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The Future of Work and the Workplace

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The workplace is no more just physical space it is the space we are digitally communicating and interacting through technology and has further expanded into the virtual environment of the work, the area of artificial intelligence. It has become untethered

Many organisations think their work-forces are already engaged, yet studies have shown that many are not. The engagement will come with an UX in the workplace to create the optimum employee experience across technology, work-space, policy and management.

Veröffentlicht in: Leadership & Management
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The Future of Work and the Workplace

  1. 1. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 The Unbridged version of the Evolution of the Untethered Workplace Photo Credit: Deloitte Amsterdam – The Edge
  2. 2. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 The future is already here — it's just not very evenly distributed. WilliamGibson This work is licensed under the Creative Commons Attribution-Non-Commercial 4.0 International.
  3. 3. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Innovation is Fueled by the Power of Possibilities Understanding unique ideas with the expectation that these might not become reality. Getting your team to see and play with these concepts is critical to helping you team innovate. Innovation is Fueled by the Power of PossibilitiesPhoto Credit: Getty Images
  4. 4. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthe FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead This work is licensed under the Creative Commons Attribution-Non-Commercial 4.0 International.
  5. 5. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Dictionary untethered[ʌnˈtɛðəd] adj nottiedorlimitedwithorasif withatether Thesaurus untethered-notconfinedor restrictedwithatether unbound-notrestrainedortied downbybonds 1
  6. 6. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 IntheFallof2013,TheLos AngelesTimesdeclared: The Untethered Office takes root Theconceptofan'untethered' officetakesroot-inanarticle onREbrokeragefirmCBRE's officesindowntownL.A. Itreportedthatinthisoffice nownoonehasassigneddesks oroffices,withemployees roamingfreelyandthereport indicateditisanexamplefor otherwhite-collar firmsto follow. Photo Credit: CBRE The concept of an 'untethered' office takes root The Future of Work Is Now
  7. 7. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionoffutureof WorkandtheWorkplace 8. WhataretheChallenges Ahead
  8. 8. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 APEWreportindicatesthat NorthAmericansare leapfroggingoverexpensive homecomputersandtaking upsmartphones. The ubiquitous connectivity has brought on the fluid mobility Money.Health.Education. Communication.Security. Homeautomation.Thereare veryfewthings being createdtodaythatdon’t somehowhaveamobile componenttothem. Photo Credit: Mobile is Everything Mobile World Congress 2016: Mobile Is Everything The Future of Work: The Digital Hustle 2
  9. 9. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Itisreportedthatthenumber ofdevicesintheworldtoday exceedsthetotalnumberof peopleontheearth. In the next 5 years, the number of connected devices will increase exponentially. Itiscommontorelymost heavilyonsmartphones. Asagatewaytoonline servicesandinformation.To movedigitalexperiences fluidlyandsecurelyand extendingthemintotheir worklifeenvironment. Photo Credit: Unknown The number of mobile-connected devices per capita will reach 1.5 by 2020 A Portrait of Smartphone Ownership
  10. 10. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Mobiletechnologieshave createdanenvironmentof ubiquitousconnectivity, inwhichemployeescanbe accessibleatanytimeofthe day,anydayoftheweek. The era of “the always-on” workforce is upon us, brought on by mobile technologies Theworkdayisnomorean8 hour,workdayanymore. Itisthenewnormal. Photo Credit: EY 8 hours a day work day
  11. 11. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Inthedigital-globalised economy,societyand technologyareprogressingata fasterratethaninstitutionsand organisationscanadapt. Business disruption is the new normal. Ithasforcedorganisationsto thinkdifferentlyaboutbusiness models,customerjourneys,and organizationalagility. Photo Credit: Digital Consulting / Altimer Group Digital Darwinism Disrupt or Be Disrupted
  12. 12. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthe FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead
  13. 13. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 PSFKLabsrecentlyreleaseda report: TheNomadClassDebrief, whichexploretherisingclass ofcreativeprofessionalswho live,workandplaywithoutthe traditionalconstructsoftimeor place. Who work virtually from anywhere, and whose lifestyles are already being adopted by the mainstream workplace. Photo Credit: Unknown - PSFK PSFK Labs Nomad Class Debrief Report 3
