Process management trends from around the world and best practice recommendations around how to create and sustain a culture of unstoppable improvement, based on lessons learned from process improvement teams at hundreds of organizations around the world.

1. Global Trends.
IVAN SESELJ
CEO, Promapp

2. Global Perspective.

3. #1 The robots are coming

4. #2 Changing team dynamic

5. #3 Digitization

6. What are the best doing?

7. 1. Leadership buy-in

8. The challenge.
Exec teams that don’t care, bigger battles.
Just focus on bottom line, hard benefits.

11. 2. Invest time & resources

12. The challenge.
Insufficient resources.
Failure to understand investment required & the
benefits.

14. 3. Focus on the fundamentals

15. The challenge.
Complexity.
Hundreds of docs on intranet.
The $12m miracle project.
‘Outsource’ process management.

17. 4. Use BPM to hunt for
automation opportunities

18. The challenge.
Automating mediocre processes?
… gives you mediocre automated processes.
Automation’s not the silver bullet.

20. 5. Win the hearts

21. The challenge.
Statistics don’t motivate us.
Efficiency alone won’t mobilize teams.
Improvement is not an audit.

23. 6. Choose what works for you

25. Lessons.
•The fundamentals still apply
•Automation ‘trends’ are on top of improvement
effort
•The best view it as a culture shift