Training curriculum for United Way for Southeastern Michigan benefit access initiative pilot organizations.

1. Michigan Benefits Access Initiative Training Pilot Curriculum Developed by Marini C. Lee, Ph.D. MCLee Educational Consulting, LLC Danielle Brown, Regional Coordinator, UWSEM Phillip Bergquist, Program Manager, MPCA For United Way for Southeastern Michigan

3. Michigan Benefit Access Initiative Training Pilot United Way for Southeastern Michigan

6. Michigan Benefits Access Initiative (MBAI)

13. MBAI Pilot Programs MiBridges & MDCH Internet Application Service

16. Choosing the “right” Training Track for You…

25. Basic Learning Theory Gardner’s Multiple Intelligences Important to Remember… -We all learn differently. -We are all “smart” in some way! -We all have learning strengths and challenges.

47. SCREENING TOOLS Intake Decision Tree, MARS, Food Stamp Calculator

48. Intake Decision Tree Create User ID and password Do you receive food assistance? No Are you interested in receiving food assistance? No Yes Begin preliminary application questions such as an income check. Yes Do you have a MIBridges account? Yes Yes, but I forgot my password Enter User ID and answer secret questions Yes, but I forgot my User id Create User ID and password NO Create User ID and password

49. Michigan Assistance & Referffal Service (MARS) http://www.mfia.state.mi.us/mars/ Food Stamp Calculator http://calculator.foodstamphelp.org/

52. Navigating MiBridges

53. Registering as a Community Access Point

54. Registering as a Community Partner

55. Creating An Account

56. Create An Account

57. Create An Account

58. Create An Account

62. Applying for Benefits

101. Amount Availability Date View My Case Viewing Case Benefits and Report Changes Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax

102. Report My Changes Clients with active FAP cases can report changes to case workers using the internet! Courtesy of MDHS

104. Applying for Benefits

109. Getting Started…

119. Amount Availability Date View My Case Viewing Case Benefits and Report Changes Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax

120. Amount Availability Date View My Case Viewing Case Benefits Report Changes Income Group Size Address Courtesy of MDHS Appointments Verifications Worker Name Address Phone/ Fax

121. Session 2 Medicaid & MIChild

123. Healthy Kids, MIChild PLAN FIRST & MOMS Michigan’s Free and Low-Cost Health Care Programs for 2010 Healthy Kids PLAN FIRST ! MOMS Courtesy MDCH & Maximus

179. Sample MIChild Decision 09/16/2010 Conner Test Application Number: 821078 Congratulations! Conner is approved for MIChild . MIChild coverage starts on October 01, 2010 and is good for one year. We will send information about how to renew coverage at the end of that year. If you have Medicaid or become eligible for Medicaid, MIChild will end. We will send you a letter if this happens. The names and phone numbers for your MIChild providers are listed below. Medical Plan: Blue Cross/Blue Shield of Michigan, Phone: 1-800-543-7765 Dental Plan: Delta Dental Plan of Michigan, Phone: 1-800-482-8915 Mental Health Plan: Clinton-Eaton-Ingham CMH, Phone: (517) 346-8200 Substance Abuse Plan: Mid-South Substance Abuse Commission, Phone: (517) 337-4406 You can change health or dental plans within 90 days of the start date. Your health plan card should come in the mail soon. You may start using services on the start date shown above. When you make an appointment, please tell your provider the name of your health or dental plan. Your approval is based on the information you gave about your family. You may be audited to check your income. If you are audited you will be asked to send check stubs or a letter from your employer. If you do not send the information for the audit your MIChild will end. Your payment coupons will be mailed to you. Your first payment is $20 for the first two months of coverage and is due as soon as you get your coupons. Each family must pay $10 by the 10th of each month. Remember to write your Application Number on your check or money order. If you do not receive your payment coupons within 2 weeks, please call us toll-free at 1-888-988-6300. Persons with hearing or speech disabilities may call toll-free at TTY 1-888-263-5897. Sincerely, MIChild Courtesy MDCH & Maximus

180. Sample Healthy Kids Decision 09/16/2010 Logan Test Application Number: 821078 Congratulations! Logan appears to be eligible for Healthy Kids and will receive coverage for September and October. We will mail a decision letter to you within 45 days. Sincerely, Healthy Kids Program Courtesy MDCH & Maximus

181. Sample PLAN FIRST! Decision 09/16/2010 Tara Test Application Number: 821078 Congratulations! Tara appears to be eligible for PLAN FIRST!. We will mail a decision letter to you within 45 days. Sincerely, PLAN FIRST! Program Courtesy MDCH & Maximus

182. Sample MOMS Decision 09/16/2010 Susie Test Application Number: 821078 Congratulations! Susie is approved for MOMS for 45 days. Susie appears to be eligible for Healthy Kids for pregnant women and will receive coverage for September and October. Please print your decision. Two copies of the Guarantee of Payment Letters and Provider Billing Instructions will print. The agency that assisted you signs both Guarantee of Payment Letters. If you need immediate services, take your Guarantee of Payment Letter and give it to your doctor as proof of MOMS coverage. The second Guarantee of Payment Letter is kept by the agency. We will mail a decision letter to you within 45 days. Sincerely, MOMS and Healthy Kids Programs Courtesy MDCH & Maximus

188. Amount Availability Date Report Changes Income Group Size Address Submitting Verifications: View My Case Function Courtesy MDCH & Maximus Appointments Verifications Worker Name Address Phone/ Fax

194. Important To Note… Community Partners/Agencies are NOT DHS workers!

195. TOOLKIT