By: Felicity Lord, QA Manager at Wyndham Vacation Rentals As presented at Spring OnlineTestConf June13-14, 2017 www.onlinetestconf.com Using real life case study information, this presentation will look at the changing role of QA and testing as we adapt to become more Agile and take on a DevOps culture. Main Topics include: – Testing in an Agile world, change of focus and skill-set – Understanding when things are “good enough” – The role of Testing in creating the right culture for Agile & DevOps Testing – How understanding Digital Leadership concepts can provide a different take on your Test Strategy

1. Felicity lord
Quality Assurance Manager – Wyndham Vacation Rentals

2. KEEPING QA RELEVANT IN A
DIGITAL WORLD
• Understand the
challenge
• Changing role of
Quality Assurance
• Structure your
Strategy

3. MY EXPERIENCE
I am passionate about the importance of quality and how
getting it right can provide greater confidence and
effectiveness.
TAKE AWAYS
By sharing my journey, I will demonstrate how you can
create your own roadmap for QA in an increasingly digital
world
WHY QA?
Quality Assurance offers an exciting opportunity to be at the
heart of change within Software Development and to act
as the voice of our customers.

4. UNDERSTAND THE
CHALLENGE
The problem today and in the future
Industry specific challenges
QA’s place in Technology developments

5. DIGITAL WORLD
Digital means maximising the power of
technology to optimise how we reach
and interact with our customers – 24/7.

6. QA RELEVANCE
The culture around Software Development has shifted.
The demand for pace is ever increasing.
QA is now a holistic view of quality.
The breadth of QA has grown.
Change is happening, are you ready?

7. COMPETITION
Emerging markets,
new contenders,
Start-ups can lead
to Business model
disruption.
CUSTOMERS
Customer demands
are changing, more
personalised. Users
don’t partition
quality.
DIGITAL
Digital
transformations can
be seen in new
alternatives to
traditional sectors
such as Banking.
GLOBAL
Events across the
globe can impacts
on customers’
decisions and our
ability to react to
them.
TECHNOLOG
Y
The fast paced
growth of SMACI
technologies means
we all have to deal
with change.

8. LEISURE TRAVEL
INDUSTRY

9. CHANGING ROLE
OF QATesting in an Agile world
QA and DevOps culture

10. A PLACE FOR QA
Re-invention of QA as an ever evolving
role that can match continuous change
and delivery.
Change the mental state.
Change the product and service.
Change the message.
Change the process.

11. WHEN things are good enough
Breadth of potential QA coverage has grown exponentially.
Focus on the value, remove waste and automate as much
as possible.
Take a risk approach, help the business to accept a greater
risk profile.
TESTING in an agile world
Creating a culture of quality.
Take away the safety net, everyone is responsible for the
quality.

12. QA and Dev Ops
CULTURE
QA as behavioural intervention and
change.
Performance test early.
Increased automation.
Develop and release quality products
fast.

13. STRUCTURE
YOUR STRATEGYApplying Digital Leadership
Industry specific challenges
The Digital Enterprise Wave

14. DIGITAL
LEADERSHIP
Business Acumen
ICT capability
Strategic leadership

15. SETTING THE
SCENE
Background to Wyndham Vacation
Rentals UK – QA strategy was based on
Manual testing with Automation as a
Functional and Regression only activity.
Assessment of 25 Key Areas showed focus
for change.

16. BEING PRESENT
Change of Focus – Understand the business,
grow technological capability, building a
strategy
• QA coverage increased by 85%
• Automation increased by 80% and run
time reduced from 3 days to 3 hours
• Priority 1 & 2 Fixes in Live halved

17. INVESTING IN PEOPLE
Restructuring the team to include new internal roles that
have felt invested in the business.
UPSKILLING
Increasing the knowledge and skills of the existing team to
meet the challenges of SMACI changes – Social, Mobile,
Analytics, Cloud, IoT

18. Digital enterprise
wave
You either ride the wave or you get
swamped by the wave.

19. KEEPING QA RELEVANT IN A
DIGITAL WORLD
• Your business
challenge
• Approach to risk
• Structure your QA
Strategy