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#optimizelyschoolwww.summerschool2015.eu
What is Summer School?
Optimizely Summer School
– Class 1
#Optimizelyschool
www.summerschool2015.eu
The Funnel, Goals, and Test Creation
August 6th, 2015
www.summerschool2015.eu
Adam Levinson
Customer Success Manager, EMEA
u  Help get up and running on the
tool
u  Continue to drive usage of the
platform
u  Drive usage of the platform that
adds to the clients bottom line
Agenda
3 Mins Brief Review of previous classes
5 Mins Marginal gains and Goal setting
7 Mins Strategy to building variation
30 Mins Build 3 tests live
5 Mins Questions
www.summerschool2015.eu
Across all industries, clients face key challenges
①  Aligning CRO to company strategy
②  Choosing the right direction
③  Setting the right goals
www.summerschool2015.eu
Product Page Basket Page Login Page
Delivery
Options
Delivery
Address
Payment
Page
ConversionsAll sessions
50%
31%
11% 5%
5%
8%
44%
11%
4% 5%
11%
Product to Basket
Page
Basket Page to
Login Page
Login Page to
Delivery Options
Delivery Options to
Delivery Address
Delivery Address
to Payments
Payments to
Conversion
Continue down funnel
Visit different page
Exit website
60% 3.8% 2.2% 1.9% 1.7% 1.5% 1.3%
C Where should you spend effort?
Q4 2014, based on 94k transactions
100%
www.summerschool2015.eu
Marginal Gains
www.summerschool2015.eu
www.summerschool2015.eu
Goals
www.summerschool2015.eu
Homepage Category
Page
Product
Page
Checkout
page
www.summerschool2015.eu
When choosing a winner…
- Give priority to nearby goals
- Monitor long term goals
www.summerschool2015.eu
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Exit Rate
§  Conversion
Rate
§  Revenue
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Product Page
views
§  Subcategory
pageviews
§  Searches
§  Add to Cart
§  Exit Rate
§  Conversion
Rate
§  Revenue
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Product Page
views
§  Subcategory
pageviews
§  Searches
§  Add to Cart
§  Add to Cart
§  Product tabs
§  Size / version
selects
§  Return to last
page
§  Exit Rate
§  Conversion
Rate
§  Revenue
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Product Page
views
§  Subcategory
pageviews
§  Searches
§  Add to Cart
§  Add to Cart
§  Product tabs
§  Size / version
selects
§  Return to last
page
§  Go to Next
Page
§  Product
removal
§  Related items
§  Exit Rate
§  Conversion
Rate
§  Revenue
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Product Page
views
§  Subcategory
pageviews
§  Searches
§  Add to Cart
§  Add to Cart
§  Product tabs
§  Size / version
selects
§  Return to last
page
§  Go to Next
Page
§  Product
removal
§  Related items
§  Field / Section
completions
§  To Payments
§  More info CTR
§  Update
address
§  Exit Rate
§  Conversion
Rate
§  Revenue
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
Home Page
Category
Page
Product
Page
Shopping
Basket
Shipping
Details
Payment
Page
Nearby Goals
Long-term Goals
§  Product Page
Views
§  Searches
§  Log-In
§  Store Locator
§  Category tabs
§  Product Page
views
§  Subcategory
pageviews
§  Searches
§  Add to Cart
§  Add to Cart
§  Product tabs
§  Size / version
selects
§  Return to last
page
§  Go to Next
Page
§  Product
removal
§  Related items
§  Field / Section
completions
§  To Payments
§  More info CTR
§  Update
address
§  Payments
§  Payment type
§  Field attempt /
completions
§  Conversion %
§  Revenue
§  Exit Rate
§  Conversion
Rate
§  Revenue
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  Conversion %
§  Revenue
§  To last page
§  Exit Rate
§  Home Page
§  FAQ
§  To last page
Completion Rate
Emphasize the
Primary Call to
Action
Wording /
messaging
Location /
size
Design /
color /
iconography
Minimize
Distractions
Establish a
visual
hierarchy
Remove non-
critical
content
Limit number
of choices
Communicate
Unique Selling
Points
Select/target
the right
USP’s
Refine the
messaging
Communicate
visually
Design Intuitive
Navigation
Use a clear,
consistent
layout
Structure,
naming, and
order of
sections
Use
iconography
Market Products
Effectively
Test ideal
product
visuals
Use the right
review
systems
Find ideal
description
text / length
Build a Sense of
Urgency
Show
quantity left
Push
temporary
offers
Promote
buying before
set times
Goals
Strategies
Tactics
Watch the full webinar
Sign Up for the next Class!
