology based modern commercial bank offers various types of customer’s friendly deposit schemes to its valued customers. These schemes are highly also unique in security. Marriage Deposit Scheme Marriage of children, especially daughter is a matter of great concern to the parents. Marriage of children involves expense of considerable amount. Prudent parents make effort for gradual building of fund as per their capacity to meet the matrimonial expense of their children specially daughters. Parents get relief and can have peace of mind if they can arrange the necessary fund for marriage of their children. Types of loan of what are offered by Jamuna Bank Limited Loan (General) House Building Loan (General House Building Loan (Staff) Other Loans to Staff Cash Credit (Hypo.) Cash Credit (Pledge) Corporate Social Responsibilities of the Jamuna Bank Limited Hire Purchase Lease Financing Time Loan Cons SOD (General) SOD (Others) SOD (Export) PAD LlM LTR IBP Export Cash Credit (ECC) Packing Credit (PC) F D B P IDBP F B P (v) Human Resource strength: Jamuna Bank Limited has 2,375 employees throughout the country. (vi) SWOT Analysis: SWOT analysis refers to analysis of strengths, weaknesses, opportunities and threats of an organization. This facilitates the organization to make its future performance improved in comparison to its competitors. An organization can also study its current position through SWOT analysis. For all of these, SWOT analysis is considered as an important tool for making changes in
  • 7. the strategic management of an organization. Through direct observation and discussion with the JBL officials we am able to point out some major strength and weaknesses as well as some threats and opportunities regarding the various issues of the Bank such as– • Organizational identity • Service level • Operational efficiency • Technology • Employee efficiency etc. along with many other issues. Strengths Top management Corporate culture Various Products and Services Strong employee bonding Efficient Performance Strong financial position Weaknesses Dependent on fixed deposits Moderate risk management system Absence of strong marketing activities Not enough innovative products Discouraging small entrepreneurs Opportunities Country wide network Introducing more branches Introducing special corporate scheme Real time online banking Creation of brand image Threats Similar products are offered by others Default Loans Industrial Downturn Increased competition in the market Strengths Top Management The Jamuna Bank Limited is operated by a very efficient management group. The top management officials have all worked in reputed banks and their years of banking experience, skill, and expertise will continue to contribute towards further expansion of the bank. So, the top management of the bank is the major strength for JBL. Corporate Culture JBL has an interactive corporate culture. The working environment of JBL is very friendly, interactive and informal. And, there are no hidden barriers or boundaries while communicate between the superior and the employees. This corporate culture works as a great motivation factor among the employees of the bank. Various Products and Services JBL offers various types of products and services to their clients. So those, Customers can choose the right products that will fulfill their needs. Strong employee bonding and belongings JBL employees are one of the major assets of the company. The employees of JBL have a strong sense of commitment towards organization and also feel proud and a sense of belonging towards JBL. The strong organizational culture of JBL is the main reason behind its strength Efficient Performance
  • 8. It has been seen from customers’ opinion that JBL provides hassle-free customer services to its client comparing to other financial institutions of Bangladesh. Personalized approach to the needs of customers is its motto. Strong Financial Position It has been seen that the net profit has been gradually rising over the years. Furthermore, JBL is not just sitting on its previous year’s success, but also taking initiatives to improve. One of the employees has said, Weakness Dependent on fixed deposits Jamuna Bank heavily dependents on fixed deposit. The bank have to pay large amount of interest for the just because of highly depend on fixed deposit. Moderate risk management system JBL risk management system is not that much secured. They need to develop their risk grading system. Absence of strong marketing activities JBL currently don't have any strong marketing activities through mass media e.g. Television. TV ads play vital role in awareness building. JBL has no such TV ad campaign. Although they do a lot of CSR activities compared to other banks. Not enough innovative products In order to be more competitive in the market, JBL should come up with more new attractive and innovative products. This is one of the weaknesses that JBL is currently passing through but plans to get rid of by 2010. Discouraging small entrepreneurs JBL provides clean Import Loan to most of its solvent clients. But they usually do not want to finance small entrepreneurs whose financial standing is not clean to them. Opportunities Country wide network The ultimate goal of JBL is to expand its operations to whole Bangladesh. Nurturing this type of vision & mission & to act as required, will not only increase JBL's profitability but also will secure its existence in the log run. Introducing more branches There are many important places in Bangladesh, where customers are eagerly waiting for doing banking transactions. But no existence of banks is in those places. Although JBL already has 65 branches to provide services to its customers, it must also open more branches in those places where people needs banking facilities. Introducing special corporate scheme JBL can introduce special corporate schemes for the corporate customers or officers who have an income level higher from the service holders. At the same time, they can introduce schemes or loans for various service holders. And the schemes should be separate according to the professions, such as engineers, lawyers, doctors etc. Real time online banking Today online banking is the best way to earn profit for the bank. So JBL have to earn more profit by developing online banking system. Creation of brand image As we know that brand creates value. So JBL need to develop their brand image by developing their products and services. Threats Similar products are offered by other banks Now-a-days different foreign and private banks are also offering similar type of products with an almost similar profit margin. So, if all competitors fight with the same weapon, the natural result is declining profit.
