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e-Learning & Standard Application in Korean Industry 5 th  of Sep. 2008  Han Tae In Steel Industry of POSCO Case
Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Index  II. Corporate e-Learning in Korea 1. Status of introducing e-Learning in corporate training 2. e-Learning Demand of Corporate Training 3. Introduction of e-Learning by year 4. e-Learning manpower in corporate 5. Expectation of using e-Learning in corporate in the future  6. Contents producing and using type in corporate 7. Number of e-Learning contents produced( for 2007 year)  8. Subside for e-Learning of training for employees 9. The field of e-Learning courses  10. Comparing of learning effect for e-Learning VS off-line learning 11. Effect of reducing expenses after e-Learning 12. Expected effect of e-Learning introduction 13. Problems in operation of  e-Learning  in corporate 14. Expectation about expanding e-Learning in corporate training 15. Expectation of governmental policy for introducing e-Learning
Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
I. e-Learning Industry in Korea ,[object Object],  e-Learning market  in 2007 year   (Unit : Million won, %)   Total Household Educational institution Government-Public institution Corporate Amount of money 1,727,632 735,108 69,555 163,366 759,603 Percent 100 42.6  4.0  9.5  44.0 
I. e-Learning Industry in Korea ,[object Object],Ratio of e-Learning market by user (Unit : %)     2004Year 2005Year 2006Year 2007Year Individuals 51.8  46.2  43.2  42.6  Educational institution 1.0  1.3  1.6  4.0  Government/Public institution 6.4  6.5  8.5  9.5  Corporate 40.8  46.0  46.6  44.0 
I. e-Learning Industry in Korea ,[object Object],(Unit : N, %) Business field 2004Year 2005Year 2006Year 2007Year Annual increase ratio Total 258 100.0 381 100.0 621 100.0  756 100.0  21.7  Contents 101 39.1  126 33.1  167 26.9  201 26.6 20.4 Solution 68 26.4  74 19.4  92 14.8  94 12.4 2.2 Service 89 34.5  181 47.5  362 58.3  461 61.0 27.3
I. e-Learning Industry in Korea ,[object Object],(Unit : Million won, %)  2004Year 2005Year 2006Year 2007Year Annual increase ratio The sales The component ratio  The sales The component ratio  The sales The component ratio  The sales The component ratio  Sub Total 1,298,484  100.0 1,470,817  100.0 1,617,797 100.0 1,727,057 100.0  6.8 Contents 287,498 22.1   336,320  22.9 389,452 24.1 406,022 23.5 4.3 Solution 222,954 17.2   244,814  16.6 239,091 14.8 218,389 12.6 -8.7 Service 788,082  60.7 889,683 60.5 989,254 61.1 1,102,645 63.8 11.5
I. e-Learning Industry in Korea ,[object Object],(Unit : %)  Contents Biz division Solution Biz division Service Biz division The others Biz division Sub total Total 28.8 12.8 45.3 13.1 100.0 Biz fields Contents 74.2 3.6 9.5 12.7 100.0 Solution 15.5 62.8 6.1 15.5 100.0 Service 6.7 3.3 77.3 12.7 100.0
I. e-Learning Industry in Korea ,[object Object],(Unit :  Persons  , %)    2004Year 2005Year 2006Year 2007Year The component ratio (%) Annual increase ratio (%) Total 13,248 16,414 19,644 20,773 100.0 6.3 Solution 3,428 3,522 3,686 3,487 16.8 -5.4 Contents 6,092 6,361 7,920 8,130 39.1 2.7 Service 3,728 6,531 8,038 9,156 44.1 13.9
I. e-Learning Industry in Korea ,[object Object],(Unit : $  a thousand  )  2006 2007
I. e-Learning Industry in Korea ,[object Object]
II. Corporate e-Learning in Korea ,[object Object],Corporate under 300 employees Corporate above 300 employees (Unit :%)  2.6 39.2 2006 Year 3.0 52.0 2007 Year + 12.8%P
II. Corporate e-Learning in Korea ,[object Object],(Unit : Million Won)  Year 2004 2005 2006 2007 Ratio for increase Scale 527,291 668,169 752,286 759,603 0.97
II. Corporate e-Learning  in Korea ,[object Object],(Unit : N, %) 17.1 Before 2000 Year 12.4 2001 Year 10.6 2002 Year 8.8 2003 Year 15.3 2004 Year 11.8 2005 Year 11.8 2006 Year 12.4 2007 Year
II. Corporate e-Learning  in Korea ,[object Object],9.7 8.1 7.0 Average HRD manpower 2.2 3.0 2.9 Average e-Learning manpower (Unit : N)  22.7 37.0 41.6 Ratio 2005 Year  2006 Year  2007 Year
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %) The ratio of e-Learning course Among the whole learning course 2007 Year  2008 Year  2009 Year  2010 Year 21.0 23.2 23.9 26.3 The ratio of e-Learning budget Among the whole education budget 14.7 15.9 16.2 17.3 The grade which employee use  e-Learning in the future (5 likert) 3.54 3.68 3.78
II. Corporate e-Learning in Korea ,[object Object],(Unit : %) Direct development Direct + external development External development Purchase/ Lease Using the e-Learning service institute Total 7.3 18.3 14.6 4.9 54.9 Corporate under 300 employees 4.8 14.3 4.8 7.1 69.0 Corporate over 300 employees 10.0 22.5 25.0 2.5 40.0
