Plattformar, tjänstemodeller och arkitektur
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Plattformar, tjänstemodeller och arkitektur
- 2. 2 City solutions and delivery strategy 4 Description Cities build supportive ecosystems that support and equip public servants to design effective policy and deliver quality services. That ecosystem enables collaboration with and between citizens, businesses, civil society and others to harness their creativity, knowledge and skills in addressing challenges facing a city. Relevant to which city ambition statement To enable transformation from City as a service provider to City as a platform for public/private co-creation Benefit to city Provides powers and resources to the city organisation responsible to steer the design and coordinate the implementation of the digital government strategy across the city. City as a platform For public/private co-creation REMINDER – THIS PAGE IS FROM CORRESPONDING WORKSHOP DECK; INCLUDE FOR 1-3 PRIORITY SOLUTIONS Blockers and risks Business model Pending uncertainties Parties interacting To simplify and enhance data sharing practices and actions and promote the strategic use of data and emerging technologies across the city in general but in specific in domains characterized in CYNEFIN as simple or complicated. Shaping demand, create flow, reduce waste, optimize resources, organization, procurement and change policy/commissioning, All level Administrations, Business and Citizens Stakeholder agendas not updated with challenges facing the city. Improve work on common identification, negotiation and agreements on city challenges. Mitigate risks by: i/ Develop a city as a platform , CaaP, strategy, complemented by a plan of action and an impact assessment instrument, ii/ Define a clear governance framework for CaaP and iii/ Update the legal and regulatory frameworks Process for identification, negotiation and agreements on city challenges. ? Briefly describe the key elements for each solution
- 4. Referensmodeller, plattformar, ramverk, mönster och tjänster Service Delivery Framework Content Delivery Framework Pattern Application Pattern Application Application Pattern Application Application Service Service Services Applications Patterns Frameworks Platforms Capabilities Flow Information Data Platform: a foundation composed of related technologies that host re-usable capabilities Framework: A supported set of principles and rules governing the use of platform capabilities for a broad range of business opportunities Pattern: A re-usable solution template to a re-occuring business opportunity with a predefined framework, KPIs and constraints Application: Productizable software that satisfies a need by composing data and/or platform capabilities Service: A coherent package of application and customer experience to meet a specific business need Rule Identity Intelligence Reference models
- 5. Tjänsteleveransmodell 5. Organisation 3. Process /Projekt 4. Resurs 2. Kontakt 7. Styrning 1. Efterfrågan 6. Extern resurs 1. Aktiviteter aktiveras av efterfrågan eller behov Påverka efterfrågan 2. … som når oss som en begäran Skapa flöden 3. … som behöver en process/projekt för att leverera ett svar Strömlinjeforma 4. … som behöver resurser Optimera resurser 5. … som är strukturerade i organisation/samverkan Effektivisera struktur 6. … som behöver upphandlas Optimera upphandling 7. … som behöver styras och fördelas Förändra styrning
- 7. 5. Organisation 3. Leverans 4. Resurs 2. Kontakt 1. Efterfrågan 6. Extern resurs AnSnR PnSnR SnAnR SnCnR 1. Sense ? 2. Probe ? 3. Act ? 4. Categorize ? 5. Analyze ? 6. Respond ? 7. Styrning 1. Aktiviteter aktiveras av efterfrågan eller behov Påverka efterfrågan 2. … som når oss som en begäran Skapa flöden 3. … som behöver en process/projekt för att leverera ett svar 4. … som behöver resurser Optimera resurser 5. … som är strukturerade i organisation/samverkan Effektivisera struktur 6. … som behöver upphandlas Optimera upphandling 7. … som behöver styras och fördelas Förändra styrning Strömlinjeforma
- 18. Vår system-portfölj, nyläge? JS/Python /C#/… RuleML Regler Frends Data Bizagi Process Abou/ Teams/ Power BI Intelligens Gremlin/ MS SQL/ XML Information AD/ BankID Identitet
- 19. Vår Specifications InformationsBase (TOGAF:SIB), exempel Område Specifikation Livscykel Process BPMN 2.0 XML Bäst efter 2020 Process Inte BPMN 2.0 XML Bäst före 2021 Information OWL2 Bäst efter 2020 Information JSON Bäst nu Data/Formulär Forms.io Bäst efter 2021 Data/Formulär Razor Pages Bäst efter 2021 Regler N-tuplar Bäst nu Identitet/Federation SAML Bäst nu Intelligens/Eget utrymme
