2. Viswanath Srikanth (“Sri”), IBM
Program Manager, Standards Strategy for Digital Marketing, Commerce & Analytics
ahs@us.ibm.com; @Sri_few_words;
Justin Cutroni, Google
Analytics Advocate, jcutroni@google.com, @justincutroni
Graham Cooke, QuBit
CEO & Co-founder, graham@qubitproducts.com, @thegrahamcooke
Speakers
2
3. Open Technologies have served to consolidate,
standardize and unleash new waves of innovation
Customer Experience
Digital Data
5. Data Acquisition presents challenges today
Client Site
Vendor
A
Vendor
B
Vendor
C
Responsive
Digital
Marketing
depends on
customer
experience
data
15-20 different data
collection methods
per page is common
Current state of data
collection is raising
costs and degrading
site performance
…
…
…
…
…
6. Client Site
Vendor
A
Vendor
B
Vendor
C
Data Layer Standard to streamline Data
Acquisition
JSO Standard
Populate standard ‘digitalData’ object to surface data
Default Vendor tag (JavaScript) automatically acts upon the data
…
…
…
… …
Standard
data layer
reduces
proprietary
code on site
Standard improves
site
performance, time
to value for new
services, and
lowers maintenance
costs
One standard data
collection method
across the property
7. A snippet of the JSO Data Layer Model
JavaScript
Objects are
widely
supported
across devices
The data model is
extensible and can
be leveraged
across industries
8. Broad Industry Participation in Initiative
Initiative welcomed
across the industry
by Site-Owners,
Partners, and
industry associations
– Digital Analytics
Association & W3C
50+
Digital Marketing
Technology
Leaders
collaborating in a
first for the industry
• Targeting 3Q 2013 – Delivery of Final Specification
• Will Include:
• Data Layer JavaScript Object specification
• Privacy Impact Considerations
• Dynamic Session Values Consideration
An industry collaboration, under the aegis of W3C
http://www.w3.org/community/custexpdata/
9. Standards cannot succeed in a Vacuum…we need
your help in moving the industry forward
Partners
Early Code (POC/POT)
Early Customer Engagements
Intellectual Property
Public Relations
Standards Bodies,
ISVs, Adjacent Standards
10. Find out More…
• At the Customer Experience Digital Data Standard
Community Group site
– http://www.w3.org/community/custexpdata/
• First Draft of the Specification (Section #7 is most
relevant)
– http://www.w3.org/community/custexpdata/wiki/images/9/93/W3
C_CustomerExperienceDigitalDataAcquisition_Draft_v0.5.pdf
• Reach out to any of us with any Questions
10
Slide Objective: Rudimentary visualization of the standard If every marketing vendor has a unique way to acquire data, their data acquisition tags need to be deployed to a siteowner’s website, inevitably that will involve some level of customization to the tags This creates overhead for the partner as well as the client
Slide Objective: By implementing a standard JSO schema for identifying and surfacing key behavioral data, digital marketing vendor technologies can be much more easily deployed Siteowner adheres to a standard way to surface page, product, site visitor, shopping, ordering, etc. information on their site pages Marketing vendors develop data acquisition code that adheres to the JSO standard which significantly reduces any custom integration or data mapping requirements