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Market Research                                    April- 2010




                                          HCMC   HA NOI



HIGHLIGHTS:         VIETNAMESE KIDS’ BEHAVIORS


                    Top 10 TVCs ranking
About

 Viettrack is a monthly market research developed by FTA Research & Consultant, the
 representative of ESOMAR in Vietnam.


 Viettrack is done according to ISO 20252:2006, the international quality standard in
 market research and ESOMAR Code of Conduct.


 Viettrack aims to:
     Provide snapshots on Vietnam consumers based on 400 Vietnamese consumers across 2 key
     cities (HCMC = Hanoi = 200 respondents, SEC = ABC, randomly selected, age = 16 - 50)
            (                      p       ,          ,        y         , g            )

     Explain market research terms, usage, application, methodologies for Vietnam market

     Introduce new developments in market research worldwide and Asia Pacific region.

     Interact with marketers in Vietnam on approach and direction for the most effective and
     valuable for investment use of market research. Eventually, this would help reduce
     marketing failures and expand the market research industry in Vietnam




                                                                                           3
Mom’s activities
Daily routine
              ‐ Wake up & do personal cleanliness
              ‐ Prepare breakfast for husband & kids
  6 – 9 AM    ‐ Take kids to school
              ‐ Go to workplace (for office lady only)
              ‐ Clean & cleanse home, wash dishes, wash
  9 ‐ 12 AM   clothes
              ‐ Go to wet market or supermarket to buy food.
              ‐ Come back home and prepare lunch
              ‐ Have lunch



  12 ‐ 3 PM   ‐ Take a rest/ take a nap
              ‐ Watch TV or read newspaper/ magazines
              ‐ Prepare meal for family
  3 – 6 PM    ‐ Take kids from school



              ‐ Have dinner with family (husband & kids)
  6 – 9 PM    ‐ Watch TV
              ‐ Take a bath
              ‐ Go around the city, go to the park or supermarket
  9 ‐ 12 PM   with husband & kids
              ‐ Go to sleep
Weekdays & weekend
                  WEEKDAY                                 WEEKEND
    ‐ Do housework: clean & cleanse         - Do housework as usual
    home, wash dishes, wash clothes, go
    to the market & prepare meals etc
                            meals, etc.     - Cook special meals for family with
                                            new dishes to give family new
    - Go to work (for working woman)        tastes

    - Take care of children: take kids to   - Go out for a rest: go to the parks
    school,
    school feed & take a bath teach
                             bath,          with kids go to visit relatives go
                                                 kids,              relatives,
    lessons & homework, etc.                out with friends, go for a walk with
                                            husband & kids.
    - Entertain & relax by watching TV,
    listening to music, read newspapers     - Go out for dinner
    & magazines
       magazines.
                                            - Picnic/ have a short trip far from
       Housewives often spend all           the city
    day for their housework while
    working women spend time for               They often spend more time
    housework in early morning &            for their children at weekend to
    after working hours.                    make them relax & feel free
                                            after a week with work & study
                                            hard



    TAKING CARE OF FAMILY IS A RESPONSIBILTY & FAVORITE HOUSEWORK OF WOMAN
Media behaviors & touch points
THEY ARE MOSTLY FAMILY‐ORIENTED. BESIDES WORKING, THEY SPEND MOST TIME IN HOUSEWORK LIKE COOKING, WASHING,
CLEANING, & TAKING CARE OF THEIR CHILDREN. HOWEVER, ALL WANT TO ENJOY THEIR PRIVATE TIME BESIDES THE TIME
SPENDING ON TAKING CARE OF FAMILY BY READING MAGAZINES OR NEWSPAPER, WATCHING TV & EXPLORING INTERNET TO
UPDATE NEW THINGS WHICH ARE NECESSARY FOR THEIR LIFE. ALSO ,IT IS THE WAY TO KEEP THEM IN TOUCH WITH THE OUTSIDE
SOCIETY. THE WAY THEY CHOOSE TO GET IN TOUCH DEPENDS ON ITS CONVENIENCE, EASE AND POPULARIZATION.


              NEWSPAPER & MAGAZINES                                                                       TV

   • Provide many fresh news, hot news updated day by day                    • Release boring feeling
   • Provide many life style tips such as cooking, make-up,                  • Relax 
   shopping, price . . necessary for these women to apply them               • Update news
   into their daily work in order to take good care of themselves            • Kill time
   and their family.                                                                   - Favorite program: Vietnamese film, gameshow (Di
   • Favorite magazines & newspapers:                                                  tim an so, Vuot len chinh minh )
                                                                                              so                 minh…),
           - Tiep Thi & Gia Dinh                                                       - Favorite channels: HTV7, HTV9, VTV3, VTV2, VTV1,
           - The Gioi Phu Nu                                                           SCTV9, VCTV1…
           - Tuoi Tre
           - Cong An
           - Thanh Nien


                                                                 INTERNET

                                        •   Update news
                                        •   Relax
                                        •   Search & look into necessary information
                                        •   Keep in touch with outside society
                                        •   Favorite websites:
                                                  - tuoitre.vn
                                                  - vnexpress.net
Kid’s activities
Daily routine
              ‐ Wake up & do personal cleanliness
              ‐ Have breakfast at home or at school
  6 – 9 AM
              ‐ Go to school
              ‐ Have a break time: have breakfast, play with friends,
              read comic, have snacks (snack, milk tea, soft drink, bánh
  9 ‐ 12 AM
  9 12 AM     tráng trộn…)….
              ‐ Come back home
              ‐ Have lunch

              ‐ Take a rest/ take a nap
              ‐ Watch TV or read comic
              ‐ Play with toy (barbies, superman…), play with
  12 ‐ 3 PM
              neighbors…
              ‐ Drawing
              ‐ Surf the internet: chatchit, search information, play
  3 – 6 PM    game online….
              ‐ Have snacks: drink milk, eat spoon yoghurt, cheese,
              snack….


              ‐ Have dinner with parents
  6 – 9 PM    ‐ Go to extra class: English, drawing, pre‐elementary…
              ‐ Watch TV, read comic, playing, drawing….
              ‐ T k a b th
                Take bath
  9 ‐ 12 PM
              ‐ Go around the city, go to the park or supermarket with
              parents or go to grandpa/grandma’s house.
              ‐ Go to sleep
Kids’ activities
                                          SCHOOL TIME




             Go to school                                       Activities at home: Eat & drink,
                                                                  do homework, take a rest




       Watch TV, listen to music,                               Surf the internet, chatchit, read
              play game                                        comic online, play game online…


MOST OF KIDS FROM 6‐12 YEARS OLD ARE FULL DAY SCHOOL (BÁN TRÚ) SO THEY ALMOST SPEND THEIR TIME IN SCHOOL 
TO STUDY.  THEY DON’T HAVE MUCH TIME TO JOIN OUTSIDE ACTIVITIES. THE TIME FOR ENTERTAINMENT IS NOT MUCH & 
                                      OFTEN HAPPENS IN THE EVENING.
Kids’ activities
                                              HOLIDAY TIME

                  INSIDE                                                          OUTSIDE

       Eat & drink, do homework, take a rest                       Go to supermarket with parents
       Play with toy                                               Picnic or hangout far the city with family
       Watch TV, listen to music, play game                        Visit grandpa/ grandma’s house
      Surf the internet, chatchit, read comic                      Have    extracurricular  activities     like
     online, play game online, drawing…                          drawing, martial, swim… course
                                                                   Go to Dam Sen park Suoi Tien
                                                                                 park,     Tien…
                                                                   Go shopping with sister




THE KIDS HAVE MORE FREE TIME AT WEEKEND SO THEY CAN JOIN MANY ACTIVITIES BOTH INSIDE & OUTSIDE. BESIDES, THE
PARENTS ALSO WANT THEIR KIDS TO RELAX & FEEL FREE & COMFORTABLE AFTER A HARD STUDYING WEEK SO THEY SPEND MORE
TIME TO JOIN WITH THEM LIKE GO TO SUPERMARKET, THE PARK, THE ZOO OR THEY ORGANIZE A SHORT OR LONG TRIP TO
                                     SUPERMARKET       PARK
SOMEWHERE FAR FROM THE CITY.
   THIS IS THE BEST PERIOD TO SHARE TOGETHER, PLAY TOGETHER & COME CLOSER SO THE PARENTS CAN UNDERSTAND THEIR
KIDS DEEPLY & SUPPORT THEM TO PHYSICAL DEVELOPMENT IN THE FUTURE.
   BUILD & MAINTAIN RELATIONSHIP BETWEEN FAMILY MEMBERS, ESPECIALLY THE KIDS
Decision maker map
                     Decision maker map
                                              MOMS




            Food &   Clothes & Personal care &
           beverage accessories    HH care



                                                                                     Stationery
                                                                                     St ti
                     Stationery    Kid toys
                                                            Personal care &
                                                                HH care

                                                                               Food &
                                                     Kid toys                 beverage     Clothes &
                                                                                          accessories



KIDS FROM 6-10 Y.O                                                            KIDS FROM OVER 11 Y.O
Snacking habit
      THERE ARE A BIT DIFFERENCES BETWEEN 6‐11 YEARS OLD & OVER 11 YEARS OLD IN SNACKING HABIT 


               6 – 10 YEARS OLD                                        OVER 11 YEARS OLD

• More nutritious                                     • Avoid/release boring feeling
• Provide more nutrition                              • Have fun with friends
• C eate f eshness
  Create freshness                                    • Ha e man fla o s in one
                                                        Have many flavors
• Good for health                                     • Feel fresh
  At this age, they are small so they cannot            Their faculty of thought & reason are higher so
decide by themselves so their moms play an            they can decide what they want to do or eat
                                                                                              eat.
important role in choosing kinds of snacking for      They have many subjects in school, they feel
daily consumption of them. Moms focus on foods        tired & boring so they choose foods can make
which are good for health support physical
                   health,                            them release boring feeling & create freshness
development.                                          too.
    Moms       are   main   decision   maker   in        They    are    main    decision   maker    in
choosing for snacking                                 choosing for snacking
                                                                   snacking.
Snacking repertoires
They often consume…….. for snacking

                   Kids from over 11 years old prefer




   Bánh tráng trộn       Fried fish ball            Milk tea      Snacks                           Ice-cream




          Snacks                           Fruits                     Cheese                       Yoghurt

                                                               Kids from 6 – 10 years old prefer
PROVIDE MORE 
  NUTRITION
                           Snacking repertoires
                           Snacking repertoires                                   AVOID BORING


                Have a lot of flavors       Have many flavors in one: sour,
                Provide nutrition        salty, sweet & peppery         good
                Good for health          taste
                Create freshness            Avoid/release boring feeling



