3. things.is a physical/digital design agency
VISUAL
DESIGN/UI
INTERACTION
DESIGN/UX
STRATEGY/
CONCEPT
INTERNET
OF THINGS
WEB/
MOBILE APP
QUICK
PROTOTYPING
PRODUCT
DESIGN
SERVICE
DESIGN
INNOVATIVE SHOPPING EXPERIENCECONNECTED & SMART PRODUCTS
CONNECTED & SMART SERVICES OPEN INNOVATION WORKSHOPS
PURE DIGITAL PRODUCTS
INTERACTIVE EXHIBITIONS
5. IT’S ALL ABOUT CONNECTING
EVERYDAY OBJECTS WITH PEOPLE
AIMING TO MAKE LIFE BETTER AND
EASIER
6. IOT IS REVOLUTIONARY FOR
INDUSTRIAL & CONSUMER CONTEXTS
consumers will get new added values from:
home public
mobility
city museums &
exhibitions
healthcare consumer
goods
cars
7. WHAT ARE THE MAIN INGREDIENTS
FOR AN IOT PRODUCT?
connected & smart
device
mobilecloud
connection
sensors/actuators
processor
14. 1IOT DEALS WITH DEVICES THAT
ARE DISTRIBUTED IN THE REAL
WORLD.
Computing power and networking is embedded in objects and
environments around us. Now computers are used in a wide variety
of situations. We believe in a thorough understanding of the user’s
specific needs.
15. 2UX INVOLVES DIGITAL AND
PHYSICAL DOMAINS.
The presence of multiple devices create more complexity for the
user’s understanding, IoT products & services need clearness &
simplicity.
16. 3INTERACTIONS CAN HAPPEN IN
A WIDE VARIETY OF CONTEXTS.
We deal with a wider variety of device types especially for mobile
devices, with or without screens. Connected devices dramatically
affect the UX.
17. 4FUNCTIONALITY CAN BE
DISTRIBUTED ACROSS MULTIPLE
DEVICES WITH DIFFERENT
CAPABILITIES.
Some devices may have no input or output capabilities and are unable
to tell us directly what they are doing. Interactions may be handled by
web or smartphone apps.
18. 5IOT IS ALL ABOUT DATA.
DATA IS AT THE CORE OF SMART
SERVICES.
Big data can be user centric, resulting in an improvement of UX.
Networked and embedded devices allow us to capture data from
the world and use it to deliver better services to users.
19. 6COMPARED TO A CONVENTIONAL
DIGITAL SERVICE, THERE ARE
MORE PLACES WHERE CODE CAN
RUN.
<- <- <- <- <- <-
A typical IoT service is composed of one or more embedded devices, a
cloud service, perhaps a gateway device, one or more control apps
running on a different device, such as a mobile, tablet or desktop.
20. 7IOT IS LARGELY ASYNCHRONOUS
- MAINTAINING CONNECTIONS
USES A LOT OF POWER.
IoT Design has to deal with discontinuities in the UX, as a result
parts of the ecosystem can be out of sync.
22. IOT DESIGN
MODEL
OVERVIEW
UI/VISUAL DESIGN
screen layout, look & feel
INTERACTION DESIGN
architecture & behaviour for
services & devices
INDUSTRIAL DESIGN
physical hardware: capabilities
and act form
INTERUSABILITY
interaction spanning, multiple devices
with different capabilities
CONCEPTUAL MODEL
how should users think about the
system
SERVICE DESIGN
customer journeys & services,
interaction with non digital touchpoint
PRODUCTISATION
audience proposition, objectives,
functionality of a specific service
PLATFORM DESIGN
conceptual architecture and domain
modules spanning products/services
source: “Designing Connected Products”
Claire Rowland, Elizabeth Goodman, Martin Charlier, Alfred Lui & Ann Light