The document discusses the integration of voice technology and expectations for conversational interfaces. It notes that by 2020, 85% of customer interactions will be without human involvement. New technologies are aiming for more seamless, invisible interfaces described as "zero UI". Methods are presented for integrating voice through measuring brain activity to train speech recognition systems. The optimal path forward is seen as meeting consumer expectations through assembling the right technology capabilities and experience design.

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Finally….
No more ‘speech recognition’

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By 2020, customers will manage 85%
of their relationship with the enterprise
without interacting with a human.
- Gartner

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Enabling “new” expectations…
‘AI is the new UI’
to ‘Conversational UI’
to ‘Zero UI’

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Integrated Voice

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Guess

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Voice will not get much more “integrated”
Epilepsy patients already undergoing
brain surgery have been asked to listen
to sentences spoken by different people,
while patterns of brain activity are
measured. These neural patterns trained
the vocoder.
Next, the researchers asked those same
patients to listen to speakers reciting
digits between 0 to 9, while recording
brain signals that could then be run
through the vocoder. The sound
produced by the vocoder in response to
those signals was analyzed and cleaned
up by neural networks.

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Next: Emotion
– TTS Playback
– Drowsiness
– Car Behavior

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Emotion UI

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Developing the optimal path forward
Meeting
Consumer
Expectations
Assembling the
Right Technology
Capabilities
Design
Experience
Technology

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Guess Again

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Creating Competitors
“Om concreet te kunnen worden met zo’n
applicatie heeft Amazon wel meer
bankgegevens nodig dan ze nu tot de
beschikking hebben”

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Follow the Conversation
Extending an integrated experience to external services
Add Fox Sport
to my
subscription?
Schedule an
appointment to
change tires

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Thank you !
guido.jongen@nuance.com
+31 6 5569 0169