                                                              Avoid/release b i f li
                                                              A id/ l       boring feeling
  Cold, both sour & sweet                                     Good taste
  Have a lot of flavors
  Provide nutrition
  Good for digestion & health
  Create f h
  C      freshness                         Good taste
                                           Have a lot of flavors
                                           Create freshness
                     Provide nutrition
                     Good for health
                     Create freshness                                Have a lot of flavors
                                                                     However, easy to        make
                                                                   teeth decayed

 Have a lot of tastes: sour, sweet
 Have a lot of flavors                       Sweet & cold
 Provide nutrition: vitamin, protein         Have     a   lot   of    flavors:
 Good for health                          strawberry, chocolate, taro
 Create freshness                            Create freshness
Media behaviors & touch points
FOR KIDS BORN IN 21ST CENTURY, MEDIA IS AN INDISPENSABLE PART OF THEIR LIFE, ESPECIALLY INTERNET. IT BRINGS 
THEM TO UNREAL AND IMAGINATIVE WORLD IN WHICH KIDS CAN DO EVERYTHING THAT’ THEY WANT TO DO IN REAL 
 LIFE, ALSO THEY FIND IT INTERESTING AND FUNNY. THAT’S WHY THEIR PARENTS DON’T WANT THEM USE IT A LOT & 
                               CHECK CAREFULLY WHEN THEY ACCESS THE INTERNET
                               CHECK CAREFULLY WHEN THEY ACCESS THE INTERNET


            NEWSPAPER & MAGAZINES                                                                       TV

  • Be suitable at their age                                            • Release boring feeling
  • Update news & look into information which is suitable for           • Relax 
  them                                                                  • Kill time
  • Favorite magazines & newspaper:
          - Khan quang do                                                       - Favorite program: cartoon, music, Korean film, Gia
          - Hoa hoc tro                                                         đình phép thuật…
          - Rua Vang                                                            - Favorite channels: HTV7, HTV9, VTV3, Disney
                                                                                channel, cartoon network, Yan TV…


                                                                INTERNET

                                     • Expand friendship network (chatchit, make friend…)
                                     • Update news
                                     • Play game online, listen to music online/film online… to relax
                                     & enjoy
                                     • Favorite websites:
                                             - zing.vn
                                             - YanTV
                                             - Game online
                                             - Yahoo!Messenger
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

            Viettrack complies ISO 20252:2006, the international quality standard in market research
Parents’ concerns when look after & bring up their kids
    Recently, “children health”, “children study” & “Characteristic and personality development” are
           y,                  ,               y                        p         y       p
    three big issues that most of parents are concerning to.



                                                    TOTAL                          HCMC                       HANOI
                                                                                                                                      %

                           Children health                               99                        100                           97


                           Children study
                           Child     t d                                 96                            95                        99

            Characteristic and personality
                             development                            86                            82                            93


             Weight and physical growth                             83                            82                        84

      Form good habits for their children
                                                               70                            66                            77
(reading books, logical thinking ability,…)

     Be a good example to their children                       67                           61                             77


Teach their children spend money in the                                                51                                  80
                                                            62
                              right way

 Be less well-equipped than their friends                 55                                61                   46

Nurture their children through nutritious
                                                          53                           51                             56
                                    food
                                               N=400                          N=200                          N=200

                                              Q. What are parents’ concerns about breeding their children?     Viettrack Market Research - April 2010
Added courses that kids join in school year
       Maths, English, Literature are three main subjects that most of kids have to improve by joining to
       added courses
                                                        TOTAL                           HCMC                      HANOI
                                                                                                                                        %

                                    Maths                              60                           59                            61


                                   English                        42                           41                            44


                                 Literature                  24                         16                                  3
                                                                                                                            37


    Sports (swimming, martial classes,…)                14                              13                            16


                        Computer courses                14                           10                                21


Art courses (painting, beautiful letters,…)             11                       5                                    19

   Course for aptitude courses (dancing,
                                                    7                               7                             7
  playing musical instruments, singing,..)

                                   Physics          5                            4                                6


                                Chemistry          2                            1                             3


                        No added courses                 18                               21                          14


                                                N=400                        N=200                         N=200

                                          Q. What are added courses which children usually take in school year?       Viettrack Market Research - April 2010
The frequency of studying added courses in a week – Total

 General, the frequency of studying added courses is around 2 times per week


                          A       B            C           D             E            F             G             H             I
             Means        2.1    1.8         1.4          1.9          2.1           1.8            1.7           1.8          1.8       %
                           1                                2
                                               25
   5 times/ week
                                  50                                                 50             47                         51
                                                           56                                                     56
                          74                                            73

   2-3 times/ week
                                               75


                                  50                                                 50             53                         49
                                                           43                                                     44
   Below 2 times/ week    26                                            27



                         N=240   N=20*       N=8*        N=96         N=168        N=56            N=28*        N=44        N=56
                                       A- Maths
                                       B - Physics
                                       C - Chemistry
                                       D - Literature
                                       E – Language courses
                                       F – Computer courses
                                       G – Course for aptitude courses (dancing, playing musical)
                                       H - Art courses (painting, beautiful letters,…)            (*) Small Base
                                       I - Sports (swimming, martial classes,…)
                                   Q: What is the frequency of studying added courses in a week?           Viettrack Market Research - April 2010
The frequency of studying added courses in a week? – HCM
At HCMC, the frequency of studying added courses is around 2.5 times per week


                         A       B            C           D             E            F             G             H             I
            Means        2.5    2.5         2.5          2.4          2.4           2.1            1.9           2.1          1.9       %
                          1                                4

  5 times/ week

                                                                                                   60                         63
                                                                                    73                           75
                                                          83           95
                         98     100          100
  2-3 times/ week




                                                                                                   40                         37
  Below 2 times/ week                                                               27                           25
                          1                               13            5

                        N=118   N=8*        N=2*        N=32*        N=82         N=20*           N=14*        N=10*       N=26*
                                      A- Maths
                                      B - Physics
                                      C - Chemistry
                                      D - Literature
                                      E – Language courses
                                      F – Computer courses
                                      G – Course for aptitude courses (dancing, playing musical)
                                      H - Art courses (painting, beautiful letters,…)            (*) Small Base
                                      I - Sports (swimming, martial classes,…)
                                  Q: What is the frequency of studying added courses in a week?           Viettrack Market Research - April 2010
The frequency of studying added courses in a week? – HN

The frequency of studying added courses of Hanoians kids is less than Saigonese ones. It is around
1.5 per week.
                         A       B               C           D             E            F             G             H             I
          Means          1.6     1              1           1.6          1.6           1.5            1.4           1.7          1.6       %
    (time/week)

                                                                                       33             29
                         39                                  38           41                                                     38
  2-3 times/ week                                                                                                   47



                                                100
                                 100


                                                                                       67             71
                         61                                  62           59                                                     63
                                                                                                                    53
  Below 2 times/ week




                        N=122   N=12*          N=6*        N=74         N=88         N=42            N=14*        N=38        N=32*
                                        A- Maths
                                        B - Physics
                                        C - Chemistry
                                        D - Literature
                                        E – Language courses
                                        F – Computer courses
                                        G – Course for aptitude courses (dancing, playing musical)
                                        H - Art courses (painting, beautiful letters,…)            (*) Small Base
                                        I - Sports (swimming, martial classes,…)
                                     Q: What is the frequency of studying added courses in a week?           Viettrack Market Research - April 2010
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

            Viettrack complies ISO 20252:2006, the international quality standard in market research
Decision makers
  Parents are main decision makers in most of issues related to kids' studying and entertainment.
  Kids
  Kid are main d i i makers i j k f d b kf t
            i decision k    in junk food, breakfast.
                                                        TOTAL                                       HCMC                                     HANOI

        Going out on summer holiday               63                           37              63                      37                62                       37      1


                             Kids
                             Kids’ toy       37                  35       1     27        38             33        1    28         35              37        1     27


             Clothes, shoes purchase              56                      35         9         57                  33        19         54                   38          8


               Going out at weekends             50                       45         5        50               44             6        48                    46          15


                            Junk food      24          27       1
                                                                2         46             26         25   2         47             22         30     32        43


                            Breakfast       32              32        1
                                                                      1        34         38             27    2        33        25          38         2        35


 Sports (swimming, martial classes…)        33              34        4        29         36             33        6    25        23          37                  40


 Clubs (drama, poetry, storytelling,…)      27             38         14        21        39              34       18 18                          100


Aptitude courses (dancing, singing,..)      30              33        6 9       22        39              34       1 9 17         26          39                  35


                   Computer courses                66                      24       19         59                  30        29    39             15 7            39


                      Language study              65                       26       16
                                                                                    2          62                  28        37         59                   27        5 9


     Added
     Add d courses (maths, physics…
                   ( th     h i                        0
                                                      70                      21 2 5
                                                                                 2             60                  32        14
                                                                                                                             3           9
                                                                                                                                        59                   25
                                                                                                                                                             2         5 11


             Buying learning facilities      37              31       33        26        39             26    3        32         36               41            2 21

                                                  N=400                                        N=200                                     N=200
                                                       Children are main decision makers

                                                       Other family members suggest, children are main decision makers

                                                       Other family members are main decision makers

                                                       Parents suggest, children are main decision makers

                                                       Parents are main decision makers

                                          Q: Who are main decision makers to children’ activities ?                                    Viettrack Market Research - April 2010
Places buying learning facilities
  Bookstore & stationery are two places where parents usually come to buy learning facilities for
  kids.



                                            TOTAL                            HCMC                              HANOI


                                                             87                                       93                           78
                      Bookstore
                                                       52                                   63                       34



                 Stationery store                           85                                   84                                87
                                                  39                          23                                              63


                         Grocery                 32                               28                                     39
                                        6                                8                                 2


                    Supermarket                  36                                    42                           26
                                     4                                   6                                 1



                          Market            15                               17                                12
                                                                                                                2



    Department (Diamond, Saigon
                                    1                                1
                     Square,...)

                                            N=400                        N=200                                 N=200
                                                                                                                    Buy most often      Usually buy
                                                                                                                                                      %
                               Q: Which places do children have learning facilities bought?
                               Q: Amongst, which is the most often place?                                       Viettrack Market Research - April 2010
Places buying clothes, shoes
   Moms often go to “clothes and shoes store for kids”, “Market” and “supermarket” to buy clothes
                     clothes                     kids , Market        supermarket
   and shoes for kids.



