6. It matters for people.“… an important fact of human existence: we use stories to
organize and make sense of reality.” Heider & Stimmel Study
Or, do the research yourself.
Whether you believe corporate spending, academic research,
Or your own research...
Or my personal experience, stories work.
www.odoo.com
12. ASK Clarify Entertain Summarize
A “Texas Two-Step” to a close.
●
Step 1: Discovery – Ask and Clarify
●
Step 2: Presentation – Entertain and Summarize
We care about the customer experience at every step.
13. ASK
Objective: To learn their story and what’s important..
Secondarily to learn:
- Qualify: Time frame, decision process/role, and price.
- Competitive landscape.
www.odoo.com
14. Clarify
Objective: Confirm what’s important and how they measure it.
Confirm current state / future state - “Delta” and impact.
Deal killers?
Get quotes and ask permission to use them.
If you love what you see, what happens next?
www.odoo.com
15. Entertain (Engage)
Objective: “Sell the dream!” Show them their future.
Reconnect and clarify no changes have occurred.
Tell their story – today and in the future.
Overcome the fear of change.
Confirm resolution and impact of each challenge addressed.
www.odoo.com
16. Summarize
Objective: Organic close.
Is there anything I missed?
“When we first talked remember when I asked if you love what you see what
happens next?”
Explain next steps (implementation process) - close.
www.odoo.com
26. It matters for people.“… an important fact of human existence: we use stories to
organize and make sense of reality.” Heider & Stimmel Study
Or, do the research yourself.
Whether you believe corporate spending, academic research,
Or your own research...
Or my personal experience, stories work.
www.odoo.com
32. ASK Clarify Entertain Summarize
A “Texas Two-Step” to a close.
●
Step 1: Discovery – Ask and Clarify
●
Step 2: Presentation – Entertain and Summarize
We care about the customer experience at every step.
33. ASK
Objective: To learn their story and what’s important..
Secondarily to learn:
- Qualify: Time frame, decision process/role, and price.
- Competitive landscape.
www.odoo.com
34. Clarify
Objective: Confirm what’s important and how they measure it.
Confirm current state / future state - “Delta” and impact.
Deal killers?
Get quotes and ask permission to use them.
If you love what you see, what happens next?
www.odoo.com
35. Entertain (Engage)
Objective: “Sell the dream!” Show them their future.
Reconnect and clarify no changes have occurred.
Tell their story – today and in the future.
Overcome the fear of change.
Confirm resolution and impact of each challenge addressed.
www.odoo.com
36. Summarize
Objective: Organic close.
Is there anything I missed?
“When we first talked remember when I asked if you love what you see what
happens next?”
Explain next steps (implementation process) - close.
www.odoo.com