  14. 14. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thegrowingnumberof “untetheredworkforces”is increasingeverydayand takingtalentwiththem. We’refacingaworldwhere- The best and brightest talent are prepared to follow their own agenda & opportunities. It’saworldwherethe strongestandmost sustainablesupplyoftalentis intheEast,ratherthanthe West. Photo Credit: Google Images Talent mobility: 2020 and beyond Have work, will travel:
  15. 15. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thenewworkenvironmentof thedigitalagerequireswe collaboratemore;wearein meetingsmoreoften;coworkers arereachingoutforadvice. There is a collaborative overload in our workplace bringing people together. Organisationsarelearningfrom thecollaborativeenvironment. Therulesofthefutureof collaborationarenotyetwritten asthetoolsarechangingthe waywemanage,learn,andget thingsdone. Photo Credit: Unknown Collaborative overload Designed for Interaction Future of collaboration
  16. 16. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Collaborationisturningintoa valuesystem,amindsetthat determinesifabusinessis successful. Turning our team members to cooperators who come together for a common purpose. Thiscooperationbetweenteam membersworkingfromdifferent locationsallovertheplanet,in differenttimezones;with differentteammembers;gives risetothe“untethered workforce”. Photo Credit: Box.com A value system How to Build More Collaborative Teams According to Harvard Research
  17. 17. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthefuture ofWorkandthe Workplace 8. WhataretheChallenges Ahead
  18. 18. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 SPRING 2016 Theabilityofthemobile deviceshasenabledteam memberstobecome “untethered”andworkfrom manylocations– Coworking hubs are emerging in locations locally; globally & in organisations too. Tosupportan“untethered workforce”whohavethe opportunitytoworkwith differentindividuals,groupsin differentlocationsanddrive synergiesthatcannotbe gainedfromonlyworkingwith justtheircolleagues. Photo Credit: WeWork Labs Coworking 4 5 Flexible Work Strategies And The Companies That Use Them
  19. 19. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 QiWirelessChargingConnected. Sensor-packingLEDlighting. PreferenceknowingAppforlight andtemperature. HotDesking “The Edge” is designed to engineer the perfect workday for every employee at Deliotte Anappfindsyouadesk, becauseattheEdge,youdon’t haveone.Noonedoes. Workspacesarebasedonyour schedule:preferenceofsitting desk,standingdesk,workbooth, meetingroom,balconyseat,or concentrationroom. Photo Credit: Deloitte The Smartest Building in the World
  20. 20. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 TheRiseoftheDigital Buildingsbringsbetter workplaceexperienceforusers Digital ceiling - the convergence of IoT & building systems changing the user experience. Transformingtheworkplace intoaflexibleandcollaborative environmentthathelps empowertoday’sdigital workforce. Itincreasesemployee engagementandproductivity, andenhancesinnovation throughdigitalbuildings. Photo Credit: Cisco Workforce experience
  21. 21. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionof the FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead
  22. 22. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thedigitalglobaleconomyhas changedwork &the workplacefromlocalteamsto globalteamasorganisations have- To quickly deliver the right team, with the right experience and expertise, to every client, anywhere in the world. Corporationssuchas consultingfirmMcKinseyhave noheadquartersinthe traditionalsense. Photo Credit: NJJB Architects 5
  23. 23. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Organizationsarebecoming moreboundary-less,agile, global,andtransparent.They areleveragingthenetwork effectsofaplatform-open, inclusive-withastrategic focus. Global companies are creating global workflow – Platforms of Work. Largediversifiedteams workingtogetherfrom differentlocationsandtime zonesareenablingcompanies togrowmorequickly,learn faster,aswellasdeliver smarterproductsandservices. Photo Credit: Box.com Peers Inc. Advantage of the Silicon Valley
  24. 24. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thewayweareworkingis changingfastandtraditional careerpathslooklessandless relevant.Lotsofnewjobsas technologyreleasesusfromthe ninetofive. “Human cloud” – a vast global pool of freelancers working with internal talent members Workwillbedonewith participationofpeopleoutside thecompany–freeagents; consultants;experts&peers.The bestof peoplepoweris combinedwiththebestof corporatepower. Photo Credit: Getty Images Five ways work will change in the future
  25. 25. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthe FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead
  26. 26. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Theprevalenceofmobileand digitaltechnologyhas reshapedcustomer preferencesanddecision- makingroutines.Design Thinkingisunlockingit. Design Thinking shoulders into the Boardroom to design customer experience. Companieshavetocreate meaningfulexperiencesinthe customerjourney,through UserExperience(UX)and infusinghuman-centered designinproductsand services. Photo Credit: iStock Photos X: Where Business Meets Design