                                                TOTAL                          HCMC                HANOI



                                                                    81                    70                                  98
         Clothes and shoes sotre for kids
                                                          52                         36                                77



                                                               73                         75                         70
                                  Market
                                                     28                           33                    20



                            Supermarket                   54                              71             28
                                                16                              25             3



Department (Diamond, Saigon Square,...)          21                              31                7
                                            3                              5




                                 Grocery                                                       1



                                                N=400                          N=200                   N=200
                                                                                                             Buy most often        Usually buy
                                                                                                                                                 %
                                     Q: Which places do children have clothes, shoes bought?
                                     Q: Amongst, which is the most often place?                        Viettrack Market Research - April 2010
The purchase frequency in a month
                        Learning facilities
                                                                                                           The frequency of buying
                         TOTAL              TP.HCM              HANOI
                                                                                                           clothes, shoes for kids of
   Means                   0.9                1.00                0.8       %                              moms is 2 month/ time

 Above 4 months/ time      62                    4 2              10 1
                                                10
                           14
 3 -4 months/ time                              10                20
                           10
 2 months/ time                                                   10                                               Clothes, shoes
                                                45
 1,5 months/ time
                           46                                                                                  TOTAL              TP.HCM             HANOI
 1 month/ time                                                         48
                                                                                      Means                        0.6                 0.7              0.5
 3 times/ week                                    19                                                                                   13
                               15                                                    Above 4 months/ time          19
                                                                                                                                        3                27
 1-2 times/ week           7                    10                3 8                4 months/ time                 6                  16
                        N=400              N=200               N=200                                                                                     9
                                                                                     3 months/ time                21
                                                                                                                                       25
                                                                                     2 months/ time                                                      28
                                                                                                                   27                  10
                                                                                     1,5 months/ time
                   Average, the frequency of                                                                        7
                                                                                     1 month/ time                                                       31
                   buying leaning facilities for                                                                                       31
                                                                                                                   19
                   kids of moms is 1 month/ time                                     3 weeks/ ti
                                                                                          k / time                  1                   2               2 3

                                                                                                               N=400                N=200              N=200
                                                                                                                                                              %
                                    Q. What is the frequency of buying learning facilities for children monthly?
                                    Q. What is the frequency of buying clothes, shoes for children monthly?              Viettrack Market Research - April 2010
Monthly average expenditure for children – Total
Monthly average, parents spend money for kids on breakfast, buying clothes, shoes and added
      y      g , p        p        y                      ,   y g         ,
courses more than the rest.
                            A         B           C          D          E          F          G          H              I          K          L    %
    Means (VND)          98,160    199,020     132,560 30,340        25,360      27,884    350,740    179,152        185,960    216,840     183,640

                            2         12          12         14                    12                        6          4          7           6
 Above 300,000 VND         13                                             17                                 8          9                      9
                                                                                              29                                   13

                                                  26                                                                    27                    19
 200,001 - 300,000 VND                33                     36                    35
                                                                                                         41                        32
                                                                        58
 100,001 - 200,000 VND     63
                                                                                              44
                                                  30
                                      28                                                                                                      54
 50,000 - 100,000 VND                                                              47                                   55
                                                             50                                          40                        44
                                                  23                    25                    16
                            18        16
  Below 50,000 VND
                                       2                                            6          3
                                                                                               1             4          1          2           8

                          N=362     N=397      N=363       N=400     N=398       N=78       N=51        N=62         N=181      N=250       N=394

                         A-Buying learning facilities                                   F-Sports (
                                                                                                 (swimming, martial classes…)
                                                                                                                  l l       )
                         B-Added courses (maths, physics, chemistry,)                   G-Breakfast
                         C-Language study                                               H-Junk food
                         D-Computer courses
                              p                                                         I-Going out at weekends
                         E-Aptitude courses (dancing, singing,..)                       K-Clothes, shoes purchase
                                                                                        L-Taking care of kid’s health

                                            Q. What is the monthly average expenditure on……. for children?       Viettrack Market Research - April 2010
Monthly average expenditure for children – HCM
Saigonese parents spend much money for kids on breakfast, taking care of kid’s health & buying
   g      p        p             y                      ,      g                          y g
clothes & shoes
                            A         B           C          D          E          F          G          H           I          K          L    %
    Means (VND)          122,033   226,833     134,000 20,667        18,333      32,933    407,333    201,800     213,133    233,000     243,133

                            4
                            1                                                      10                    11          9          12
                                                  20         17           20                                                               15
 Above 300,000 VND
                           20         30                                                                             8
                                                                                   14                    11
                                                                                                                                17         10
                                                                                              51
 200,001 - 300,000 VND                                                                                               29
                                                                                                                                           20
                                                  39                               29
                                                             58                                          45                     31
                                      35                                60
 100,001 - 200,000 VND
                           70

 50,000 - 100,000 VND                             25                               43         44                     51                    53
                                      24
                                                                                                                                40
                                                                                                         35
                                                             25         20
  Below 50,000 VND                                16
                            5         8
                                      3                                             5          4
                                                                                               1                     1                      2

                          N=200     N=123       N=89      N=24*      N=19*       N=40       N=199     N=200       N=191      N=200      N=200

                         A-Buying learning facilities                                   F-Sports (
                                                                                                 (swimming, martial classes…)
                                                                                                                  l l       )
                         B-Added courses (maths, physics, chemistry,)                   G-Breakfast
                         C-Language study                                               H-Junk food
                         D-Computer courses
                              p                                                         I-Going out at weekends
                         E-Aptitude courses (dancing, singing,..)                       K-Clothes, shoes purchase
                                                                                        L-Taking care of kid’s health
                                                                                                                     (*) Small Base

                                            Q. What is the monthly average expenditure on……. for children?    Viettrack Market Research - April 2010
Monthly average expenditure for children – HN
While Hanoians parents spend much money for kids on breakfast, buying clothes & shoes and
               p        p             y                      ,   y g
joining in added courses
                            A         B           C          D          E          F          G          H              I          K          L      %
    Means (VND)          62,350    157,300     130,400 44,850        35,900      20,310    265,850    145,180        145,200    192,600     94,400

 Above 300,000 VND          3
                            2         12          9          5
                                                             2           72         2
                                                                                    7                        7          7          9           9
                           13                                8           3                                   8          8                      8
                                                  11                                9                                              12
                                                                                              38
                                      21
 200,001 - 300,000 VND                            14                                                                    25                    17

                                                  10                                                     41                        32
                                      18
 100,001 - 200,000         62
 VND                                  9                                 88
                                                             85                    82         43                                              49
                                                                                                                        50
 50,000 - 100,000 VND                             56
                                                                                                         40                        44
                                      40
  Below 50,000 VND          20                                                                15
                                                                                                                                              17
                                                                                               3
                                                                                               1             4          10         3

                          N=152     N=196      N=168      N=200      N=200       N=38       N=36       N=42           N=92      N=128      N=192

                         A-Buying learning facilities                                   F-Sports (
                                                                                                 (swimming, martial classes…)
                                                                                                                  l l       )
                         B-Added courses (maths, physics, chemistry,)                   G-Breakfast
                         C-Language study                                               H-Junk food
                         D-Computer courses
                              p                                                         I-Going out at weekends
                         E-Aptitude courses (dancing, singing,..)                       K-Clothes, shoes purchase
                                                                                        L-Taking care of kid’s health
                                                                                                                        (*) Small Base

                                            Q. What is the monthly average expenditure on……. for children?       Viettrack Market Research - April 2010
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

            Viettrack complies ISO 20252:2006, the international quality standard in market research
Places where having breakfast
  Kids often have breakfast at home or food store




                                           TOTAL                  HCMC                   HANOI



                         At home                48     87               52      91            41        81




                       Food store               44    86           37         83                   55        92




                   School canteen     6    28                 7   31                  4 25




 Buy and bring breakfast to school    3 27                    5   31                    21




                                          N=400                N=200                    N=200

                                                                                                                  Most often          Often     %
                                     Q: Which places do children have breakfast frequently?
                                     Q: Amongst, which is the most often place?                              Viettrack Market Research - April 2010
Children’s favorite junk food
  Snack, sweet cake, yogurt are three most favorite junk foods of kids.




                           TOTAL                             HCMC                              HANOI


                Snack                                90                               89                          91


           Sweet cake
           S   t k                              73                               76                         68


               Yogurt                           72                          63                                   87


            Confection                      64                                  71                     52


            Ice-cream                      58                         42                                         83


            Chocolate                  53                                  57                          47


               Cheese                 43                               51                         32


     “Bánh tráng trộn”           32                                    50                  6


             “Há cảo”
              Há cảo        20                                   31                        3

                                  N=400                          N=200                           N=200
                                                                                                                                               %

                                       Q. What are children’s favorite junk food ?                          Viettrack Market Research - April 2010
Places buying junk food (P10)
  “Groceries near by houses”, “At home (mother bought)” and “School canteen” are common &
   Groceries         houses , At               bought)       School canteen
  convenience places for kids to buy junk foods.



                                  TOTAL                        TP.HCM
                                                               TP HCM                         HANOI

                                                                                                                 %
   Groceries near by houses                           79                             85                  70


  At home (mother bought)                        68                            64                        73


            School canteen                  55                                  71                  31


              Supermarket               45                                51                        35


   Gorceries near by school            37                            39                             35


                   Vendors             36                            43                            25


                      Park
                         k        16                            19                            11


              Movie theatre   3                            4                              1


             Internet store   2                            3

                                   N=400                        N=200                         N=200



                                       Q. Where are places children buy junk food?                       Viettrack Market Research - April 2010
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

            Viettrack complies ISO 20252:2006, the international quality standard in market research
Going out occasions
  Kids are usually allowed to go out on weekends, summer holiday or holiday/ Tet




                          TOTAL                       TP.HCM
                                                      TP HCM                   HANOI
                                                                                                   %



            Weekends                    81                           78                       85




       Summer holiday                  76                                85              64




         Holiday/”Tết”            55                                71              31




             Weekday         31                               43               14



                         N=400                       N=200                     N=200




                                  Q. Which are occasions do children go out?              Viettrack Market Research - April 2010
Places going out for weekdays
 On weekdays, after studying hard at school, kids often choose entertainment activities which are
 simple and not take much time such as sight-seeing, going to park/ children’s house and
 supermarket.


                                      TOTAL                         TP.HCM                  HANOI
                                                                                                                   %


              Sight - seeing                     63                                70            29


       Park/ children’ house                36                               42             7


               Supermarket                  33                              36                  21


            To go swimming              26                                  31          0


            To visit relatives         19                              13                             50


Movie theatre/dramatic stage      4                                5                    0


                                 N=124                         N=86                     N=28



                                       Q. Places where kids go out for weekdays?                 Viettrack Market Research - April 2010
Places going out for weekends
  On weekends, kids are usually allowed to go to super market, park, children’s house or visiting
                                                                     children s
  relatives.




