Presentation from SAPPHIRE NOW 2012 in which Varian Medical Systems discusses their experience with SAP Screen Personas, a new way to personalize SAP GUI screens without programming. They participated in a co-innovation project with SAP Imagineering.
How varian medical_customized_sap_screens_in_hours
1. May 14, 2012
[ Learn how Varian Medical customized
SAP screens in hours, not months
Jason Jester (Varian), Sebastian Steinhauer (SAP)
2. [ Learning Points
Learn how to significantly reduce the time to
personalize SAP screens
Discover how to improve end-user satisfaction
and enhance their productivity
See why this solution is so easy to use and
requires no knowledge of back-end systems
Real Experience. Real Advantage. 2
3. [ Jason Jester
Jason is an IT manager at Varian Medical Systems. He
manages a global SAP team that supports the SD, VC,
PS, and GTS modules. Jason is a SAP Certified
consultant with 13 years of SAP experience in the area of
ABAP Development, Variant Configuration, Sales &
Distribution, Project System, and Global Trade Services,
along with 10+ years of experience in the high tech and
medical device industry.
Real Experience. Real Advantage. 3
4. [ Sebastian Steinhauer
Sebastian manages a development team in SAP’s
Imagineering group. He has been at SAP for 5 years,
focused on development efforts that help SAP customers
solve problems that span disparate solution areas. He has
been in the software industry for 10 years.
Real Experience. Real Advantage. 4
5. [ Varian Medical Systems has a global presence
Over 5,500
employees
Market Cap: $7.51B
Revenue: $2.6B
Real Experience. Real Advantage. 5
6. [ Our goal is to save 100,000 more lives each year
To explore and develop
radiation technology that
protects and saves lives
Our goal is to save 100,000
more lives each year
We equip the world with new
tools for fighting cancer, taking
X-ray images, and protecting
our borders
Real Experience. Real Advantage. 6
7. [ We treat cancer patients with advanced radiation
therapy
World's leading manufacturer of medical devices and software for
treating cancer with radiation therapy
More than 6,000 of Varian's medical linear accelerators for cancer
radiotherapy are in service around the world, treating tens of
thousands of patients per day
Real Experience. Real Advantage. 7
8. [ Long-term and evolving SAP landscape
SAP R/3 first implementation in 1994 at version 2.1
ECC 6.0 Re-Implementation Go-Live: Jan 2009
Expanded Footprint
BI – Business Intelligence
GTS – Global Trade Services
CRM – Customer Relationship Management
HR – Human Resources
MES – Manufacturing Execution System
PLM – REACH/RoHS
PLM – Electronic CAD Integration
Real Experience. Real Advantage. 8
9. [ Business challenges: integrating and automating
processes
Real Experience. Real Advantage. 9
10. [ GUI personalization at Varian Medical Systems
Why was it important for Varian to customize the
GUI?
Reduce complexity and confusion with some SAP
transactions
Set default values and then hide the fields for fields with static
values
Hide fields which are never used
Organize fields in a manner which better supports some of our
business processes
Increase end-user efficiency by making information more
accessible
Quick “Filters” with some standard transactions
Quick Excel exports
Ability to create a “cockpit” or “quick launch” buttons to allow users
to more easily follow standard business processes
Real Experience. Real Advantage. 10
11. [ Planned use cases for Personas
1. Map business processes to transactions to create
business process “cockpits”
2. Map users/roles to specific “flavors” to help streamline
their work
3. Simplify SAP screen design
4. Increase productivity with filters and other user tools
Real Experience. Real Advantage. 11
12. [ Customization process at Varian Medical Systems
Software Systems Drag &
Development Analyst Drop
Skills Skills Simplicity
Level of Customization
Edit
Transactions,
Workflows
Build Forms,
Merge
Transactions “Personas”
Modify UI
Months Weeks Days Hours
Time to Deploy
Real Experience. Real Advantage. 12
13. [ Personas co-development timeline
May SAPPHIRE NOW proof-of-concept
2011
Aug 2011 Imagineering fellowship start
Oct 2011 First demo – development snapshot
Dec 2011 Initial deployment
Jan 2012 Scripting, filtering, conditional
formatting
Mar 2012 NWBC integration
