2. History
Dedicated
Coaches
Coaching in
the Moment
Global
Network
Rapid
Results
Who We Are
Global Network
With offices in over 80 countries and in 30 languages, we provide a
consistent and localized solution to any of your offices worldwide.
Algeria
Antigua
Argentina
Australia
Austria
Bahrain
Barbados
Belgium
Brazil
Cameroon
Canada
Chile
China
Costa Rica
Côte d'Ivoire
Cyprus
Dominica
Dominican
Republic
Ecuador
Egypt
El Salvador
France
Germany
Greece
Grenada
Guam
Guatemala
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Kuwait
Lebanon
Libya
Luxembourg
Macau
Malaysia
Monaco
Mauritius
Mexico
Montserrat
Morocco
New Zealand
Norway
Panama
Paraguay
Philippines
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
South Africa
South Korea
Spain
St. Kitts
St. Lucia
St. Maarten
St. Vincent
Suriname
Sweden
Switzerland
Taiwan, R.O.C.
Thailand
The Netherlands
Trinidad &
Tobago
Tunisia
Turkey
United Arab
Emirates
United Kingdom
United States
Venezuela
Vietnam
“Coaching for the Moment”
• A unique coaching style
• The trainer catches the
ineffective habit or tendency
when it happens, offers a redirect
or correction and then coaches
for immediate implementation.
• This allows for quick adoption
and changed performance.
Rapid Results
• Our coaching creates
performance breakthroughs
in a wide range of key areas.
• Your team will start seeing
across-the board results in
just a few days.
History
• In October of 1912, Dale
Carnegie taught his first public-
speaking class in New York City.
• Today, we are a worldwide
network, continuously
reinventing ourselves and our
offerings to stay competitive in
an ever changing market.
• It’s this skill & experience that
we can bring to you as a client.
Dedicated Coaches
• Our coaches have real world
business experience.
• They come from around the globe,
training in over 30 languages
worldwide.
• They undergo a minimum of 250
hours of in-house development
before becoming a certified trainer.
• Certified through a process that
has been ISO 9001:2000 accredited.
3. How We Work With You
Our business is structured in a way
that allows us to provide practical,
results oriented solutions for
individuals, teams and organizations.
Teams
Organizations
Individuals
4. Various Formats
How We Work With You
Time-Spaced
7, 8 or 12 Weeks
Intensive
2 & 3 Day
Format
1-Day
1 Day
Format
OPEN CLASSES
for Individuals or Teams
5. INVESTMENT
(Time & Cost)
Solutions
1-Day
2-3 Days
Tailored
Solutions
Business
Solutions
Organizational
Performance
Team
Performance
Competency
Groupings
Individual
Competencies
How We Work With You
OUTCOME
8. intent
Your organization’s strategic
vision – the “should be” as
opposed to the “as is”.
iMap: Customer Engagement Process
PRIVATE IN-HOUSE INTERVENTIONS
for Organizations
A strategic conversation with
you to understand where the
operation is today, where you
want to take it and what
needs to change to get there.
inquire
Through assessments, surveys
and a unique BID process,
determine the alignment around
the vision, competency gaps that
need to be closed, and attitudes
that undermine change.
involve
Design interventions that support your
strategic intent, provide measurable
results, map directly to the competencies
needed to power the strategic intent,
blend competency development with
attitudinal change and align emotional
intelligence with corporate initiatives.
innovate
Ingrain long-term
behavior change and
gain emotional and
intellectual engagement
with corporate
objectives.
impact
How We Work With You
9. How We Deliver Results
Why Dale Carnegie Training
WORKS…
Technology
Cycle of
Performance
Improvement
Triangle of
Success
Cycle of Performance Improvement
We observe and adapt
to the way people
change and improve.
Begins
Knowledge
Attitude
Practice
Follow-Up
Review Time-Tested
Principles
Motivational Action-Oriented
Delivery Method
Application-Based
Follow-up
Triangle of Success
We know that attitudes
and skills to a large degree
determine results. Our
training process is built on
this unique understanding.
