Our presentation on the ‘shift’ needed to exploit the challenges of TW3.

1. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Session 2B :
Working beyond boundaries
TW3
ALISON WHITE
NICHOLAS MORGAN
SARAH EVERITT

2. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
The ‘shift’ needed to exploit the challenges of TW3
Pressures
Demands on Public Sector organisations to significantly reduce their building
estate
Challenges
A Step Change in approach is needed: TW3 objectives - organisations need
to do more than co-locate
Solutions
Optimised Public Services design and delivery models
Transforming
Working practices & Change in Behaviours
Demands
Re-purposing The Way We Work
A
blueprint
for
delivering
the
government’s
estate
strategy
2020

3. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Memory!
‘logic and
rational ’!
Imagination!
‘intuition’!
Survival
instinct!
‘Fear’!
Neutral - Do
nothing!
‘status quo’!
Focus
on
the
Future
Achieve
the
step
change
Leadership
needed
Decision
making
is
the
process
of
making
a
choice
between
a
number
of
op5ons
and
commi7ng
to
a
future
course
of
ac5ons.
We
are
in
unchartered
territory.
Focus
on
the
familiar
Re-imagining The Way We Work

4. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
A
blueprint
for
delivering
the
government’s
estate
strategy
2020
People
PlaGorm
Place
Providers
Ø PEOPLE – delivering Transformational change:
expectations shifting from ‘my space to any place’
Ø PLATFORMS – delivering business led solutions:
service led technology and systems specifications,
future proofed infrastructure
Ø PLACE – repurposing the ‘workplace’: network of
adaptable solutions reflecting working practices
Ø PROVIDERS– delivering ‘consumer’ focused
services: repurposing from cost driven ‘Facilities
Management’ to Consumer focused service
providers
Repurposing The Way We Work

5. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Workplace Transformation

6. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Vision& Engagement& Incen/ves& Tools& Outcomes&
+" +" + + = CHANGE'
+" +" + + = CONFUSION'
+" +" + + = ANXIETY'
+" +" + + = GRADUAL'CHANGE'
✗"
✔"
✗"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔"✔" ✗"
Celebrated"
successes"
Pla0orms/
providers/place"
Relatable"
benefits"
(personal"and"
corporate"
Efficiency/
Effec?veness"and"
Expression"
Advocates/
leadership"
Transformational Change Components –
Driven from the guiding force - the ‘Vision’ and connected at each stage
Resources
PLACEmaking 2015
(Dr. Mary Lippitt, 1987)
Sustainable Transformational Change

7. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Step Change
Op9misa9on
of
resources
(achieving
maximum
value)
Op9misa9on
of
resources
(achieving
maximum
value)
Context

8. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Maximising performance:
Space and Technology
investment
Maximising Performance:
People and Time
resources

9. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Owners of…
Consumers of…
Owners of…
Consumers of…

10. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Past
Future
Work
9-­‐5
Work
any9me
Work
in
the
office
Work
anywhere
Use
company
equipment
Use
any
device
Focused
on
inputs
Focused
on
outputs
Climb
corporate
ladder
Create
own
ladder
Defined
tasks
Crea9ve
problem
solving
Hoards
informa9on
Harness/share
informa9on
No
voice
Leadership
opportuni9es
Relies
on
emails
Instant
technologies
Focused
on
knowledge
Focused
on
adap9ve
learning
Formal
corporate
training
Democra9sed
training
‘Work… a word that doesn't mean
the same thing now as it did just a
few years ago.
The “business as usual” model is
outdated…..leaders need to tackle
the challenge of continuous
innovation…. embrace new ways
of working to create long term
business value and service delivery’
©
Chess
Media
Group
Changing Expectations

11. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
time
Optimising change opportunities
Maximising change efficiencies
Transforming Behaviours
performance
Maximising change effectiveness
Doing things better, and doing better things
Training on new tools
and technologies
Preparing people for the
new workplace

12. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
AD APT
Getting started
Team Storage
Desk top
Desk users only need to connect their
laptops into this desktop units. They contain
two 13amp socket outlets and one network
port per desk
Power for monitor is fed
from under the desk.
User do not need to
plus or unplug the
monitors
Connecting to the power supply "
• There are two 13A power outlets on each desk. These are for
laptop and charging mobile phones only. Do NOT attempt to
access the desk cable trays and use any other power source."
Cabled connection to the network!
• It is expected that most people will work wirelessly most of the
time. However the first time you use your laptop you will need
to use a cabled connection, and they are also available as a
contingency in case of WiFi being down"
• If you need to use a cabled connection, use the cable provided
with your laptop to connect to the data socket next to the
power outlet on the desk."
• Some workstyles will require wired phones. If your desk has a
wired phone, you will need to connect your laptop to the phone
using the cable coming off your phone"
• If you have difficulties connecting to the network after
connecting your laptop to the phone then contact the ICT
‘Helpdesk’. Remember you can still use your laptop to work
getting access to the network via the WiFi.
Don’t try to access the
power supply or data
ports under the desk!
After care
4"
Preparation
3"
Familarisation
2"
Raise
Awareness
1"
Implementation
Se1ng
Objec8ves
Gathering
Informa8on
Induc8on
Review
and
measure
12 Step Program
Manager’s briefing - issue Stage 2 Getting
to Know you, 12 Step Program, Project Issue
register,
Complete Stage 2 Getting to know you -
Review Storage and ICT Training needs – Assess
Accessibility Requirements, Review storage disposal plans
Introduce key protocols – Clear out day.
Review IT Delivery Plan, Pre move surveys, FAQs,
Managers Briefing – Sign off IT Delivery
Plan, Outline count down to move programme
Confirm Team neighbourhoods and workstyles
- Finalise move program, attend building tours, finalise office
protocols
Review critical items during move -
business continuity,
Clear out day, Pre move readiness survey -
Assessment of IT skill base, Finalise move schedule
Managers Briefing – Roll out laptop
deployment, Issue packing/move instructions, IT
Training
Move Week - Move and unpack –
Assign lockers, security passes, issue Move-in
pack
Monthly(
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Identify Workstyles – Communicate
vision and workplace principles
Hold floor tours and begin to
pack
1(
3(
4(
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6(
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11(
12(
2(
10(
Hold inductions with move
groups - issue packing boxes
Awareness(Familiarisa-on(Prepara-on(
Monthly(
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content.(
CLICK(TO(VIEW(
Ten$Tips$on$effec+ve$communica+on$ Check!
1 Create management community to share best
practice and learning!
✓!
2 Clarify what needs communicating, when and how
to communicate it!
✗!
3 Follow up those employees who miss the
communication!
✓!
4 Decide as a team what communication you need
e.g.:!
• Regular 1-1s held monthly which are
structured, have an agenda and are written up!
• 2 weekly team meetings at which
performance reports are reviewed!
• 1 social event per month!
✓!
5 Ask individual employees how they want to be
communicated with!
✓!
6 Ensure everybody is responsibility for
communicating – to both team and manager not just
one way from the manager!
✓!
7 Decide what technology will be helpful and when to
use it.!
!
✓!
8 Empower managers with the information they need
to deal with employee’s perception and reaction to
corporate events/news!
!
✗!
Four key stages of Engagement

13. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Aftercare
Facilitated Change
Spontaneous Change
Exponential Change
CHOICE &
FLEXIBILITY
SHIFTING THE
CULTURE
BREAK DOWN
SILOS
CONFIDENTIALITY /
COLLABORATION" SHARING"
WORK IS WHAT YOU
DO, NOT WHERE YOU
GO
Managing
sparingly
Empower
Coach/Mentor
Being shown
Modelling new behaviours
Take ownership
Shine
Trust
Superusers
Champions
Champion
Explain
Establish
Instinctive
Invent
Create
Intuitive
Engaged
Connected
Integrate
create new networks
MAXIMISE"
OPPORTUNITIES
REVIEW AND FEEDBACK
EMPOWER
AUTONOMY
CELEBRATE
SUCCESS
DEFINE
EXPECTATIONS
INFLUENCE
BEHAVIOURS
Embedding Transformation

14. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
PLACE
Home
Travel
High Street
Library
Partners
Academic
Web
Owned Places
Enabled and Facilitated Spaces
Exceptionally Serviced
Networks
Shared Places
Borrowed Places
Future

15. PLACEmaking
|
Working
beyond
boundaries|
Achieving
TW3
Objec9ves
|
June
2015
Vision& Engagement& Incen/ves& Tools& Outcomes&
+" +" + + = CHANGE'
+" +" + + = CONFUSION'
+" +" + + = ANXIETY'
+" +" + + = GRADUAL'CHANGE'
+" +" + + = FRUSTRATION'
+" +" + + = FALSE'START'
✗"
✔"
✗"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔"
✔" ✔" ✔"
✔" ✔" ✔"
✔"
✔"
✔"
✗"
✗"
✗"
Celebrated"
successes"
Pla0orms/
providers/place"
Relatable"
benefits"
(personal"and"
corporate"
Efficiency/
Effec?veness"and"
Expression"
Advocates/
leadership"
Transformation embeds key change elements
Vision& Engagement& Incen/ves& Tools& Outcomes&
+" +" + + = CHANGE'
+" +" + + = CONFUSION'
+" +" + + = ANXIETY'
+" +" + + = GRADUAL'CHANGE'
+" +" + + = FRUSTRATION'
+" +" + + = FALSE'START'
✗"
✔"
✗"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔" ✔"
✔" ✔" ✔"
✔" ✔" ✔"
✔" ✔" ✔"
✔"
✔"
✔"
✗"
✗"
✗"
Celebrated"
successes"
Pla0orms/
providers/place"
Relatable"
benefits"
(personal"and"
corporate"
Efficiency/
Effec?veness"and"
Expression"
Advocates/
leadership"
Achieving Transformational Change
Resources