II. Corporate e-Learning  in Korea ,[object Object],(Unit : N)  56.7 49.9 6.9 Total 16.3 11.5 4.8 Corporate under 300  employees 74.0 66.3 7.7 Total N of development N of upgrade existing contents N of new development Corporate over 300  employees
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  78.2 21.8 total 75.9 24.1 81.4 16.6 Support Not support Corporate under 300  employees Corporate over 300  employees
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  88.1 Job 69.3 Language 68.3 IT 61.4 Leadership 60.4 Personality 54.5 Qualification 54.5 Marketing 28.7 Industry Tech 17.8 Other
II. Corporate e-Learning  in Korea ,[object Object],(Unit : 5 likert)  3.73 Participation 3.39 Job Satisfaction 3.32 Improve of work competence 3.44 Efficiency of training 3.26 Increase of sales 3.54 Productivity
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  Strong reduction Little reduction Similar Increase Reduction Ratio among The total Total 13.9 44.6 36.6 5.0 24.8  Corporate under 300  employees 13.8 44.8 37.9 3.4 23.4  Corporate over 300  employees 14.0 44.2 34.9 7.0 26.3 
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  Reduction of educational operation Reduction of burden for selecting place and lecturer, management Encourage to participant in education by self Ability of servicing various education Customized education The others Total 29.8 19.9 19.9 19.3 8.8 2.2 Corporate under 300  employees 29.3 19.2 21.2 14.1 12.1 4.0 Corporate over 300  employees 30.5 20.7 18.3 25.6 4.9 -
II. Corporate e-Learning in Korea ,[object Object],(Unit : N, %)  Lack of necessary contents Lack of voluntary participant of employee Lack of tools for measure education effect Lower effect than cost Less entry wall (introducing, establishing cost) Lack of worker for operation The others Total 50.5 40.6 38.6 34.7 10.9 8.9 3.0 Corporate under 300  employees 50.0 41.4 39.7 34.5 6.9 6.9 3.4 Corporate  over 300  employees 51.2 39.5 37.2 34.9 16.3 11.6 2.3
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  Down sizing Similar Expanding Very expanding Total 3.0 20.8 70.3 5.9 Corporate under 300  Employees 1.7 20.7 69.0 8.6 Corporate over 300  employees 4.7 20.9 72.1 2.3
II. Corporate e-Learning  in Korea ,[object Object],(Unit : %)  69.3 66.3 Tax reduction & supporting  tuition fee 48.5 51.5 Supporting  contents producing  33.9 30.7 Expansion e-Learning Infra 2006 Year  2007 Year 9.7 21.8 Cultivating e-Learning manpower 32.1 15.8 Information service for trend and technology  3.3 2.0 Others
III. Steel industry case of POSCO ,[object Object],[object Object],The best learning Infra ,[object Object],[object Object],The best learning contents ,[object Object],[object Object],[object Object],The most convenient learning service Establishment of  the most customized e-Learning being able to contribute improvement  individual’s competence and corporate performance   HRD Center establishment leading e-Learning, Which with Hard ware, Soft ware and human ware 1. Vision and Strategy for e-Learning Center
[object Object],[object Object],[object Object],[object Object],III. Steel industry case of POSCO (Unit : N)
3. Application of standard in quality management 1) Establishment of skill education needs analysis system per unit organization  2) Connecting work with learning (Cyber education, CBL, Remote Screen learning, KMS, CoP) 3) Case of development of customized learning contents according to leaner competence through adapting six-sigma  4) Supporting learning per individuals by learning consulting 5)  Improvement of education service by reestablishing learning management system 6)  e-Learning content quality management by operating steps III. Steel industry case of POSCO
4. Establishing operating process and quality    management system of e-Learning Operation Running Operation Plan Operation Management Operation sustain Operation Preparing e-Survey system Technical training needs analytical system per organizations Council committee for course development  Tutoring Ability security After learning consulting  CoP activities Quality assessment commission  Monitoring opinion reflects/improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Individuals customized learning KM related learning EPSS practice education improvement Close adhesion management by monitoring learning Fault recovery/confrontation  III. Steel industry case of POSCO