Top Performers
Possess the Right
Attitudes & Skills
Improve Attitude
& Increase Skills
to Leverage Knowledge
Knowledge
Technology
The application of technology
to deliver results
SECRETS OF
SUCCESS App
to help people
successfully engage with
clients, prospects, peers,
and management
anywhere, anytime…
www.dalecarnegie.com/app
to help deliver the greatest
organizational impact.
eLearning
Dale Carnegie Training
Social Networking Sites
11. Global Reach
How We Engage Our Customers
Green Mountain Coffee Roasters
Challenge
Green Mountain had enjoyed steady growth particularly in its core, New England
market. But with recent plans to grow the business faster outside New England, Green
Mountain needed to step up its training initiatives in order to safeguard its culture and
prepare its employees for the challenges ahead.
Solution
As a part of Green Mountain’s growth initiative employees underwent training and
development. For 12 weeks, participants engaged in a continuous ‘cycle of
improvement,’ during which they transitioned between the classroom and the
workplace, putting principles into practice and getting feedback from their peers.
Results
Training as a group has helped prepare people to work in teams, and across the
company, collaboration between and among departments has improved. Advances in
innovation and idea sharing have led to a proliferation of breakthrough projects and
creative ideas that have helped improve efficiency and continue steady expansion.
Weis Markets
Challenge
As a result of structural changes in Weis stores, store managers prematurely took over
the responsibility for store level performance and supervision. They needed more
experience and training in addressing staff's concerns regarding the transformation.
Solution
Dale Carnegie's training curriculum and approach introduced a new management
paradigm - one that emphasized leadership, team building and ownership. Managers
learned to cultivate a culture where employees felt empowered to contribute and
participate in the long-term success of the store business.
Results
The staff's attitudes shifted from a place of resentment to one of empowerment,
customer service improved, productivity soared, and store profitability skyrocketed.
As a result store sales increased by 3% and revenues shot up to $2.1 billion.
John Deere
Challenge
As a result of structural changes in Weis stores, store managers prematurely took over
the responsibility for store level performance and supervision. They needed more
experience and training in addressing staff's concerns regarding the transformation.
Solution
Dale Carnegie Training's global franchise network mirrored Deere's decentralized
dealership model. Also, its localized learning capability supported the kind of
specialized regional training that John Deere was looking for. The trainers,
understanding the local agricultural conditions, worked alongside Deere's territory
managers to identify region-specific sales challenges.
Results
At the end of the training, Deere's dealers came away with a newfound belief in their
own abilities to communicate and sell. They are eager to share what they know and
are better equipped to engage their customers through learning how to build
successful relationships based on trust and respect.
Giant Food
“Quality of life is always the big issue in grocery retail. Dale Carnegie
Training is key in helping our people to create balance. You can see and
hear the difference in our stores. The stress level is lower. People are
smiling. Customers are treated well. The improvements to our managers’
quality of life makes them more productive in their jobs and makes us
more successful in our industry.”
– Nancy Crisafulli
Manager of Training,
Giant Foods
Fred Weber, Inc.
"I can't say enough about what this process has done for our company.
Through the formality and structure of the course, we gained the ability
to ensure that we were all pursuing common goals. To have the entire
organization aligned behind our chairman's vision is powerful and results
in outstanding rewards for our employees and our shareholders.“
– Tony Giordano
Senior Vice President, Material Services,
Fred Weber, Inc.
Auto-Owners Insurance
“Our number one responsibility, and the only way we are going to have
succession and perpetuation within our company, is developing our
associates. It’s amazing how many promotions I see come through in our
company among associates who have taken the Dale Carnegie Course®.”
– Tim Lynch
Assistant VP, Claims Division,
Auto-Owners Insurance
HDR Engineering
“Over the last two years we grew 29 and 24 percent. This year we have a
good opportunity to have another year of strong growth. We could not
have experienced this growth without Dale Carnegie Training.”
– George Little
President,
HDR Engineering, Inc.
