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SOCIAL SERVICES
2010
Performance Conference
Develop a Performance Measurement & September 20–22
Management System for Social Services Arlington, VA
You will learn to: Use
• Implement Performance Measurement Practices to Empower Change in Social Performance
Services Organizations: Develop and utilize performance measures to evaluate
progress and increase program outcomes Measures
• Strengthen Grants Management and Performance-Based Contracting Techniques:
Create, implement and maintain performance-based contracts and learn proven methods
to Clarify
for winning grants that are designed for social and human services improvements
Your Mission
• Navigate Through Transparency and Accountability Practices To Provide Excellent
Services: Enhance organizational performance by understanding federal, state and & Achieve
local policy updates specific to the social services sector
Organizational
• Utilize Data Collection and Analysis to Sustain Your Organization: Understand how
data collection and other performance benchmarks are integral to standardization practices Goals
In Association with:
www.PerformanceInstitute.org/Social

2. Day 1 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Monday, September 20, 2010
8:30 10:15
Conference Registration and Continental Breakfast Break and Refreshments
9:00 10:30
KEYNOTE ADDRESS: Create a Culture of Performance to Comply and Communicate Performance
Drive Innovation During Economic Uncertainty Initiatives in an Era of Transparency and Accountability
Have you implemented a new program in the past 12 • Increase performance by making program information
months? Have you assessed how well your services are transparent and accessible to stakeholders
received in your community? Do recession fears still create • Comply with government mandates to ensure
chaos in your organization? It is time to take control and assess performance accountability to deliver high priority needs
the impact your work can have in today’s uncertain society.
• Disseminate program information to promote transparency
During these uncertain times, it is more important than ever to the people you are serving
for your organization to value the performance of your
programs, your employees and your resources. Innovation is
about putting ideas into action, helping your organization do 11:30
Incorporate Planning, Evaluation and
so while still making money and serving a large population.
Performance Measurement Practices Into
During this keynote address you will: Your Performance Management Framework
• Determine how to maintain a high level of performance • Establish clear program goals and objectives to serve the
and continue to meet organizational goals during times of high priority needs of your community
hardship through innovation • Learn to avoid common pitfalls organizations make in
• Identify barriers to performance and how to overcome evaluation and performance measurement
them and be successful in today’s uncertain economy • Develop consistent and supportive approaches to
• Develop an organization focused on performance driven evaluation, planning and performance measurement that
work to maintain or increase revenue can be implemented in a timely and cost effective manner
2

3. 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Day 1
Monday, September 20, 2010
12:30
Lunch Break
TOP 5 REASONS
TO ATTEND:
1:15
Identify and Examine Success Factors for Enhanced
Performance Management Objectives UNDERSTAND
how implementation of
• Gain a high return on investment with effective performance
performance measures
management systems that put your work into action will positively affect your
• Discuss internal barriers plaguing the implementation of organization
strategy and performance management systems
• Measure organizational outcomes with performance management ESTABLISH
practices to ensure services are being executed appropriately a performance evaluation
system to manage grants
and contracts
2:15
Break and Refreshments
DEVELOP
2:30 performance measurements
Develop Results Oriented Performance Measures: and evaluations to ensure
The Logic Model Approach continual program growth
• Learn to develop quality performance measures that help and improvement
drive results across your organization that address the
intent of your program offerings ALIGN
• Identify and define intermediate and end outcomes for performance measures with
program results to maximize
your financial management framework
your budget and growth
• Analyze ways to audit and evaluate your measures opportunity
to build a successful management system that helps
capitalize on available monetary resources
ENACT
data management
4:00 practices to streamline
Adjourn agency results
WHO SHOULD ATTEND?
• Federal, State and Local Social • Grants Managers
Services Officials • Grantees
• Federal, State and Local Contract • Certified Case Managers
Administrators and Officers
… and anyone else involved in the
• Program Managers and Directors social services field.
www.PerformanceInstitute.org/Social 3