5. Specific content of QM by operating process management ○  Reflecting of the best education needs by e-Survey system development, operation 1) Operation planning phase (1/3) III. Steel industry case of POSCO Education requirement analysis and the present application evaluation system Unit organization skill education needs analysis system ㅇ Needs search· analysis  system ㅇ Supporting adoption performance ㅇ  Supporting on-Line education consulting ㅇ DB establishment for technology needs the    appropriate unit organization  ㅇ Tool development for periodic aggregating    real time needs - Using the standard needs sheet per field ㅇ Needs reflection by Just-In-Time ㅇ Feedback rapidly data of analysis result ㅇ Establishment of on-line consulting related    education  ㅇ Need analysis of factory unit  ㅇ Standardization of needs analysis process    appropriating to unit organization ㅇ  Selected adoption of necessary technology  ㅇ Identification of new technology needs and    selection course ㅇ Needs analysis of education for workplace    worker ㅇ  e-Learning quality improvement by   evaluating work adoption ㅇ Customized course development through    consulting ㅇ Identification needs per unit organization by    using the system ㅇ Customized course development for potential    technology Needs ㅇ Performance improvement through active    adopting work Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Contents quality management  by deliberate council ※  Operation of ‘contents quality evaluation deliberate council’ (4persons) 1) Operation planning phase (2/3) III. Steel industry case of POSCO Course development c ouncil committee  (before development) Quality assurance activity of  development phase (during development)  Deliberate council (after development) ㅇ Deliberate council   : 7 persons ㅇ Verification about    educational contents,    propriety and effectiveness ㅇ Communication system    between with the planner,    the quality manager and the    project manager ㅇ Deliberate council   : 7persons ㅇ A ~ C grade evaluation by    each module ㅇ  Verification development    propriety and the    investigation propriety    course development which    is systematic and rational    contributes in management    result ㅇ Execution the report which is    development phased by    quality verification * Starting and ending, fixed    period (daytime/monthly    publication), non-periodical   etc ㅇ Investigation of content    development according to    learning object, expression    of contents, appropriation    of description type and    instructional design ㅇ Investigation in advance    development propriety ㅇ Risk management ㅇ Quality inspection by    periodic monitoring ㅇ Contents re-plan and complement below C grade ㅇ Contents quality diagnosis and improvement Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Encouraging the learning activity by forcing of tutor’s competence  ※  Operating on-line community for enforcing tutor community 1) Operation planning phase (3/3) III. Steel industry case of POSCO Public invitation of tutor in company Operating tutor training course ㅇ A pplication  of tutor r egular public  invitation     system  (by contents module unit)  ㅇ Program of forcing tutor’s competency ㅇ Basic important condition (Ministry of Labor    standard adoption)   - The person who is an above of corresponding    field practical career 3Year  -The person who    has above of master degree corresponding    field ㅇ Evaluation item   - Qualification condition, interview and service    record, The others ㅇ Tutor training course, and solving new knowledge and operational errors through tutor workshop ㅇ Recruiting tutor who is active and positive ㅇ Inactive tutor who is shift possibility    immediately ㅇ Trading the opinion and providing information by the off-line meeting of tutors ㅇ Communication for improvement method about e-Learning tutor activities Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Education guidance and application support ※  Providing the specific information and sample course when someone click the course 2) Operation preparing phase (1/2) III. Steel industry case of POSCO Learning course path Learning recommendation process ㅇ  Providing Learning roadmap    -> Deriving efficient learning  ㅇ  Providing systematic learning activity guide    -> Reinforcement of self-development support system ㅇ  Presentation concretely the course for the learning    to complete at before and after ->  inducing the learning motivation and supporting    to meet the needs Self-development ㅇ  Classification course operating by level and learning    guide ㅇ  Providing course classification by function qualification  ㅇ  Providing content - Design according to personnel system and educational    system of the company - Consideration the present business field and    accomplishment career ㅇ  Selection possibility the field which forecasts the    changing work position in the future ㅇ  Management the changing things of    recommendation course ㅇ  Providing content   - Selection the field which the learner needs by    system of educational process of the company  - Realization available to select duplicable the course  ㅇ  Problem solving of difficult to select previous learning    course when the position change