Boyes Turner
Challenge
Developing people and their ability to work in teams is absolutely key to building a
successful law firm. Many professional services firms have dabbled at this but few have
cracked it.
Solution
A well thought out strategy is essential and having an experienced Dale Carnegie
practitioner on hand to sense check, help out and discuss ideas adds value and makes
things happen faster. Dale Carnegie’s customized approach has helped a number of
senior managers more quickly develop a greater awareness of effective people
development. This in turn has improved their ability as coaches and mentors.
Results
HR has been placed at the heart of the business and is being used as the key agent of
change. This has sped up Boyes Turner’s progress and built strong foundations for the
firm. The effects are highly visible - in terms of strengthening its service offering, the
development of its client base and also its high regard by third party independent
organizations.
Cargill
“If you want to work on people developing new skills and gaining more
knowledge, there are many, many solutions. But if you want to work on
specific business results by investing in the improved capability of your
people, then Dale Carnegie Training understands that and can help get
you there.”
–Marvin Knoot
Technical Training Coordinator, Eddyville Plant
Cargill Health and Nutrition
12. Small to Mid-Size
Core Products International, Inc.
Challenge
Core Products was anything but content when it came to protecting its market position
and state of financial health. Changes to managed care, the threat of competition and
a series of costly acquisitions conspired to undermine Core's growth.
Solution
The Dale Carnegie Course's public format and group training method helped prepare
Core Products‘ leaders to effectively handle change by engaging in a continuous 360-
degree cycle of practice and feedback.
Results
In the ten years since Core began training with Dale Carnegie, its sales have soared
from $3 million to in excess of $12 million. Gains in individuals' self-confidence have
propelled innovation and leadership throughout the organization, and change is now
accepted as an integral part of how Core does business.
CamWest
Challenge
CamWest realized that aligning the independent sales agents with its vision and
philosophy by training with onsite Project Managers would ultimately translate to
better customer service and provide customers with an exceptional home buying
experience.
Solution
Dale Carnegie Training's flexible style and comprehensive training approach provided a
solution that would allow CamWest to focus on both its sales and human relationship
needs simultaneously. Bringing all the different departments of the organization
together helped solidify CamWest's mission, vision and values.
Results
Working together as a team allowed participants to develop a common language to
communicate more seamlessly with customers and with each other. In the four years
since training began, CamWest has grown at a rate of almost 15% annually. The influx
of new talent has helped the company to grow the foundations of a solid team.
Coburg Dairy
“I strongly recommended our corporate office look seriously at using
Dale Carnegie’s management training program. I told them that it is just
a tremendous team-building atmosphere, and that everybody gets a
better grasp and commitment to what their company should be seeking
to achieve.”
–Gary Rackley
General Manager, Coburg Dairy
Delta Dental
Challenge
Delta Dental of Arkansas is an organization rich in talent, but needed additional
managerial skills. Many middle managers were not adequately prepared to fulfill all
their day-to-day responsibilities and to resolves conflicts arising among their staffs,
resulting in growing discontent and high turnover.
Solution
Dale Carnegie Training recommended a two-phased training approach - the Leadership
Training for Managers to improve leadership skills, and the Dale Carnegie Course to
boost individuals‘ confidence and communication skills. The participants put theory
into practice while developing business solutions to help improve Delta's operational
efficiency and productivity.
Results
Dale Carnegie Training helped Delta Dental identify opportunities to meet its
operational, productivity and efficiency goals, reduce costs and improve its service
capabilities. As workers grew in self-confidence, their productivity improved, and
communication and collaboration flourished. As a result, Delta Dental reached record
performance in operations and financial return.
Urban Engineers, Inc.
Challenge
Urban was challenged with the demands of new ownership and improving
communication between employees within the organization. “We needed to
understand the perspective of where certain people were trying to take the business,”
said D’Alba. “We weren’t communicating clearly.”
Solution
Dale Carnegie Training delivered a customized Leadership program that fit the specific
needs of Urban. They acted as a part of the Urban team rather than an outside
consultant while trying to improve both communication and understanding between
employees.