4. Day 2 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Tuesday, September 21, 2010
8:30 11:30
Conference Registration and Continental Breakfast Develop Performance Measures for
Performance-Based Contracts & Grants
9:00 • Understand emerging accountability requirements in
KEYNOTE ADDRESS: Facing a Funding Meltdown? grants management
Strategize to Implement Federal, State and Local • Set your organization apart by linking performance
Resources to Sustain Social Services measures to your use of grant monies
A year has passed since the implementation of ARRA, • Acquire and utilize strategies to monitor performance and
state and local governments are still struggling to balance report back to stakeholders
their budgets, what does this mean for your agency?
Many social services providers are struggling to keep their
doors open and provide the programs that are so greatly 12:30
Lunch Break
needed. In this keynote address, you will hear about ways
to not only sustain your work but revitalize it and prepare
for the future. 1:15
Create Agency-Wide Initiatives for
• Create partnerships with organizations that can be a
Quality Data Improvement
monetary and personnel resource
• Collaborate with other agencies to create an integrated
• Learn how to take advantage of money that is available
approach to collection and coordination standards
to fund your work right now
• Learn to use HHS national standards while performing
• Develop a plan of action to apply for, win and maintain
your data collection process
money from the government and other donors
• Formulate a data collection strategy that is effective for
your agency
10:15
Break and Refreshments
2:15
Break and Refreshments
10:30
Execute Approaches to Performance-Based
Contracting for Social Services 2:30
Balanced Scorecard 101: The Social Services Approach
• Utilize performance measures to design and manage
programs that meet your needs and comply with federal • Implement the Balanced Scorecard methodology in
and state mandates your department
• Build partnerships to create innovative strategies to • Learn how to focus your agency strategy using the
procure funding and improve efficiency Balanced Scorecard
• Establish new approaches to performance-based • Harness growth opportunities within your agency based
contracting development for human services on the streamlined scorecard process
4:00
Conference Adjourn
4 www.PerformanceInstitute.org/Social

5. 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Post-Conference Workshops
Wednesday, September 22, 2010
POST-CONFERENCE WORKSHOPS are practical, supplementary application sessions which
incorporate and review tools, techniques and methods presented during the event. Participants will obtain
a further understanding of how to use newly acquired tools and cutting-edge strategies. Through group
exercises and scenario-based learning, you’ll walk away with the expertise and resources needed for
immediate and practical application. Enrollment space is limited, so register today to reserve your place.
WORKSHOP A WORKSHOP B
8:30 12:00
Workshop A Registration Lunch Break
Workshop B Registration
9:00
WORKSHOP A: Develop Performance Measures for 1:00
Social Services and Nonprofit Programs: WORKSHOP B: Show Me the Money:
The Logic Model Approach Effective Grants Management and Evaluation
Strategies to Boost Organizational Success
In this session, you will establish and utilize performance
Agencies and organizations are under increasing pressure
measures to develop a tactical plan to improve positive
to measure, evaluate and improve the results of their grants.
youth development services, as well as develop a
Performance management is an important tool for your
framework for measuring and reporting the performance of
grant programs to ensure clearly defined outcomes
youth development programs.
and accountability.
Use “logic modeling” as a tool for establishing clear
In this workshop, explore all aspects of grants management
intermediate and end-outcome goals and measures. Align
and proposal development and create a framework to
your performance indicators so that they are consistent with
measure and report performance. Learn to stay compliant
long-term development goals of youth service programs
with grant guidelines including new procedures that go
and mission. Build your organization’s capacity for strategic
beyond current standards of practice to ensure success.
planning and achieving youth performance outcomes
• Understand emerging issues in grants management
• Link organizational resources to tangible end results
and evaluation
• Implement strategic planning and goal setting from
• Create grant applications that set your organization apart by
the beginning
linking performance measures to the effectiveness of your grant
• Manage your workforce as a key part of the performance
• Acquire and utilize strategies to evaluate your grants and
measurement framework
report back to funders
12:00
Workshop A Adjourns 4:00
Workshop B Adjourns
Lunch Break
www.PerformanceInstitute.org/Social 5

6. 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
In-House Training & Customization
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings
and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a
program that addresses your exact challenges and provides a more personal learning experience, while virtually
eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative,
the advanced learning methods employed by The Performance Institute will create an intimate training atmosphere that
maximizes knowledge transfer to enhance the talent within your organization.
Customization:
We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution. While many training
providers will offer you some variation of their standard training, The Performance Institute’s subject matter experts will
work with you and your team to examine your programs and determine your exact areas of need. The identification of
real life examples will create a learning atmosphere that resonates with participants while at the same time providing
immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios
from your organization, instructors can address specific challenges and align the curriculum of each session to your
objectives. While the majority of on-site trainings are focused on smaller groups, The Performance Institute also has the
ability to accommodate organization-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity
to deliver courses to groups of up to 300 participants per day.
Areas of Expertise:
On-site delivery of single courses, certification programs and entire packages of specialized courses are available in
the following areas:
• Strategic Planning • Performance-Based Contracting
• Performance Measurement • Performance Reporting
• Project Management • Program Evaluation
• Lean Six Sigma • Administrative Management
• Workforce Management • Leadership and Change
• Performance-Based Budgeting
For more information about in-house training and certification options, please contact Jennifer Mueller at 202-739-9619 or
email her at Jennifer.Mueller@performanceinstitute.org.
Sponsorship Opportunities:
As a conference and training provider, The Performance Institute is an expert in bringing together leaders to share and discuss best
practices and innovations. We connect decision-makers with respected solutions providers.
The Institute offers four different pre-designed sponsorship packages:
• Event Co-Sponsor • Session Sponsor
• Luncheon Sponsor • Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Meredith Mason at 202-739-9707 or email her at
Meredith.Mason@PerformanceInstitute.org
6 www.PerformanceInstitute.org/Social

