Global Leader in
Audit, Risk, Fraud and Security Training
Organised By In Partnership With
Auditing Fraud and Revenue
Assurance in Telecom Companies
Understanding the nature and scope of revenue
risk management in telecom companies, as well as
the strategies, business processes and tools
required to reduce revenue loss Course Director
Mark Johnson
20 years experience in telecom
Accra, Ghana fraud and revenue assurance
3 day course 16 - 18 November 2010 Quotes from previous telco
companies that have attended
MIS courses:
“Excellent course content, handouts,
reference material and additional
info given to take away”
BT
“Very precise and informative”
Mobitel EAD
Earn 22 CPE credits
• Understand how revenue loss occurs within telecom operators, in terms of internal
and external frauds and revenue leakage in systems and processes
• Recognise the key symptoms of revenue leakage, as well as the manifestation of
technical and non-technical risks
• Discover key strategies that every operator can adopt to eliminate leakage and
improve profitability
• Gain expertise in assessing revenue risk exposure and in working with operational
teams to devise improved business processes or other solutions
• Assure completeness, accuracy, timeliness and security along the entire length of
the revenue management chain
MIS Training has been accredited by the
The highest and most recognisable standard for educational training
UK Border Agency Approved
Enquire or register today
Web: www.findajobinafrica.com/findajobinafrica Email: training@thehordinc.com

Auditing Fraud and Revenue Accra, Ghana
Assurance in Telecom Companies
Understanding the nature and scope of revenue risk
management in telecom companies, as well as the strategies, 3 day course
business processes and tools required to reduce revenue loss 16 - 18 November2010
Course Director
Mark Johnson
Mark Johnson is an individual member of
the UK Fraud Advisory Panel (FAP) and
has 30 years experience in risk
management and security, with the past
20 years being spent primarily in the
telecom fraud and revenue assurance
arena. Mark was formerly the Head of
Network Fraud Control for Cable &
Wireless plc supporting Group fraud
management operations in Eastern
Europe, Africa and Latin America through
Course focus and features the central design and development of
In this intensive and interactive three day seminar you will be introduced to the full range of risks C&W fraud detection software
facing modern telecom operators of all types in terms of fraud and revenue leakage. Using practical applications.
examples you will gain a full understanding how mobile convergence and a host of new services In 1997, Mark set up his own consulting
are increasing business complexity and contributing to rising levels of revenue risk. Through case business. It has just concluded a two year
studies you will gain a practical understanding of the role audit can play in identifying key assignment at a major mobile operator
vulnerabilities and gaps in business processes, and specifying the most appropriate control where it was responsible for managing
frameworks to reduce exposure. the delivery of a very large fraud and
Throughout the seminar you will gain unparalleled insights into the actual fraud and revenue revenue assurance application and call
controls operated by Telecom Companies and will be given practical examples of how losses occur record database, covering over 30 million
and how they are corrected that can be assimilated into your working environment. subscriber accounts.
Key topic areas
• Understand the operational fraud and revenue assurance issues facing Telecom Companies in the
changing world of communications
• Recognise the risks associated with Telecom Companies and the methodologies for identifying
and controlling those risks
• Gain an understanding of how to deploy the most appropriate audit techniques to optimise
coverage of fraud and RA leakage
• Discover those controls that contribute to the financial statement assertions and how to ensure
an adequate internal control framework over financial reporting
• Gain an understanding of how to review the fraud and revenue assurance functions in a Telecom
Company and make practical and value add recommendations for improvement
• Ensure income integrity, security and revenue leakage prevention
© MIS Training 2010
Enquire or register today
Web: www.findajobinafrica.com/findajobinafrica Email: training@thehordinc.com