ㅇ  Ability of supporting efficient learning ㅇ  Inducing the learning motivation and inciting learning    accomplishing craving ㅇ  Supporting systemic learning before and after changing    the work position ㅇ  Finding professional knowledge and improving    management performance by inducing the learning    motivation  ㅇ  Contributing the improvement of work competence    by supporting interrelated learning course Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Providing learning guide and registration by diagnosing individuals competence 2) Operation preparing phase (2/2) III. Steel industry case of POSCO Providing customized learning course by diagnosing individuals competence ㅇ  Analysis the division of lack Individuals competence -> Providing learning course    relation needed in and out company ㅇ  Development the diagnosis system by work competence of company -> Providing    rational and objective self-development learning ㅇ  Establishment DB of work skill and external curriculum  ㅇ  Establishment interface related personnel assessment with work competence ㅇ  Strengthening self-reflection by diagnosis result, and review function  ㅇ  Strengthening the relation with personnel strategy of company and using the    distribution of human recourse ㅇ  Maximizing learning effect  through supporting the establishment of the competence    system ㅇ  Identification of learning roadmap and  reengineering  Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Improving learning quality and maximizing the learning effectiveness by various operation method 3) Operation phase (1/2) III. Steel industry case of POSCO Operating the cyber-course customized according to individuals competence Learning related KM Using the SEPSS ㅇ  Supporting the customized    learning focused on leaner    competence for increasing    learning effect ㅇ Sharing work and learning    experience  ㅇ Standardization of KM process ㅇ Knowledge specialist institutional    establishment ㅇ Activation and life of KM  ㅇ Supporting the process for    improvement related action    strategy by whole and division    of company ㅇ  Self-selecting and compositing and    opening the learning course    process learning ㅇ  Supporting the learning by a    person in charge of the course ㅇ  Operation centered in the course    developed by oneself, which can    mutually composition ㅇ One-Stop using necessary    knowledge  ㅇ Knowledge packaging learning    organization ㅇ Strengthening work specialist    competence  learning organization ㅇ Providing and management    procedure process by steps ㅇ Using the sample and    managing the interesting field    about assignment ㅇ  Increasing the learning effect and    expanding the chance of    Self-Directed learning according to    competence of individuals ㅇ  Increasing the work efficiency by    using necessary knowledge One-   Stop  ㅇ  Heightening of competitiveness for    every employee as knowledge    worker ㅇ Getting by experience of    success / failure ㅇ  Decreasing the deviation of work    knowledge ㅇ Systemic management of work    improvement according to the    process schedule ㅇ Supporting the Project    efficiently Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Supporting learning activity and tutoring by learning monitoring 3) Operation phase (2/2) III. Steel industry case of POSCO LMS based on learner Push service of  learning process information  precious education matter management and tutor support System failure rehabilitation and confrontation system ㅇ establishment based on    total learning    competence    management  ㅇ One stop learning   service function ㅇ  Providing learning    process information Push    Service ㅇ  Automatic mailing service    of question and answer ㅇ  Establishment of precious    learning operating    management system ㅇ  Providing timely tutoring    for activation of interaction    of lecturer and learner ㅇ Minimization of obstacle    occurrence by    observing standards    process and  preventive    maintenance ㅇ Relation work with    learning ㅇ Supporting the learning    one stop service  ㅇ Operating (by using the    name tag) learning guide    automatic mailing system    at periodic course    procedure  ㅇ  Providing program and    resource for improving    competence of learner    Individuals  ㅇ  work automation of the    simple repetition education    progress business    automation ㅇ Response quick and    accurate when the error   occurs ㅇ  Providing learning    activity of in-out    company on the one    screen from registration    of On/Off Line education    to management after ㅇ Encouragement and    evaluation for lasting    learner Increasing person    who complete by sending    the mail and message ㅇ Increasing education satisfaction by strengthening tutor activity  immediately