This presentation is part of an ongoing course at McGill University on Electronic Market places and Social Media.
The session tackles affiliate marketing
2. What is affilia
te marketing?
What if the restaurant
gave you 10% of the
bill of every friend
you recommended it
to?
They’d be paying you a
finder’s fee.
Online, this is affiliate
marketing.
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10. The 3 step process
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11. Performance based
relationships
Action and Reward
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12. CPA – Cost per Action
CPL – Cost per Lead
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13. CPC – cost per click
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14. Revenue Share
e.g.
1 – 10 sales: 10% commission
11 – 25 sales: 11% commission
26 – 50 sales: 12% commission
51 or more sales: 15 % commission
Super Affiliate!
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15. The Key : Tracking
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16. What is a cookie and how does it help?
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17. Tracking in URLs
http://www.firebox.com/product/1201
http://scripts.affiliatefuture.com/AFClick.asp?
affiliateID=238&merchantID=214&programmeID=3
897&mediaID=0&tracking=cube_world&url=http://
www.firebox.com/index.html?
dir=firebox&action=product&pid=1201&usg=AFQjC
NGdHpzAasCefzDnyUBPxnagxqzvTA
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18. A note on cookie periods and commission
2. Fulfil transaction
1st Click
2nd Click 1. Click to advertiser
from network, affiliate
or search listing
3rd Click
3. Expose appropriate
vendor based on
‘last vendor’ cookie
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19. A note on cookie periods and commission
2. Fulfil transaction
1st Click
2nd Click 1. Click to advertiser
from network, affiliate
or search listing
3rd Click
Search Affiliate wins 100% of payout
3. Expose appropriate
vendor based on
‘last vendor’ cookie
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22. Social networks
Podcasts
Meta-search
Wikis
Social Bookmarks
Social shopping
Blogs Personal portals
Product reviews
IM
Micro-blogging
Desktop
Search User-generated content
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31. Affiliates and Search
• Payment on CPA basis, not CPC
• Search marketing spend passed on to
affiliates
• Greater keyword coverage
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37. Network benefits
•
Tracking solutions & reporting
•
Hosting creative
•
Recruiting merchants and affiliates
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38. Network benefits
•
Tracking solutions & reporting
•
Hosting creative
•
Recruiting merchants and affiliates
•
Quality control of affiliates and brand
compatibility
Thursday, November 19, 2009
39. Network benefits
•
Tracking solutions & reporting
•
Hosting creative
•
Recruiting merchants and affiliates
•
Quality control of affiliates and brand
compatibility
•
One payment solution for merchants /
commission handling
Thursday, November 19, 2009
40. Network benefits
•
Tracking solutions & reporting
•
Hosting creative
•
Recruiting merchants and affiliates
•
Quality control of affiliates and brand
compatibility
•
One payment solution for merchants /
commission handling
•
Tracking the market e.g. search
developments, new technology etc.
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42. Costs
•
sually no affiliate joining charge
U
•
erchant set up costs – followed by
M
monthly fee (based on level of
support)
•
et commission earned by affiliate
S
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49. •
Define the goal
• Own programme vs. affiliate network
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50. •
Define the goal
• Own programme vs. affiliate network
• Competitor analysis
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51. •
Define the goal
• Own programme vs. affiliate network
• Competitor analysis
• Test tracking software for possible conflict with
existing tracking
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52. •
Define the goal
• Own programme vs. affiliate network
• Competitor analysis
• Test tracking software for possible conflict with
existing tracking
• Promote via forums or network
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53. Tips in a performance market
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54. Tips in a performance market
1. Pay affiliates as much as possible
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55. Tips in a performance market
1. Pay affiliates as much as possible
2. Focus on conversion optimization
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56. Tips in a performance market
1. Pay affiliates as much as possible
2. Focus on conversion optimization
3. Niche products can benefit
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57. Tips in a performance market
1. Pay affiliates as much as possible
2. Focus on conversion optimization
3. Niche products can benefit
4. Go global (if possible)
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60. Pros
• Merchants only pay when goals are achieved.
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61. Pros
• Merchants only pay when goals are achieved.
• Sales force and branding potential just got bigger
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62. Pros
• Merchants only pay when goals are achieved.
• Sales force and branding potential just got bigger
• Low barrier to entry for both affiliates and
merchants.
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63. Cons
• Loss of brand control.
• Affiliate programmes can be time
consuming to manage, and often require
dedicated staff.
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Editor's Notes
Imagine getting 10% of the bill for every person you referred to a restaurant.