Who Should Attend Prerequisite None
Auditors, Risk Managers, Revenue Assurance and Fraud Managers & Security personnel Learning Level Intermediate
within telecom sector
Fee GBP £1,795
CPEs 22
Day One Day Two Day Three
Telecom Fraud Control Telecom Revenue Assurance Practical Risk Assessments
Fraud Categories Common Leakage Scenarios Practical Risk Assessment Techniques
• Fraud evolution • Pre-paid services • Simple risk assessment approaches
• Key drivers • Post-paid services • Practical risk assessment workshop
• Classifying telecom fraud • Fixed Line services
Risk Mitigation
• Fraud management tools • Data & VAS services
• Basic risk planning
Mobile Frauds Revenue Assurance Strategies • Practical risk planning workshop
• Typical scenarios • Approaches to RA
Communicating to Senior Management
– Detection tools • Determining ROI
• Developing awareness
– Investigation techniques • Business case development
• Marketing internally
– Fraud prevention • Teams structure & skills
• Presentation techniques
• KPIs and Metrics
Fixed Line Frauds • Practical presentation skills session
• Typical scenarios RA Tool Selection and Implementation
– Detection tools • Scoping, Phasing & Planning
– Investigation techniques • Defining key features
– Fraud prevention • RFP creation
• Vendor selection
Bypass
• Fundamentals of project management
• SIM Boxing
• Reporting & Dashboards
• IRSF
• Impact and response
Online Issues
• Social networking
• Virtual money
• Hacking, viruses and Trojans
• Phishing and identity theft
Enquire or register today
Web: www.findajobinafrica.com/findajobinafrica Email: training@thehordinc.com

Global Leader in
Audit, Risk, Fraud and Security Training
Organised By In Partnership With
Auditing Fraud and
Revenue Assurance in
Telecom Companies
Understanding the nature and scope of revenue
risk management in telecom companies, as well
Registration as the strategies, business processes and tools
Auditing Fraud and Revenue Assurance in required to reduce revenue loss
Telecom Companies
16th - 18th November 2010, Accra, Ghana
GBP £1,795 (MT041114) Quote: Hord Inc
Accra, Ghana
Please register me 16 - 18 November 2010
Customer Information Can’t make this date?
Title First name Contact us to find out when we are next running the event
Surname
Why attend?
Title/Position
• MIS Training Institute is the global leader in audit and
Organisation infosecurity training, with over 30 years experience and having
trained over 200,000 delegates
EU VAT Number (A copy of your tax certificate is also required) • MIS Training has been accredited by the British Accreditation
Council (BAC). The BAC is recognised the world over and
represents the clearest mark of educational quality. BAC is
Company VAT Number (If applicable) recognised by the UK Border Agency
• Gain CPE points towards your professional certification
E-Mail Address (Required)
Address
Ways to register
Country Postcode
Contact Felix on
Telephone
Email training@thehordinc.com
Fax
I have read and agree to the terms & conditions
Phone +233(0)545051890
Mobile +233(0)545052688
Web www.findajobinafrica.com/findajobinafrica
And Quote: Hord Inc
The information you provide will be safeguarded by the Cancellation Policy
Euromoney Institutional Investor PLC group whose [Please ensure you have read this carefully before submitting your registration] MIS Training operates a 20 working day cancellation policy.
Any cancellations received after 20 days or any delegate that does not attend will be subject to full payment. You may transfer to another
subsidiaries may use it to keep you informed of relevant course/conference for a transfer fee of 25% of the initial booking fee plus the difference between the value of the course/conference you
products and services. We occasionally allow reputable are transferred to. This will be invoiced or refunded. Please note that the replacement course/conference must take place within 6 months
companies outside the Euromoney Institutional Investor of the initial application. Alternatively you may send another colleague to the initial booked course/conference without incurring any
PLC group to contact you with details of products that additional fees. A full refund less an administration fee of £100 will be given for cancellation requests received up to 20 working days before
may be of interest to you. As an international group we the event. Cancellations must be made in writing and reach the MIS office before the 20 working days deadline.
may transfer your data on a global basis for the purposes Accommodation
indicated above. If you object to contact by telephone All training venues will be confirmed 3-4 weeks prior to the course start date.
For further information please email mistieurope.com or call +44 (0)20 7779 8456.
fax or email please tick the relevant box. If you
do not want us to share your information with other
reputable companies please tick this box
Enquire or register today
Web: www.findajobinafrica.com/findajobinafrica Email: training@thehordinc.com