The agile framework and ideology are hardly new. Many organizations are successfully using it and reinvent the way they build and deliver software. But agile isn't only for development. In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Success using an agile mindset and framework.

1. The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
The Future of
Customer Success is Agile
Todd Eby
Co-Founder & CEO,
SuccessHacker
@toddceby

2. The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Customer
Success
isn’t easy.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
It’s a challenge rich environment.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Driving Execution.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Doing the Right Things.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Rising above the "Whirlwind".

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Bridging Internal Silos.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Increasing Transparency.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Remaining Customer-centered.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Sustaining the Pace.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Why isn’t there a common solution?

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
What would it look like?

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Adaptable.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Prioritized.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Transparent.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Responsive.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Empowering.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Experimental.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
The way forward is Agile.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Going Agile.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
As a mindset.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
An organizational principle.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
An Operational paradigm.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
What you do is what you become.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Ideas action

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Building a beautiful strategy
in PowerPoint is easy.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Executing on the vision, not so much.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Start small.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Think big.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
We’ve found that Scrum [Agile] can
double the production of anything –
it doesn’t matter whether it’s sales,
marketing, software, finance...It wor
ks
everywhere.

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
AGILE
The
FUTURECustomer Succe
ss
of
is

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Voice of the Customer over assumptions
Proactive over reactive
Iteration over big strategy
Experimentation and data over opinions and convention
s
Internal collaboration over one way communication
Agile Success Manifesto

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Q & A

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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Learn more at www.successhacker.co
Join our Community at customersuccess.community
Giving you the freedom to focus on your customers,
not your operational challenges

36. The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Request a demo with Amity
Visit getamity.com/demo

37. The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Thank you for being here!