Results
“Our ability to communicate has become extraordinary. We are mostly engineers, and
we got into engineering because we’re good at numbers, and not necessarily
extraordinary with our communication skills. We’ve found that the people who have
been through Dale Carnegie are able to stand up at a moment’s notice and deliver a
message that has all the important elements to get people to understand the vision
and get motivated to take action,” says D’Alba.
Connolly
Challenge
“The problem is while these people were highly skilled in their respective areas of
expertise; they weren’t prepared to handle tasks that fell outside of their individual
scopes.” –Thomas Mohs, Director of Operations
Solution
Dale Carnegie Training worked with Connolly to customize a Presentation skills course
that would address their specific problem areas. In addition to this training DCT has a
leadership development program in place for Connolly.
Results
To date, more than 70 Connolly employees have taken Dale Carnegie Training courses.
“A one time thing for us”, says Thomas Mohs, Director of Operations “has become a
core piece of our training for all of our managers.”
Hugh Symons Communications
“Since Hugh Symons first participated in Dale Carnegie Training, we’ve
taken on 480 new accounts. We’ve written more new business than ever
and have had our richest year ever. Our staff retention is fantastic.
People come and stay; they don’t want to move on. I think a large
portion of that can be attributed to Dale Carnegie Training.”
–Carlos Pestana
Sales Manager, Hugh Symons
KKE Architects
“I would recommend Dale Carnegie Training for sure. If you don’t do it,
you don’t want to compete with us. You can’t afford not to do this
because we’ve got the tools and we’re going to win more often. I feel
that strongly that this time commitment was worth it. Thank goodness
for DCT.”
–Randall M. Lindemann
AIA, Leed AP Principal, KKE Architects, Inc
SCVBank
“Spectacular changes have taken place allowing us to once again strive
for perfection. Our morale is back; greater levels of respect exist among
our branch personnel; the efficacy in our operation systems is evidence
in our decreased error rate; inter office communication is better; morale
is high and consequently so too is our customer service.”
–Michael Hause
CEO, SCVBank
How We Engage Our Customers
13. Local Touch
SAMPLE LOGO
Sample Company
Challenge
“Morale became less than optimal and
consequently, a kind of oppressive air pervaded the
SCVBank work culture. Our teams lack motivation
to lucratively meet the needs of the market
Solution
Dale Carnegie Training put SCVBank through an
intensive Team Member Engagement program.
