1. Training Program
for
Companies who want to
learn
How to evolve differently
Open the door to new opportunities.

2. 2^ Paola
Overview
• The Socio–Economic Context
– What is the reason for this training program? What areas does it cover?
• Build a Socio-Economic Solution: SMEs’ Training Program
– How is the training delivered? What problems does it solve? What is? What benefits can
bring?
• Program’s Contents and Relations made for SMEs
– What topics are covered? What is achieved at completion? How can I use what I have learned?
• Who we are
– Who organizes this program? What is their experience? Who have the worked with?

3. The market challenges businesses face today
• Globalization creates many opportunities but also challenges for
businesses today.
• While some challenges may be particular to a country or sector, there are
many challenges that SMEs around the world have in common.
• Numerous barriers exist, so in order for SMEs to not only survive and
grow, they must be armed with the correct tools and strategies to
overcome these challenges and thrive.
• While there are some that the individual business cannot control ( at least
for now) that does not mean they should sit back and do nothing.
• A business that decides to understand the challenges and develop a
program for finding solutions is a business that puts itself in a position to
achieve success.

4. The Socio-Economic Context in Europe

5. The Socio-Economic Context in Europe

6. The Socio-Economic Context in Europe

7. The Context– Critical Issues
• Global Market Actions How to internationalize? How to build a strong
business network? How to enhance and benefit from cross-cultural differences?
• Designing and Manufacturing Profits How to understand the underlying
needs of the customer? How to build lasting relationships with clients? How to
implement quality solutions at a reasonable cost? How to integrate new
business models to achieve growth?
• Control Costs and Reduce Waste How can I recycle resources, materials,
patents and data? How can I reuse experience, expertise, skills and previous
mistakes to build new profits and opportunities? How can I best reduce excess
costs, waste, property , equipment and people?
• Knowing Your Context and its Capacity What benefits can I obtain
from managing my business like a living entity? How can I make changes
without creating damage or problems? How can I build an well balanced eco-
cultural system for my company and clients?

8. A Change in Perspective
Putting the customer at the center of all business departments allows
you to promote a steady and sustainable growth for the company.

9. 2. Bring in new perspectives to see old problems in
new ways. Collaborate with others, work with
outside consultants and change agents to help guide
you through the process and gain new insights.
1. Apply human centered design process with the aid of a change agent
to put the customer at the heart of your decision making and strategy.
How do your decisions ultimately effect your client? Look for where
might you be creating an obstacle or difficulty for your client.
3. Examine and expand your offline and online environment.
Does it support easy exchange of information and idea cross
fertilization? Does it support ideas evolving through contact
and interaction or are people separate in departments and
silos?
Our Approach

10. 4. Apply social and economic Sustainability.
Use background, involve people and innovate more
effectively and rapidly.
5. Extend Collaboration. Support social network
development inside and outside the enterprise.
Archive, share and increase your cultural heritage.
Our ApproachOur Approach

11. • Our workshops aim to put SMEs in a
position to profit from new forms of
organization and management, based on
collaboration and co-creation of value.
• Starting from the needs of SMEs to meet
the challenges of the global market, we
have six action areas (modules), with
clear and measurable objectives.
• Each module is composed of more than
one workshop. It is possible to select the
modules of interest, most relevant to
your goals and increasing your learning.
Our Offer

12. Courses Catalog
• WKS#1 - Innovation Competence: is your innovation culture ready for the global
market?Look at the values and company culture elements needed to create real success in
innovation and customer focused offerings. Gain understanding where improvements can be made
within your organization to be “innovation ready”
• WKS#2 - Working with the USA - Understanding the purchasing, sales and export
expectations and needs of American market customers.
The same topics can be developed for other countries:
– WKS#3 - Working with Slovenia
– WKS#4 - Working with China
– WKS#5 - Working with UK
– WKS#6 - Working with Singapore
– WKS#7 - Working with Iran
– WKS#8 - Working with Italy