  27. 27. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thenextphaseofworkrequires anintentionalfocusonthe workplaceandtheemployee’s workplaceexperience. The focus must shift to creating an UX in the workplace to create the optimum employee experience across technology, work-space, policy and management. Organizationswillunderstand theneedsoftheemployeesand designaworkplacethatcreates anuniqueexperience. Photo Credit: Weber Shandwick Why The Future Of Work Is All About The Employee Experience 6
  28. 28. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Leadersarechallengedtocreate therightenvironmentforthisnew generationtoflourishintheir careersandtheyshouldn’texpect themtoadjusttothestatusquo. The future of work is about creating an environment for all people to continuously learn and grow. Thefocusisonthefutureand how—throughfrequent,timely andindividualizecoaching discussions—peoplecanimprove theirperformance,develop professionallyandachievetheir careeraspirations. Photo Credit: Steelcase why-the-annual-performance-review-is-going-extinct
  29. 29. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Thedesignoftheworkplace ofthefuturewillreflecta highlynetworked,shared, multipurposespacethat removesboundariesbetween departmentsandimprove everyone’sperformance The workplace of the future will be highly networked removing boundaries. Digitalenvironmentswillgive employeesfastaccesstothe information,resourcesand technologytheyneedandit mustbeeasytouse. Photo Credit: Steelcase The future of work: CIOs must play a role in employee experience
  30. 30. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthe FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead
  31. 31. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Inaglobalenvironment,whereitisreportedthat, 70%ofthecompaniesontheFortune1000list10 yearsagohavevanishedandinanenvironment where no business is too big to fail or too small to succeed technologyand societyaregrowingataandwhere fasterpacethan organisationandcorporationcancatchup. Inabusinessenvironmentwhere the work as we know is broken,whereourageold assumptionsarenomorerelevantandthemetrics ofsuccessarebeingredefined.Wheretheclarityof wordsweusetodiscussbusiness,standbyslike marketplaceandcompetitiveadvantage,are redefinedandrenderedalmostmeaningless. Photo Credit: Getty Images UNTETHEREDWORKPLACEIS TAKINGROOT&EVOLVING 70% of the companies on the Fortune 1000 list 10 years ago have vanished Workplace as we know is broken,
  32. 32. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Inaneverincreasingdigital,global environmentwhichisshapingthe worldinwhichwework,butmore thanthat,itisshapingtheevolutionof businessthroughitsinfluenceonthe workplaceandtheorganisationitself. Business leaders are finding new ways to compete in an era of unprecedented digital change Businessleadershavetorethinkthe businessasthetypeofchangeis reshapingtherelationshipbetween customersandcompanies,breaking downthewallsbetweenindustry sectors. Photo Credit: Shutterstock Business leaders are finding new ways to compete in an era of unprecedented digital change, UNTETHEREDWORKPLACE ISTAKINGROOT&EVOLVING
  33. 33. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Talentandorganizationleaders willformstrongsocialand communityrelationshipsand mastertheethicsof collaborationwithmachines. Cognitive Era for Collaboration for the amounts of information in systems that are currently flooded with AI. Analytics,algorithms,bigdata andautomationarelikelyto enhanceproductivity,decision- making,automating& migratingtaskstomachinesor robots&masteringbigdata. CASBS Future of Work and Workers ProjectPhoto Credit: IBM Outthink
  34. 34. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Intheworkplaceofthefuture, manyoftheestablished formalizedstructuresofwhatis considered‘work’willbe‘done awaywith’throughthe imperativeofnecessity. In its place will be far more fluid and generally smaller groups of people who “swarm” together literally. Asrequiredtotackleproblems, challengesorissuesandthen quicklymoveontothenext thingwhenthey’reneededor wantedon. Photo Credit: Steelcase Why Aren’t We Building More Mixed Offices?
  35. 35. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Theworkplaceofthefuturewill beshared,multipurpose spaces-workhubswhichcan facilitateimpromptugroups settings. Providing the opportunity for teams to be formed more or less organically and then engage in ‘sprints’ towards tacking a goal. Workplace–operationally flexible&scalable;evolvingto remainfluidandflexible bringingpeopletogether. Photo Credit: Steelcase Intel predicts Post-It notes will drive Agile workplace revolution
  36. 36. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 TheadventofAIintothework willrelievetheteamsofthe futurefrommundaneactivities andformalizedreporting structure. Teams working on “intellectually creative” tasks in highly networked, shared, multipurpose space . Work-hubsthatpushteamsto generateagreaternumberof freshideasmorequicklyand ofteninarawandless formalizedstatethatdealswith thesituationandcircumstance ofthebusinessinadigital world. Photo Credit: Motorola Mobility Why Aren’t We Building More Mixed Offices?