  • 9. Default Loans The problem of non-performing loans or default loans is very minimum or insignificant. However, this problem may rise in the future thus; JBL has to remain vigilant about this problem so that proactive strategies are taken to minimize this problem. Industrial Downturn Bangladesh is economically and political unstable country. Flood, draught, cyclone, and newly added terrorism have become an identity of our country. Along with inflation, unemployment also creates industry wide recession. These caused downward pressure on the capital demand for investment. Increased competition in the market In banking sector day by day competition are increased and lots of new bank are coming into the competition. So it is big threat for JBL. Part-2
  • 10. Theoretical Background (i) Concept, Significance & type of FRs & MRs: A FRS may be defined as a set of process to collect, analyze and disseminate financial data and information to the relevant user groups within acceptable time for decision making purposes in a form which enables the company objectives to be achieved. Financial reports includes not only financial statements but also other means of communicating information that relate, directly or indirectly, to the information provided by financial accounting. Disclosure means that the financial statements should contain all material information necessary to make them useful to their users. This requires the disclosure of information which is expected to be useful to users of financial statements in their decision making. Corporate reporting is consist of three aspects. Which are as follows-
  • 11. Types of corporate Reporting (ii) Objectives of CRS (Corporate Reporting System) - To assist in investment. - To assist in managerial decision. - To decrease risk. - To measure and collect zakat. - To plan and allocate economic resources. - To assist business entities, banks/financial instution in their planning. - To ensure truth and fareness in financial information system. (iii) Components of FRS (Financial Reporting System) & MRS (Management Reporting System) Components of FRS 1. Current value statement 2. Value added statement 3. Social accountability statement 4. Zakat and Qard Hasan Statement 5. Current cash equivalent of Valuing Assets 6. Mudaraba, Musharaka and Murabaha Statements of investment
  • 12. 7. Accounting, Auditing, Organizations for Islamic Financial Institutions (AAOIFI) 8. Corporate Social Responsibility 9. Current Value Balance Sheet 10. Report on Environmental Information Components of MRS 1. Chairman Report 2. Director Report 3. Audit report 4. Employees Progress Report 5. C.G Compliance 6. CSR Performance 7. Marketing report 8. Production report 9. Inventory Report 10. Report on R& D Activities 11. Distribution report 12. Quality Control Report 13. HRD Report 14. HRM systems 15. Progress Reports 16. Corporate governance compliance report 17. Environmental Information report (iv) Attributes of FRS (Financial Reporting System) & MRS (Management Reporting System) 1. Relevance 2. Consistency 3. Accuracy
  • 13. 4. Preciseness 5. Uniformity and Comparability 6. Fairness 7. Appropriate and full disclosure 8. Timeliness 9. Objectivity 10. Understandability 11. Reliability 12. Transparency 13. Completeness 14. Representational faithfulness 15. Neutrality 16. Verifiability 17. Substance and form
  • 14. Part-3 Empirical Analysis (i) Objectives of Reporting System in the selected Firm • To earn and maintain CAMEL Rating 'Strong' • To establish relationship banking and improve service quality through development of Strategic Marketing Plans. • To remain one of the best banks in Bangladesh in terms of profitability and assets quality. • To introduce fully automated systems through integration of information technology. • To ensure an adequate rate of return on investment. • To keep risk position at an acceptable range (including any off balance sheet risk).