                                        TOTAL                            TP.HCM                   HANOI
                                                                                                                      %

                  Supermarket                         69                                 74                  64

         Park/ children’ house                   51                                 62                  37

               To visit relatives           25                              19                          34


                   Sight-seeing             21                               23                    19


               To go swimming           14                                   25


Movie t eat e/d a a t c stage
 o e theatre/drama tic                  9                                   14                2


                       Museum       2                                   3

Long-distance travelling (Vũng
                                    2                                   3
Tàu, Phan Thiết, Nha Trang…)

                                    N=324                          N=156                      N=170


                                            Q. Places where kids go out for weekends?               Viettrack Market Research - April 2010
Places going out for Holidays/ Tet
  Kids are usually visit relatives on Holidays/ Tet occasions or enjoy long-distance travelling such as
                                                                       long distance
  Vung Tau, Phan Thiet, Nha Trang, etc. Hanoians kids are slightly different. They often go to park or
  children’s house on this occation.


                                       TOTAL                              TP.HCM                 HANOI
                                                                                                                        %

              To visit relatives                       66                               66                    68

Long-distance travelling (Vung
                                                  45                                   57    3
Tau, Phan Thiet, Nha Trang…)

         Park/ children’ house               29                              14                                 77

                 Supermarket                22                                    22                  23

Movie theatre/drama tic stage           18                                        22             7

 To go downtown (eating ice-
                                       15                                     18                 7
                  cream,…)
                  cream )

                      Museum           10                                    10                  10

             To go swimming        2                                     3                   0


                                   N=220                            N=142                    N=62



                                            Q. Places where kids go out for Holidays/ Tet?             Viettrack Market Research - April 2010
Places going out for summer holidays
  Kids often have a long break time on summer holidays. Hence, they are usually allowed to have
  long-distance travelling or visiting relatives.




                                     TOTAL                             TP.HCM                    HANOI
                                                                                                                      %
Long-distance travelling (Vũng
                                                      83                                87                    77
Tàu,
Tàu Phan Thiết, Nha Trang )
          Thiết        Trang…)

              To visit relatives              28                               42            2

         Park/ children’ house           15                               21                 3

                      Museum             15                              17                      9

                 Supermarket         11                                 14                   3

              To go swimming         10                                 13                   3

 To go downtown (eating ice-
                                     10                                11                        8
                  cream,…)

Movie theatre/drama tic stage        9                                 10                    6




                                   N=304                              N=170                  N=128

                                          Q. Places where kids go out for summer holidays?           Viettrack Market Research - April 2010
The frequency of going out
     Generally, kids usually go to super market, go sight seeing and go to park/ children house with the
     frequency of 4 times/ month.

                            A         B              C             D         E         F            G             H
Means (times/ month)        3.83
                            3 83     4.4
                                     44           1.33
                                                  1 33           0.45
                                                                 0 45       0.3
                                                                            03        2.61
                                                                                      2 61        3.89
                                                                                                  3 89           3.47
                                                                                                                 3 47
                                                                                                                          %
                             1       32 1            5                                               5            11
    Above 7 months/ time                                                               15
                                                     10                                             11
                                                                   32                                              6
                            32                                               33
    5 - 7 months/ time                33             10                                12           12             6
                                                                                                                   7
                                                                                       6
                                                                                                    11
    2 - 4 months/ time
                                                                                                                  24
                            31                                     30                  31
    1 time/ month                     25             57                      36                     24

    2-3 times/ month                                               10
                                      17                                               20           24            37
                            24
    4 times/ month                                                           21
                                                     9             27
                                      19                                               11
    2-7 times/ week          12                      7 2            1        19         5           13             9

                           N=540    N=420         N=276          N=176      N=520    N=552       N=436          N=208

                                        A- Supermarket
                                        B - Park/ children’ house
                                        C - Movie theatre/dramatic stage
                                        D - Museum
                                        E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…)
                                            Long-distance travelling (V ng Ta        Thiet      Trang )
                                        F - To visit relatives
                                        G - Sight seeing
                                        H – Go swimming
                                   Q. What is the frequency of going out?                      Viettrack Market Research - April 2010
The frequency of going out – HCM
     Saigonese kids often go to park/ children house with the frequency of 6 times/ month. Next is
     going to super market and go sight seeing with the frequency of 4 times/ month.

                            A         B              C             D         E         F            G             H
Means (times/ month)        4.41
                            4 41    6.01
                                    6 01          1.17
                                                  1 17            0.4
                                                                  04        0.29
                                                                            0 29      1.57
                                                                                      1 57        4.18
                                                                                                  4 18           3.41
                                                                                                                 3 41
                                                                                                                            %
                                       11            6                                              7             12
    Above 7 months/ time
                                                      8                                26           7              2
                            31        24
                                                     8             36                                              6
    5 - 7 months/ time                                                       43                     14             8
                                                                                                    3
                                                                                       14
    2 - 4 months/ time                26                                                                          27
                            25                                                         10           28
    1 time/ month                                    62            31        21
                                      22                                               22
    2-3 times/ month
                            27                                     10                               28            39
                                                                             27
    4 times/ month                                                                     12
                                      27             10            21
                             17                                                        13           13
    2-7 times/ week                                   6             3         11        2                          8

                           N=292    N=252         N=126          N=96       N=294    N=280       N=248          N=140

                                        A- Supermarket
                                        B - Park/ children’ house
                                        C - Movie theatre/dramatic stage
                                        D - Museum
                                        E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…)
                                            Long-distance travelling (V ng Ta        Thiet      Trang )
                                        F - To visit relatives
                                        G - Sight seeing
                                        H – Go swimming
                                   Q. What is the frequency of going out?                      Viettrack Market Research - April 2010
The frequency of going out – HN
     Hanoians kids usually go to museums & go swimming with the frequency of 4 times/ month.



                            A         B              C             D           E            F           G             H
Means (times/ month)        2.85
                            2 85    1.74
                                    1 74           2.36
                                                   2 36          0.84
                                                                 0 84        0.32
                                                                             0 32         4.44
                                                                                          4 44          3.2
                                                                                                        32            4.08
                                                                                                                      4 08
                                                                                                                                %
                            2              2                                  10            6
    Above 7 months/ time            11                             20
                                      4              25                                                 25
                            34                                                                                        40
    5 - 7 months/ time
                                                                                           44            3
    2 - 4 months/ time                               25
                                      48                                                                29
                                                                              72
    1 time/ month
                            42
                                                     25            80                                                 40
    2-3 times/ month                                                                       32           17

                                      23
    4 times/ month                                   13
                                                                                            7           17
                            19                                                10
                                                          12                                                          20
                             3        10
                                       2                                       44          11            8
    2-7 times/ week

                           N=222    N=104          N=188         N=70       N=160        N=308        N=116          N=16*

                                          A- Supermarket
                                          B - Park/ children’ house
                                          C - Movie theatre/dramatic stage
                                          D - Museum
                                          E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…)
                                              Long-distance travelling (V ng Ta        Thiet      Trang )
                                          F - To visit relatives
                                          G - Sight seeing
                                                                                                    (*) Small base
                                          H – Go swimming
                                   Q. What is the frequency of going out?                          Viettrack Market Research - April 2010
Whom children go out with – Total

  Children often go out with their family members (having parents) for most of activities. Kids often
  go out with their friends when going to museums, sight-seeing and go swimming.


                          A       B              C            D             E          F           G             H
                                                                                                                           %
                           2       4              2                              1      3          1              3
 Other family members

                                                              43
                                                                                                   53
 Family members                                                                                                  63
 (having parents)                                78
                                  82
                          92                                                96         94
                                                              18
 With neighbor friends                                                                             21
                                                                                                                 16
                                                              39
                                                 10
 With schoolmates                 4                                                                25
                                                   10                                                            18
                           4
                           2      10                                         3          3

                         N=166   N=149          N=58        N=44          N=177       N=154      N=82          N=57

                                       A- Supermarket
                                       B - Park/ children’ house
                                       C - Movie theatre/dramatic stage
                                       D - Museum
                                       E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…)
                                           Long-distance travelling (V ng Ta        Thiet      Trang )
                                       F - To visit relatives
                                       G - Sight seeing
                                                                                                                                 %
                                       H – Go swimming
                                  Q: With whom do children go out on each occasion?           Viettrack Market Research - April 2010
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

             Viettrack complies ISO 20252:2006, the international quality standard in market research
The length of children summer holidays
   For elementary students, summer period is approximate 2 months which starts at the beginning of
   June and ends at the middle of August annually.
                                         annually



                                   TOTAL                   HCMC             HANOI

                                                                                       %
           Means (months)             2.2                    2.2              2.1
                                                              1
                                       10                     8
                                                                              14
        ½ month
                                                              8
                                       12
                                                                              17
        1 month
                                                             31
                                       32
        1,5 month
                                                                              31


        2 month
                                                             31
                                       24
                                                                              14
        2,5 month


                                       22                    21               24
        3 month


                                    N=400                 N=200             N=200




                                  Q. How long does a summer holiday take?           Viettrack Market Research - April 2010
Extra-curriculum courses and activities on summer days
     Last year, “added courses (maths, physics, chemistry,…)” was a popular choice of almost parents but
     this year “language courses” particularly English as their priority based on the thought do not want their
                language courses
     children are inferior to others. Furthermore, English now becomes one of required subjects in primary
     schools instead of secondary schools as before.
                                                                   TOTAL                          HCMC                          HANOI

                                                                                                                                                         %
                                                                                        66                        73                          55
                                    Language courses                          44                            47                          39

                                                                                   56                        53                                60
      Added courses (maths, physics, chemistry,…)                                  53                        54                              51

                                                                         28                            27                          29
                                    Computer courses               16                             13                             21

                                                                     24                             21                             30
              Sports (swimming, martial classes,…)                  18                             18                            19

                                                                  13                          9                                  19
 Courses for aptitude (painting, beautiful letters,…)             11                          9                                 14
 Art courses (dancing, playing musical instruments,            6                              5                             7
                                           singing,..)         5                              4                             7

                                                              2                                                             6
                     Others (Vietnamese, literature)          2                                                             5

                                                               6                              4                             8
                                            Don't know              19                            15                              26



