Communications Enabled Business Processes (CEBP)
Optimize business process by reducing the human latency that exists within a process flow.
How?
By embedding unified communication capabilities into the business process flow
8. Analogue
& digital phones
A hybrid system
with both
analogue, digital
and IP phones.
Toshiba, Aastra, Alcatel,
Shoretel, Avaya
Telephony partner
Telephony partner with
network experience Mix of partners IT infrastructure partner
Software developer
business process exper.
Mix of solutions for:
audio-conferencing,
web meetings,
instant messaging,
voicemail, email.
Adobe Connect /
GoToMeeting
+ Belgacom
(Audio)conference
+ Polycom IP video
People centric
communication &
collaboration.
Federated presence
Microsoft Lync 2013
or
Cisco Jabber + Cisco
WebEx + Cisco Unified
Communications
Manager
Integrate
communications
deeply into your
business processes
and business
software tools.
Visual Studio
+
Lync API
SharePoint
Dynamics CRM
What partner does the customer need?
Next big thing
10. Contract approval process may be
experiencing human latency because
the person assigned to providing an
approval is on vacation or busy
working on something else.
14. Deep integration with everyday tools
Extensible using open & clear APIs
Large community
16. 1. Enhanced Presence
2. Click-2-Call
3. Conversation window ext.
4. Provide context to each other
5. Notifications and Alerts
6. Interactive Outbound
7. Expert Finder
8. Kiosk
9. Web Chat
10. Query-Response Bots
11. Interactive Voice Response (IVR)
“Involve people in
business processes”
“Work better together
between 2 people”
Examples
“People talk to a
machine”
17. Presence of a doctor (healthcare):
Presence of a contact center agent:
Presence of a room:
Presence of a truck:
18. for Time Tracking &
Billing
www.copelandbuhl.com
Benefit
Week View
Day View
24. Fast push-alerts
Example
Benefits
People are getting notified a lot faster
FireLink
Quickly alert everyone in an area
when there is a fire.
http://wm.MS-STUDIOSMEDIA.COM/a10065/o9/events/Lync/en-us/1005128_JASCO_1017_1500k.wmv
25. Crew dispatch system
allows dispatchers to initiate automated outbound calls
to crew cell phones with the click of a button.
Benefits