Kloudrac Softwares was founded in 2014 and provides software products and services including Salesforce implementation, custom application development, and digital marketing. It has a team of over 120 experts across fields like software engineering, domain expertise, and project management. Kloudrac aims to offer innovative and cost-effective solutions to clients through their focus on having the right people, processes, technology, attitude and innovation.

2. WHO WE ARE
► Founded in the year 2014 and has been actively serving our satisfied customers since then.
► Kloudrac Softwares has a dedicated team of software professionals, engineers and domain specialists
managing the operations.
► Kloudrac provides a comprehensive portfolio of best-in-class, integrated products and services to support
Cloud Applications, Platforms, Websites, Mobile App Development and Internet Marketing.
► Kloudrac Softwares is committed to offer solutions that are innovative, cost-effective and add value to its
client.
► We have designed our working culture to be:
“ Right People + Right Process/Technology + Right Attitude + Innovation = Immense Customer
satisfaction !! “

3. To be the leader and the most successful Service
company in the Information Technology and
internet service industry.
To provide high performing 360-degree end-user
experiences to our customers by strategically
designing your delivery models to create
operational efficiencies in a cost-effective manner.
Leadership
Collaborate
Customer Focused
Results
Innovation
MISSION
VISION
VALUES

4. 201
4
201
6201
5
201
7
201
8
KSPL SUCCESS JOURNEY
• Started with team
of 4
• Team of
20+
• App Exchange
Products
• Team of
120+
experts

5. WHY US?
Kloudrac Softwares offers great services in Salesforce, Web Designing, Development, and Digital Marketing .
We strive to offer the best solution for your business and impartial advice at an honest price. We are
constantly investigating new technologies and recommend them when they make sense.
“"We are always listening, advising and ultimately aiming to deliver above and beyond clients expectations.“
Reliable Solutions Experience Affordable

6. Our Customers

7. THE CUSTOMER SUCCESS PLATFORM
MARKETING | SALES | SERVICE | COMMUNITY | ANALYTICS

8. CRM IN THE CLOUD
Flexible | Reliable | Efficient
Sales
Service
Marketing
• Sales Management
• Activity
Management
• Opportunity
Management
• Pipeline
Performance
Management
• Quote
Management
• Case Management
• Customer Service
• Complaints +
Returns
• Campaign
Management
• Lead Management

9. SALESFORCE SERVICES
• Salesforce Consulting Services
• Salesforce Development Services
• Salesforce Support
• Salesforce Quote to Cash
• Force.com App Development
• Salesforce Communities
• Salesforce Analytics

10. MARKETING CLOUD
Salesforce Data Studio
Advertising Studio
Content Builder
Mobile Studio
Contact Builder
Social Studio
Email Studio
Marketing Automations
Salesforce DMP
Social Media Marketing
Mobile Connect
Predictive Intelligence
Journey Builder
Pardo
t

11. SALES CLOUD
Account & Contact
Management
Opportunity & Quotes
Partner Management
Real Time Analytics
Workflow Approvals
Self Service Community
Automatic Reminders
Chatter
Social Media Integration
Analytics
Real Time Visibility
3rd Party Integration
Salesforce 1

12. QUOTE-TO-CASH ( APPTUS CPQ)
Consultancy
Implementations
Managed Services
Customizations
Change Management
Tailor Fitted
Solutions
Data Migration
Configure
Constraint Rules
Price
Product & Pricing Management
Quote
Contract Management
Revenue Generation

13. SERVICE CLOUD
Case Management
Contracts & Entitlements
Knowledge Management
Asset Management
Solution Management
API’s
CTI Integration
Self Service Community
Social Integration
Live Agent Chat
Reporting & Analytics
Web & Email Case Capture
Email
Templates
Mobile

14. KLOUDRAC’S PRODUCTS
• Custom Set Up Audit Trail
• 360 PDF Print View
• Bulk Field Creator with FLS
• Record Ownership Transfer
• Org Health App
• Service Request Automation
• KSPL SMS App
• Auto Follow Chatter
• SFDC Query Manager

15. CUSTOM SETUP AUDIT TRAIL
✔ Lightning enabled
✔ 7 different ways to filter the Audit Trail’s data
✔ Audit Trail’s graph representation
✔ Instant download
✔ Schedule Audit Trail’s data
✔ And more..

