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Lead	
  Qualifica,on	
  And	
  Erosion	
  
Strategies	
  to	
  Iden,fy	
  Sales	
  Ready	
  Prospects	
  

Presented	
  by:	
  	
  
Adam	
  Dewey,	
  Senior	
  Sales	
  Consultant	
  

	
  
About	
  Me	
  	
  
•  Sold	
  Cutlery	
  
•  Worked	
  
   With	
  Celebs	
  
•  Terminal	
  
   Bieber	
  Fever	
  
What	
  will	
  we	
  talk	
  about?	
  
•  Sales	
  Ready	
  Lead	
  (SRI)	
  	
  
•  Lead	
  QualificaEon	
  
    •  Implicit	
  
    •  Explicit	
  
    •  Blended	
  Model	
  
    •  BANT	
  
•  Lead	
  Erosion	
  
•  Wrap-­‐Up	
  	
  
Marke,ng	
  Qualified	
  Leads	
  	
  
Numbers,	
  Numbers,	
  Numbers	
  
Sound	
  Like	
  Your	
  Last	
  Campaign?	
  
•  The	
  Campaign	
  –	
  Drive	
  traffic	
  to	
  a	
  
   landing	
  page	
  that	
  offers	
  content	
  to	
  
   those	
  that	
  convert	
  

•  The	
  Results	
  –	
  500	
  content	
  downloads	
  

•  The	
  Leads	
  –	
  All	
  500	
  respondents	
  are	
  
   passed	
  to	
  sales	
  for	
  immediate	
  follow	
  
   up.	
  

•  The	
  Cost	
  -­‐	
  $10,000	
  
	
  
•  The	
  Results	
  –	
  Sales	
  gripes	
  about	
  lead	
  
     quality	
  and	
  difficulty	
  to	
  connect	
  
	
  
It’s	
  All	
  About	
  The	
  Numbers!	
  	
  
•  80%	
  of	
  all	
  leads	
  never	
  
   have	
  a	
  meaningful	
  
   conversaEon	
  with	
  a	
  
   sales	
  professional.	
  	
  
                             -­‐Forrester	
  

•  Only	
  17%	
  of	
  all	
  leads	
  
   convert	
  to	
  qualified	
  
   sales	
  opportuniEes.	
  	
  
                      -­‐Bridge	
  Group	
  	
  

	
  
                                            	
  
Marke,ng	
  Qualified	
  Leads	
  
•  A	
  large	
  number	
  of	
  
   assigned	
  leads	
  should	
  
   have	
  never	
  crossed	
  
   over	
  to	
  the	
  Sales	
  
   team	
  	
  
                                         	
  
•  70%	
  of	
  mishandled	
  
   leads	
  will	
  buy	
  from	
  a	
  
   compe7tor	
  within	
  24	
  
   months	
  
Marke,ng	
  Qualified	
  Leads	
  (cont)	
  
 Tradi,onal	
  Model	
          New	
  Thinking	
  
      Inquiries	
  /              Inquiries	
  /
     Conversions	
               Conversions	
  

    Assign	
  To	
  Sales	
         Nurture	
  

         Sales	
                     Sales	
  
        Qualified	
                 Ready	
  lead	
  

            Opp	
                       Opp	
  


            Won	
                      Won	
  
Sales	
  Ready	
  Lead	
  (SRI):	
  	
  
What	
  is	
  the	
  difference??	
  	
  
Sales	
  Ready	
  Lead	
  (SRI)	
  	
  
Ways	
  to	
  IdenEfy	
  SRIs	
            Marke,ng	
       Sales	
  

           •  Demographic	
  
           •  Behavior	
  
           •  BANT	
  	
  
	
  
Makes	
  MarkeEng	
  a	
  
partner	
  to	
  sales	
  


	
  	
  
Demographically	
  Qualified	
  
                      Company	
  
                        Size	
  
                                     Annual	
  
       Industry	
  
                                    Revenue	
  




Geography	
                                Job	
  Title	
  
Lead	
  Grade	
  

•  A	
  =	
  Excellent	
  Prospect	
  
•  B	
  =	
  Good	
  Prospect	
  
•  C	
  =	
  Fair	
  Prospect	
  
•  D	
  =	
  Poor	
  Prospect	
  
•  F	
  =	
  My	
  Report	
  Card	
  
   	
  
   	
  
   	
  
Behavioral	
  Qualifica,ons	
  	
  	
  


                              Email        File
                             Open +1    Access +3   Webinar +10




