The Digital Government: Smarter, Better, Faster

1. The Digital Government:
Smarter, Better, Faster
Pim Bilderbeek
Principal Consultant
pim@bilderbeekconsulting.com
www.bilderbeekconsulting.com bilderbeek consulting, 2011

2. Agenda
Four Scenarios for Digital Europe
Europe’s Digital Agenda
Digital Denmark in the World
Cloud Computing
What Drives High Performance?
Focus on the Customer
Digital Society Continuity
www.bilderbeekconsulting.com bilderbeek consulting, 2011

3. Digitalization is Tool for Transformation
Enabler
Open and
Continuity
transparent
Security,
Save to grow confidence,
trust
Pervasive
www.bilderbeekconsulting.com bilderbeek consulting, 2011

4. Four Scenarios for Digital Europe
Government
Embraces Digitalization
Digital Digital
Divide Europe
Exclusive Cloud Neutral Cloud
Citizen Distrust Citizen Trust
Twentieth Disconnected
Century Government
bilderbeek insight Government
Fragmented Digitalization
www.bilderbeekconsulting.com bilderbeek consulting, 2011

5. Europe’s Digital Agenda
• Digital Single Market
• Interoperability and Standards
• Trust and Security
• Very Fast Internet
• Research and Innovation
• Enhancing e-Skills
• ICT for Social Challenges
www.bilderbeekconsulting.com bilderbeek consulting, 2011

6. EU Digital Government Service Status
Income Permits and Registration Returns
Generating licenses • Car • Health
• Taxes • Building • Company • Libraries
• Social • Passport • Birth & • Procurement
contributions • Education marriage • Policing
• VAT • Environment • Moving • Job search
• Customs • Statistical • Benefits
data
Top Problem Average Average
Scorer Child Performer Performer
Source: 8th eGovernment Benchmark Measurement, November 2009, European Commission
www.bilderbeekconsulting.com bilderbeek consulting, 2011

7. Digital Denmark in the World
Benchmark Ranking Size Peer Group
EC eGovernment Benchmark 2009 9/10 31
UN eGovernment Readiness Index 2008 2 189
WEF Global Competiveness Index 2009-2010 5 133
WEF Networked Readiness Index 2008-2009 1 134
EIU Readiness Index Ranking 2009 1 70
www.bilderbeekconsulting.com bilderbeek consulting, 2011

8. Clouding the Issue….
on-demand,
virtual, automated
private infrastructure shared infrastructure
and operations and operations
customer control, supplier control,
ownership, ownership,
responsibility responsibility
private infrastructure private infrastructure
and operations shared operations
scheduled, physical,
bilderbeek insight manual
www.bilderbeekconsulting.com bilderbeek consulting, 2011

9. What Drives High Performance?
Top level political sponsorship
Sustained professional leadership
Broad coverage
Collaboration across public bodies
A customer mindset
Unified access
Due care to data privacy and security
Discrete tangible visible gains
www.bilderbeekconsulting.com bilderbeek consulting, 2011

10. Focus on the Customer
Personalization
Social
Government Participation
Security Anywhere
and trust anytime
any device
Usability
www.bilderbeekconsulting.com bilderbeek consulting, 2011

11. Digital Society Continuity
Complacent Armed
preparedness
Naïve Vulnerable
Source: Eurostat bilderbeek insight
awareness
www.bilderbeekconsulting.com bilderbeek consulting, 2011

12. SMARTER Net
Neutral
High
BETTER Trust
Performance
Customer
focus
FASTER Continuity
www.bilderbeekconsulting.com bilderbeek consulting, 2011