What is an iTero scanner?
Better known as the iTero imaging system
This intaroral scanning system was introduced
to the north american market in 2013. The
scanner was developed by Cadent Holdings Inc.
The average cost of the scanner is between
$20K and $30K.
iTero scanners are used to create dental devices
like: clear aligners, traditional braces, crowns,
implants, etc. .STL- Standard Tessalation Language
What does it look like?
Cadent iTero Intra-Oral
Older model (2013)
I’m new to ClearCorrect. How do I
send you iTero scans?
Never fear! I am here to help!
ClearCorrect Provider Services for
iTero scan submission basics
■ Scans must be in .STL format
■ Doctor must purchase an annual subscription or pay iTero per case
■ Scanner must include the “orthodontic” module with or w/o the
■ Doctor must be setup in myaligntech.com
Old iTero software:
If the provider has old or outdated software they can
utilize this link
for additional assistance.
iTero Restorative scanner:
If the provider’s scanner does not support the
iRecord OR if they have updated their scanner
and continue having trouble exporting .STL files
they can utilize this link
to find additional information based on their
specific scanning system.
1. Before scanning the patient, the doctor must first
select the “iCast” or “iRecord” option. If they select
the “Invisalign” option they will not be able to export
the files to us.
2. Select iTero Orthodontic
3. Choose the “iRecord” case type. After scanning both
arches and the bite. The information is saved in
4. The doctor should then log in to “myaligntech.com”
to access the orders page, where the scans are
5. On the top left of the screen there is a box under
“Quick Search”. The doctor should select the drop
down menu, then choose patient name, and enter
the patient’s name.
6. Click on the patient’s name under “Orders” by
selecting the blue ID number. This will take them to
the order information page
Recording the scan
Steps 7 - 9
7. After they have accessed
the order page they will
need to click on “Export”.
This will require OrthoCAD
3.5 or higher.
8. A pop up box will then
prompt them to select
9. After choosing “allow”
another pop up box will
open, this will be titled
While in the “OrthoCAD Export” box
they will need to make a few
adjustments before being able to
complete the file export.
10. Under export type they’ll
need to select “Open Shell”
11. Under Data format, they’ll
need to select “Two files-
arches oriented in
12. Under Folder Name, they’ll
need to change the number
to their patient’s last name
Once this has been done they can select
Export and open the export folder if
they’d like to.
Exporting the scan
Uploading the scan files
13. After exporting the scans the
doctor will then need to submit
the case to us via the Doctor’s
Portal and when prompted, they
should select “iTero” as the scan
14. Once they have completed their
case submission, they will then
be prompted to “Upload”
intraoral scans or “Ship” new
15. The doctor will need to select
“Upload” and retreive the scan
files from their Cadent folder.
There should be two files to
upload, one for each arch.
Note: We know that some scanners generate
three files, but since all the pertinent positional
data is included in just the two, we don't need
TIP: The scans can take a bit of time to fully
What if they have trouble exporting and uploading scans?
Should the provider have any trouble exporting their .STL
files, have them try the below:
■ Checking their subscriptions. Remember the doctor is required to pay for the ability to export
.STL files whether they pay annually or per case.
■ Ask the provider what mode their scanner was in prior to recording their patient’s digital
impression. Remember it must be in “iRecord” or “iCast”, otherwise the .STL file cannot be
■ Have the provider double check the file/folder location where the scan was saved or exported
to. They may have placed it into a folder they do not access often.
■ If all else fails refer them to their iTero Rep or the iTero customer support for additional
- Website: http://www.itero.com/en-us/contact
- Toll free number: 800-577-8767
More info on Dental Wings scanners; comprehensive information to provide better info to doctors.
Want more info on ALL scanners and possible tutorials info on each System we work with
Maybe include prompt for doc to contact scanner company or rep. Docs tend to contact us because the info was made available by us but does not adv who to reach if they have trouble after following tutorial