                    Your
                  Prospect


                              Pricing    Website       Social
                             Page +5    Chat +10      Media +3
Behavioral	
  Trump	
  Card	
  
Interest	
  vs.	
  Intent	
  

Interest	
  (Researching)	
        Intent	
  (Buying)	
  
    Views	
  10	
  Pages	
      “Request	
  demo”	
  Form	
  
     Downloads	
  a	
               Searches	
  for	
  
      Whitepaper	
                 Company	
  Name	
  
   Aaends	
  a	
  Webinar	
         Product	
  Trial	
  


           Excep,onal	
  Prospects	
  
BANT	
  Qualifica,on	
  	
  
B.A.N.T.	
  
	
  
•  Budget	
  
•  Authority	
  	
  
•  Need	
  	
  
•  Timeline	
  	
  
	
  
Opportunity	
  QualificaEon	
  
not	
  Lead	
  QualificaEon	
  
	
  
Be	
  Careful	
  with	
  BANT	
  
Lead	
  Qualifica,on	
  	
  
                Retained	
  by	
  MarkeEng	
   	
  
                   Sales	
  Ready	
  Lead	
  




Demographic/
   BANT	
               Lead	
  Score	
  
Sales	
  Ready	
  Lead!!!	
  
Lead	
  Erosion:	
  	
  
Disqualifying	
  a	
  Once	
  Qualified	
  Lead	
  
Erosion	
  Based	
  Scoring	
  
Erosion	
  based	
  scoring	
  is	
  taking	
  negaEve	
  prospect	
  interacEons	
  
      or	
  inacEons	
  into	
  account	
  when	
  determining	
  a	
  SRI	
  	
  
Lead	
  Aging	
  


Aging:	
  
	
  
Great	
  For	
  Wine	
  
Bad	
  For	
  Leads	
  
	
  
Lead	
  Scoring	
  and	
  Basketball	
  
Jerry	
  Stackhouse	
          Year	
  
                           95-96             PHL
                                                   Team	
       PPG	
  
                                                                19.2
                           96-97             PHI                20.7
                           97-98             PHI                 16
                           97-98             DET                15.7
                           97-98             --                 15.8
                           98-99             DET                14.5
                           99-00             DET                23.6
                           00-01             DET                29.8
                           01-02             DET                21.4
                           02-03            WAS                 21.5
                           03-04
                                          Great	
  Lead	
  Score	
  
                                            WAS                 13.9
                           04-05             DAL                14.9
                           05-06             DAL                 13
                           06-07             DAL                 12
                           07-08             DAL                10.7
                           08-09             DAL                4.2
                           09-10             MIL                8.5
                           10-11             MIA                1.7
                           11-12             ATL                2.7

                              When	
  the	
  Hawks	
  Got	
  Him	
  
Defining	
  Erosion	
  Qualifica,ons	
  

                   Nega,ve	
  Ac,ons	
  
                   	
  
                   Unresponsive	
  to	
  Campaigns	
  
                   	
  
                   Recency	
  
                   	
  
                   Recycled	
  to	
  Marke,ng	
  
Ques,ons?	
  
Contact	
  Informa,on	
  
                                                Pardot	
  
Adam	
  Dewey	
                                 950	
  East	
  Paces	
  Ferry	
  Rd	
  
Senior	
  Sales	
  Mgr.,	
  Pardot	
  LLC	
     Suite	
  3300	
  
adam.dewey@pardot.com	
                         Atlanta,	
  Georgia	
  30326	
  
	
  	
  	
  	
  @adamdeweypardot	
  
                                                	
  
                                                	
  
                                                404.492.6845	
  x144	
  
                                                877.3B2B.ROI	
  
                                                www.pardot.com	
  

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Strategies to Identify Sales Ready Prospects - Lead Qualification and Erosion