Dale Carnegie Training specialists helped implement
Results
SCVBank has experienced outstanding bottom-line
performance over the past sixth months. The
changes that were made effected all of the
How We Engage Our Customers
14. 8 Million Successful Graduates
and counting…
Scott Adams
Kim Alexis
Don Alger
Dr. Edward Annis
Joseph Antorini
Raphael Araujo
Mary Kaye Ashe
George Atkinson
Rhett Austell
Aswin Bahar
Donald A. Baillie
William V. Baily
Alvin Baldus
Howard R. Bamberg
Mike Barnes
T. Ellis Barnes
W.W. Barron
Dewey Bartlett
Peter Bartling
John Bassett, III
Boyle Beatenbough
Bill Belichick
Robert Bell
Harry Bellman
Annette Bening
Leonard R. Benton
Ralph Berman
Lee S. Bickmore
William E. Bierer
Jeff Bingaman
John Boehner
John Bogle
Gary Bogert
Elizabeth T. Bowles
Ray Bracy
Morris Bradshaw
John Braine
Laurence W. Britt
Maurice Britt
Paul Brock
William E. Brock III
>>Warren Buffett
Donald C. Burnham
Guy Caffee
Bruce Cairs
Richard Caligiuri
Claire Callan
Michelle Cameron
Jack Campbell
M. Cancelliere
Carl Cannon
MacDonald Carey
Harold Carmichael
Richard Carpenter
Roselyn Carter
Elbert N. Carvel
Johnny Cash
David Cassidy, CLU
William J. Catacosinos
John Chaffee
Ted Chentis
Sammy Chow
Vivien Chow
Glen N. Christiansen
Ed Cole
W. Tredway Coleman
Gene Conley
William K. Coors
Jack B. Coulter
Virginia E. Cox
Bill Cullen
Dan Curry
Betty Cuthbert
Vicor D’Alfonso
Willie Davis
Michael DeFabis
Tony DeMarco
George Denmark
Rich DeVos
Joe DiMaggio
Everett Dirkson
Sheila Dixon
Dick Donovan
Marney Duckworth
Adm. Thomas J. Dyker
Mike Eanes
Jack Eckerd
Marion A. Eggleton
Dr. Louis Eilers
William Ellinghaus
Akira Endo
Werner Erhardt
Elliot Pete Estes
John H. Evans
Bruce Feathers
Alexander J. Filip
Ed Foreman
Joe Foss
Dallas Frazier
Heather French
Phil M. Georgas
John Gerhard
C. Mac. Golson, Jr.
Monica M. Gooding
Elmer Grant
Linda Gray
Nanita Greene
Milton Greenspan
Jerry Greenwald
H. Franklin Gregory
Dr. Sanjay Gupta
Bud Hadfield
Jimmy Hall
Harry L.S. Halley
Mark Victor Hansen
Craig E. Hanson
Sir James Hardy
Fred Harvey
Stan Hathway
Mat Hazeltine
B. Paul Heidrich
Julius Hermes
Lillius Hinshaw
Arthur R. Hirst
Oscar Hornsby, Jr.
Dixie Howell
William S. Hubard
Les Hudson
Paul Hughes
Lee Iacocca
Ernest Istook
Alexander James, Jr.
Dale Jarrett
Jon Asgeir
Johannesson
Jim Johnson
John Johnson
Lyndon B. Johnson
Delwin G. Jones
Gordon Jump
Howard T. Kaneff
Mary Kay Ash
David Kearns
Jim Kelly
F. W. Knowlton
Emil Koenig
Dennis Kuncinich
Emeril Lagossi
Ann Landers
Ike Langendoen
Gene Larkin
John Leng
Stew Leonard
R.H. “Bob” Lewis
Vicki Lewis
Art Linkletter
Mike Livingston
Connie Mack
Harvey Mackay
Johnny Majors
Mickey Mantle
Gino Marchetti
William Marcum
Steve Mariucci
J.W. Marriott Jr.
John Maxwell
John McCone
Dr. Earl McGrath
Thomas Monaghan
Bill Monbouquette
Hugo Montenegro
W. H. Morton
Carl Mundt
Charles Neopole
Ken Nitzberg
Chuck Norris
William T. O’Donnell
M. G. O’Neil
Ray Oyler
Jonathan Parapak
Edward Pascoe
Frank Perdue
Leigh Perkins
Lloyd Peterson
P.K. Peterson
Rudolph Peterson
Lonny “Bo”Pilgram
Alex Pitronic
Milt Plum
Adolf Posumah
Marvin Powell
Thomas Pownall
D.E. Procknow
Robert Price
Fred Pryor
Mike Quick
Peter Quinn
John Ralston
Venus Ramey
Jennings Randolph
Robert Rashid
George Ratterman
Orville Redenbacher
Nancy Redd
Jeff Reeves
H. Douglas Riley
J. L. Robertson
John Robinson
Robert L. Rock
John Rogan
Buddy Rogers
Leonard Rogers
Michael Rollins
Jose Manuel Zelaya Rosalos
Isabella Rossellini
Henry Rowan
Mark Royals
Jerry Rubin
David Sandler
Paul Sandifur
Dick Schafrath
Don Schayes
John E. Schnauz
Ed Schnuck
Don Schula
J. L. Scott
Jack Scott
Francis J. Scranton, Jr.
Betty Shabazz
Stephen Shapiro
Jackie W. Sherrill
15. Let’s Get Started!
It's now time to inquire before we
can determine what, if anything,
we can do to deliver results for
you and your organization.
inquire
innovate
involve
impact
