1. September 10 – 11, 2009 The 2009 Summit on
Washington, DC
White Belt Certification:
September 9, 2009
Earn up to 18
CPE Credits
Improving Business Process
Management to Drive Efficiency,
Growth and Innovation
You Will Learn to:
 Implement a Successful Deployment Strategy for Continuous
Process Improvement and Growth
 Discover Effective Tools for Measuring Six Sigma Processes
 Gain a Competitive Edge with Voice of the Customer Techniques
 Enhance Innovation and Quality to Achieve
Operational Excellence
In Association with:
Learn Lean, Six Sigma and Other Process Improvement Methodologies
www.ASMIweb.com/L6S

2. Pre-Conference Workshop
Wednesday, September 9, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Our one day intensive 8:30
Workshop Registration
White Belt Certification
program is a basic course 9:00
Lean Six Sigma White Belt Certification
allowing corporate
Key Learning Objectives:
executives to understand
 Understand the history and background of Lean Six Sigma
the underlying concepts,
 Evaluate the core concepts of Lean and Six Sigma
methods and tools  Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC
needed for Lean Six – Define, Measure, Analyze, Improve, Control)
 Hear how to develop a project charter
Sigma deployment. These
 Learn how to identify non-value added steps in your processes
individuals will gain a
 Develop the skills needed to manage the culture change
solid understanding  Understand how to use data property to effectively measures, analyze, improve and
of the Lean Six Sigma control performance
 Evaluate Voice of the Customer (VOC) techniques
methodology and how it
 Examine the Cost of Poor Quality (CPQ)
can be applied to various
 Learn key data collection strategies
projects. Attendees will  Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training
learn how to utilize the Charis Grossman
Six Sigma Black Belt
key tools and techniques
Senior Fellow, The Performance Institute
needed for a Lean Six
12:00
Sigma deployment. Lunch Break
Each attendee will be
1:00
required to take a 30 Lean Six Sigma White Belt Certification Continued
minute examination at the 4:00
Workshop Adjourns
conclusion of the course
to make sure they have
a working knowledge of Who Should Attend:
the information provided.
After completion of the  C Suite Executives  Head of Operations
course, they will receive  VP/Director of Process Improvement  Lean Six Sigma Deployment Leaders
their Lean Six Sigma White  VP of Operational Excellence  Lean Six Sigma Champions
Belt Certification.
… and anyone involved in Lean Six Sigma or process improvement
ASMIweb.com/L6S
Page 2

3. Day One
Thursday, September 10, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
8:30
Conference Registration and Continental Breakfast “Very informative.
9:00 Information
Keynote Address
Create a Continuous Process Improvement Culture in a that I can start
Resistant Environment
using now.”
This inspirational keynote address will discuss proven best practice for deploying Lean Six
Sigma against all odds. The presentation will cover proven implementation strategies that Loretta Foley, VP of Business
actually work to generate a reduction in cycle time, while increasing quality and dramatically Processes, United Rentals
improving cost savings. You will emerge from this session with proven strategies for manag-
ing the culture change, overcoming resistance and creating stakeholder buy-in.
 Establish Lean/Six Sigma against hesitation and resistance
 Assess business problems and strategic initiatives to gain momentum
 Align your processes to measure productivity and sustain your deployments
Rob Bryant
VP of Quality
Lean/Six Sigma Program Lead, CSC
10:00
Break & Refreshments
10:15
Move into the Future: Link Lean Six Sigma to Your Organization’s Strategic Plan
 Integrate Lean Six Sigma initiatives into your overarching strategic plan
 Develop strategies and objectives for deployment
 Make your process improvement initiative a critical part of your long-term strategic plan
Don Owen
VP Operational Excellence and Product Development
Mannington Mills
Top 5 Reasons to Attend:
1. Deploy and Maintain Lean Six Sigma Top Line Methodologies in Your Company
2. Eliminate Waste and Process Variance to Achieve Bottom-Line Results
3. Harness Voice of the Customer Techniques to Stand Out Among
Your Competition
4. Implement Lean Tools to Eliminate Waste and Increase Efficiency
5. Adopt Innovative Strategies to Boost Your Continuous Improvement Program
ASMIweb.com/L6S
Page 3

