This document discusses digital innovation for public administrations to support the aging population. A team of 13 people in a rural area of France develops technologies and designs new services through co-design workshops with elderly users. The team works on European projects in 4 countries to imagine tools and services for seniors living in social housing. Two specific neighborhoods in Lyon are examined where workshops explore services to help with daily needs like accessing newspapers or having family support. Ideas are discussed and categorized by needs, and services are envisioned with consideration of necessary resources, relationships, personal enrichment, economic models, and conditions for success.

1. Erasme
Digital innovation for administrations
Education / Culture / Aging / Territories

2. A Team of 13
people
Developpers, Users centric
designers,
in a very rural area

3. Aging
Education Culture Territories
● Digital innovation for administrations
● Watching emerging technologies
● Co-design and open innovation
● Trials and new services design
● Dissemination

4. Host
● European project within 4
countries (France, England,
Italy, Spain)
● Imagine new tools and services
for elderly people
○ Social housing
○ 65 years old and more
○ Some dependant and
handicaps
● Private and public resources
providers

5. Co-design workshops
● Learn by doing
● Involve user at the top of
the process
● Make technical
prototypes and short-
loop feedback
● Listen to what doesn't
work and what is not
said
● Anticipate conditions of
success

6. Two specific neighbourhoods
LYON 9 – La Duchère
Major Housing Center Built in the
Sixties,
Urban reorganization,
Eco-development.
LA MULATIERE - Le Confluent
Popular district
Urban project

7. LA MULATIERE – Quartier du Confluent
Old City Hall
Les Balanciers - 1965
39 flats
65+ : 38 % families
L’Ecluse - 1950
66 flats
65+ : 23% families

8. L’ECLUSE

9. LYON 9ème – La Duchère
Nelson Mandela - 2011
80 flats,
½ for diseable people
La Barre 230 - 1963
320 flats (next demolition)
Social Center
Le Château - 1964
293 flats
65+ : 22% families

10. Goals of #lift12
workshop
● Help us to imagine
services for ederly
people in situation of
social housing
● Share our work about
co-design and tools

11. 1. It is difficult for me to buy my ● Family
newspaper every day Resources ● Medical and social support at
home
2. Some of my neighbours do ● Institutions and Associations
not have any family care in case ● Neighbours
of bad situation ● Shops
● Online ressources (Web2.0,
culture, etc)
Relationnal synergy/animation
Needs Ideas Personnal longterm
enrichment Services
Economical model
1. A daily jogger registred online buy
● Tablets
and bring the newspaper (england) :
● Internet of things (RFID)
http://www.goodgym.org/
● Augmented reality
● Collaborative work
2. A digital LED/Lamp system shows
● ...
mutualy to neighbours if they are at
home and how they feel (france) :
PeerCare (MarkerCloke)
Tools

12. Co-design method
Use an emotional way
to explore the real
needs, think without
constraints and imagine
solutions

13. Identity of your
character
Read the
timeline, daily
schedule of your
character and
modify it.

14. Needs
Draw the daily travels
Identify positive /
negative experience
(satisfied/ unsatisfied
needs)

15. Categories
Public presentation of
the needs.
Together, we categorize
needs by family.
Bring needs or (positiv
experience too) on the
panel of the family

16. Imagine ideas
Write on your paper
basic ideas of solutions
related to these needs
Beware of the "forbiden
words" list
● Internet
● Connected/connection
● File/folder
● Any registred trademark or
technology

17. Are some web2.0 tools
designed for seniors ?

18. And if objects could talk ?

19. If I could control distant
photo frames

20. If we could contribute to a
collective panel
http://groupzap.com/b/dkc2bv69965i/

21. If data could be centralised
and actions automatized
http://ifttt.

22. Other tools

23. Services
Remix the groups by
family of needs.
Focus on one idea
coming from precedent
step in each group
Try to imagine a
complete service and its
condition of success

24. Conditions of success
● Resources animation &
relational synergy
● Personal long-term
enrichment
● Pleasure and
ergonomic
● Suitable economical
model and process

25. Resources
Relationnal synergy
Needs
Needs Ideas Personnal enrichment
Economical model Services
Tools

26. Thank you
Patrick Vincent
pvincent@erasme.org
Johnatan Landais
landaisjonathan@gmail.
com
http://www.erasme.org