To compete in today’s competitive market it is imperative AIG creates a foundation to meet changing customer and market demands, while controlling costs. To achieve this strategy, a Center of Excellence (COE) is paramount. COEs allow strategic enterprises to operate a centralized BPM program, rather than just a series of isolated BPM projects; empowering carriers to build a customized mix of reusable business processes, expertise and skills that serves as a centralized internal consultancy and expertise to accelerate success.
These slides were used as part of a live presentation. Watch the complete presentation (with full video) at: http://www.pega.com/resources/pw-2014-video-aig-leverages-their-center-of-excellence-as-a-strategic-advantage?utm_source=ss