2. Index
About US
Our Statement
Our Principle
Profile
Overview
BPO Solution
Hiring and Training
Transition Phase
Offerings
Network Diagram
List of Projects
Value Zone
Contact Us
3. UOS is an Outsourcing Firm located in India. We are a positive
firm constantly striving to achieve one or more of the below
objectives.
1. Increase ROI
2. Improve Business process Efficiency and Accountability.
3. Increase Shareholder Value.
4. Implement Performance Solution.
5. Focus on Core Business Processes.
Experience : We have worked on several outsourcing projects
which includes outbound calling, Inbound Customer Service,
Technical Support, Data Entry projects and many Software
Development Projects. We have partnered with other
organizations too and have helped in executing the projects with
ease.
4. Our Mission : Our Mission is to provide our
clients/vendors/partners with solutions and services that would
add the value to their Organization. We look forward to apply best
practices and ideas and create new opportunity in this global
market.
Our Vision : To be identified as the leading and most preferred
solution provider in the area of
BPO/KPO/Legal/Software/Consultancy services.
Quality Policy : We are committed to being very aggressive in our
attitude towards quality because Quality is the basic strategy for
survival and future growth.
5. U.O.S approach to business relies on the following four principles:
We work hard to understand your requirements -
We use Explore phase to evaluate how your organization uses a
business process.
We deliver the whole solution -
U.O.S gives you one convenient source for your business process
management and outsourcing needs, as well as the expertise you
need to put it all together.
We are determined to provide significant value -
The solutions we recommend emphasize aggregate value (AV).
We are committed to customer care -
We make it easy to do business with Direct Clients of Outbound,
Inbound & Non- Voice process of Different Countries.
6. Profile:
U.O.S help clients successfully execute and manage business process
management and outsourcing strategy to achieve breakthrough results. As
long-term partners in our client's success, We build the capability to execute
strategy and accelerate time to results. The outcome - our client’s increased
ability to manage business processes effectively and efficiently to better
support their strategic business plans, to improve performance, profitability,
and shareholder value.
We focus exclusively in segments of the market where we can provide
strategic, multi-process, end to-end business solutions and where we can
leverage our firm's core competencies to help clients build customer and
shareholder value. Our approach is to provide integrated business solutions
that benefit the entire organization and our goal is to deliver significant
business value to our clients.
7. Overview:
U.O.S helps our clients achieve competitive advantage, through the rapid
conception, creation and execution of business process outsourcing strategy.
We approach breaks down barriers and creates synergy, allowing our clients
to maximize return on investment with their BPO initiative - leading to
increased sales, reduced cycle times, improved service and lowered costs.
We have adopted the time-tested processes, industry best practices and
quality concepts in an innovative way into our proprietary E3 methodology. E3
is a three phase process - Explore_Engineer_Execute". E3 provides a
compelling framework to attain client's overall objectives starting from
concept to execution.
8. BPO Solution:
We help you identify, design, develop and deploy business solutions that
expand and leverage your current business processes; measure, monitor &
improve your conventional business process efficiencies; reduce operating
costs; increase your profitability; and help you sustain real competitive
advantage.
We understand that each and every process within a company whether it is
core or non-core is very valuable in meeting the company’s objectives and
their customers' needs. We therefore go to great lengths to learn all aspects of
your business, your market, and your industry. Upon analyzing your business
requirements, we together determine the best solution that will quickly,
efficiently and effectively drive your business process execution and
management and derives real benefits to your organization.
Our comprehensive range of BPO solutions includes consulting and
outsourcing in Outbound, Inbound, Non-voice, Legal and Software
Projects.
9. Hiring and Training:
Hiring Indent raised Communication Training Process Training
1 Weeks of training on 1 Weeks of product
1st Round - Screening
Culture and Accent training
No Pre Evaluation of the Mid Assessment
Selected? batch
Yes
Mid Assessment Mock Call session
2nd Round - Group
Discussion
No Final Assessment Final Assessment
Selected?
Yes
Yes Yes
Production
Cleared? Cleared?
Floor
3rd Round - Personal
Interview
No No
No No
No Already in Already in
Referred to Retrainin Retrainin
Selected?
HR g? g?
Yes Yes Yes
Induction & Joining
formalities Referred to HR Referred to HR
10. Transition Phase
Project
1 2 Initiation 3
•Initiate Project Post
•Bid for Prospective
Deal Award •Solution Identification
Deals
•Understand Project •Process Mapping
•Project Capabilities
Granularities •Project Scoping
•Submit Responses
•Transition Readiness • Metrics Discussions
Deal Bidding
Due Diligence
Stage
Knowledge
4 5 Transfer 6
•Site Readiness •Process Training •Volume Ramp-up
•Resource Hiring •SOP Documentation •SLA Base lining
•Technology •SOP Sign-Off •Handover to Ops
•Risk Mitigation •Assessments •Process Go Live
Transition Pilot and Go-
Setup Live
11. Offerings:
Customer Care Services: Customer Acquisition Services:
• Customer Retention and Loyalty • Outbound Sales
Programs • Inbound Sales and Order Taking
• Technical Support and Help Desk • Order Processing
• After Sales Support • Up-sell, Cross-sell, Win-back Programs
• Order and Inbound Sales Taking • Prospect Identification and Lead
and Processing Generation
• Account Management and • Multiple Products Marketing Programs
Maintenance
• Billing Inquiry and Collection Technical Support Helpdesk Services
• Application and Claims Processing • Product Technical and Engineering
• Warranty and Post-Warranty Support
Support b. Multi-Level Support (Level 1, 2, & 3)
• Marketing Surveys and Research c. Troubleshooting
• Virtual Executive Secretary Services d. After Sales Implementation support
• Basic Coordination and Logistics • Software/Hardware Problem Resolution
• Form Filling and Data Conversion • Computer Hardware Support
• All Back Office Jobs • Warrant and Post-Warranty Support
• Internet and Telecommunications Support
13. List Of Projects
Outbound Bell - Canada Verizon - USA
`
Easy Menu - AUS Education Leads - PPI - UK
USA
Inbound Ocean Liner - Absolutees Clubs Pharmacy - UK
Spain - USA
Back Office DOC Conversion Form Filling
Software
SAP Project
14. Skill sets – Business Communication, Vendor and Client relationship,
Inbound Support, Outbound Calling, Back Office Projects
VALUE ZONE
BUSINESS CUSTOMER QUALITY
Six
Reduce Sigma
Cycle Time
Reduce
Escalations
98 %
SLA Retain
Recovery
Satisfaction Automation
IMPROVED EFFICIENCY BETTER SERVICES GROWTH