- 21. Sex dimensioner • From the digitisation of existing processes to digital by design – Government approaches “digital” with an understanding of the strategic activities involved with successful and long-lasting transformation. They take into account the full potential of digital technologies and data from the outset in order to rethink, re-engineer and simplify government to deliver an efficient, sustainable and citizen-driven public sector, regardless of the channel used by the user. • From an information-centred government to a data-driven public sector – Government recognises data as a strategic asset and foundational enabler for the public sector to work together and uses data to forecast needs, shape delivery, understand performance, and respond to change. • From closed processes and data to open by default – Government is committed to disclosing data in open formats, collaborating across organisational boundaries and involving those outside of government in line with the principles of transparency, integrity, accountability and participation that underpin digital ways of working • From a government-led to a user-driven administration – Government adopts an approach to delivery characterised by an “open by default” culture and ambitions of “digital by design” to provide ways for citizens and businesses to communicate their needs and for government to include, and be led by, them when developing policies and public services. • From government as a service provider to government as a platform for public value co-creation – Governments build supportive ecosystems that support and equip public servants to design effective policy and deliver quality services. That ecosystem enables collaboration with and between citizens, businesses, civil society and others to harness their creativity, knowledge and skills in addressing challenges facing a country. • From reactive to proactive policy making and service delivery – Governments reflecting these five dimensions can anticipate, and rapidly respond to, the needs of their citizens before a request is made. They also proactively release data as open data rather than reacting to a request for access to public sector information. Transformed, proactive, government allows problems to be addressed from end to end rather than the otherwise piecemeal and reactive digitisation of component parts.
- 23. Att göra • Develop a digital government strategy, complemented by a plan of action and an impact assessment instrument. – The strategy should indicate expected outputs, outcomes and impacts, and should be formulated with the involvement of public sector organisations across all levels of government and consulting external stakeholders. • Define a clear governance framework for digital government – providing a high-level political mandate, powers and resources to the public sector organisation responsible to steer the design and co-ordinate the implementation of the digital government strategy across the public sector. • Update the legal and regulatory frameworks – In order to safeguard citizens’ digital rights and incorporate the potential implications of increasing use of emerging technologies and data into existing legal safeguards. • Invest, or continue to invest, in development – Important key digital enablers (e.g. digital identity, shared data services, shared business processes) and provide incentives for their use across the public sector. • Focus on developing digital and data-related skills in the public sector – Creating profiles and career paths based on forecasted needs, and providing programmes for training and retraining of civil servants.
- 24. Att göra • Promote and enforce the adoption of digital standards and guidelines – To offer more coherent, interoperable and resilient digital government infrastructures (e.g. standardised model for ICT project management, standardised model for business cases, service standards, data interoperability). • Establish an integrated service design and delivery policy – to help public servants adopt user design (UX) approaches from beginning to end and develop services with agile methodologies, whilst safeguarding multi-channel accessibility. • Develop an overarching policy to support the development of a data-driven public sector – Considering actions to establish the necessary data governance that would simplify and enhance data sharing practices and actions, and promote the strategic use of data and emerging technologies across the public sector. • Establish an open government data strategy – (Within the overarching data governance framework and policy), engaging external stakeholders, with clear actions to manage each stage of the data value chain and support the reuse of open government data for value creation.
- 25. Promote and enforce the adoption of digital standards and guidelines
- 26. Establish an integrated service design and delivery policy