16. CSAT ANALYTICS

17. 360 PDF PRINT VIEW
✔ Lightning enabled
✔ Customizable sections
✔ Print Category management
✔ Robust
✔ Logo selection option
✔ And more..

18. BULK FIELD CREATOR WITH FLS
✔ Simple and easy UI
✔ No configuration or login required
✔ Create multiple fields in one-go
✔ Reduce manual effort and time
✔ Create up to 400 fields of 16 different
data types

19. RECORD OWNERHIP TRANSFER
✔ Lightning enabled
✔ Manager can transfer one or multiple
records at a time
✔ Can be used on Salesforce 1 as well
✔ Records can also be transferred to
multiple users
✔ And more…

20. ORG HEALTH
✔ Lightning enabled
✔ Can see all org governor limits
✔ Can also see API per day limit on
same page
✔ Effective and smooth functioning
✔ Saves a lot of time by providing the
required limits to the customer

21. SERVICE REQUEST AUTOMATION
✔ Lightning enabled
✔ Can automatic create the SR in SFDC
✔ Notification can be sent to multiple
users at a time
✔ Dashboard Visualization
✔ Multiple filters to filter out the
tickets as required

22. KSPL SMS APP
✔ Lightning enabled
✔ Can send bulk SMS’s to the customer
✔ SMS triggered on the basis of condition
change
✔ Time based SMS transaction

23. AUTO FOLLOW CHATTER
✔ Lightning enabled
✔ Configurable rules
✔ Criteria based rules
✔ Conditional Follow
✔ Conditional Unfollow
✔ Actions based on filter logic
✔ And more…

24. SFDC QUERY MANAGER
✔ Handy extension
✔ Enforce the Salesforce permission matrix of
your org
✔ Download the records in the form of CSV file

25. SQM ANALYTICS

26. OTHER SPECIALIZATIONS
Design & Markup Digital MarketingApp Development
Web
Development
Graphic Design
LOGO Design
Web Design
SMO
PPC
eCommerce
Custom
Development
Frameworks
Open Source Android
iOS
ORM
SEO

27. PROJECT MANAGEMENT
METHODOLOGIES

28. AGILE PROJECT MANAGEMENT

29. SPRINT PLANNING

30. BUSINESS DOMAIN EXPERTISE

31. Case Study

32. Snapdeal
Challenges Solutions Outcome
COMPANY OVERVIEW
Snapdeal.com is an Indian Ecommerce company. Headquartered in New
Delhi, India. Snapdeal features products across categories like Mobiles,
Electronics, Fashion Accessories, Apparel and Footwear, Kids, Home,
Kitchen, Sports, Books, Restaurant’s and Entertainment amongst others.
LOCATION Delhi, India
EMPLOYEES 850+
INDUSTRY Ecommerce
COMPETITOR Flipkart, Amazon
SOLUTION(S) Sales Cloud, Service Cloud, Partner Community
GO LIVE DATE: January, 2016
COMPANY PROFILE
• Snapdeal needed to onboard merchants
faster and more efficiently to fully realise
its growth potential across the region
• It needed a single view of the customer,
with all relevant historical data accessible
through one integrated app
• Customer Support and Services was not
managed
• Personalised experiences for customers
and sellers, with simplified architecture
offering integrated dashboard views and
real-time help to customers both online
and within the app.
• Reports and dashboards, help teams
manage turnaround times and meet
service levels, driving an increase in
productivity and efficiency of agents
• Vendor Management System was
configured using Partner Portal by giving
an ease of all the Merchants to get
themselves registered with Snapdeal.
• Agents on Service Cloud create better
customer and seller experience
• 50% improvement in case resolution
time maximises productivity and
profitability
• Seamless on-boarding of 300,000+
online sellers
• Maintaining a steady and a high CSAT
index
• Agents needing access to how-to articles
and Standard Operating Procedures now
have the ultimate support tool. With
Salesforce Knowledge, relevant
information is stored securely and
shared when needed

34. Ability to Manage Partner Accounts
• Detailed Profiling of
Dealers/Distributors and
Retailers
• Activity and Interaction
Tracking
• Tracking Order History
• Tracking Case History
• Collaborate with Your Team
Members

35. Ability to Manage Products & Pricing
• Manage Products and
Product Families
• Manage Differential Pricing
Based on Region/State Basis

36. Ability to Manage Orders & Inventory
• Order Tracking
• Daily Consolidation of Orders
Received from Multiple
Channels.
• Order Punching
• Feedback Mechanism Once
the Order is Fulfilled
• Stock Management Based on
Orders Placed or Forecast

37. Dealing with Customers as Individuals
Snapdeal is now deepening its
customer engagement.
Accessing customer data or
performance reports in real-time is
effortless with personalised dashboard
views.
So is generating automatic reports
with different tools and plug-ins.
With customer purchasing history and
preferences held in one place,
Snapdeal resolves issues with a quick
turnaround and maintains steady
customer satisfaction levels.

