4. Administrator Certification
No prerequisite required
Concepts Tested:
• Manage users, data, and security
• Maintain and customize Sales Cloud and Service Cloud applications
• Build reports, dashboards, and workflow
About the exam:
• 60 multiple choice/multiple select questions
• Education based – tested on what you learn and remember
• Passing score: 65%
• Registration fee: $200
Recommended Online courses:
• Administration Essentials for New Admins
• Administration Essentials for the Service Cloud
5. Sales Cloud Consultant Certification
Prerequisite: Administrator Certification
Concepts Tested:
• Ability to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable
and scalable, and contribute to long-term customer success
• Design Sales and Marketing solutions to meet business requirements
• Design applications and interfaces that maximize user productivity
• Manage data and design analytics to track key Sales Cloud metrics
About the exam:
• 60 multiple choice questions
• Experience based: test questions are based on 'use cases’
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Implementing Sales and Marketing
• Preparing for the Certified Sales Cloud Consultant Exam
6. Service Cloud Consultant Certification
Prerequisite: Administrator Certification
Concepts Tested:
• Ability to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable
and scalable, and contribute to long-term customer success
• Design contact center solutions that make use of cases, knowledge base, and portals
• Design interaction channels and build interfaces to maximize agent productivity
• Manage data and design analytics that track key industry metrics
About the exam:
• 60 multiple choice questions
• Experience based: test questions are based on 'use cases’
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Preparing for the Certified Service Cloud Consultant Exam
• Implementing Case Management Across Channels
• Implementing Salesforce Knowledge
• Administration Essentials for the Service Cloud
• Setting up and Building Communities
7. Developer Certification
No prerequisite required
Concepts Tested:
• Demonstrate knowledge, skills, and abilities building custom applications and analytics using the declarative capabilities of the
Force.com platform, the programmatic capabilities of Force.com code (Apex) and Force.com pages (Visualforce), and application
development lifecycle management with cloud computing development as a service
• Build custom applications using the point-and-click capabilities of the platform
• Design the data model, user interface, business logic, and security for custom applications
• Design reports, dashboards, and portals
About the exam:
• 60 multiple choice questions
• Passing score: 68%
• Registration fee: $200
Recommended Online courses:
• Building Applications with Force.com Part 1
• Building Applications with Force.com Part 2
• Extend Analytics module within Administration Essentials for Experienced Admins (ADM211)
8. Technical Architect Certification
Prerequisite: Developer Certification
Concepts Tested:
• Designed for technical architects who want to demonstrate their knowledge, skills, and capabilities to assessing customer architecture; designing
secure, high-performance technical solutions on the Force.com platform; communicating technical solutions and design tradeoffs effectively to
business stakeholders; and providing a delivery framework that ensures quality and success
• Design a technical architecture solution that may span multiple platforms and include integration and authentication across systems
• Manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
• Articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture
About the exam:
• Certified Technical Architect program has three components one must successfully complete in this order:
• 1. Self-Evaluation
• Current status as a Salesforce.com Certified Force.com Developer is a prerequisite
• 2. Multiple-choice Exam
• 60 multiple choice questions
• 3. Review Board Presentation
• Presentation and discussion of the architecture solution for a hypothetical scenario and a customer case study
• Registration fee: $6,000 and includes two attempts
• 4 hours allotted to complete the exam
9. Certification Plan: Document Plan & Present to Team
Determine your corporate certification goal based on your practice’s focus
• number and types of certification
Identify individual employees tasked with obtaining certifications
Set deadlines for each individual certification
• Be sure to include prerequisites - Administrator Certification for Sales & Service Cloud Certification
Obtain executive support for certification plan
Present certification plan & resources to your Salesforce Practice Team
Execute on plan
10. Example Certification Plan
Resource August September October Certifications Fee Total:
Employee Name Developer 1 $200
Employee Name Admin Service Cloud 1 $400
Employee Name Admin Sales Cloud Service Cloud 2 $600
Employee Name
Employee Name Developer 1 $200
Employee Name Developer 1 $200
Employee Name Admin Service Cloud 1 $400
Employee Name Admin Service Cloud 1 $400
Program Totals: 1 4 3 8 $2,400
Corporate Certification Goal: 8 net new certified individuals
Target completion date: January 2016
11. 5 Steps to Individual Certification
Step 1: Identify credential to become certified in
Step 2: Determine and complete prerequisites
Step 3: Prepare for exam
• Review study guide on Salesforce certification website
• Sign up for Partner Online Training Catalog via Partner Community
• Complete recommended online training courses
Step 4: Create webassessor login & register for exam
Step 5: Complete exam
* After each release (3 per year) you must pass the release exam to maintain your certification
13. Salesforce Certification Website
Overview of all certification credentials
About the exam
• Outline
• Objectives
• Sample questions
• Recommended training and resources
Study Guides
Exam schedules & registration via webassessor
Verification
Support
17. Salesforce Certification Website: Webassessor
Key fields in your profile
Ensure your certification is
associated to your company
Ensure your certification is
recognized by Salesforce Partner
Program correctly
18. Salesforce Certification Website: Webassessor
Verification Opt-In: Yes
Ensure your certification can be verified directly
from the certification website
Important for potential customers and employers
20. Salesforce Partner Community
Sign up for Partner Online Training Catalog Access
Partner Roadmap webinars
• Access to & insight from our PM’s & Program Staff
Enablement webinars & office hours
Release support & training
22. Click Details & Sign Up
• You will receive 2 emails which include:
• @partnertraining.com username & link to create your password
• Welcome to Partner Online Training Catalog
Partner Online Training Catalog
24. Certification Maintenance
All certified professionals must successfully complete three online, release-specific exams within a 12-month
period
Release exams are published in conjunction with major product releases (Winter, Spring, and Summer)
Notified automatically when release training material and exams become available
Salesforce.com Certified Administrator Release Exam:
• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Sales Cloud Consultant
Salesforce.com Certified Force.com Developer Release Exam:
• Salesforce.com Certified Force.com Developer
• Salesforce.com Certified Force.com Advanced Developer
• Salesforce.com Certified Technical Architect