  37. 37. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 FreedomofInclusivity;common tobesharedtocollaborateto create.Servicesandsettingsthat areextensionsandcomponents oftheworkitself. The workplace of the future will comprise of various work settings that are user changeable. Worksettingsthatareuser- changeablefromheads-down worktohighly-collaborative settingsoracombinationofthe twotosuittherequirementsof theteamforanassignmentora challengeofthedayorthehour. Photo Credit: Steelcase The main challenge of modern working life: finding the place just right to meet
  38. 38. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Workplaceofthefuturewillnot befocusedonefficiencybut rather focusedoneffectiveness. The workplace is no more just physical space. Itisthespacewearedigitally communicatingandinteracting throughtechnologyand ithas furtherexpandedintothe virtualenvironmentofthework -theareaofartificialintelligence. Recognizing workplace settings&elementsarenotjust anamortizedassetbuta strategictoolforgrowthand areelementsthatbuildhuman- centeredworkplaces. Photo Credit: EY Workspaces That Move People
  39. 39. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 CONTENTS 1. TheUntetheredOffice takesroot 2. MobileisEverything 3. RiseoftheNomadClass leadstoTalent Mobility 4. Work-Hubsstartedto appear 5. Teams&Workflowgoes Global 6. DesignThinkingmoves intotheBoardroom 7. TheEvolutionofthe FutureofWorkandthe Workplace 8. WhataretheChallenges Ahead
  40. 40. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Wemustdesignthework& workplaceofthefuturegroundup: Startfromscratch;Startfroma cleansheet;Developingnewskills andtoolstodesigntheworkplace. The vocabulary to describe the workplace must change to reflect the change of the workplace being untethered. Spacesthatwillallowforincreasein theprobabilityofinteractionsand quickassemblyofteamthatleadto innovationandproductivityto quicklyreacttomarketdemands andexpectationsforproductsand servicesinthedigitalera. Photo Credit: Getty Images
  41. 41. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Weneedtodesignour buildingandworkplaceasa weave;anurbanfabricof spaces,acollectionof buildings,spaceswitha varietyof: “Fractal” work settings changeable by the user and user controlled. Designspacesthatare fractals-arepeatingsetting -spaceswithself-similarity– whereinthedetailsofa fractal,youcanseeareplica ofthewhole-self-likethe original,justatasmaller scale. Photo Credit: Getty Images
  42. 42. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 WHOISTHEDESIGNEROF THEFUTUREWORKPLACE? Onewhospeaksandlivethe languageofthebusiness. Onewhounderstandtheebbs andflowsthatbusinessgoes thoughinthevolatiledigital businessenvironmentofthe future. Onewholeverages: Anthropology. HumanBehaviorandTalent management. Wellness. DataminingandAI. DigitalTransformation. Disruption&Innovation Technologyimplementation. Inthedesignoftheworkplace. Photo Credit: Getty Images
  43. 43. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 Organizationsarebecoming moreboundary-less,agile,global, andtransparentandleveraging thenetworkeffectsofaplatform thatisopeninclusiveandyetwith astrategicfocus. Is your organisation moving towards “the untethered workplace?” Thebiggestchallengeisto envision,createanddeploythe untetheredworkplace Wherethousandsofpeople knowwhattodo,cooperateto getitdone,andexperienceitas personallyfulfilling. Photo Credit: Getty Images
  44. 44. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 How long before Architecture, Interior Design and Engineering - who design the Workplace of the business gets impacted by this? The challenge to the Designers; Academics and Professional Associations ahead. How are our academic institutions and universities that teach the discipline of Architecture, Interior design and Engineering adapting to it and thus preparing the future designers? Photo Credit: Pixabay
  45. 45. THEUNTETHEREDWORKPLACE BUILDEXYVR2017 The Untethered Workplace - The Future of Work and the Workplace Photo Credit: Deloitte Amsterdam – The Edge coordinates For more info & consulting based on the content, please contact Philip Thomas info@ optumplus.com 1 778 724 0233 www.optumplus.com

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