                                                              N=400                          N=200                        N=200


                                                                                                                        This year                   Last year

                           Q: Which were extra-curriculum courses and activities children attended last year?
                           Q: Which is extra-curriculum course, activity children are going to attend this year?       Viettrack Market Research - April 2010
Travel destinations on summer days
  In general, “Nha Trang” (33% agreed) and “Vũng Tàu” (30% agreed) are still the most popular
  destinations this year In the northern especially Hanoi because the demand for cutting down expenses is
                    year.       northern,           Hanoi,
  still their priority, therefore “don’t go” (with 38% agreed) stands at high rate though it seems to be lower
  than last year 32%
                                         TOTAL                                  HCMC                       HANOI

                                                                                                                              %
                        Nha Trang                   33                                     44                   17
                                             14                                  17                        8

                                                   30                                      49          3
                         Vung Tau
                                                   34                                           55     3

                                             15                                   21                       6
                            Da lat
                                             13                                  21                    1



                          Ha Long        9                              1                                        21
                                        6                                                                      14


                                         7                                  6                                   18
 Others (Da Nang, Hoi An, HCMC,..)       8                                  5                                    22


                                              17                         3                                             38
                          Don’t go                      37                            24                                     56



                                      N=400                             N 200
                                                                        N=200                              N 200
                                                                                                           N=200


                                                                                                                      This year        Last year
                                     Q: Where were destinations children travelled last year?
                                     Q: Where is destination children are going to travel this year?           Viettrack Market Research - April 2010
Average expenditure on summer holidays as compared
with ordinary days
72% is the agreed percentage for the increase of expenditure in                                      TOTAL             HCMC                  HANOI      % increase

summer days, just 2% of mothers think it would be decreased. In                      Means (%)        16.17            16.28                  15.97

detail, the increase rate is popular from 10-20% (with 56%                        Below 10%           25               22                     30

agreed). Meanwhile, increasing more than 40% is received coldly
with just only 2% agreements                                                   From 10 - 20%               56               58                     54


              TOTAL                TP.HCM               HANOI
                                                                               From 21 - 40%         16                18                    13
                                                                     %


 Increase                                                                         Above 40%      2                 2                     3


                                                                                               N=286             N=152                 N=134
                                                           67
                  72                  76

 Decrease
                                                                                                     TOTAL             HCMC                  HANOI      % decrease

                                                            5                        Means (%)            8.33          8                         8.4
                  2
                                       1
 Equal                                                                             Below 5%          17                                      20
                  26                                       28
                                      23

                                                                                From 6 - 10%               50                    100              40

               N=400                N=200               N=200

                                                                               From 11 - 20%         17                                      20




                                                                                  Above 20%          16                                      20

                                                                                                N=12*              N=2*                 N=10*


            Q. What is the average expenditure for children on summer holidays as compared with ordinary days?          Viettrack Market Research - April 2010
Average expenditure in this summer year as compared
with last year                                                                                   TOTAL           HCMC                   HANOI      % increase
 Similarly, 75% agreed with the increase of expenditure this year                Means (%)        17.47           1706                   18.08
 which against with last year. In this case, the popular increasing           Below 10%          22              21                     22

 rate would be from 10-20% (reach 60%), just only 6% of mothers
 agree with “above 40%” is a reasonable rate
             above 40%                                                     From 10 - 20%              60               58                     64


            TOTAL              TP.HCM               HANOI
                                                                           From 21 - 40%     12               14                    9
                                                                  %


 Tăng                                                                         Above 40%      6               7                      5


                                                                                           N=300           N=150                  N=150
              75                  75                   75

 Giảm
                                                                                                 TOTAL           HCMC                   HANOI      % decrease

                                                                                 Means (%)        21.25               10                     25
              2                    1                    3
 Như nhau                                                                      Below 5%          25                                      33
              23                  24                   22

                                                                            From 6 - 10%         25                         100

            N=400               N=200               N=200

                                                                           From 11 - 20%         25                                      34




                                                                              Above 20%          25                                      33

                                                                                            N=8*             N=2*                  N=6*


        Q. What is the average expenditure for children on this summer year as compared with last summer year?Viettrack Market Research - April 2010
KIDS’ BEHAVIOR

Study behavior

Shopping behavior

Eating behavior

Entertainment behavior

Summer entertainment behavior

Preferred promotion programme

Media channels

Idols
Id l

             Viettrack complies ISO 20252:2006, the international quality standard in market research
Preferred promotion programs - Children
   Among the five most preferred promotion programs which children like such as: “cotton animal”,
   “puzzle toys”, “electric bicycle”, “comics” and “cartoon CD/DVD” (reach 45% agreed generally),
   “cotton animal” is the program they like most (have 30% agreements)

                                           TOTAL                                   HCMC                           HANOI
                                                                                                                                             %
                                                         30                                  37                        19
                    Cotton animal                                    61                                 66                         54
                                               15                                  15                                 16
                       Puzzle toys                                                                     59                              61
                                                                    60
                                               15                                  14                                 16
                    Electric bicycle                                                              49                         37
                                                              44
                                               10                              7                                       16
                            Comics                                  56                            50                                    66

                                               10                          6                                          15
                 Cartoon CD/DVD                                                              34                                         69
                                                               48
                                           6                                   7                                  6
                       Skateboard                    27                                  30                            22
                                           6                                   10
                                                                                                              1
                             Watch                                                                51                         39
                                                              46
                                       5                                   3                                      7
  Backpack with cartoon characters                       33                             23                                        47

                                       1                                   1                                  2
                   Sticker pictures                      31                              31                                 31

                   Scratching card                  20                              20                                 19

                                       N=400                              N=200                              N=200


                                                                                                                                  Like most      Like

                     Q: Which are promotion materials, toys and means of promotion which children prefer?
                     Q: Amongst, which is the most favorite promotion programme?                          Viettrack Market Research - April 2010
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
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Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]
Vietnamese%20kids'%20behaviors[1]

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Vietnamese%20kids'%20behaviors[1]

