1. Shane Nathan Hoani Mobile: +64 276 190 996 Email: shane@quickserve.co.nz
Who am I?
Husband Father Son Entrepreneur Integrity
Honesty Loyalty Creative Networker
Out of the Box Catalyst Communicator Leader
Organised Autonomous Systemiser Facilitator
2. Education
• Teaching Degree - 1995
• Diploma in Business Computing - 1994
• Adult Certificate of Teaching - 1995
• Microsoft Certifications – 1999 onwards
• Business Mentor - Current
• School of Hard Knocks - Current
3. Work History
Computer Engineer – March 1998–March 2002
Computerland NZ Christchurch
• Construct and deliver technical training courses for CompTIA and Microsoft Exams
• Provide long-term onsite desktop, network and server support to key customer accounts
• Create and maintain technical process documentation
• Foster trusted relationships with onsite IT staff and managers
• Provide strategic advice on technical direction and acquisition
“Shane is a true customer service professional” – Kevin
Melon, Computerland Service Manager
4. Work History
Treasury Department (England) – March 2002-March 2004
•Provide technical consultancy to 130 SME sites throughout the North West of England
•Help implement a nation-wide VPN database linking government and community social services
•Work autonomously and provide real-time status updates and monthly reports to project managers
•Advise onsite IT staff and/or provide direct assistance in implementing the required infrastructure
•Liaise with preferred partners to supply hardware and software
•Contribute to monthly project management meetings to help achieve goals
5. Work History
Brrrr! England is cold! Back
to NZ to raise the children in
a sunnier place!
Total Technology Solutions (NZ)
March 2004-March 2006
• Provide technical consultancy services on behalf of IT support companies
• Keep my customer's client databases and job tracking systems up to date
• Keep accurate financial records for invoicing and accounting purposes
• Build rapport and relationships with site contacts
• Provide strategic IT consultation
• Up-sell hardware and software
6. Quickserve NZ – 2006-Present
Quickserve Technology Ltd (Director)
• Created a new business to provide IT service and support to SMEs
• Built up a brand new client base that required an additional technician within 6 months
• Packaged our services so that we had something to sell
• Two years on we needed a second technician
• One year later we employed a third technician
• Changed business model to increase productivity and reduce overheads
• Earthquakes hit Christchurch – busy!
• Packaged a managed services offering and took it to our clients
• Quickserve now autonomous and running without me
7. My Core Strengths?
Networking with people – People like me. What you see is what
you get and people respect that. I’m honest and sincere. I’m
diplomatic and sensitive but I also know how to be assertive.
Communicating effectively – People tell me I’m an outstanding
communicator. That might be a bit of a stretch but I know I
communicate very well. My interpersonal skills are second to
none and I am comfortable with people from all walks of life.
Entrepreneurial – I founded and built a business that now runs
without me. It’s a small business but the principles are the
same. I believe I have what it takes to help a business grow.
Technical – I’m a technician by trade. I’ve been involved in
implementing technology for 15 years. I know how to listen to
the customer and differentiate between what they think they
need and what is appropriate. I find solutions.
