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Chapter 6 Verbal Communication Skills

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Ray Brannon
Ray Brannon
Education
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The Power of Words ~ Spoken and Unspoken ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Words can hurt or heal, validate or manipulate. What will your words express today?
Become Assertive ,[object Object],[object Object],[object Object],[object Object],[object Object]
We can “undo” the words but we can “apologize.” ,[object Object]
  A proper apology should always include the following: http://www.perfectapology.com/apologizing.html ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do you feel the apology from Chris Brown meets the proper apology criteria ?
The Need to be Genuine Source: http://www.ehow.com/how_5108620_genuine.html

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Chapter 6 Verbal Communication Skills

  • 1.  
  • 2.
  • 3. Words can hurt or heal, validate or manipulate. What will your words express today?
  • 4.
  • 5.
  • 6.
  • 7. Do you feel the apology from Chris Brown meets the proper apology criteria ?
  • 8. The Need to be Genuine Source: http://www.ehow.com/how_5108620_genuine.html