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- Banking sector
 LOAN
 INSURANCE
 ATM
 DEBIT CARD/CREDIT CARD
 RTGS/ NEFT
 IMPS
 INTERNET BANKING
 MOBILE BANKING
 Loan is the lending of money from one
individual, organization or entity to another
individual, organization or entity.
 A loan is a debt provided by an organization or individual
to another entity at an interest rate, and evidenced by
a promissory note which specifies, among other things,
the principal amount of money borrowed, the interest rate
the lender is charging, and date of repayment
 Insurance is a means of protection from financial
loss. It is a form of risk management primarily
used to hedge against the risk of a contingent,
uncertain loss.
 Life insurance
 Insurance policy
 Vehicle insurance
 Health insurance
A Debit card (also known as a bank card plastic card or check
card) is a plastic payment card that can be used instead
of cash when making purchases.
The money comes directly from the user's bank account when
performing a transaction.
A credit card is a payment
card issued to users
(cardholders) to enable the
cardholder to pay a merchant
for goods and services based
on the cardholder's promise
to the card issuer to pay them
for the amounts so paid plus
the other agreed charges
NEFT
National Electronic Funds
Transfer (NEFT) is a nation-wide
payment system. Under this
Scheme, individuals can
electronically transfer funds from
any bank branch to any
individual having an account with
any other bank branch in the
country participating in the
Scheme.
RTGS
Real-time gross settlement
systems (RTGS) is a funds
transfer system where money
transfer takes place from one
bank to another on a "real
time" basis and "gross" basis.
Settlement in the "real time"
means that the transaction
happens almost immediately.
HOW DOES IMPS MONEY TRANSFER WORK ?
E-banking ensure the
round the clock banking
transaction to customer .
customer can avail banking
facilities for 24x7x365.No
restricted working hours
are provided by bank to its
customer
Advantages of E-banking
Convenient banking
Low cost banking service
Speed banking
Quality service
Obstacle in E-banking
•High start up cost
•Training & maintenance
•Security
•Restricted business
MOBILE BANKING
Mobile banking is a service provided by
a bank or other financial institution that
allows its customers to conduct financial
transactions remotely using a mobile
device such as a smartphone or tablet
Transactions through mobile banking may
include obtaining account balances and
lists of latest transactions, electronic bill
payments, and funds transfersbetween a
customer's or another's accounts.
Rank Country/Territory Usage in 2012
1 South Korea 47%
2 China 42%
3 Hong Kong 41%
4 Singapore 38%
5 INDIA 37%
6 Spain 34%
7 United States 32%
8 Mexico 30%
9 Australia 27%
10 France 26%
11 United Kingdom 26%
12 Thailand 24%
13 Canada 22%
14 Germany 14%
15 Pakistan 9%
The data is sourced from Bain, Research Now and Bain along with
GMI NPS surveys in 2012.
DONE BY
PRINTONA.C.P
IInd B.com(CA)
CUSTOMER SERVICE IN BANKING SECTOR

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CUSTOMER SERVICE IN BANKING SECTOR

  • 2.  LOAN  INSURANCE  ATM  DEBIT CARD/CREDIT CARD  RTGS/ NEFT  IMPS  INTERNET BANKING  MOBILE BANKING
  • 3.  Loan is the lending of money from one individual, organization or entity to another individual, organization or entity.  A loan is a debt provided by an organization or individual to another entity at an interest rate, and evidenced by a promissory note which specifies, among other things, the principal amount of money borrowed, the interest rate the lender is charging, and date of repayment
  • 4.  Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss.  Life insurance  Insurance policy  Vehicle insurance  Health insurance
  • 5.
  • 6. A Debit card (also known as a bank card plastic card or check card) is a plastic payment card that can be used instead of cash when making purchases. The money comes directly from the user's bank account when performing a transaction.
  • 7. A credit card is a payment card issued to users (cardholders) to enable the cardholder to pay a merchant for goods and services based on the cardholder's promise to the card issuer to pay them for the amounts so paid plus the other agreed charges
  • 8.
  • 9. NEFT National Electronic Funds Transfer (NEFT) is a nation-wide payment system. Under this Scheme, individuals can electronically transfer funds from any bank branch to any individual having an account with any other bank branch in the country participating in the Scheme. RTGS Real-time gross settlement systems (RTGS) is a funds transfer system where money transfer takes place from one bank to another on a "real time" basis and "gross" basis. Settlement in the "real time" means that the transaction happens almost immediately.
  • 10.
  • 11.
  • 12.
  • 13. HOW DOES IMPS MONEY TRANSFER WORK ?
  • 14. E-banking ensure the round the clock banking transaction to customer . customer can avail banking facilities for 24x7x365.No restricted working hours are provided by bank to its customer
  • 15. Advantages of E-banking Convenient banking Low cost banking service Speed banking Quality service Obstacle in E-banking •High start up cost •Training & maintenance •Security •Restricted business
  • 16. MOBILE BANKING Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet Transactions through mobile banking may include obtaining account balances and lists of latest transactions, electronic bill payments, and funds transfersbetween a customer's or another's accounts.
  • 17. Rank Country/Territory Usage in 2012 1 South Korea 47% 2 China 42% 3 Hong Kong 41% 4 Singapore 38% 5 INDIA 37% 6 Spain 34% 7 United States 32% 8 Mexico 30% 9 Australia 27% 10 France 26% 11 United Kingdom 26% 12 Thailand 24% 13 Canada 22% 14 Germany 14% 15 Pakistan 9% The data is sourced from Bain, Research Now and Bain along with GMI NPS surveys in 2012.