  • 15. • To maintain adequate liquidity to meet maturing obligations and commitments. • To maintain a healthy growth of business with desired image. • To maintain adequate control systems and transparency in procedures. • To develop and retain a quality work-force through an effective human Resources Management System. • To ensure optimum utilization of all available resources. • To pursue an effective system of management by ensuring compliance to ethical norms, transparency and accountability at all levels. (ii) Components of FRS in the Firm in terms of- periodicity, Persons responsibility, User group S.L Name of Statements of Reports Periodicity of Preparation Persons responsibility for preparation User Groups 1 Income Statement Annually Director In-charge Internal & External 2 Statement of RE Annually Director In-charge Internal & External 3 Cash Flow Statement Annually Director In-charge Internal & External 4 Fund Flow Statement Annually Director In-charge Internal & External 5 Value added Statement Annually Director In-charge Internal & External 6 Current Value Annually Director In-charge Internal & External 7 Report on Environment Information Annually Director In-charge Internal & External 8 Report on CSR Performancy Annually Director In-charge Internal & External 9 Bank Statement Monthly Chief Accountant Internal & External 10 Tax Return Annually Chief Accountant Internal & External
  • 16. 11 Chairmans Report Annually Chairman Internal & External 12 Directors Report Annually Director In-charge Internal & External 13 Audit Report Annually Auditors Internal & External 14 Employees Progress Report Annually Director In-charge Internal & External 15 C.G Compliance Annually Chairman Internal & External 16 CSR Performance Annually Chairman Internal & External 17 Production Report Annually Production Director Internal & External 18 Marketing Report Annually Marketing Director Internal & External 19 Inventory Report Annually Production Manager Internal & External 20 R&D Report Annually R&D Internal & External (iii) Components of MRS in the Firm in terms of- periodicity, Persons responsibility, User group S.L Name of Statements of Reports Periodicity of Preparation Persons responsibility for preparation User Groups 1 Chairman Report Annually Chairman Internal & External 2 Director Report Annually Director In-charge Internal & External 3 Audit report Annually Auditors Internal & External 4 Employees Progress Report Annually Director In-charge Internal & External 5 CSR Performance Annually Director In-charge Internal & External 6 Marketing report Annually Marketing Director Internal & External 7 Production report Annually Production Director Internal & External 8 Inventory Report Annually Production Manager Internal & External 9 Report on R& D Activityies Annually R&D Internal & External 10 Distribution report Annually Marketing Director Internal & External 11 Quality Control Report Annually Marketing Director Internal & External 12 HRD Report Annually R&D Internal & External
  • 17. 13 HRM systems Annually HRM Manager Internal & External 14 Progress Reports Annually Director In-charge Internal & External 15 Corporate governance compliance report Annually Chairman Internal & External 16 Environmental Information report Annually Director In-charge Internal & External (iv) Financial organization structure of the Firm
  • 18. (v) Evaluation Attributes of RS S.L Name of the Attributes Perfectly Fulfilled Fulfilled Not Fulfilled 1 Relevance  2 Consistency  3 Accuracy 
  • 19. 4 Preciseness  5 Uniformity and Comparability  6 Fairness  7 Appropriate and full disclosure  8 Timeliness  9 Objectivity  10 Understandability  11 Reliability  12 Transparency  13 Completeness  14 Representational faithfulness  15 Neutrality  16 Verifiability  17 Substance and form  (Vi) Recommendation & Conclusion: Recommendation Based on the assessment of several characteristics of JBL, the following suggestions have been made: Organization front line work 100% perfectly. They have to face some troubles. Alike, the Jamuna Bank as a commercial association faces some troubles to give client service. To conquer this trouble, the banks can employee expert investigation by using client questioning tools. 1. JBL ability must train up their HR staff, so that they can get a clear design about banking knowledge 2. There should be sufficient number of PC to serve the general service to the clients. Staff should be more professional & skilled to use the Flora software. 3. JBL’s clearing should be appropriately online. 4. Credit card ought to be offered for the common clients of JBL. 5. Income configuration should be revised for the approval of the staff comparing with the other commercial private banks. 6. Assets formation should be stronger to serve accurately. 7. To cheer clients to use On-line banking facility this service charge should not be taken charge from the clients. 8. Client service of bank has a better impact on its client. To supply smarter client service they need a call center section is much admired now a day. 9. Jamuna bank can establish some new proposals for their clients like student saving account, Hajj scheme, etc. Conclusion Banking Industry in Bangladesh is now in right track. The bankers are contributing much than the previous years for the growth and development of the country. Banking is becoming more and more vital for economic development of Bangladesh in mobilizing capital and others resources. As an organization, the Jamuna Bank Limited has earned the reputation of top banking operation in Bangladesh. The organization is much more structured compared to any other local bank operating in Bangladesh. It has a reputation as a partner for growth. Transparent and quick decision making, efficient team of performance, satisfied customers, online banking, effective internal control, diversification of investments etc. are the major strengths of JBL. After doing this report we have found that most of the customers of Jamuna Bank Limited have positive perception towards its service quality. Thus, it is expected that the service
  • 20. quality of Jamuna Bank Limited will be increased day by day and it will achieve more popularity among the people in future.