Understand how to monitor different components of your business infrastructure such as application servers, databases, big data stores, web servers, ERP software, middleware and messaging components, as well as virtual and cloud resources. Also see how to assign threshold values, configure alerts, automate corrective actions, generate reports, and create custom dashboards.

1. Agenda
View performance insights
Deep dive performance metrics into application
elements
Troubleshooting performance problems
Reports and dashboards
How to automate corrective actions

2. Discovery & mapping
View performance insights into various
elements of your application/infrastructure.

3. Applications Manager is an agentless
monitoring tool for your heterogeneous
infrastructure

4. Deep dive into performance metrics of
application elements

5. One tool to Monitor 100+ apps

6. Application servers

7. ERP servers

8. Middleware Technologies

9. Database servers

10. Big Data Technologies

11. Servers

12. Virtualization

13. Cloud Platforms

14. Troubleshooting performance problems

15. Challenges faced by IT admins
Server crashes
Creating dependencies
Slow applications Unaware of downtime
Optimizing
applications 'Suzan'
The DevOps Head
'Bob'
The IT
Admin
Troubleshoot memory
leak

16. Performance view

17. Performance view

18. Create thresholds and associate them
with monitors and monitor groups
Set up threshold profiles
for key application
attributes and get notified
about important events.

19. Alarm template for monitor types and groups

20. How to automate corrective actions?

21. Corrective actions
• Virtual machine action - Start/Stop/Restart VM
• Amazon EC2 instance action - Start/Stop/Restart Instance
• Java heap/ Thread dump, Garbage collection
• Execute MBeans
• Execute corrective programs - Batch/Shell/Perl Scripts
• Windows service action - Start/Stop/Restart Service
• Docker Container action - Start/Stop/Restart Container

22. Set up corrective actions

23. Notification actions
• Email and SMS notifications
• Log a ticket to ServiceDesk Plus and ServiceNow
• Send SNMP traps

24. Email action

25. How to prevent false alarm
• Consecutive polls count
• Set proper timeouts
• Network availability check
• URL availability check
• Configure alarm rules and
dependent devices for
monitors and groups
• Socket timeout

26. Maintenance
• Planned outages
• Recurrence -
Daily/Weekly/Once
• Schedule selective
monitor(s)/monitor
group(s)

27. Self evaluation
1) Does AppManager support monitoring of task scheduler in
windows server?
2) Does AppManager support DB2 server installed on iSeries?
3) Does AppManager support setting thresholds & actions in
bulk?
4) Does AppManager have an option to send SMS via email
gateway?

28. Self evaluation - answers
1) Does AppManager support monitoring of scheduled tasks in
windows monitor? --> Yes.
2) Does AppManager support DB2 server installed on iSeries? -
-> Yes
3) Does AppManager support setting thresholds & actions in
bulk? -->Yes.
4) Does AppManager have an option to send SMS via email
gateway? --> Yes.

29. Reports and dashboards

30. View raw data reports

31. Capacity Planning report
* Balance hardware costs with computing needs.
* Making efficient use of existing capacity.
* Minimizing wastage of computing resources.

32. Capacity Planning report
* Analyze oversized and undersized machines using CPU and memory utilization metrics.
* A utilization threshold can be configured for a specific metric like CPU or Memory:
-If a machine uses resources capacity less than this threshold, the machine is oversized.
-If a machine uses resources capacity more than this threshold, the machine
is undersized.

33. Forecast report
Predict & plan future disk utilization based on current utilization trends.

34. Schedule reports
• Schedule daily, weekly, or monthly reports
• Send as a PDF or CSV file
• Send as an attachment or publish as a link

35. Business hours
• Business hours is a pre-determined set of hours which helps you to view
reports for the particular hours during the day.
• Instead of viewing data for the entire 24 hour period, you can now view
reports for the particular business hour you have set.

36. • Create your own custom view in the tool
• Publish dashboards on your internal portals/TV screens
• Share custom dashboards with users as a report
Dashboards

37. Self evaluation
1) Can AppManager schedule Forecast report?
2) Can reports be pulled based on business hours?
3) Can AppManager publish dashboard?
4) Can reports be pulled based on monitor groups?

38. Self evaluation - answers
1) Can AppManager schedule Forecast report? --> Yes.
2) Can reports be pulled based on business hours? --> Yes.
3) Can AppManager publish dashboard? --> Yes.
4) Can reports be pulled based on monitor groups? --> Yes.

39. Quick recap
* Performance metrics
* Threshold & actions
* Corrective actions
* Reports & dashboards
Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com

40. Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com