Real Experience. Real Advantage. 13
14. [ Personas value spans IT and the business
helps IT Managers
reduce the time to modify SAP screens,
increase business user efficiency,
improve business user satisfaction, and
centralize administration of screen changes
helps Business Users
create a modern, aesthetically pleasing UI to
access the right information for their job,
personalize screens to fit their working style, and
reduce the cost of personalizing the user
experience
Real Experience. Real Advantage. 14
16. [ Architecture
Server “Cloud”
Client
(ON PREMISE) (ON DEMAND)
Browser “RIVER”
http
SAP Web GUI
(dynpro)
ITS
SAP
http SAP Personas
Netweaver SAP Personas
ABAP Personalization
(dynpro)
http Data
(REST)
SAP GUI
(dynpro)
DIAG
Real Experience. Real Advantage. 16
17. [ How to roll it out
Kernel upgrade
Start with a single transaction and a small user group
Groom the transaction and identify key users
Allow key users to create a “flavor”
Provide a direct link for the transaction
Integrate direct link in your communication or NWBC
Unlock it as SAPGUI alternative
Monitor user behavior in the system and focus on most
used transactions first
Groom transaction flavors and allow key users to
personalize
Gradually unlock edit mode
Constantly monitor flavors and user flows
Real Experience. Real Advantage. 17
18. [ Analytics and administration
Real Experience. Real Advantage. 18
19. [ Use cases – data entry
Real Experience. Real Advantage. 19
20. [ Use cases – data lookup
Real Experience. Real Advantage. 20
21. [ Use cases – “lean ERP”
Real Experience. Real Advantage. 21
22. [ Benefits to IT
Reduced time-to-deploy
• Lower cost from less complexity and no
need for programming
Improved business user satisfaction
• Personalized screens to maximize
productivity with minimal visual clutter
Centralized administration
• Profiles for users and groups
• Control over all changes with ability to
roll-back
22
Real Experience. Real Advantage.
23. [ Benefits to business users
Personalized screens
• No technical skills required
• Less IT involvement means faster screen
modification
Improved productivity
• Focus on only the information you need
with minimal visual clutter
• Do your job better, faster, with fewer
$ errors
Lower cost of personalization
• No need for expensive development
resources
Real Experience. Real Advantage. 23
24. [ Benefits to Varian
Collaboration Influence Product
Varian was able to Features
work with a very Varian was able to
senior team of SAP suggest key features
Product Developers to make the GUI more
“usable” for the end-
user
Many of these
recommendations
made it into the
product
Real Experience. Real Advantage. 24
25. [ Deployment – What went right?
Co-Innovation Process:
1. Short Development Lifecycle for incorporating requested
features
2. Cloud deployment model made it easy to install and did
not require anything else to re-install for v2.0
3. The team was able for focus on key improvement to the
most challenging transactions
4. Project Scope expanded from only GUI display changes
to include End-User productivity enhancements
Real Experience. Real Advantage. 25
26. [ Lessons learned
SAP wants to hear your feedback – and they will listen to
it
Have the right expectations for early-stage co-innovation
There will be bugs, but SAP will fix them quickly
Functionality will be incomplete at first, but rapidly evolve
Involve a variety of roles in the process
Different groups have different needs (IT vs. business
users)
Discussions help prioritize needs vs. wants
Add the context to your feature requests
Knowing why you need it helps the design process
Real Experience. Real Advantage. 26
27. [ Summary
Personas helps both IT and end-users personalize
screens
Role-based approach optimizes individual productivity
Cloud-based deployment model assures current version
Real Experience. Real Advantage. 27
28. [ Where to learn more
SAP Community Network (www.sdn.sap.com)
Sebastian Peter Spielvogel
Steinhauer Product Marketing
Product Owner
Real Experience. Real Advantage. 28
29. [
Thank you for participating.
Please remember to complete and return your
evaluation form following this session.
For ongoing education on this area of focus, visit the
Year-Round Community page at www.asug.com/yrc
]
[ SESSION CODE:
0901
Real Experience. Real Advantage. 29