1. This Project is funded by the
Improved SME Competitiveness and European Union
Innovation Project
Second Session
Mapping and Assessment of
BSOs
Workshop 10-11 February, 2011
2/10/2011
Author: Dr. Jürgen Henke – Team Leader

2. This Project is funded by the EU
Contents
• Results of service mapping
• Some conclusions and recommendations
• Assessment of service providers
• Summarised results
• Next working steps
2/10/2011 Improved SME Competitiveness and Innovation Project 2

3. This Project is funded by the EU
Service Mapping
 In total about about 500 Service Providers
assure the availability of services
 About 60 % of services are provided with the
help of private sector service providers
 The focus of service provision is in 4 regions:
about 80 percent is delivered in
• Belgrade
• Niš
• Kragujevac
• Novi Sad
(see next Chart)
2/10/2011 Improved SME Competitiveness and Innovation Project 3

4. This Project is funded by the EU
Availability of Services
193 Number of service providers by region
(in total: organisations and private)
101
63
50
12 15
11 9 8 8
7 6 6 5 5 4 3 2
2/10/2011 Improved SME Competitiveness and Innovation Project 4

5. This Project is funded by the EU
Range of Services
Basic business support services available
in all regions
162 (Number of service providers per service)
134
107
92
84 82
63
57
49 48
42
30 30
24
16
9 7
2/10/2011 Improved SME Competitiveness and Innovation Project 5

6. This Project is funded by the EU
Range of Services
Specialised services are mainly available in the 4
mentioned regions
25
20
15
10
5
0
BG PO
VA SA
LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS
BG PO VA SA LE VR NI ZA NS SM ZR SU SO PA UE CA KG JA KV NP KS
Mfg 9 4 2 1 1 2 4
Tech 15 8 8 2 2 1 2 4
IT 5 12 4 1 8 1
Innov. 25 2 1 1 1 3 2 5 2 2 3 4 1 2 4 1 1 1 1
2/10/2011 Improved SME Competitiveness and Innovation Project 6

7. This Project is funded by the EU
2/10/2011 Improved SME Competitiveness and Innovation Project 7

8. Some Conclusions /
This Project is funded by the EU Recommendations
 Basis business support services (BSS) in regions are
assured by contributions of all mentioned organisat.
 To assure availability, coordination between these
organisations is recommended.
 Some basic services should be free of charge, e.g.
Information and training for start-ups.
 Other services for small enterprises can be charged
with a small fee.
 A diversification of services is recommended (start-
ups, small enterprises, growth enterprises)
2/10/2011 Improved SME Competitiveness and Innovation Project 8

9. Some Conclusions /
This Project is funded by the EU Recommendations
 Start-up training package (NARD) might be linked with
some consultancy for start-ups.
 The rate of provision of business information should
be increased.
 Collect, create and document information (locally and
centrally).
 Centralised (with local specialisation) access to
information (business portal of NARD).
 Enable RDA & SME Agencies to access specialised
expertise / experts
2/10/2011 Improved SME Competitiveness and Innovation Project 9

10. Some Conclusions /
This Project is funded by the EU Recommendations
 Will SMEs have access to NARDs business portal,
database, etc.?
 ICIP will contribute to additional and specialised
service packages, e.g. innovation diagnostic with
SMEs, sector specific expertise.
 Develop a fee structure for services.
 ICIP will assist quality of service provision.
 Raise awareness of SMEs on available assistance
through programmes.
 Train RDA/SME Agencies in providing assistance to
enterprises.
2/10/2011 Improved SME Competitiveness and Innovation Project 10

11. This Project is funded by the
Improved SME Competitiveness and European Union
Innovation Project
Second Session
Assessment of Business Support
Services providers in Serbia
2/10/2011
Mishkovski Gjorgji

12. This Project is funded by the EU
Component 1: Business support services
• Activity 1.1 Standardized Model of Business
Services
• Mapping of existing business service providers
• Assessment of the institutional provision of
business support services
• Conduct SME needs assessment survey etc.
• Objective: To increase the quality range and
availability of Business support services
2/10/2011 Improved SME Competitiveness and Innovation Project 12

13. This Project is funded by the EU
Survey Methodology
• Questionnaire:
• Basic details, Budget and founders, data employees, experts used, staff
experience, cooperation, Members of ARRAS
• Experience in project cooperation: Regional development and SME
international
• Cooperation with other partners
• Services provided and frequency (information, consultation, education
training)
• Training materials developed
• Consultancy guidelines received
• Quality of service measured: provision services and providers
• In depth interview:
• Region covered, agency history, present activity, future plans ,
sustainability, present problems etc.
2/10/2011 Improved SME Competitiveness and Innovation Project 13

14. This Project is funded by the EU
Summarized results
• General
• Solid people skills, trained, education programs
• RDAs delivers basic start up services,
• Variety of services provided through BSP providers network and Region
knowledge,
• % of SME support vs. Regional orientation, Regional strategies, Sector
strategies(Territorial vs. market orientation)
• RDA accreditation issue connected with Finance & Stakeholders
• SME support issue:
• SME are used to receive free of charge service (start-up/exist/growing)
• RDA usage of private consultants -Value added / specialized consultancy is
charged
• Relationship building with clients : cooperate with professional SME
association /cluster /networks
• Increase number of programs(donor & gov) that requests obliged usage of
consultancy services
2/10/2011 Improved SME Competitiveness and Innovation Project 14

15. This Project is funded by the EU
Next Steps
• Assessment Report (will be made available to RDA /SME Agencies)
• Recommendation
• Analyzed Data used for Input for both:
• Serbia Business Service Support Model
• Standardized Manual of business information and advice services
• Best practice model for rules and procedures for operation of support
schemes for business support services
2/10/2011 Improved SME Competitiveness and Innovation Project 15

16. This Project is funded by the EU
The End
Thank you for your contributions!
www.icip-serbia.org
2/10/2011 Improved SME Competitiveness and Innovation Project 16