  • 1. Lead  Qualifica,on  And  Erosion   Strategies  to  Iden,fy  Sales  Ready  Prospects   Presented  by:     Adam  Dewey,  Senior  Sales  Consultant    
  • 2. About  Me     •  Sold  Cutlery   •  Worked   With  Celebs   •  Terminal   Bieber  Fever  
  • 3. What  will  we  talk  about?   •  Sales  Ready  Lead  (SRI)     •  Lead  QualificaEon   •  Implicit   •  Explicit   •  Blended  Model   •  BANT   •  Lead  Erosion   •  Wrap-­‐Up    
  • 4. Marke,ng  Qualified  Leads     Numbers,  Numbers,  Numbers  
  • 5. Sound  Like  Your  Last  Campaign?   •  The  Campaign  –  Drive  traffic  to  a   landing  page  that  offers  content  to   those  that  convert   •  The  Results  –  500  content  downloads   •  The  Leads  –  All  500  respondents  are   passed  to  sales  for  immediate  follow   up.   •  The  Cost  -­‐  $10,000     •  The  Results  –  Sales  gripes  about  lead   quality  and  difficulty  to  connect    
  • 6. It’s  All  About  The  Numbers!     •  80%  of  all  leads  never   have  a  meaningful   conversaEon  with  a   sales  professional.     -­‐Forrester   •  Only  17%  of  all  leads   convert  to  qualified   sales  opportuniEes.     -­‐Bridge  Group        
  • 7. Marke,ng  Qualified  Leads   •  A  large  number  of   assigned  leads  should   have  never  crossed   over  to  the  Sales   team       •  70%  of  mishandled   leads  will  buy  from  a   compe7tor  within  24   months  
  • 8. Marke,ng  Qualified  Leads  (cont)   Tradi,onal  Model   New  Thinking   Inquiries  / Inquiries  / Conversions   Conversions   Assign  To  Sales   Nurture   Sales   Sales   Qualified   Ready  lead   Opp   Opp   Won   Won  
  • 9. Sales  Ready  Lead  (SRI):     What  is  the  difference??    
  • 10. Sales  Ready  Lead  (SRI)     Ways  to  IdenEfy  SRIs   Marke,ng   Sales   •  Demographic   •  Behavior   •  BANT       Makes  MarkeEng  a   partner  to  sales      
  • 11. Demographically  Qualified   Company   Size   Annual   Industry   Revenue   Geography   Job  Title  
  • 12. Lead  Grade   •  A  =  Excellent  Prospect   •  B  =  Good  Prospect   •  C  =  Fair  Prospect   •  D  =  Poor  Prospect   •  F  =  My  Report  Card        
  • 13. Behavioral  Qualifica,ons       Email File Open +1 Access +3 Webinar +10 Your Prospect Pricing Website Social Page +5 Chat +10 Media +3
  • 15. Interest  vs.  Intent   Interest  (Researching)   Intent  (Buying)   Views  10  Pages   “Request  demo”  Form   Downloads  a   Searches  for   Whitepaper   Company  Name   Aaends  a  Webinar   Product  Trial   Excep,onal  Prospects  
  • 16. BANT  Qualifica,on     B.A.N.T.     •  Budget   •  Authority     •  Need     •  Timeline       Opportunity  QualificaEon   not  Lead  QualificaEon    
  • 17. Be  Careful  with  BANT  
  • 18. Lead  Qualifica,on     Retained  by  MarkeEng     Sales  Ready  Lead   Demographic/ BANT   Lead  Score  
  • 20. Lead  Erosion:     Disqualifying  a  Once  Qualified  Lead  
  • 21. Erosion  Based  Scoring   Erosion  based  scoring  is  taking  negaEve  prospect  interacEons   or  inacEons  into  account  when  determining  a  SRI    
  • 22. Lead  Aging   Aging:     Great  For  Wine   Bad  For  Leads    
  • 23. Lead  Scoring  and  Basketball   Jerry  Stackhouse   Year   95-96 PHL Team   PPG   19.2 96-97 PHI 20.7 97-98 PHI 16 97-98 DET 15.7 97-98 -- 15.8 98-99 DET 14.5 99-00 DET 23.6 00-01 DET 29.8 01-02 DET 21.4 02-03 WAS 21.5 03-04 Great  Lead  Score   WAS 13.9 04-05 DAL 14.9 05-06 DAL 13 06-07 DAL 12 07-08 DAL 10.7 08-09 DAL 4.2 09-10 MIL 8.5 10-11 MIA 1.7 11-12 ATL 2.7 When  the  Hawks  Got  Him  
  • 24. Defining  Erosion  Qualifica,ons   Nega,ve  Ac,ons     Unresponsive  to  Campaigns     Recency     Recycled  to  Marke,ng  
  • 26. Contact  Informa,on   Pardot   Adam  Dewey   950  East  Paces  Ferry  Rd   Senior  Sales  Mgr.,  Pardot  LLC   Suite  3300   adam.dewey@pardot.com   Atlanta,  Georgia  30326          @adamdeweypardot       404.492.6845  x144   877.3B2B.ROI   www.pardot.com