Affiliate Marketing = Performance based
Notes:
They would be paying you a finder’s fee for new customers. There are a number of businesses that market this way offline. Brokers for insurance products are an example, but these referrals can be hard to track. Online, they are very easy to track. This system of reward where compensation is based on referral is called Affiliate Marketing, and is used to describe this type of marketing in an online environment.
Affiliate Marketing is used widely to promote websites, and affiliates are rewarded for every visitor, subscriber or customer provided through his efforts. Because of this, affiliates are sometimes viewed as an extended sales force for a website. Affiliates are paid for performance, so affiliate marketing is also referred to as Performance Marketing.
Imagine getting 10% of the bill for every person you referred to a restaurant.
Affiliate Marketing = Performance based
Notes:
They would be paying you a finder’s fee for new customers. There are a number of businesses that market this way offline. Brokers for insurance products are an example, but these referrals can be hard to track. Online, they are very easy to track. This system of reward where compensation is based on referral is called Affiliate Marketing, and is used to describe this type of marketing in an online environment.
Affiliate Marketing is used widely to promote websites, and affiliates are rewarded for every visitor, subscriber or customer provided through his efforts. Because of this, affiliates are sometimes viewed as an extended sales force for a website. Affiliates are paid for performance, so affiliate marketing is also referred to as Performance Marketing.
Affiliates can be viewed as part of the sales force of a company - they have incentives to sell, although at optimal cost to themselves.
Like many eMarketing innovations, the beginnings of Affiliate Marketing are to be found in the Adult industry. Cybererotica was probably the first to run an affiliate campaign with its CPC programme, where it would reward referrers for each click through to its website.
But the story that is most well known, and that ensured that Affiliate Marketing hit mainstream press articles, is that of the Amazon.com Associates Program.
Referrers are rewarded for successful sales that occur as a result of their marketing efforts. The growth experienced by Amazon.com as a result of their affiliate programme is well documented, and probably accounts for about 40% of their revenue (according to information in Amazon.com discussion forums).
According to eConsultancy’s Affiliate Marketing Networks Buyer's Guide (2006), total sales generated through affiliate networks in 2006 was £2.16 billion in the UK alone. And MarketingSherpa’s research estimates that in 2006, affiliates worldwide earned $6.5 billion in bounty and commissions!
An affiliate refers potential customers to a merchant’s website.
Some of those customers perform a desired action.
The merchant rewards the affiliate for each desired action resulting from the affiliate’s referral.
…We’re going to take a look at the different types of action, discuss keeping track of it all, and lastly take a look at some of the many means that affiliates use to send merchants customers, and of course, to make themselves cash.
CPA
Here the action could be anything from downloading a White Paper or some software to signing up to a newsletter.
CPL
Merchants that offer CPL commissions are usually those that need to convert a lead into a sale offline or that the process is quite complicated. It is typically insurance companies and banking institutions that will offer this type of commission. Membership sites which offer a free trial period, such as online DVD rental, will also use this commission structure.
Some merchants may be wary that the leads will not be of a high enough quality. This is why they will usually have conversion targets that the leads generated need to comply with as a quality control.
CPC - used to drive lots of traffic, particularly to new websites
Sale of information: Publishers collect data on behalf of advertisers looking to for mailing lists etc…this is often done by offering consumers entry into competitions endorsed by the potential marketer who requires there information, or less directly and sold on at a later stage to the highest bidder.
Revenue Share
Revenue Sharing is the ideal commission structure as both the merchant and the affiliate are rewarded for performance – the more sales, the more revenue generated for the merchant, and the more commission for the affiliate. Websites where a sale can be performed instantly are ideal for Revenue Sharing.
Merchants tend to structure their commission offering so that affiliates who perform better, earn a higher commission. For example, a merchant might offer the following tiers of commission:
CPC commission is rarely used, and is primarily a way of driving large volumes of traffic, usually to a new site. An affiliate would be awarded commission for every click through to the merchant website. Although this type of commission was prevalent in the very early days of Affiliate Marketing, it has been largely abandoned due to click fraud.
Super affiliate = special deal because of volume
1. Affiliates send traffic to merchants through links,
2.Tracking software allows each affiliate to have a unique identifier in the URL.
3.These links set a cookie on the customer’s computer, which allows the software to track the sale.
When customer completes required action cookie allows tracking soft ware to record appropriate affiliate commission.
The following is the kind of information usually recorded.
the affiliate network – Affiliate Future
the ID of the affiliate - 214
the ID of the merchant
The affiliate is only awarded commission should the desired action take place within the cookie period.
Some merchants make the cookie last for the session only (i.e. if the user only purchases the following day, no commission is rewarded), whereas the standard cookie period for Affiliate Marketing is 30 to 60 days. Some merchants offer 999 day cookies, or even lifetime cookies.