7. 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Venue & Hotel
Venue & Hotel: Quality Assurance:
The 2010 Social Services Performance Conference will be The Performance Institute strives to provide you with the most
hosted at The Performance Institute’s Training Center in Arlington, productive and effective educational experience possible. If
VA, just one block east of the Courthouse stop on the Orange after completing the course you feel there is some way we
Line of the D.C. Metro. A public parking garage is located can improve, please write your comments on the evaluation
inside of the building for $10/day. Continental breakfast and form provided upon your arrival. Should you feel dissatisfied
refreshments will be provided for delegates on each day. with your learning experience and wish to request a credit or
The Performance Institute Conference Center refund, please submit it in writing no later than 10 business
1515 N. Courthouse Rd., Suite 600 days after the end of the training to:
Arlington, VA 22201
877-992-9521 The Performance Institute: Quality Assurance
805 15th Street, NW, 3rd Floor
A limited number of rooms have been reserved at the Washington, DC 20005
Arlington Rosslyn Courtyard by Marriott at the prevailing
rate of $229 until August 23, 2010. This rate is based on the Note: As speakers are confirmed six months before the
Government Per Diem and is subject to change. Please call event, some speaker changes or topic changes may occur
the hotel directly and reference code “Social Services” when in the program. The Performance Institute is not responsible
making reservations to get the discounted rate. The hotel for speaker changes, but will work to ensure a comparable
is conveniently located three blocks from the Rosslyn Metro speaker is located to participate in the program.
station. Please ask the hotel about a complimentary shuttle
that is also available for your convenience. If for any reason The Performance Institute decides to
cancel this conference, The Performance Institute accepts no
Arlington Rosslyn Courtyard by Marriott responsibility for covering airfare, hotel or other costs incurred
1533 Clarendon Blvd. by registrants, including delegates, sponsors and guests.
Arlington, VA 22209
Phone: 703-528-2222 / 1-800-321-2211
www.courtyardarlingtonrosslyn.com Discounts:
• All ‘Early Bird’ Discounts must require payment at time of
Tuition & Group Discounts: registration and before the cut-off date in order to receive
The tuition rate for attending The 2010 Social Services any discount.
Performance Conference is as follows:
• Any discounts offered whether by The Performance Institute
Offerings Early Bird Regular Rate (including team discounts) must also require payment at the
Conference $699* $799 time of registration.
Workshop A $299
• All discount offers cannot be combined with any other offer.
Workshop B $299
* For the Early Bird rate, register before: July 26, 2010. • Discounts cannot be applied retroactively
For more information on group discounts for Payment must be secured prior to the conference. If payment
The 2010 Social Services Performance Conference contact: is not received by the conference start date, a method of
Melvin Hall at 202-739-9630 or email him at payment must be presented at the time of registration in order
Melvin.Hall@PerformanceInstitute.org to guarantee your participation at the event.
www.PerformanceInstitute.org/Social 7

8. 2010 SOCIAL SERVICES PERFORMANCE CONFERENCE
Registration Form
CALL FAX THIS FORM TO VISIT
877-992-9521 866-234-0680 www.PerformanceInstitute.org/Social
Registration Form
Yes! Register me for The 2010 Social Services Performance Conference
Yes! Register me for Workshop A
Yes! Register me for Workshop B
Please call me. I am interested in a special group discount for my team
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CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to
the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the
event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All
cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until
you receive a cancellation confirmation email.
I have read and accepted the Cancellation Policy above.
ACKNOWLEDGED AND AGREED
By: ______________________________________________________________________________________________ Date: _______________________________________
Priority Code: S279-WEB