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Global Azure Bootcamp @ 北京 - Azure Bot Servic 快速打造你的機器人

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Azure Bot Servic 快速打造你的機器人
使用 Azure Bot Service 與 Bot Framework SDK 3 打造屬於我們的智能聊天機器人。
最後透過一個客服機器人,並可轉接專員的服務架構作為 DEMO 範例。

Veröffentlicht in: Technologie
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Global Azure Bootcamp @ 北京 - Azure Bot Servic 快速打造你的機器人

  1. 1. Azure Bot Service 快速打造你的机器人 Poy Chang
  2. 2. 关于我 任职于士林电机 Angular Taiwan 社區核心成员 Microsoft MVP Visual Studio and Development Technologies poychang@gmail.com poychang.github.io
  3. 3. 为什么我们需要聊天机器人?
  4. 4. 1980s PC 1990s Internet 2000s Mobile
  5. 5. 对 APP 产生疲倦感 通讯软件的 吸引力 智能助理 开始习惯与 机器人沟通
  6. 6. 用对话 替代操作 熟悉的平台
  7. 7. 1980s PC 1990s Internet 2000s Mobile The Futures 用对话替代操作 智能助理 开发者的新战场
  8. 8. 用对话作为平台 Conversation as Platform
  9. 9. + QnA MakerAzure Bot Service Bot Channels Registration Question And Answer Form + Connect Human KEY Takeaway
  10. 10. Azure Bot Service
  11. 11. 前情提要 Bot Directory Bot State Service Bot Service 以前是独立的服务接口 现在移转至 Azure Portal 中
  12. 12. 你的机器人 核心程序 注册、管理机器人 处理讯息路由 处理讯息状态 对话追踪 SDK, API Bot Connector Service Channels
  13. 13. Channel Bot Connector Web App Function App Channel JSON Activity JSON
  14. 14. 为什么要用 Azure Bot Service 呢?
  15. 15. https://docs.microsoft.com/zh-tw/azure/bot-service/bot-service-overview-introduction 支持多种 开发语言 开发工具 与服务 弹性的运维 管理服务 轻松连接 通讯平台 机器人模板 开放源代码
  16. 16. Web App Bot 使用 Azure Web App 为基底环境,在上面建立 Web API 应 用程序,做为专用于开发对话机器人的整合环境 Functions Bot 使用 Azure Functions 无服务器架构为基底环境,做为 专用于开发对话机器人的整合环境 Bot Channels Registration 只注册 Bot Connector Service,让你可以关联自己用 Bot Builder SDK 所写的机器人应用程序
  17. 17. 机器人模板 Basic Form Language Understanding Question and Answer Proactive
  18. 18. Microsoft 应用 ID 管理平台 https://apps.dev.microsoft.com/
  19. 19. Azure Bot Service 价格 F0 (免費) S1 标准信道 无限制消息 无限制消息 高级信道 10,000 条消息 / 月 $0.1 条消息  标准信道 • Microsoft 第一方服务,如 Skype、Cortana 和 Microsoft Teams • 具有公开机器人 API 的服务,如 Facebook 和 Slack  高级信道(DirectLine 信道) • 让机器人在自己的应用程序或网站上,与使用者进行可靠的通讯 https://azure.microsoft.com/zh-cn/pricing/details/bot-service/
  20. 20. 小叮咛  Rate Limiting • 为保护机器人服务免于高频攻击,系统有讯息频度限制 • 为优化服务,不定期调整此比率,无确切的数值可以提供 • 可以联络 bf-reports@microsoft.com 询问
  21. 21. 小叮咛  Direct Line Secret Key • 用来保护应用程序的 Direct Line 服务 • 可访问任何对话,并创建 Token  Direct Line Token • 非必要 • 对话专用的密钥 • 30分钟内到期,但可以刷新 https://docs.microsoft.com/en-us/azure/bot-service/rest-api/bot-framework-rest-direct-line-3-0-authentication 保护您的机器人服务, 请使用 Token 的方式 建立对话
  22. 22. QnA Maker认知服务:使用 AI 解决业务问题
  23. 23. 影像知识 语言 语音 搜索 机器学习 认知服务
  24. 24. 认知服务 影像 计算机影像 人脸识别 内容审查器 情感识别 自定义影像服务 视频索引器 预览 预览 预览 知识 自定义决策服务 QnA Maker 预览 预览 语言 语言理解 (LUIS) 文本分析 必应拼写检查 文本翻译 Web 语言模型 语言分析 预览 预览 语音 语音翻译 说话人识别 必应语音 自定义语音服务 预览 预览 搜索 必应自动推荐 必应图像搜索 必应新闻搜索 必应视频搜索 必应 Web 搜索 必应自定义搜索 必应实体搜索 https://azure.microsoft.com/zh-tw/services/cognitive-services/directory/
  25. 25. https://qnamaker.ai/
  26. 26. 训练 URL 档案 tsv, txt, docx 手动输入
  27. 27. 回应 处理半结构化 问题並解答 Markdown
  28. 28. Channel Knowloedge Base QnA Maker Function App Web App Bot Connector
  29. 29. QnA Maker 价格 预览,免费 目前可免费使用 QnA Maker 工具,但会计量每个帐户的使用情况 每月提供 10,000 次呼叫,每分钟 10 次
  30. 30. Connect Human
  31. 31. https://docs.microsoft.com/zh-tw/azure/bot-service/bot-service-design-pattern-handoff-human 转接真人的情境  分类  升级  用户驱动  情境驱动  自然语言
  32. 32. Agent Pool Bot State Web Chat Direct Line Event Button • Connect • Disconnect • StopConversation LUIS Training Platform Language Understanding Subscription Key Scorable 分级处理程序 • UserToAgent 当 User 有配对到 Agent 时触发 • AgentToUser 角色为 Agent 时触发 Bot State 机器人状态 • UserData 纪录注册成为 Agent 的字段 • PrivateConversationData 纪录对话对象 QnA Maker Training Platform Knowledge Base Subscription Key Azure Bot Service Bot Connector *MyBot Web App Agent User Knowledge Worker
  33. 33. http://human-hand-off-bot.azurewebsites.net/demo-hand-off.html github.com/poychang/Human-Hand-Off-Bot
  34. 34. 拥抱我们的未来 智慧云端和智慧终端 Embracing our future: Intelligent Cloud and Intelligent Edge - Satya Nadella
  35. 35. 特别感谢

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