solution  about the question  ㅇ learning progress ratio, learning time by managing daily learning amount and increasing learning understanding  ㅇ  Recurrence prevention    thorough removal    cause of occurrence    obstacle ㅇ  prevention of similar    obstacle occurring    Beforehand by sharing    content information of    obstacle Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Improving the learning process continuously by analysis learning result and improvement idea, monitoring result 4) Operation management phase III. Steel industry case of POSCO Analysis e-Learning performance and monitoring result Feedback learning result for learner Managing tutor Reflection Of learning result in personnel ㅇ Check and analysis course openly ㅇ  Analysis of monitoring about improvement idea ㅇ Participation in survey and submitting completion assessment and feedback of grade ㅇ Operating the tutor activity managing criteria ( Tutor activity assessment ) ㅇ Relation time of learning completion  with personnel ㅇ Connecting personnel and compensation for qualified person ㅇ Analysis of main content -N of learner, completion ratio, learner satisfaction, improvement idea, monitoring opinion, average learning joining time, adoption of work, ROI etc. ㅇ flexible assessment schedule ㅇ Managing the problem bank ㅇ Providing learning result contents - comparing the learning time, learning participation, learning understanding, completion ㅇ Providing incentive great tutor activity and changing the inadequate tutor ㅇ MBO registration, Personnel DB input,  Reflection in the promotion  ㅇ assessment and personnel assessment reflection by managing BSC criteria of e-Learning  ㅇ Establishment of course which the studies accomplishing and completion ratio is inactive ㅇ System improvement and operation criteria rearrangement, strengthening tutor activity for increasing convenience of learner ㅇ  learning promotion by providing result and competing with other learner ㅇ Inducing participation tutor activity ㅇ Increasing leaning participation ㅇ Increasing learning effect Advantage Trait Strategy  of  realization
5. Specific content of QM by operating steps ○  Supporting learning continuously 5) Operation sentence phase III. Steel industry case of POSCO Consulting information  After learning  contents quality assessment committee CoP activity ㅇ periodically providing learner information    related learning after completion of    course -> learning accomplishment,    self-test, and guide after learning  ㅇ assessment committee    member: 4persons ㅇ Content composition, design,    learning design,    user convenience, realization    technology ㅇ increasing learning effect like    increasing competence of    self-development by voluntary    CoP composition after    learning  ㅇ Providing content   - related book, related article, related    common sense, Technical terminology    explains, the seminar and meeting    holding etc. ㅇ Selective sorting possibility of learning    consulting information Provider ㅇ Quality assessment after    operating for 1Year ㅇ Total Community    composition:   15field 899 compositions ㅇ CoP composition after    learning : 61courses    17,487persons    (focus on q ualification acquisition ) ㅇ Inducing continuous self-development by    providing information related learning    after completing the course ㅇ Planning for increasing work    competence by providing continuous    learning ㅇ Creating the voluntary and participate    learning atmosphere not one-time ㅇ Decision of the refresh level    according to their grade ㅇ Qualification acquisition    present condition after    operating  Advantage Trait Strategy  of  realization
6. Effect and current issues  ▶  Investigating needs which are suitable in digital knowledge time and contents quality guarantees    ▶ Connecting directly in work and business performance with establishment various operating    support system 1 ▶  Inducing continuous self-development and learning in aspect of life long learning ▶  Leaning the high performance of business by connecting with work 2 ▶  Cyber education course is appropriate learning style for adults because it is satisfying the    various needs of individuals and considering the competence of individuals not common    education for popular people 3 ▶  Maximizing learning effect by supporting the establishment of systematic and rational   competence system, connecting with personnel strategy, providing methods to supplement,    developing the lack competence of individuals 4 III. Steel industry case of POSCO

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e-Learning & Standard Application in Korean Industry

  • 1. e-Learning & Standard Application in Korean Industry 5 th of Sep. 2008 Han Tae In Steel Industry of POSCO Case
  • 2.