Affiliates tend to prefer a longer cookie period: it increases the likelihood of being awarded commission. Cookie periods can be NB in commission structuring and attracting affiliates.
#need concrete example here.
It has become standard practice that the most recent referral is awarded the commission, though there are some merchants who also offer compensation to other affiliates involved in sale process. In the example above, the affiliate who placed the PPC advert would get the commission for this sale.
For example: A user sees a banner on a website that he visits promoting a weekend in Paris, booked with Eurostar. The user clicks on that banner and checks out the deals on the Eurostar website. A cookie is set, as the first website is an affiliate of Eurostar.
With so many affiliates, it is not uncommon for a potential customer to visit a merchant’s website through the links of many different affiliates before finally making a purchase
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
There are as many kinds of affiliates as there are sources to bring users to a site….
With the likes of Google Adsense, any blogger or amateur website owner with enough traffic in theory begin making money from sending ‘targeted’ traffic to a website , although they get paid by google on a CPC basis and not by a merchant directly, personal blogs and websites do in a sense act as indirect affiliates.
commonly personal blogs and websites would utilize direct relationships with vendors, leveraging the content of there site for related product referrals.
Content and niche sites are websites created specifically around a topic, and any products promoted will carry affiliate tracking. For example, an affiliate might create a site dedicated to digital cameras, with tips and downloads to help you get the most out of your camera. It could review a number of different cameras, and offer links to purchase those cameras online. All of those links will be affiliate links.
Seasonality is also a key time for content sites i.e Letter to Santa website:
Sites offer discounts and instant savings on promoted brands and services.
Resellers of email lists and mailing lists incentivise affiliates to gather data of individuals willing to receive commercial communication
As affiliates earn a percentage of a sale, some affiliates “split” this with the customer and create cashback or points based shopping sites.
There are also some that donate a percentage of the commission to a charity.
Often these sites are gathering data for marketers as potential sales leads.
Comparison sites offer valuable consumer tools in order to direct traffic to the site and then funnel it back out to merchants who pay them.
For example. iRead allows you to display personal likes. The developer is an affiliate, and earns commission if a purchase is made from a link on the application.
Some of the most successful Affiliate Marketers are those who promote various merchants through paid search: PPC advertising on search engines. As these affiliates seek to find the highest Earnings Per Click (EPC) for the lowest Cost Per Click (CPC), this is also referred to as search arbitrage.
Essentially taking advantage of the price discrepancy between what they pay per click and what they earn per lead/referral
THESE ARE SOME OF THE BIG GUYS.
A comprehensive affiliate programme can also assist indirectly in your search effort.
Many affiliates are search experts in their own rights , and extend your key word coverage or bolster your efforts - depending on how niche your product is. You are not paying for the affiliate presence in search results but rather their effectiveness… from PPC to CPA .
This means , affiliates absorb a decent portion of your search costs .
•Tracking solutions &Reporting
•Hosting creative
•Recruiting merchants and affiliates
•Quality control of affiliates and brand compatibility
•One payment solution for merchants /commission handling
•Tracking the market e.g.search developments, new technology etc.
Merchant pays 30% of all commission paid out to affiliates to Affiliate network.
What is needed to get involved
Product feed :
An XML or CSV product feed basically is a way of providing information about the products on a merchant’s website in a way that breaks up the information easily, and is standardised.
Usually contain the following information for each product:
product name
product URL
product picture
product price
description
shipping price
in stock / out of stock
Function of product feed
What do feeds allow affiliates to do:
Feeds allow you to create content for your site based on their best selling products.
combine product from multiple Merchants into consolidated units ,creating related product offerings.
Allow affiliates to stay up to date with product changes.
Direct link to products – shorten the distance to purchase
Creative:
Your shop windows. Well tested to maximize conversions. Affiliates will attract people into their sites, but your creative needs to help channel them out to your site.