  • 1.
  • 2. Market Research April- 2010 HCMC HA NOI HIGHLIGHTS: VIETNAMESE KIDS’ BEHAVIORS Top 10 TVCs ranking
  • 3. About Viettrack is a monthly market research developed by FTA Research & Consultant, the representative of ESOMAR in Vietnam. Viettrack is done according to ISO 20252:2006, the international quality standard in market research and ESOMAR Code of Conduct. Viettrack aims to: Provide snapshots on Vietnam consumers based on 400 Vietnamese consumers across 2 key cities (HCMC = Hanoi = 200 respondents, SEC = ABC, randomly selected, age = 16 - 50) ( p , , y , g ) Explain market research terms, usage, application, methodologies for Vietnam market Introduce new developments in market research worldwide and Asia Pacific region. Interact with marketers in Vietnam on approach and direction for the most effective and valuable for investment use of market research. Eventually, this would help reduce marketing failures and expand the market research industry in Vietnam 3
  • 5. Daily routine ‐ Wake up & do personal cleanliness ‐ Prepare breakfast for husband & kids 6 – 9 AM ‐ Take kids to school ‐ Go to workplace (for office lady only) ‐ Clean & cleanse home, wash dishes, wash 9 ‐ 12 AM clothes ‐ Go to wet market or supermarket to buy food. ‐ Come back home and prepare lunch ‐ Have lunch 12 ‐ 3 PM ‐ Take a rest/ take a nap ‐ Watch TV or read newspaper/ magazines ‐ Prepare meal for family 3 – 6 PM ‐ Take kids from school ‐ Have dinner with family (husband & kids) 6 – 9 PM ‐ Watch TV ‐ Take a bath ‐ Go around the city, go to the park or supermarket 9 ‐ 12 PM with husband & kids ‐ Go to sleep
  • 6. Weekdays & weekend WEEKDAY WEEKEND ‐ Do housework: clean & cleanse - Do housework as usual home, wash dishes, wash clothes, go to the market & prepare meals etc meals, etc. - Cook special meals for family with new dishes to give family new - Go to work (for working woman) tastes - Take care of children: take kids to - Go out for a rest: go to the parks school, school feed & take a bath teach bath, with kids go to visit relatives go kids, relatives, lessons & homework, etc. out with friends, go for a walk with husband & kids. - Entertain & relax by watching TV, listening to music, read newspapers - Go out for dinner & magazines magazines. - Picnic/ have a short trip far from Housewives often spend all the city day for their housework while working women spend time for They often spend more time housework in early morning & for their children at weekend to after working hours. make them relax & feel free after a week with work & study hard TAKING CARE OF FAMILY IS A RESPONSIBILTY & FAVORITE HOUSEWORK OF WOMAN
  • 7. Media behaviors & touch points THEY ARE MOSTLY FAMILY‐ORIENTED. BESIDES WORKING, THEY SPEND MOST TIME IN HOUSEWORK LIKE COOKING, WASHING, CLEANING, & TAKING CARE OF THEIR CHILDREN. HOWEVER, ALL WANT TO ENJOY THEIR PRIVATE TIME BESIDES THE TIME SPENDING ON TAKING CARE OF FAMILY BY READING MAGAZINES OR NEWSPAPER, WATCHING TV & EXPLORING INTERNET TO UPDATE NEW THINGS WHICH ARE NECESSARY FOR THEIR LIFE. ALSO ,IT IS THE WAY TO KEEP THEM IN TOUCH WITH THE OUTSIDE SOCIETY. THE WAY THEY CHOOSE TO GET IN TOUCH DEPENDS ON ITS CONVENIENCE, EASE AND POPULARIZATION. NEWSPAPER & MAGAZINES TV • Provide many fresh news, hot news updated day by day • Release boring feeling • Provide many life style tips such as cooking, make-up, • Relax  shopping, price . . necessary for these women to apply them • Update news into their daily work in order to take good care of themselves • Kill time and their family. - Favorite program: Vietnamese film, gameshow (Di • Favorite magazines & newspapers: tim an so, Vuot len chinh minh ) so minh…), - Tiep Thi & Gia Dinh - Favorite channels: HTV7, HTV9, VTV3, VTV2, VTV1, - The Gioi Phu Nu SCTV9, VCTV1… - Tuoi Tre - Cong An - Thanh Nien INTERNET • Update news • Relax • Search & look into necessary information • Keep in touch with outside society • Favorite websites: - tuoitre.vn - vnexpress.net
  • 9. Daily routine ‐ Wake up & do personal cleanliness ‐ Have breakfast at home or at school 6 – 9 AM ‐ Go to school ‐ Have a break time: have breakfast, play with friends, read comic, have snacks (snack, milk tea, soft drink, bánh 9 ‐ 12 AM 9 12 AM tráng trộn…)…. ‐ Come back home ‐ Have lunch ‐ Take a rest/ take a nap ‐ Watch TV or read comic ‐ Play with toy (barbies, superman…), play with 12 ‐ 3 PM neighbors… ‐ Drawing ‐ Surf the internet: chatchit, search information, play 3 – 6 PM game online…. ‐ Have snacks: drink milk, eat spoon yoghurt, cheese, snack…. ‐ Have dinner with parents 6 – 9 PM ‐ Go to extra class: English, drawing, pre‐elementary… ‐ Watch TV, read comic, playing, drawing…. ‐ T k a b th Take bath 9 ‐ 12 PM ‐ Go around the city, go to the park or supermarket with parents or go to grandpa/grandma’s house. ‐ Go to sleep
  • 10. Kids’ activities SCHOOL TIME Go to school Activities at home: Eat & drink, do homework, take a rest Watch TV, listen to music, Surf the internet, chatchit, read play game comic online, play game online… MOST OF KIDS FROM 6‐12 YEARS OLD ARE FULL DAY SCHOOL (BÁN TRÚ) SO THEY ALMOST SPEND THEIR TIME IN SCHOOL  TO STUDY.  THEY DON’T HAVE MUCH TIME TO JOIN OUTSIDE ACTIVITIES. THE TIME FOR ENTERTAINMENT IS NOT MUCH &  OFTEN HAPPENS IN THE EVENING.
  • 11. Kids’ activities HOLIDAY TIME INSIDE OUTSIDE Eat & drink, do homework, take a rest Go to supermarket with parents Play with toy Picnic or hangout far the city with family Watch TV, listen to music, play game Visit grandpa/ grandma’s house Surf the internet, chatchit, read comic Have extracurricular activities like online, play game online, drawing… drawing, martial, swim… course Go to Dam Sen park Suoi Tien park, Tien… Go shopping with sister THE KIDS HAVE MORE FREE TIME AT WEEKEND SO THEY CAN JOIN MANY ACTIVITIES BOTH INSIDE & OUTSIDE. BESIDES, THE PARENTS ALSO WANT THEIR KIDS TO RELAX & FEEL FREE & COMFORTABLE AFTER A HARD STUDYING WEEK SO THEY SPEND MORE TIME TO JOIN WITH THEM LIKE GO TO SUPERMARKET, THE PARK, THE ZOO OR THEY ORGANIZE A SHORT OR LONG TRIP TO SUPERMARKET PARK SOMEWHERE FAR FROM THE CITY. THIS IS THE BEST PERIOD TO SHARE TOGETHER, PLAY TOGETHER & COME CLOSER SO THE PARENTS CAN UNDERSTAND THEIR KIDS DEEPLY & SUPPORT THEM TO PHYSICAL DEVELOPMENT IN THE FUTURE. BUILD & MAINTAIN RELATIONSHIP BETWEEN FAMILY MEMBERS, ESPECIALLY THE KIDS
  • 12. Decision maker map Decision maker map MOMS Food & Clothes & Personal care & beverage accessories HH care Stationery St ti Stationery Kid toys Personal care & HH care Food & Kid toys beverage Clothes & accessories KIDS FROM 6-10 Y.O KIDS FROM OVER 11 Y.O
  • 13. Snacking habit THERE ARE A BIT DIFFERENCES BETWEEN 6‐11 YEARS OLD & OVER 11 YEARS OLD IN SNACKING HABIT  6 – 10 YEARS OLD OVER 11 YEARS OLD • More nutritious • Avoid/release boring feeling • Provide more nutrition • Have fun with friends • C eate f eshness Create freshness • Ha e man fla o s in one Have many flavors • Good for health • Feel fresh At this age, they are small so they cannot Their faculty of thought & reason are higher so decide by themselves so their moms play an they can decide what they want to do or eat eat. important role in choosing kinds of snacking for They have many subjects in school, they feel daily consumption of them. Moms focus on foods tired & boring so they choose foods can make which are good for health support physical health, them release boring feeling & create freshness development. too. Moms are main decision maker in They are main decision maker in choosing for snacking choosing for snacking snacking.
  • 14. Snacking repertoires They often consume…….. for snacking Kids from over 11 years old prefer Bánh tráng trộn Fried fish ball Milk tea Snacks Ice-cream Snacks Fruits Cheese Yoghurt Kids from 6 – 10 years old prefer
  • 15. PROVIDE MORE  NUTRITION Snacking repertoires Snacking repertoires AVOID BORING Have a lot of flavors Have many flavors in one: sour, Provide nutrition salty, sweet & peppery good Good for health taste Create freshness Avoid/release boring feeling Avoid/release b i f li A id/ l boring feeling Cold, both sour & sweet Good taste Have a lot of flavors Provide nutrition Good for digestion & health Create f h C freshness Good taste Have a lot of flavors Create freshness Provide nutrition Good for health Create freshness Have a lot of flavors However, easy to make teeth decayed Have a lot of tastes: sour, sweet Have a lot of flavors Sweet & cold Provide nutrition: vitamin, protein Have a lot of flavors: Good for health strawberry, chocolate, taro Create freshness Create freshness
  • 16. Media behaviors & touch points FOR KIDS BORN IN 21ST CENTURY, MEDIA IS AN INDISPENSABLE PART OF THEIR LIFE, ESPECIALLY INTERNET. IT BRINGS  THEM TO UNREAL AND IMAGINATIVE WORLD IN WHICH KIDS CAN DO EVERYTHING THAT’ THEY WANT TO DO IN REAL  LIFE, ALSO THEY FIND IT INTERESTING AND FUNNY. THAT’S WHY THEIR PARENTS DON’T WANT THEM USE IT A LOT &  CHECK CAREFULLY WHEN THEY ACCESS THE INTERNET CHECK CAREFULLY WHEN THEY ACCESS THE INTERNET NEWSPAPER & MAGAZINES TV • Be suitable at their age • Release boring feeling • Update news & look into information which is suitable for • Relax  them • Kill time • Favorite magazines & newspaper: - Khan quang do - Favorite program: cartoon, music, Korean film, Gia - Hoa hoc tro đình phép thuật… - Rua Vang - Favorite channels: HTV7, HTV9, VTV3, Disney channel, cartoon network, Yan TV… INTERNET • Expand friendship network (chatchit, make friend…) • Update news • Play game online, listen to music online/film online… to relax & enjoy • Favorite websites: - zing.vn - YanTV - Game online - Yahoo!Messenger
  • 17. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 18. Parents’ concerns when look after & bring up their kids Recently, “children health”, “children study” & “Characteristic and personality development” are y, , y p y p three big issues that most of parents are concerning to. TOTAL HCMC HANOI % Children health 99 100 97 Children study Child t d 96 95 99 Characteristic and personality development 86 82 93 Weight and physical growth 83 82 84 Form good habits for their children 70 66 77 (reading books, logical thinking ability,…) Be a good example to their children 67 61 77 Teach their children spend money in the 51 80 62 right way Be less well-equipped than their friends 55 61 46 Nurture their children through nutritious 53 51 56 food N=400 N=200 N=200 Q. What are parents’ concerns about breeding their children? Viettrack Market Research - April 2010
  • 19. Added courses that kids join in school year Maths, English, Literature are three main subjects that most of kids have to improve by joining to added courses TOTAL HCMC HANOI % Maths 60 59 61 English 42 41 44 Literature 24 16 3 37 Sports (swimming, martial classes,…) 14 13 16 Computer courses 14 10 21 Art courses (painting, beautiful letters,…) 11 5 19 Course for aptitude courses (dancing, 7 7 7 playing musical instruments, singing,..) Physics 5 4 6 Chemistry 2 1 3 No added courses 18 21 14 N=400 N=200 N=200 Q. What are added courses which children usually take in school year? Viettrack Market Research - April 2010