13. Courses Catalog
• WKS#1 - Mapping your Customer’s journey. Create a map to show all of the touch points your
customer ( B2b or b2c) experiences with your organization, from discovery of your product or
service, to decision making, purchasing or contracting and interaction during and after the
work with your organization. Learn where “pain points are and how to make a positive and
more integrated experience from your customer’s point of view so they return.
• WKS#2 - Creating a Unique Value Proposition for your customer. Interactive creation of a chart
which identifies your customer’s real needs and helps you tailor your solutions and business
model to meeting these needs.
• WKS#3 - Design thinking as a strategic advantage. Learn about the design thinking
methodology, how it can contribute to your business success and what you can do to start
including design thinking to provide your organization with a strategy that helps you and your
customers.
Customer Experience
Design

14. Courses Catalog
• WKS#1 - Business Model Canvas for Developing alternative and new business model. Generate
new ideas through a visual interface which enables you to understand what works and what
does in developing a successful business model for a new product, service or company. Examine
alternatives to traditional offerings to separate you from the competition
• WKS#2 - Creating space for successful collaborations and idea exchange. Examine your existing
work environment in terms of product management efficiency, idea generation, collaboration
among departments and gaining insights to improve processes.
• WKS#3 - Blue Ocean Strategy©: winning without competing. Introducing Value Innovation and
new models for organizations. We analyze how successful companies approach their reference
market, building new relations and new applications. How to observe our own organization for
identifying new talents and new competences.
• WKS#4 - Da cosa nasce cosa©: Managing Creativity in business. Design, develop and manage a
Company Knowledge Management System is the main toll successful companies use to grow.

15. • WKS#1 - Introduction to Project Management. How to keep costs under control
and Times of the project, how to manage risks, how to make effective presentations and
meetings.
• WKS#2 - Project Management as an Approach to Work. How to reduce costs
and increase the efficiency of your organization.
• WKS#3 - From Projects to Communities. How to build, manage and promote the
growth of a working group.
Courses Catalog
Project Management

16. • WKS#1 - Social Media such as Catalyzer of opportunities. How to use social
media to spread the solutions for your business and strengthen your market presence.
• WKS#2 - Social Media as Cross Training for Collaboration. How to solve
conflicts through internal models of social media networking, contents sharing, peer to
peer, crowdsourcing, co-design as a tool for training and updating.
• WKS#3 - Business Knowledge in Common. How to manage and develop the
cultural heritage of our companies.
Courses Catalog

17. Courses Catalog
Change Management
• WKS#1 - Collaborative Leadership: it's not an oxymoron! How to increase
commitment and cooperation of the people.
• WKS#2 - Managing the Team. How to build, manage and promote the growth of a
working group: the departments communities.
• WKS#3 - Guide to Change. How your organization can get inside the engine of
innovation and growth of your business.

18. Contacts
Paola De Vecchi Galbiati
pdevecchig@gmail.com
www.solotablet.it/disruptiveprojects
+39 335 7462475
www.linkedin.com/in/paoladevecchi
Skype: paoladvg
Kristina Tool
info@kristinatool.com
www.kristinatool.com
+39 320 077 3216
www.linkedin.com/in/kristinatool
Skype: knt_milan
Design strategist and service designer; helping organizations to
innovate processes, services and experiences. She applies
design thinking principles as a methodology to create a user
centered approach. Using visuals, mapping, and prototyping in
an interactive process, she helps businesses gain insights on
their customers’ values and then helps them to develop an
action plan to benefit from this new understanding. Kristina has
taught design and worked on design projects in the USA, Europe
and the Middle East and collaborates with multidisciplinary
teams to create new business models and innovation in
experience for non-profits and businesses alike.
Managing Consultant and researcher in business model
innovation she helps company to re-design their organization
with the full involvement of staff. Experienced in project and
change management in large and medium companies across
several sectors, she is focused on education and coaching. Paola
has a strong background in project management and R&D for
multinationals in Europe, Asia and USA.
She has written and published articles for both academic and
professional journals on leadership and innovation.