1. Porche Shannon Kindle
271 E. Neece st Long beach, CA 90805
pskindle@gmail.com 562-480-7485
Technical Summary:
Anybrand PC,MicrosoftOffice (Word,Excel,Outlook),Adobe(Flash),printers,fax machines,lotusnotes
and Oracle,MSP,Fastrieve,Fidelity, Speedpay
Professional Experience:
SutherlandGlobal;Re-disclosureAnalyst,Houston,TX2015-
 Determine if/whenthe changesshouldbe re-disclosedtothe client
 Verifyif all fee andloantermchangesare a validchange of circumstance perthe Good Faith
Estimate
 Performresearchtodetermine all feesenclosedinthe Goodfaithestimateare accurate and in
compliance withRESPA
 Work Independently
 Maintainhighlevel of accuracy
 Make sure documentssenttoclientare withincompliance guidelines
JP Morgan Chase; Jr. Loan Processor/Sr.Review Auditor,OwnershipCollectorIII,AgencySolicitorII,
Irvine,CA 2010-2013
 Resolved all issues revolving the lending process to ensure a smooth transaction
 Verified employment per employers specific method
 Cleared conditions and obtained documents per conditions
 Reviewed credit report for fraud any other red flags
 Ordered payoffs and updated systemaccordingly
 Reviewedandauditedfilesreadytobe releasedtovalidation
 WorkeddirectlywithLoanofficertoensure all loandocumentswere complete
 Respondtoescalatedmattersandresolve issuestoallow filetoproceed
 Updatedand maintainedSharepointsite withall findingsinaudits
 Received 120 inbound and outbound calls per day
 Negotiate immediate payments,promises topayand paymentplansdaily
 Cure loans0-120+ delinquency
 Provide customerserviceforloansinvariousstagesof delinquency,fromcurrenttoforeclosure
includingjumboandhighriskloans
 Servicingvarietyof investorsrangingfromEMC,Bear stearns,WellsFargo,Fannie mae and
Freddie mac,HUD, FHA,VA loans,andDischargedChapter7 bankruptcyloans
 Calculatingmanual paymentplansbasedoninvestorguidelinesandthe borrower'scashflow
includingdownpaymentsrequirementsandthe lengthof the term
 Responsible todetermine anycustomer'sdisputesregardingescrow advances,shortagesand
recoverable feesincludedintheirloan
AssurantSpecialtyProperty;HazardInsurance SpecialistII,SantaAna,CA from 2006-2010
 Firstpointof contact between the insurance companyandcustomer

2.  Performedlossdraftandpropertydamage requirementsincluding;processingchecks,
processingdocuments,orderingandreviewingpropertyinspections,workinglossdraftqueues
and evaluatingexceptions
 Handledescalated phone callsforlossdraftissues
 Providedassistance asneededtomeetclientrequirements
 Researcheditemsreceivedviafax,reports,task/clientreferrals,emailsandcorrespondents
 Attendedonline andonthe jobtraining
 M.A.G.I.Ctraining
 Promotedto escalationsupervisor
Helpmates,SupportAssociate,Irvine,CA 2005-2006
Loggedcheckdata for Hazard Insurance claims
Mail roomassistance,sorting,creatinglabels
Processhandlinghazardinsurance checks
Workedon a varietyof keyassignments
ProfessionalDevelopment
FHA Processing*PrivacyAwarenessService MembersCivilRelief ActAwareness*SuperStreamline
HARPAcquisition*The 5 C’s of Credit
Code of Conduct * Collateral BasicinMortgage Banking*
Fraud PreventionandAwareness*Home Mortgage Disclosure Act(HMDA) * Anti-MoneyLaundering*
Signers& Preparers
Additional Achievements
Selectedtoassistwithspecial project(auditing).ReceivedTopPerformerfrommanagementinLoss
Mitigation2010. ReceivedBestinQualityfrommanagement2010-2011.