  • 20. The frequency of studying added courses in a week – Total General, the frequency of studying added courses is around 2 times per week A B C D E F G H I Means 2.1 1.8 1.4 1.9 2.1 1.8 1.7 1.8 1.8 % 1 2 25 5 times/ week 50 50 47 51 56 56 74 73 2-3 times/ week 75 50 50 53 49 43 44 Below 2 times/ week 26 27 N=240 N=20* N=8* N=96 N=168 N=56 N=28* N=44 N=56 A- Maths B - Physics C - Chemistry D - Literature E – Language courses F – Computer courses G – Course for aptitude courses (dancing, playing musical) H - Art courses (painting, beautiful letters,…) (*) Small Base I - Sports (swimming, martial classes,…) Q: What is the frequency of studying added courses in a week? Viettrack Market Research - April 2010
  • 21. The frequency of studying added courses in a week? – HCM At HCMC, the frequency of studying added courses is around 2.5 times per week A B C D E F G H I Means 2.5 2.5 2.5 2.4 2.4 2.1 1.9 2.1 1.9 % 1 4 5 times/ week 60 63 73 75 83 95 98 100 100 2-3 times/ week 40 37 Below 2 times/ week 27 25 1 13 5 N=118 N=8* N=2* N=32* N=82 N=20* N=14* N=10* N=26* A- Maths B - Physics C - Chemistry D - Literature E – Language courses F – Computer courses G – Course for aptitude courses (dancing, playing musical) H - Art courses (painting, beautiful letters,…) (*) Small Base I - Sports (swimming, martial classes,…) Q: What is the frequency of studying added courses in a week? Viettrack Market Research - April 2010
  • 22. The frequency of studying added courses in a week? – HN The frequency of studying added courses of Hanoians kids is less than Saigonese ones. It is around 1.5 per week. A B C D E F G H I Means 1.6 1 1 1.6 1.6 1.5 1.4 1.7 1.6 % (time/week) 33 29 39 38 41 38 2-3 times/ week 47 100 100 67 71 61 62 59 63 53 Below 2 times/ week N=122 N=12* N=6* N=74 N=88 N=42 N=14* N=38 N=32* A- Maths B - Physics C - Chemistry D - Literature E – Language courses F – Computer courses G – Course for aptitude courses (dancing, playing musical) H - Art courses (painting, beautiful letters,…) (*) Small Base I - Sports (swimming, martial classes,…) Q: What is the frequency of studying added courses in a week? Viettrack Market Research - April 2010
  • 23. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 24. Decision makers Parents are main decision makers in most of issues related to kids' studying and entertainment. Kids Kid are main d i i makers i j k f d b kf t i decision k in junk food, breakfast. TOTAL HCMC HANOI Going out on summer holiday 63 37 63 37 62 37 1 Kids Kids’ toy 37 35 1 27 38 33 1 28 35 37 1 27 Clothes, shoes purchase 56 35 9 57 33 19 54 38 8 Going out at weekends 50 45 5 50 44 6 48 46 15 Junk food 24 27 1 2 46 26 25 2 47 22 30 32 43 Breakfast 32 32 1 1 34 38 27 2 33 25 38 2 35 Sports (swimming, martial classes…) 33 34 4 29 36 33 6 25 23 37 40 Clubs (drama, poetry, storytelling,…) 27 38 14 21 39 34 18 18 100 Aptitude courses (dancing, singing,..) 30 33 6 9 22 39 34 1 9 17 26 39 35 Computer courses 66 24 19 59 30 29 39 15 7 39 Language study 65 26 16 2 62 28 37 59 27 5 9 Added Add d courses (maths, physics… ( th h i 0 70 21 2 5 2 60 32 14 3 9 59 25 2 5 11 Buying learning facilities 37 31 33 26 39 26 3 32 36 41 2 21 N=400 N=200 N=200 Children are main decision makers Other family members suggest, children are main decision makers Other family members are main decision makers Parents suggest, children are main decision makers Parents are main decision makers Q: Who are main decision makers to children’ activities ? Viettrack Market Research - April 2010
  • 25. Places buying learning facilities Bookstore & stationery are two places where parents usually come to buy learning facilities for kids. TOTAL HCMC HANOI 87 93 78 Bookstore 52 63 34 Stationery store 85 84 87 39 23 63 Grocery 32 28 39 6 8 2 Supermarket 36 42 26 4 6 1 Market 15 17 12 2 Department (Diamond, Saigon 1 1 Square,...) N=400 N=200 N=200 Buy most often Usually buy % Q: Which places do children have learning facilities bought? Q: Amongst, which is the most often place? Viettrack Market Research - April 2010
  • 26. Places buying clothes, shoes Moms often go to “clothes and shoes store for kids”, “Market” and “supermarket” to buy clothes clothes kids , Market supermarket and shoes for kids. TOTAL HCMC HANOI 81 70 98 Clothes and shoes sotre for kids 52 36 77 73 75 70 Market 28 33 20 Supermarket 54 71 28 16 25 3 Department (Diamond, Saigon Square,...) 21 31 7 3 5 Grocery 1 N=400 N=200 N=200 Buy most often Usually buy % Q: Which places do children have clothes, shoes bought? Q: Amongst, which is the most often place? Viettrack Market Research - April 2010
  • 27. The purchase frequency in a month Learning facilities The frequency of buying TOTAL TP.HCM HANOI clothes, shoes for kids of Means 0.9 1.00 0.8 % moms is 2 month/ time Above 4 months/ time 62 4 2 10 1 10 14 3 -4 months/ time 10 20 10 2 months/ time 10 Clothes, shoes 45 1,5 months/ time 46 TOTAL TP.HCM HANOI 1 month/ time 48 Means 0.6 0.7 0.5 3 times/ week 19 13 15 Above 4 months/ time 19 3 27 1-2 times/ week 7 10 3 8 4 months/ time 6 16 N=400 N=200 N=200 9 3 months/ time 21 25 2 months/ time 28 27 10 1,5 months/ time Average, the frequency of 7 1 month/ time 31 buying leaning facilities for 31 19 kids of moms is 1 month/ time 3 weeks/ ti k / time 1 2 2 3 N=400 N=200 N=200 % Q. What is the frequency of buying learning facilities for children monthly? Q. What is the frequency of buying clothes, shoes for children monthly? Viettrack Market Research - April 2010
  • 28. Monthly average expenditure for children – Total Monthly average, parents spend money for kids on breakfast, buying clothes, shoes and added y g , p p y , y g , courses more than the rest. A B C D E F G H I K L % Means (VND) 98,160 199,020 132,560 30,340 25,360 27,884 350,740 179,152 185,960 216,840 183,640 2 12 12 14 12 6 4 7 6 Above 300,000 VND 13 17 8 9 9 29 13 26 27 19 200,001 - 300,000 VND 33 36 35 41 32 58 100,001 - 200,000 VND 63 44 30 28 54 50,000 - 100,000 VND 47 55 50 40 44 23 25 16 18 16 Below 50,000 VND 2 6 3 1 4 1 2 8 N=362 N=397 N=363 N=400 N=398 N=78 N=51 N=62 N=181 N=250 N=394 A-Buying learning facilities F-Sports ( (swimming, martial classes…) l l ) B-Added courses (maths, physics, chemistry,) G-Breakfast C-Language study H-Junk food D-Computer courses p I-Going out at weekends E-Aptitude courses (dancing, singing,..) K-Clothes, shoes purchase L-Taking care of kid’s health Q. What is the monthly average expenditure on……. for children? Viettrack Market Research - April 2010
  • 29. Monthly average expenditure for children – HCM Saigonese parents spend much money for kids on breakfast, taking care of kid’s health & buying g p p y , g y g clothes & shoes A B C D E F G H I K L % Means (VND) 122,033 226,833 134,000 20,667 18,333 32,933 407,333 201,800 213,133 233,000 243,133 4 1 10 11 9 12 20 17 20 15 Above 300,000 VND 20 30 8 14 11 17 10 51 200,001 - 300,000 VND 29 20 39 29 58 45 31 35 60 100,001 - 200,000 VND 70 50,000 - 100,000 VND 25 43 44 51 53 24 40 35 25 20 Below 50,000 VND 16 5 8 3 5 4 1 1 2 N=200 N=123 N=89 N=24* N=19* N=40 N=199 N=200 N=191 N=200 N=200 A-Buying learning facilities F-Sports ( (swimming, martial classes…) l l ) B-Added courses (maths, physics, chemistry,) G-Breakfast C-Language study H-Junk food D-Computer courses p I-Going out at weekends E-Aptitude courses (dancing, singing,..) K-Clothes, shoes purchase L-Taking care of kid’s health (*) Small Base Q. What is the monthly average expenditure on……. for children? Viettrack Market Research - April 2010
  • 30. Monthly average expenditure for children – HN While Hanoians parents spend much money for kids on breakfast, buying clothes & shoes and p p y , y g joining in added courses A B C D E F G H I K L % Means (VND) 62,350 157,300 130,400 44,850 35,900 20,310 265,850 145,180 145,200 192,600 94,400 Above 300,000 VND 3 2 12 9 5 2 72 2 7 7 7 9 9 13 8 3 8 8 8 11 9 12 38 21 200,001 - 300,000 VND 14 25 17 10 41 32 18 100,001 - 200,000 62 VND 9 88 85 82 43 49 50 50,000 - 100,000 VND 56 40 44 40 Below 50,000 VND 20 15 17 3 1 4 10 3 N=152 N=196 N=168 N=200 N=200 N=38 N=36 N=42 N=92 N=128 N=192 A-Buying learning facilities F-Sports ( (swimming, martial classes…) l l ) B-Added courses (maths, physics, chemistry,) G-Breakfast C-Language study H-Junk food D-Computer courses p I-Going out at weekends E-Aptitude courses (dancing, singing,..) K-Clothes, shoes purchase L-Taking care of kid’s health (*) Small Base Q. What is the monthly average expenditure on……. for children? Viettrack Market Research - April 2010
  • 31. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 32. Places where having breakfast Kids often have breakfast at home or food store TOTAL HCMC HANOI At home 48 87 52 91 41 81 Food store 44 86 37 83 55 92 School canteen 6 28 7 31 4 25 Buy and bring breakfast to school 3 27 5 31 21 N=400 N=200 N=200 Most often Often % Q: Which places do children have breakfast frequently? Q: Amongst, which is the most often place? Viettrack Market Research - April 2010
  • 33. Children’s favorite junk food Snack, sweet cake, yogurt are three most favorite junk foods of kids. TOTAL HCMC HANOI Snack 90 89 91 Sweet cake S t k 73 76 68 Yogurt 72 63 87 Confection 64 71 52 Ice-cream 58 42 83 Chocolate 53 57 47 Cheese 43 51 32 “Bánh tráng trộn” 32 50 6 “Há cảo” Há cảo 20 31 3 N=400 N=200 N=200 % Q. What are children’s favorite junk food ? Viettrack Market Research - April 2010
  • 34. Places buying junk food (P10) “Groceries near by houses”, “At home (mother bought)” and “School canteen” are common & Groceries houses , At bought) School canteen convenience places for kids to buy junk foods. TOTAL TP.HCM TP HCM HANOI % Groceries near by houses 79 85 70 At home (mother bought) 68 64 73 School canteen 55 71 31 Supermarket 45 51 35 Gorceries near by school 37 39 35 Vendors 36 43 25 Park k 16 19 11 Movie theatre 3 4 1 Internet store 2 3 N=400 N=200 N=200 Q. Where are places children buy junk food? Viettrack Market Research - April 2010
  • 35. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 36. Going out occasions Kids are usually allowed to go out on weekends, summer holiday or holiday/ Tet TOTAL TP.HCM TP HCM HANOI % Weekends 81 78 85 Summer holiday 76 85 64 Holiday/”Tết” 55 71 31 Weekday 31 43 14 N=400 N=200 N=200 Q. Which are occasions do children go out? Viettrack Market Research - April 2010