38. Ability to Plan Routes
• Define the Route Maps in the System
and Align the Routes in the Calendar
for Delivery Reps
• Sales/ Delivery Rep to Follow the Route
Plan and Perform the Following
Actions:
• Check-In and Check-Out at the
Location
• Record New Order
• View Past Order
• Manager to be Able to See the Current
Recorded Check-In Location of the
Reps

39. Ability to Create Reports and Dashboards
• Create Dashboards Based on
User Profile
• Sales Pipeline and
Performance Reports
• Management Reports
• Revenue Trending Reports

40. Delhivery
COMPANY COMPANY PROFILE
Major Challenges Scope of Project Outcom
e

41. Cosmo Films
Major Challenges Scope of Project Outcome
COMPANY OVERVIEW
Established in 1981, Cosmo Films Limited today is a global leader in specialty films
for packaging, lamination and labeling applications. Its films offerings include
biaxially oriented polypropylene (BOPP) films, cast polypropylene (CPP) films and
soon to be offered biaxially oriented polyethylene terephthalate (BOPET) films.
LOCATION Delhi, India
EMPLOYEES 850+
INDUSTRY Manufacturing
COMPETITOR UFLEX, Parksons, Max Speciality
SOLUTION(S) Sales Cloud, Force.com
GO LIVE DATE: January, 2018
COMPANY PROFILE
∙ Customers were not able to see their
past generated Invoices.
∙ Not able to track the payment done and
the outstanding amount.
∙ Technological differences between
SAP’s on-premises solution and
Salesforce’s cloud-based delivery
model.
∙ Data was not available in timely manner
to Financials, Performance
Management and other business
functions managed by SAP.
∙ Synchronized customer data between
SAP and SFDC.
∙ Synchronising master product lists
between SAP and Salesforce.
∙ Sending data for won opportunities in
Salesforce to SAP for Invoice creation
∙ Fewer data redundancies and errors
caused by manual data entry.
∙ Enhanced agility to act on new
information quickly.
∙ Elimination of the need for dual data
entry, saving time and money.
∙ Accounts created in Salesforce would
be created in SAP.
∙ Any update on Account in SAP will
update the same in SFDC
∙ Orders created in SFDC would be
created in SAP as well.
∙ Customer can see the Invoices on
Customer Portal in SFDC, generated in
SAP.
∙ Customer can download the Invoices
for specific duration.
∙ Customer can see the payments done
and outstanding payments as well.
∙ Credit note created in SFDC would be
sent to SAP.

42. COMPPANY OVERVIEW
Arista Networks
Major Challenges Scope of Project Outcom
e
Established in 1982, Arista Networks is a computer networking company
headquartered in Santa Clara, California, USA. The company designs and sells
multilayer network switches to deliver software-defined networking solutions for
large datacenter, cloud computing, high-performance computing and high-
frequency trading environments.
LOCATION Santa Clara, California, United States
EMPLOYEES 1000+
INDUSTRY Manufacturing
COMPETITOR UFLEX, Parksons, Max Speciality
SOLUTION(S)
Sales Cloud, Service Cloud, Portal, CPQ, DocuSign,
Pardot.
GO LIVE DATE: January, 2014
Company Profile

43. Bankit
Lead Management, Service Cloud Implementation and Agent Onboarding
COMPANY OVERVIEW
COMPANY PROFILE
Major Challenges Scope of Project Outcome

44. CONTACT US TO KNOW MORE
► Company Name: Kloudrac
Softwares Pvt Ltd
► Email: sales@kloudrac.com
► Website:
https://kloudrac.com/
► Phone: +1 415-800-4944 /
+91 120 496 3453
► Skype: sales_78365

45. QUESTIONS??

46. THANK YOU!!
For your precious time and attention.
We would love to hear from you.