Process Intelligence Check our webex on this topic or join our Process Intelligence event on October 6th 2010 in Brussels

1. Process Intelligence
For the best processes in
the world
Meet the Authors Webcast
Meet the Authors Webcast
September 9, 2010
September 9, 2010
Bruce Williams
Bruce Williams
Helge Hess
Helge Hess
Joerg Klueckmann
Joerg Klueckmann
Tobias Blickle
Tobias Blickle

2. Turnover
EBIT
Cashflow
Customer satisfaction
Process cost
Delivery reliability
Cycle time Error rate
OPERATIONAL EXCELLENCE
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3. Why is a customer going to buy from you?
• Efficient distribution channels Idea-to-Product
• High product quality
• Comprehensive after-sales support
• Low product price Lead-to-Order
• Product line breadth
• Technical superiority Order-to-Cash
• Continuing product innovation
• Production adaptable to customers
• Effective sales force Procure-to-Pay
• Strong brand image and awareness
• Patent protection Inquiry-to-Resolution
• Information system power
• Attract the best personnel
Hire-to-Retire
Critical Success Factors Key Business Processes
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4. You can't manage what you don't measure
Documented Implemented Executed
processes processes processes
Times Cost Quality Risks
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5. ARIS MashZone
• What about my KPI’s? • Dashboards
• Which regions, products … are in trouble? • Information Mashups
Performance-driven Organization
ARIS Process Performance Manager
• Which process performance indicators
• Automated Process Discovery
ensure time, cost and quality goals? • Process Benchmarking
• What are the typical bottlenecks? • Process Analytics
• Social Network Analysis
webMethods Optimize
• Which exceptions could violate SLAs?
• Exceptions & Alerts
• Which action is to be triggered? • Real-time Monitoring
Get There Faster.
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6. Process Intelligence Components
Dashboarding
Process Performance
Management
Components Real-Time Monitoring
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7. Process Intelligence Components
Dashboarding
Process Performance
Management
Components Real-Time Monitoring
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8. Marketing
Sales
HR
Finance
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9. Marketing
Sales
HR
Finance
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10. Information remix to make decisions easier
Software AG Public data
as data source
Desktop Data Department Data Enterprise Data
Spreadsheets stored Queries and reports from CRM reports, forecasts
locally ERP, DWH, etc.
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11. www.mashzone.com
 Free download version
 20 industry mashups
 Tutorial videos
 Online shop
 MashZone blog / group with
over 2000 MashZone fans
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12. Process Intelligence Components
Dashboarding
Process Performance
Management
Components Real-Time Monitoring
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13. Automated Process Discovery
Processes automatically
generated (no previous modeling)
Processes aggregated and
visualized based on dimensions
and KPIs
Process deficiencies identified
and solved
See real process Process improvement Process owners can
behavior of the projects can start with ensure high process
organization as-is processes performance
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14. Process Analytics
Flexible data analysis by drag &
drop for huge data volumes
Data Mining techniques help
identify process bottlenecks
Identify correlations and deliver
process insights interactively
Measure process Simultaneous
High performance
performance with visualization of multiple
in-memory architecture
OLAP-like analytics analysis results
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15. Process Intelligence Components
Dashboarding
Process Performance
Management
Components Real-Time Monitoring
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16. Real-Time Monitoring
Real-time, process &
infrastructure KPI monitoring
Proactive alerting with intelligent
self-learning
Predictive simulation to prevent
process breakdowns
Actionable data for Fast, proactive problem
Transparent business informed business resolution – prevent
operations decision-making business impact
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17. Ten Best Practices of Process Intelligence
• Get Process Savvy
• Create Value
• Engage the Stakeholders
• Establish the Wellspring of Knowledge
• Intelligence Is for Everyone
• Measure First
• Keep Things Simple
• Sync Up with Strategy
• SOA It Goes
• Intelligence Is Forever Process
Intelligence
Hero
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18. Ten Process Intelligence Pitfalls to Avoid
• Taking Your Eye Off the Ball
• Lonesome Cowboy
• We Already Have This
• It’s an IT Thing
• It’s a Secret Weapon
• You Forgot the K in KPI
• Baaad Data
• Measure Everything!
• IT Doesn’t Know Process
• Being Scatterbrained
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19. Process Intelligence Benefits
 Shortened customer waiting times 50% CosmosDirekt achieves savings in
core processes of up to 20 percent
 Decreased customer complaints 60%
 Improved instant decision contracts 28%
Swisscom achieves shorter
throughput times and fast ROI
 Return of Investment (in months) 9 – 12 with ARIS PPM
 Reduced error rate in logistics process under 1%
Fonterra optimizes their supply chain with
webMethods Optimize.
 Improved lead time in Procure-to-Pay up to 15%
 Shortened order processing cycle time up to 500%
© IDS Scheer AG www.ids-scheer.com 19

20. Customer Success Stories – Process Intelligence
ISSUE:
Personnel Capacity Planning
Measurable improvement of process
and service quality
Ongoing, automated process analysis
and identification of improvement
potential
Complaints were slashed by 60
percent. Total savings amounted to
20 percent.
Business Business
IT Process Process Composite Partner Enterprise SOA
SOA
Process EA Activity
Architecture Intelligence Automation Applications Integration Service Bus Governance
Governance
Analyses Monitoring
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21. Customer Success Stories – Process Intelligence
ISSUE:
Order process optimization
Fewer cancellations, increased
customer satisfaction, and greater
transparency.
ROI could be achieved in 9-12
months.
Significant reduction in throughput
times.
Business Business
IT Process Process Composite Partner Enterprise SOA
SOA
Process EA Activity
Architecture Intelligence Automation Applications Integration Service Bus Governance
Governance
Analyses Monitoring
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22. Customer Success Stories – Process Intelligence
ISSUE:
Optimize Supply Chain
Faster, more accurate service since
agents know the status of any order
Proactive problem resolution, thanks
to automated alerts
Annual benefits are being measured
in the millions of dollars
Business Business
IT Process Process Composite Partner Enterprise SOA
SOA
Process EA Activity
Architecture Intelligence Automation Applications Integration Service Bus Governance
Governance
Analyses Monitoring
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23. Process Intelligence
Better and faster decisions through increased information
sharing
Shortened customer waiting times through faster process
cycle times
Uncovering of process deficiencies with process analytics
Reduced error rates through best practice process roll-out
Optimize team and collaboration structures with social network
analyzes
Decreased customer complaints through real-time problem solving
Operational excellence
Better and faster Proactive management
through process
decisions through through real-time
performance
business mashups business management
management
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24. Get the full Process Intelligence Story:
www.softwareag.com/dummies
 Chapter 1: Get Smart about PI
 Chapter 2: What PI Can Do for You
 Chapter 3: The Architecture of PI
 Chapter 4: Developing Your PI
 Chapter 5: PI in Action
 Chapter 6: Ten Application Scenarios
 Chapter 7: Ten Best Practices
 Chapter 8: Ten PI Pitfalls
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25. Your Questions
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26. Process Intelligence
For the best processes in
the world
Meet the Authors Webcast
September 9, 2010
Thank you
Bruce Williams
Helge Hess
Joerg Klueckmann
Tobias Blickle