  • 37. Places going out for weekdays On weekdays, after studying hard at school, kids often choose entertainment activities which are simple and not take much time such as sight-seeing, going to park/ children’s house and supermarket. TOTAL TP.HCM HANOI % Sight - seeing 63 70 29 Park/ children’ house 36 42 7 Supermarket 33 36 21 To go swimming 26 31 0 To visit relatives 19 13 50 Movie theatre/dramatic stage 4 5 0 N=124 N=86 N=28 Q. Places where kids go out for weekdays? Viettrack Market Research - April 2010
  • 38. Places going out for weekends On weekends, kids are usually allowed to go to super market, park, children’s house or visiting children s relatives. TOTAL TP.HCM HANOI % Supermarket 69 74 64 Park/ children’ house 51 62 37 To visit relatives 25 19 34 Sight-seeing 21 23 19 To go swimming 14 25 Movie t eat e/d a a t c stage o e theatre/drama tic 9 14 2 Museum 2 3 Long-distance travelling (Vũng 2 3 Tàu, Phan Thiết, Nha Trang…) N=324 N=156 N=170 Q. Places where kids go out for weekends? Viettrack Market Research - April 2010
  • 39. Places going out for Holidays/ Tet Kids are usually visit relatives on Holidays/ Tet occasions or enjoy long-distance travelling such as long distance Vung Tau, Phan Thiet, Nha Trang, etc. Hanoians kids are slightly different. They often go to park or children’s house on this occation. TOTAL TP.HCM HANOI % To visit relatives 66 66 68 Long-distance travelling (Vung 45 57 3 Tau, Phan Thiet, Nha Trang…) Park/ children’ house 29 14 77 Supermarket 22 22 23 Movie theatre/drama tic stage 18 22 7 To go downtown (eating ice- 15 18 7 cream,…) cream ) Museum 10 10 10 To go swimming 2 3 0 N=220 N=142 N=62 Q. Places where kids go out for Holidays/ Tet? Viettrack Market Research - April 2010
  • 40. Places going out for summer holidays Kids often have a long break time on summer holidays. Hence, they are usually allowed to have long-distance travelling or visiting relatives. TOTAL TP.HCM HANOI % Long-distance travelling (Vũng 83 87 77 Tàu, Tàu Phan Thiết, Nha Trang ) Thiết Trang…) To visit relatives 28 42 2 Park/ children’ house 15 21 3 Museum 15 17 9 Supermarket 11 14 3 To go swimming 10 13 3 To go downtown (eating ice- 10 11 8 cream,…) Movie theatre/drama tic stage 9 10 6 N=304 N=170 N=128 Q. Places where kids go out for summer holidays? Viettrack Market Research - April 2010
  • 41. The frequency of going out Generally, kids usually go to super market, go sight seeing and go to park/ children house with the frequency of 4 times/ month. A B C D E F G H Means (times/ month) 3.83 3 83 4.4 44 1.33 1 33 0.45 0 45 0.3 03 2.61 2 61 3.89 3 89 3.47 3 47 % 1 32 1 5 5 11 Above 7 months/ time 15 10 11 32 6 32 33 5 - 7 months/ time 33 10 12 12 6 7 6 11 2 - 4 months/ time 24 31 30 31 1 time/ month 25 57 36 24 2-3 times/ month 10 17 20 24 37 24 4 times/ month 21 9 27 19 11 2-7 times/ week 12 7 2 1 19 5 13 9 N=540 N=420 N=276 N=176 N=520 N=552 N=436 N=208 A- Supermarket B - Park/ children’ house C - Movie theatre/dramatic stage D - Museum E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…) Long-distance travelling (V ng Ta Thiet Trang ) F - To visit relatives G - Sight seeing H – Go swimming Q. What is the frequency of going out? Viettrack Market Research - April 2010
  • 42. The frequency of going out – HCM Saigonese kids often go to park/ children house with the frequency of 6 times/ month. Next is going to super market and go sight seeing with the frequency of 4 times/ month. A B C D E F G H Means (times/ month) 4.41 4 41 6.01 6 01 1.17 1 17 0.4 04 0.29 0 29 1.57 1 57 4.18 4 18 3.41 3 41 % 11 6 7 12 Above 7 months/ time 8 26 7 2 31 24 8 36 6 5 - 7 months/ time 43 14 8 3 14 2 - 4 months/ time 26 27 25 10 28 1 time/ month 62 31 21 22 22 2-3 times/ month 27 10 28 39 27 4 times/ month 12 27 10 21 17 13 13 2-7 times/ week 6 3 11 2 8 N=292 N=252 N=126 N=96 N=294 N=280 N=248 N=140 A- Supermarket B - Park/ children’ house C - Movie theatre/dramatic stage D - Museum E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…) Long-distance travelling (V ng Ta Thiet Trang ) F - To visit relatives G - Sight seeing H – Go swimming Q. What is the frequency of going out? Viettrack Market Research - April 2010
  • 43. The frequency of going out – HN Hanoians kids usually go to museums & go swimming with the frequency of 4 times/ month. A B C D E F G H Means (times/ month) 2.85 2 85 1.74 1 74 2.36 2 36 0.84 0 84 0.32 0 32 4.44 4 44 3.2 32 4.08 4 08 % 2 2 10 6 Above 7 months/ time 11 20 4 25 25 34 40 5 - 7 months/ time 44 3 2 - 4 months/ time 25 48 29 72 1 time/ month 42 25 80 40 2-3 times/ month 32 17 23 4 times/ month 13 7 17 19 10 12 20 3 10 2 44 11 8 2-7 times/ week N=222 N=104 N=188 N=70 N=160 N=308 N=116 N=16* A- Supermarket B - Park/ children’ house C - Movie theatre/dramatic stage D - Museum E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…) Long-distance travelling (V ng Ta Thiet Trang ) F - To visit relatives G - Sight seeing (*) Small base H – Go swimming Q. What is the frequency of going out? Viettrack Market Research - April 2010
  • 44. Whom children go out with – Total Children often go out with their family members (having parents) for most of activities. Kids often go out with their friends when going to museums, sight-seeing and go swimming. A B C D E F G H % 2 4 2 1 3 1 3 Other family members 43 53 Family members 63 (having parents) 78 82 92 96 94 18 With neighbor friends 21 16 39 10 With schoolmates 4 25 10 18 4 2 10 3 3 N=166 N=149 N=58 N=44 N=177 N=154 N=82 N=57 A- Supermarket B - Park/ children’ house C - Movie theatre/dramatic stage D - Museum E - Long distance tra elling (Vung Tau, Phan Thiet, Nha Trang…) Long-distance travelling (V ng Ta Thiet Trang ) F - To visit relatives G - Sight seeing % H – Go swimming Q: With whom do children go out on each occasion? Viettrack Market Research - April 2010
  • 45. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 46. The length of children summer holidays For elementary students, summer period is approximate 2 months which starts at the beginning of June and ends at the middle of August annually. annually TOTAL HCMC HANOI % Means (months) 2.2 2.2 2.1 1 10 8 14 ½ month 8 12 17 1 month 31 32 1,5 month 31 2 month 31 24 14 2,5 month 22 21 24 3 month N=400 N=200 N=200 Q. How long does a summer holiday take? Viettrack Market Research - April 2010
  • 47. Extra-curriculum courses and activities on summer days Last year, “added courses (maths, physics, chemistry,…)” was a popular choice of almost parents but this year “language courses” particularly English as their priority based on the thought do not want their language courses children are inferior to others. Furthermore, English now becomes one of required subjects in primary schools instead of secondary schools as before. TOTAL HCMC HANOI % 66 73 55 Language courses 44 47 39 56 53 60 Added courses (maths, physics, chemistry,…) 53 54 51 28 27 29 Computer courses 16 13 21 24 21 30 Sports (swimming, martial classes,…) 18 18 19 13 9 19 Courses for aptitude (painting, beautiful letters,…) 11 9 14 Art courses (dancing, playing musical instruments, 6 5 7 singing,..) 5 4 7 2 6 Others (Vietnamese, literature) 2 5 6 4 8 Don't know 19 15 26 N=400 N=200 N=200 This year Last year Q: Which were extra-curriculum courses and activities children attended last year? Q: Which is extra-curriculum course, activity children are going to attend this year? Viettrack Market Research - April 2010
  • 48. Travel destinations on summer days In general, “Nha Trang” (33% agreed) and “Vũng Tàu” (30% agreed) are still the most popular destinations this year In the northern especially Hanoi because the demand for cutting down expenses is year. northern, Hanoi, still their priority, therefore “don’t go” (with 38% agreed) stands at high rate though it seems to be lower than last year 32% TOTAL HCMC HANOI % Nha Trang 33 44 17 14 17 8 30 49 3 Vung Tau 34 55 3 15 21 6 Da lat 13 21 1 Ha Long 9 1 21 6 14 7 6 18 Others (Da Nang, Hoi An, HCMC,..) 8 5 22 17 3 38 Don’t go 37 24 56 N=400 N 200 N=200 N 200 N=200 This year Last year Q: Where were destinations children travelled last year? Q: Where is destination children are going to travel this year? Viettrack Market Research - April 2010
  • 49. Average expenditure on summer holidays as compared with ordinary days 72% is the agreed percentage for the increase of expenditure in TOTAL HCMC HANOI % increase summer days, just 2% of mothers think it would be decreased. In Means (%) 16.17 16.28 15.97 detail, the increase rate is popular from 10-20% (with 56% Below 10% 25 22 30 agreed). Meanwhile, increasing more than 40% is received coldly with just only 2% agreements From 10 - 20% 56 58 54 TOTAL TP.HCM HANOI From 21 - 40% 16 18 13 % Increase Above 40% 2 2 3 N=286 N=152 N=134 67 72 76 Decrease TOTAL HCMC HANOI % decrease 5 Means (%) 8.33 8 8.4 2 1 Equal Below 5% 17 20 26 28 23 From 6 - 10% 50 100 40 N=400 N=200 N=200 From 11 - 20% 17 20 Above 20% 16 20 N=12* N=2* N=10* Q. What is the average expenditure for children on summer holidays as compared with ordinary days? Viettrack Market Research - April 2010
  • 50. Average expenditure in this summer year as compared with last year TOTAL HCMC HANOI % increase Similarly, 75% agreed with the increase of expenditure this year Means (%) 17.47 1706 18.08 which against with last year. In this case, the popular increasing Below 10% 22 21 22 rate would be from 10-20% (reach 60%), just only 6% of mothers agree with “above 40%” is a reasonable rate above 40% From 10 - 20% 60 58 64 TOTAL TP.HCM HANOI From 21 - 40% 12 14 9 % Tăng Above 40% 6 7 5 N=300 N=150 N=150 75 75 75 Giảm TOTAL HCMC HANOI % decrease Means (%) 21.25 10 25 2 1 3 Như nhau Below 5% 25 33 23 24 22 From 6 - 10% 25 100 N=400 N=200 N=200 From 11 - 20% 25 34 Above 20% 25 33 N=8* N=2* N=6* Q. What is the average expenditure for children on this summer year as compared with last summer year?Viettrack Market Research - April 2010
  • 51. KIDS’ BEHAVIOR Study behavior Shopping behavior Eating behavior Entertainment behavior Summer entertainment behavior Preferred promotion programme Media channels Idols Id l Viettrack complies ISO 20252:2006, the international quality standard in market research
  • 52. Preferred promotion programs - Children Among the five most preferred promotion programs which children like such as: “cotton animal”, “puzzle toys”, “electric bicycle”, “comics” and “cartoon CD/DVD” (reach 45% agreed generally), “cotton animal” is the program they like most (have 30% agreements) TOTAL HCMC HANOI % 30 37 19 Cotton animal 61 66 54 15 15 16 Puzzle toys 59 61 60 15 14 16 Electric bicycle 49 37 44 10 7 16 Comics 56 50 66 10 6 15 Cartoon CD/DVD 34 69 48 6 7 6 Skateboard 27 30 22 6 10 1 Watch 51 39 46 5 3 7 Backpack with cartoon characters 33 23 47 1 1 2 Sticker pictures 31 31 31 Scratching card 20 20 19 N=400 N=200 N=200 Like most Like Q: Which are promotion materials, toys and means of promotion which children prefer? Q: Amongst, which is the most favorite promotion programme? Viettrack Market Research - April 2010