4. Day One, Continued
Thursday, September 10, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
“Good energy, 11:15
Integrate Six Sigma, the Balanced Scorecard and Process Mapping to
great sharing of Optimize Performance
 Learn how to prioritize six sigma charters to create a portfolio of value
examples.”  Understand the key components of a six sigma project charter
Rose Popiolek  Link the BSC, Six Sigma and process mapping to create value.
VP of Quality Improvement,
Remedi Sensor Care Charis Grossman
Six Sigma Black Belt
Senior Fellow, The Performance Institute
12:15
Lunch Break
1:15
Enhance Lean Deployment: Leverage the Power of Lean to Inspire Talent
throughout Your Company
 Engage employees with innovative approaches to everyday processes
 Eliminate waste to accelerate your team’s creative problem solving project capability
 Harness the power of Lean to reduce cost and improve quality in your organization
Rob Bryant
VP of Quality
Lean/Six Sigma Program Lead, CSC
2:15
Break & Refreshments
2:30
Application Session
Integrate Design for Six Sigma (DFSS) to Achieve Operational Excellence
DFSS is used to design or re-design your product or service from the ground up. You can
implement DFSS to suit your business, industry and culture. Obtain high quality levels for
new products and services by following a detailed DFSS methodology. In this session, you
will learn to:
 Determine the needs of your customer and business to drive improved strategic
decision making
 Implement a DFSS framework with Voice of the Customer tools and simulation methods to
increase your business product or service offerings
 Overcome barriers to implementation and engage project leaders to ensure
enhanced results
Don Owen
VP of Operational Excellence and Product Development
Mannington Mills
4:15
Day One Adjourns
ASMIweb.com/L6S
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5. Day Two
Friday, September 11, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
8:30
Continental Breakfast
“All topics were
9:00
clearly defined
Keynote Address
Best Practices for Designing and Sustaining a Lean Six Sigma Deployment
with real world
The proven model for deploying a successful process improvement initiative is to build an examples.”
effective infrastructure, obtain executive commitment and involvement, and have your best
leaders working on projects full-time. This keynote address will discuss the best practices for Kirby Smithl,
managing and driving a Lean Six Sigma deployment, the pitfalls to avoid and how to achieve SVP of IT,
PRWT Services, Inc.
organizational excellence through Lean Six Sigma.
 Maximize Lean Six Sigma Business Strategy and Leaders to Enable a Successful
Deployment Plan
 Gain proficiency with process improvement tools through access to knowledge
and resources
 Build collaboration among those delivering the information and those receiving
the mentoring
Jeff Slater
Productivity Leader, Operation Excellence
Sonoco Products
10:00
Break & Refreshments
10:15
Integrate Six Sigma Methodology into Project Management to Identify Obstacles
and Opportunities
 Combine project management with six sigma practices to enhance results and streamline
business processes
 Integrate Lean Six Sigma and project management to strengthen your organizational strategy
 Apply measurement tools to evaluate how the project met or missed the service objectives
Dr. Frank Anbari
Project Management Professor/PMP®
George Washington University
11:15
Understand the Impact of a Kaizen Event
 Execute a Kaizen event to generate improved results quickly
 Engage team members by advocating the value of Lean methodology through Kaizen
 Learn how Kaizen supports Lean tools such as value stream mapping
12:15
Lunch Break
ASMIweb.com/L6S
Page 5

6. Day Two, Continued
Friday, September 11, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Deploy Lean Six 1:15
Application Session
Sigma Strategy Selecting and Utilizing the Correct Six Sigma Measuring Tools
Lower costs, increased speed and improved quality are the end results of a successful Lean
and Innovative Six Sigma program. However, how do you measure your Lean Six Sigma performance and
success? In this session, you will learn to:
Techniques to  Identify a wide variety of tools you can immediately apply in your organization
Achieve Process  Document, share and manage critical process information correctly
 Utilize Six Sigma management system tools and processes to create an adaptive strategic
Improvement planning process
Goals 2:45
Break & Refreshments
3:00
Application Session
Utilize Voice of the Customer (VOC) Techniques to Gain a Competitive Advantage
Learn what questions to ask and how to ask them to gain a true understanding of the wants
and needs of your customers. Discover how to decipher consumer intelligence and leverage
it to implement new strategies that surpass your competition.
 Uncover methods to define and understand customers priorities and focus
improvement efforts
 Create higher levels of customer satisfaction by educating your business on Lean Six Sigma
VOC principles and tools
 Capture customer feedback to effectively provide the best-in-class quality product
or service
Jeff Slater
Productivity Leader, Operation Excellence
Sonoco Products
4:15
Conference Adjourns
ASMIweb.com/L6S
Page 6

7. In-House Training
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
One of the more popular vehicles for accessing the ASMI’s process improvement educa- Recognize New
tion curriculum has been on-site delivery of training. On-site training allows you to tailor the
course content to directly relate to your team’s needs. More importantly, the Institute’s on-site Opportunities
training and certification courses draw examples from your organization and typically use a
“case study” project that can be used as an actual work product for your team in the future. with Six Sigma
Institute training managers stand ready to help define your needs and craft a customized in-
house training program for you and your team. The following is a list of some of the areas the Methodology
Council specializes in delivering on-site:
 Organizational Needs Assessments
 Lean Tool Training
 Lean Six Sigma Executive Overview
 Lean Six Sigma Champions Certification
 Lean Six Sigma Yellow Belt Certification
 Lean Six Sigma White Belt Certification
 Lean Six Sigma Green Belt Certification
 Lean Six Sigma Black Belt Certification
 Lean Six Sigma Master Black Belt Certification
 Rapid Improvement Event, Facilitation and Execution (Kaizen Events)
 Executive Level Trainings and Certification
For more information about in-house training and certification options, please contact
Jennifer Mueller at 202-739-9619 or Jennifer.Mueller@PerformanceInstitute.org.
Sponsorship Opportunities
As a conference and training provider, The American Strategic Management Institute is an
expert in bringing together leaders to share and discuss best practices and innovations. We
connect decision-makers with respected solution providers.
The Institute offers four different pre-designed sponsorship packages:
 Event Co-Sponsor
 Session Sponsor
 Luncheon Sponsor
 Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Jessica Ward at
202-739-9707 or Jessica.Ward@PerformanceInstitute.org
ASMIweb.com/L6S
Page 7