#optimizelyschoolwww.summerschool2015.eu
Until Class 4!
#optimizelyschoolwww.summerschool2015.eu

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Optimizely Summer School Class 3 - Convert

  • 2. What is Summer School? Optimizely Summer School – Class 1 #Optimizelyschool www.summerschool2015.eu
  • 3. The Funnel, Goals, and Test Creation August 6th, 2015 www.summerschool2015.eu
  • 4. Adam Levinson Customer Success Manager, EMEA u  Help get up and running on the tool u  Continue to drive usage of the platform u  Drive usage of the platform that adds to the clients bottom line
  • 5. Agenda 3 Mins Brief Review of previous classes 5 Mins Marginal gains and Goal setting 7 Mins Strategy to building variation 30 Mins Build 3 tests live 5 Mins Questions www.summerschool2015.eu
  • 6. Across all industries, clients face key challenges ①  Aligning CRO to company strategy ②  Choosing the right direction ③  Setting the right goals www.summerschool2015.eu
  • 7. Product Page Basket Page Login Page Delivery Options Delivery Address Payment Page ConversionsAll sessions 50% 31% 11% 5% 5% 8% 44% 11% 4% 5% 11% Product to Basket Page Basket Page to Login Page Login Page to Delivery Options Delivery Options to Delivery Address Delivery Address to Payments Payments to Conversion Continue down funnel Visit different page Exit website 60% 3.8% 2.2% 1.9% 1.7% 1.5% 1.3% C Where should you spend effort? Q4 2014, based on 94k transactions 100% www.summerschool2015.eu
  • 12. When choosing a winner… - Give priority to nearby goals - Monitor long term goals www.summerschool2015.eu
  • 14. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Exit Rate §  Conversion Rate §  Revenue
  • 15. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Product Page views §  Subcategory pageviews §  Searches §  Add to Cart §  Exit Rate §  Conversion Rate §  Revenue §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page
  • 16. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Product Page views §  Subcategory pageviews §  Searches §  Add to Cart §  Add to Cart §  Product tabs §  Size / version selects §  Return to last page §  Exit Rate §  Conversion Rate §  Revenue §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page
  • 17. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Product Page views §  Subcategory pageviews §  Searches §  Add to Cart §  Add to Cart §  Product tabs §  Size / version selects §  Return to last page §  Go to Next Page §  Product removal §  Related items §  Exit Rate §  Conversion Rate §  Revenue §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page
  • 18. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Product Page views §  Subcategory pageviews §  Searches §  Add to Cart §  Add to Cart §  Product tabs §  Size / version selects §  Return to last page §  Go to Next Page §  Product removal §  Related items §  Field / Section completions §  To Payments §  More info CTR §  Update address §  Exit Rate §  Conversion Rate §  Revenue §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page
  • 19. Home Page Category Page Product Page Shopping Basket Shipping Details Payment Page Nearby Goals Long-term Goals §  Product Page Views §  Searches §  Log-In §  Store Locator §  Category tabs §  Product Page views §  Subcategory pageviews §  Searches §  Add to Cart §  Add to Cart §  Product tabs §  Size / version selects §  Return to last page §  Go to Next Page §  Product removal §  Related items §  Field / Section completions §  To Payments §  More info CTR §  Update address §  Payments §  Payment type §  Field attempt / completions §  Conversion % §  Revenue §  Exit Rate §  Conversion Rate §  Revenue §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  Conversion % §  Revenue §  To last page §  Exit Rate §  Home Page §  FAQ §  To last page
  • 20. Completion Rate Emphasize the Primary Call to Action Wording / messaging Location / size Design / color / iconography Minimize Distractions Establish a visual hierarchy Remove non- critical content Limit number of choices Communicate Unique Selling Points Select/target the right USP’s Refine the messaging Communicate visually Design Intuitive Navigation Use a clear, consistent layout Structure, naming, and order of sections Use iconography Market Products Effectively Test ideal product visuals Use the right review systems Find ideal description text / length Build a Sense of Urgency Show quantity left Push temporary offers Promote buying before set times Goals Strategies Tactics
  • 21. Watch the full webinar
  • 22. Sign Up for the next Class! #optimizelyschoolwww.summerschool2015.eu