Knowledge Management

Knowledge Management ,[object Object],[object Object],[object Object],[object Object],Multimedia University, Malaysia

Knowledge , KM & KMS - Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge: 1) Tacit : - Subjective, cognitive, technical - Experiential learning - Hard to document - Hard to transfer / teach / learn 2) Explicit: - Objective, rational, - Easily documented - Easily transferred / taught / learned Knowledge , KM & KMS - Definition

Knowledge Management : KM is the process of capturing a company's collective expertise wherever it resides – in databases, Papers or people's heads! – and distributing it to wherever it can help produce the biggest payoff . (Knowledge Management Handbook By Jay Liebowitz , 1999 ) Knowledge , KM & KMS - Definition ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Knowledge , KM & KMS - Definition

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KMS - Approaches

[object Object],[object Object],[object Object],[object Object],KMS - Components

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KM Tools

Business uses of KM initiatives

1 ) Behavioral Challenges - Resistance to share Knowledge! Knowledge Management Challenges

1 ) Behavioral Challenges - Eagerness to access to MORE Information, MORE sources & MORE tools progressively! - Corporate Blogging! Knowledge Management Challenges

2 ) Political Challenges - Management support Knowledge Management Challenges

2 ) Political Challenges - Senior managers need to see the knowledge sharing improvement! Knowledge Management Challenges

How to confront these challenges??? Knowledge Management Challenges 1 ) Depreciative Enquiry - Formal brown bag session! - Discourage people from asking more questions, indirectly!

How to confront these challenges??? Knowledge Management Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge Outsourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identification of Knowledge Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identification of Knowledge Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

For those who are interested in KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Imagination is more important than Knowledge Thank You for Your Patience

Knowledge Management

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Knowledge Management