8. Logistics & Registration
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Venue and Hotel
The 2009 Lean Six Sigma Summit for Service and Transactional
Environments will be held at the Performance Institute’s Training
Registration Form
Center in Arlington, VA, just one block east of the Courthouse stop on
the Orange Line of the DC Metro. A public parking garage is located To Register, call 877-992-9522, Fax this Form to: 866-234-0680 or
inside of the building for $10/day. Continental breakfast, refreshments Visit www.ASMIweb.com/L6S
and lunch will be provided for delegates on each day.
The Performance Institute Conference Center  Yes! Register me for the 2009 Summmit on Lean Six Sigma for Service and
1515 N. Courthouse Rd., Suite 600 Transactional Environments
Arlington, VA 22201   Add the White Belt Certification
703-894-0920  Please call me. I am interested in a special Group Discount for my team
A limited number of rooms have been reserved at the Arlington Delegate Information
Rosslyn Courtyard by Marriott at the prevailing rate of $233.00 until
August 9, 2009. Please call the hotel directly and reference code “Lean
Six Sigma” when making reservations to get the discounted rate. The Name Title
hotel is conveniently located three blocks from the Rosslyn Metro
station. Please ask the hotel about a complimentary shuttle that is also
available for your convenience. Organization Dept.
Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.
Address
Arlington, VA 22209
Phone: 703-528-2222 / 1-800-321-2211
www.courtyardarlingtonrosslyn.com
City
Tuition & Group Discounts
The tuition rate for attending the The 2009 Lean Six Sigma Summit State Zip
for Service and Transactional Environments is as follows:
Conference $1599 Telephone Fax
White Belt Certification $599
Email
For more information on group discounts for The 2009 Lean Six
Sigma Summit for Service and Transactional Environments please
contact Dave Yerks at 858-866-9381 or email him at
Dave.Yerks@PerformanceInstitute.org. Payment Information
 Check  Purchase Order / Training Form  Credit Card
CPE Credits
Delivery Method: Group-live
Credit Card Number
Program Level: Beginner
Prerequisites: None
Advanced Preparation: None
Expiration Date Verification no.
CPE Credits: Up to 18, 6 per day
The American Strategic Management Institute (ASMI) is registered with the National
Association of State Boards of Accountancy (NASBA) as a sponsor of continuing
professional education on the National Registry of CPE Sponsors. State boards of Name on Card Billing Zip
accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding sponsors may be addressed to the National Registry of CPE
Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. Please make checks payable to: The Performance Institute
Priority Code: B282-WEB
Cancellation Policy Quality Assurance is not responsible for speaker changes, but will work to ensure a
For live events: ASMI will provide a full refund less $399 administration ASMI strives to provide you with the most productive and effective comparable speaker is located to participate in the program.
fee for cancellations four weeks before the event. If cancellation occurs educational experience possible. If after completing the course you If for any reason ASMI decides to cancel this conference, ASMI
within two weeks prior to conference start date, no refund will be issued. feel there is some way we can improve, please write your comments accepts no responsibility for covering airfare, hotel or other costs
Registrants who fail to attend and do not cancel prior to the event will be on the evaluation form provided upon your arrival. Should you feel incurred by registrants, including delegates, sponsors and guests.
charged the entire registration fee. dissatisfied with your learning experience and wish to request a credit
or refund, please submit it in writing no later than 10 business days Discounts
All the cancellation requests need to be made online. Your confirmation
after the end of the training to: • All ‘Early Bird’ Discounts must require payment at time of registration
email contains links to modify or cancel registrations. Please note that
and before the cut-off date in order to receive any discount.
the cancellation is not final until you receive a written confirmation. ASMI: Corporate Headquarters
• Any discounts offered whether by ASMI (including team discounts)
805 15th Street NW, 3rd Floor
Payment must be secured prior to the conference. If payment is not must also require payment at the time of registration.
Washington, DC 20005
received by the conference start date, a method of payment must • All discount offers cannot be combined with any other offer.
be presented at the time of registration in order to guarantee your Note: As speakers are confirmed six months before the event, some • Discounts cannot be applied retroactively
participation at the event. speaker changes or topic changes may occur in the program. ASMI