In general:
Paid search affiliates = PPC
Bespoke websites = SEO
What is needed to get involved
Define the goal e.g new biz = awareness and traffic
2.Decide: run own programme vs............ affiliate network:
If choosing a network ask yourself:
Kind of affiliates represented by network
Where are your competitors represented
Fees
Support offered
Countries covered by network
3. Competitor analysis including:
Commission tiers
Cookie periods
Creative offering
Which affiliates they work with and incentives on offer
4. Test tracking software for possible conflict with existing tracking
5. Recruit affiliates! And promote via forums or network
Define the goal e.g new biz = awareness and traffic
2.Decide: run own programme vs............ affiliate network:
If choosing a network ask yourself:
Kind of affiliates represented by network
Where are your competitors represented
Fees
Support offered
Countries covered by network
3. Competitor analysis including:
Commission tiers
Cookie periods
Creative offering
Which affiliates they work with and incentives on offer
4. Test tracking software for possible conflict with existing tracking
5. Recruit affiliates! And promote via forums or network
Define the goal e.g new biz = awareness and traffic
2.Decide: run own programme vs............ affiliate network:
If choosing a network ask yourself:
Kind of affiliates represented by network
Where are your competitors represented
Fees
Support offered
Countries covered by network
3. Competitor analysis including:
Commission tiers
Cookie periods
Creative offering
Which affiliates they work with and incentives on offer
4. Test tracking software for possible conflict with existing tracking
5. Recruit affiliates! And promote via forums or network
Define the goal e.g new biz = awareness and traffic
2.Decide: run own programme vs............ affiliate network:
If choosing a network ask yourself:
Kind of affiliates represented by network
Where are your competitors represented
Fees
Support offered
Countries covered by network
3. Competitor analysis including:
Commission tiers
Cookie periods
Creative offering
Which affiliates they work with and incentives on offer
4. Test tracking software for possible conflict with existing tracking
5. Recruit affiliates! And promote via forums or network
Define the goal e.g new biz = awareness and traffic
2.Decide: run own programme vs............ affiliate network:
If choosing a network ask yourself:
Kind of affiliates represented by network
Where are your competitors represented
Fees
Support offered
Countries covered by network
3. Competitor analysis including:
Commission tiers
Cookie periods
Creative offering
Which affiliates they work with and incentives on offer
4. Test tracking software for possible conflict with existing tracking
5. Recruit affiliates! And promote via forums or network
Pay affiliates as much as possible – its an incentive driven model and there is little to no product loyalty . High conversion mean lower commissions to attract affiliates.
Niche, long-tail product focus can benefit an affiliate e.g google ‘pumps and ponds’ (http://www.pondsandpumps.co.za/)
It’s important as an affiliate to keep in mind that affiliate marketing is true web business – meaning if it’s a product that can sell online your market is global.
More accurate geo targeting will further promote specialised niche traffic and products, ‘thickening’ the long tail.
Pay affiliates as much as possible – its an incentive driven model and there is little to no product loyalty . High conversion mean lower commissions to attract affiliates.
Niche, long-tail product focus can benefit an affiliate e.g google ‘pumps and ponds’ (http://www.pondsandpumps.co.za/)
It’s important as an affiliate to keep in mind that affiliate marketing is true web business – meaning if it’s a product that can sell online your market is global.
More accurate geo targeting will further promote specialised niche traffic and products, ‘thickening’ the long tail.
Pay affiliates as much as possible – its an incentive driven model and there is little to no product loyalty . High conversion mean lower commissions to attract affiliates.
Niche, long-tail product focus can benefit an affiliate e.g google ‘pumps and ponds’ (http://www.pondsandpumps.co.za/)
It’s important as an affiliate to keep in mind that affiliate marketing is true web business – meaning if it’s a product that can sell online your market is global.
More accurate geo targeting will further promote specialised niche traffic and products, ‘thickening’ the long tail.
Pay affiliates as much as possible – its an incentive driven model and there is little to no product loyalty . High conversion mean lower commissions to attract affiliates.
Niche, long-tail product focus can benefit an affiliate e.g google ‘pumps and ponds’ (http://www.pondsandpumps.co.za/)
It’s important as an affiliate to keep in mind that affiliate marketing is true web business – meaning if it’s a product that can sell online your market is global.
More accurate geo targeting will further promote specialised niche traffic and products, ‘thickening’ the long tail.
It’s pay for performance marketing, so merchants are only paying for growth.
The merchant sales force just got bigger, as well as its branding potential.
There is a very low barrier to entry for both affiliates and merchants.
£800 to join a network, monthly costs – free to £300 p/m
It’s pay for performance marketing, so merchants are only paying for growth.
The merchant sales force just got bigger, as well as its branding potential.
There is a very low barrier to entry for both affiliates and merchants.
£800 to join a network, monthly costs – free to £300 p/m
It’s pay for performance marketing, so merchants are only paying for growth.
The merchant sales force just got bigger, as well as its branding potential.
There is a very low barrier to entry for both affiliates and merchants.
£800 to join a network, monthly costs – free to £300 p/m
Note: these negatives are more applicable when no network is involved !
There are seldom contracts in place between affiliates and merchants. (Particularly if little notice is given, affiliates might have spent time and money setting up promotions, only to have the campaign pulled out from underneath. Most infamously, ASOS.com did this a couple of years ago)
There is still little to no industry regulation
Some merchants fear a loss of brand control.
Affiliate programmes are not easily scalable.