  • 3. Index II. Corporate e-Learning in Korea 1. Status of introducing e-Learning in corporate training 2. e-Learning Demand of Corporate Training 3. Introduction of e-Learning by year 4. e-Learning manpower in corporate 5. Expectation of using e-Learning in corporate in the future 6. Contents producing and using type in corporate 7. Number of e-Learning contents produced( for 2007 year) 8. Subside for e-Learning of training for employees 9. The field of e-Learning courses 10. Comparing of learning effect for e-Learning VS off-line learning 11. Effect of reducing expenses after e-Learning 12. Expected effect of e-Learning introduction 13. Problems in operation of e-Learning in corporate 14. Expectation about expanding e-Learning in corporate training 15. Expectation of governmental policy for introducing e-Learning
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  • 29.
  • 30. 3. Application of standard in quality management 1) Establishment of skill education needs analysis system per unit organization 2) Connecting work with learning (Cyber education, CBL, Remote Screen learning, KMS, CoP) 3) Case of development of customized learning contents according to leaner competence through adapting six-sigma 4) Supporting learning per individuals by learning consulting 5) Improvement of education service by reestablishing learning management system 6) e-Learning content quality management by operating steps III. Steel industry case of POSCO
  • 31.
  • 32. 5. Specific content of QM by operating process management ○ Reflecting of the best education needs by e-Survey system development, operation 1) Operation planning phase (1/3) III. Steel industry case of POSCO Education requirement analysis and the present application evaluation system Unit organization skill education needs analysis system ㅇ Needs search· analysis system ㅇ Supporting adoption performance ㅇ Supporting on-Line education consulting ㅇ DB establishment for technology needs the appropriate unit organization ㅇ Tool development for periodic aggregating real time needs - Using the standard needs sheet per field ㅇ Needs reflection by Just-In-Time ㅇ Feedback rapidly data of analysis result ㅇ Establishment of on-line consulting related education ㅇ Need analysis of factory unit ㅇ Standardization of needs analysis process appropriating to unit organization ㅇ Selected adoption of necessary technology ㅇ Identification of new technology needs and selection course ㅇ Needs analysis of education for workplace worker ㅇ e-Learning quality improvement by evaluating work adoption ㅇ Customized course development through consulting ㅇ Identification needs per unit organization by using the system ㅇ Customized course development for potential technology Needs ㅇ Performance improvement through active adopting work Advantage Trait Strategy of realization
  • 33. 5. Specific content of QM by operating steps ○ Contents quality management by deliberate council ※ Operation of ‘contents quality evaluation deliberate council’ (4persons) 1) Operation planning phase (2/3) III. Steel industry case of POSCO Course development c ouncil committee (before development) Quality assurance activity of development phase (during development) Deliberate council (after development) ㅇ Deliberate council : 7 persons ㅇ Verification about educational contents, propriety and effectiveness ㅇ Communication system between with the planner, the quality manager and the project manager ㅇ Deliberate council : 7persons ㅇ A ~ C grade evaluation by each module ㅇ Verification development propriety and the investigation propriety course development which is systematic and rational contributes in management result ㅇ Execution the report which is development phased by quality verification * Starting and ending, fixed period (daytime/monthly publication), non-periodical etc ㅇ Investigation of content development according to learning object, expression of contents, appropriation of description type and instructional design ㅇ Investigation in advance development propriety ㅇ Risk management ㅇ Quality inspection by periodic monitoring ㅇ Contents re-plan and complement below C grade ㅇ Contents quality diagnosis and improvement Advantage Trait Strategy of realization
  • 34. 5. Specific content of QM by operating steps ○ Encouraging the learning activity by forcing of tutor’s competence ※ Operating on-line community for enforcing tutor community 1) Operation planning phase (3/3) III. Steel industry case of POSCO Public invitation of tutor in company Operating tutor training course ㅇ A pplication of tutor r egular public invitation system (by contents module unit) ㅇ Program of forcing tutor’s competency ㅇ Basic important condition (Ministry of Labor standard adoption) - The person who is an above of corresponding field practical career 3Year -The person who has above of master degree corresponding field ㅇ Evaluation item - Qualification condition, interview and service record, The others ㅇ Tutor training course, and solving new knowledge and operational errors through tutor workshop ㅇ Recruiting tutor who is active and positive ㅇ Inactive tutor who is shift possibility immediately ㅇ Trading the opinion and providing information by the off-line meeting of tutors ㅇ Communication for improvement method about e-Learning tutor activities Advantage Trait Strategy of realization
