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  1. 1. Establishing Systematic Quality Developmentfor E-Learning in Higher Education:Challenges, Initial Concepts and Process ReflectionPatricia Arnold, Martin Lu KolbingerMunich University of Applied Sciences, GermanyINTED 2013, Valencia, Spain
  2. 2. Agenda1. Context – E-Learning Support at MUAS2. Challenge of Systematic Quality Development3. Models for Quality Management (KQB, ISO 29990)4. MUAS Quality Model5. Critical Assessment Slide 2 INTED 2013 Patricia Arnold, arnold@hm.edu
  3. 3. ContextMunich University of Applied Sciences (MUAS) • 17.500 students • 1250 faculty / adjunct faculty • 72 bachelor and master programs • 14 different departments • 3 different sites spread over Munich Slide 3 INTED 2013 Patricia Arnold, arnold@hm.edu
  4. 4. E-Learning at MUASE-learning as blended learning to enhance face-to-face tuition / oneonle degree programm BA Social Work (basa-online) • E-learning as pioneers‘ work • Highly different approaches & different acceptance by2005/08 various departments • Need for more support and central services is recognized2009/11 • Elaboration & endorsement of an e-learning strategy • Opening of the E-Learning Center to provide support • Step by step expansion of support services provided2012/13 • Systematic quality development being elaboratedf activities Slide 4 INTED 2013 Patricia Arnold, arnold@hm.edu
  5. 5. The challenge of quality development I Quality is a context-depending concept – can only be defined in a complex negotiation process, including all stakeholders In education: students are co-producers of quality Quality assurance, quality management, quality development ? Many quality management systems established, some transferred to the realm of education ->always need adaptation and customization E-learning support services: contributes to teaching quality but not teaching! Slide 5 INTED 2013 Patricia Arnold, arnold@hm.edu
  6. 6. The challenge of quality development IIComplex social arena an e-learning center operates in: Which interests should be given priority? How much flexibility should a brick & mortar university offer? Which tools should be supported? Which services should be provided centrally , which locally?-> a customized in-house concept, aligned with established quality models-> “keep it simple, small and manageable” due to resource restrictions Slide 6 INTED 2013 Patricia Arnold, arnold@hm.edu
  7. 7. Learner-oriented Quality Certification for FurtherEducation Organizations (LQW) WHY? •focus on learner and learning process (specialized on education) •Adapted version for „service and counseling“ organizations (KQB) •Focus on quality development that fosters organizational learning Slide 7 INTED 2013 Zech 2007 Patricia Arnold, arnold@hm.edu
  8. 8. ISO 29990 („Learning Services for non-formal educationand training – basic requirements for service providers“) WHY? •focus on service provision •Business efficiency perspective •Internationally compatible Slide 8 INTED 2013 Patricia Arnold, arnold@hm.edu
  9. 9. Quality Concept for MUAS ELC •e-learning strategy •Successful support services •Indicators for evaluation •Needs of faculty and students •Scrutinzed against resources•Indicators fordocumentingwork •Landscape of key processes•Standards for the counseling process &selection of communication channels Slide 9 INTED 2013 Patricia Arnold, arnold@hm.edu
  10. 10. Critical Assessment & Conclusions Compact and condensed yet incorporating other organizations’ experiences Allows continuous quality improvement! CAVEAT: needs one full cycle to gain valid insights YET: “Keep it simple, small and manageable” -> lends itself easily to expansion ->rigorous prioritizing is needed! YET: Extra quality area “counseling & communication” as part of key processes – how helpful is this for the workflow? YET: University quality management system not yet established – modifications needed for alignment? PROCESS: different perspectives of steering committee valuable but also tiresome – YET first step of quality work done! Slide 10 INTED 2013 Patricia Arnold, arnold@hm.edu
  11. 11. Thank you very much……..for your attention! E-Learning Center at MUAS www.hm.edu/elc elc@hm.edu Contact:Funded by Prof. Dr. Patricia Arnold Munich University of Applied Sciences arnold@hm.edu http://patriciaarnold.wikispaces.com/ Slide 11 INTED 2013 Patricia Arnold, arnold@hm.edu