  • 35. 5. Specific content of QM by operating steps ○ Education guidance and application support ※ Providing the specific information and sample course when someone click the course 2) Operation preparing phase (1/2) III. Steel industry case of POSCO Learning course path Learning recommendation process ㅇ Providing Learning roadmap -> Deriving efficient learning ㅇ Providing systematic learning activity guide -> Reinforcement of self-development support system ㅇ Presentation concretely the course for the learning to complete at before and after -> inducing the learning motivation and supporting to meet the needs Self-development ㅇ Classification course operating by level and learning guide ㅇ Providing course classification by function qualification ㅇ Providing content - Design according to personnel system and educational system of the company - Consideration the present business field and accomplishment career ㅇ Selection possibility the field which forecasts the changing work position in the future ㅇ Management the changing things of recommendation course ㅇ Providing content - Selection the field which the learner needs by system of educational process of the company - Realization available to select duplicable the course ㅇ Problem solving of difficult to select previous learning course when the position change ㅇ Ability of supporting efficient learning ㅇ Inducing the learning motivation and inciting learning accomplishing craving ㅇ Supporting systemic learning before and after changing the work position ㅇ Finding professional knowledge and improving management performance by inducing the learning motivation ㅇ Contributing the improvement of work competence by supporting interrelated learning course Advantage Trait Strategy of realization
  • 36. 5. Specific content of QM by operating steps ○ Providing learning guide and registration by diagnosing individuals competence 2) Operation preparing phase (2/2) III. Steel industry case of POSCO Providing customized learning course by diagnosing individuals competence ㅇ Analysis the division of lack Individuals competence -> Providing learning course relation needed in and out company ㅇ Development the diagnosis system by work competence of company -> Providing rational and objective self-development learning ㅇ Establishment DB of work skill and external curriculum ㅇ Establishment interface related personnel assessment with work competence ㅇ Strengthening self-reflection by diagnosis result, and review function ㅇ Strengthening the relation with personnel strategy of company and using the distribution of human recourse ㅇ Maximizing learning effect through supporting the establishment of the competence system ㅇ Identification of learning roadmap and reengineering Advantage Trait Strategy of realization
  • 37. 5. Specific content of QM by operating steps ○ Improving learning quality and maximizing the learning effectiveness by various operation method 3) Operation phase (1/2) III. Steel industry case of POSCO Operating the cyber-course customized according to individuals competence Learning related KM Using the SEPSS ㅇ Supporting the customized learning focused on leaner competence for increasing learning effect ㅇ Sharing work and learning experience ㅇ Standardization of KM process ㅇ Knowledge specialist institutional establishment ㅇ Activation and life of KM ㅇ Supporting the process for improvement related action strategy by whole and division of company ㅇ Self-selecting and compositing and opening the learning course process learning ㅇ Supporting the learning by a person in charge of the course ㅇ Operation centered in the course developed by oneself, which can mutually composition ㅇ One-Stop using necessary knowledge ㅇ Knowledge packaging learning organization ㅇ Strengthening work specialist competence learning organization ㅇ Providing and management procedure process by steps ㅇ Using the sample and managing the interesting field about assignment ㅇ Increasing the learning effect and expanding the chance of Self-Directed learning according to competence of individuals ㅇ Increasing the work efficiency by using necessary knowledge One- Stop ㅇ Heightening of competitiveness for every employee as knowledge worker ㅇ Getting by experience of success / failure ㅇ Decreasing the deviation of work knowledge ㅇ Systemic management of work improvement according to the process schedule ㅇ Supporting the Project efficiently Advantage Trait Strategy of realization
  • 38. 5. Specific content of QM by operating steps ○ Supporting learning activity and tutoring by learning monitoring 3) Operation phase (2/2) III. Steel industry case of POSCO LMS based on learner Push service of learning process information precious education matter management and tutor support System failure rehabilitation and confrontation system ㅇ establishment based on total learning competence management ㅇ One stop learning service function ㅇ Providing learning process information Push Service ㅇ Automatic mailing service of question and answer ㅇ Establishment of precious learning operating management system ㅇ Providing timely tutoring for activation of interaction of lecturer and learner ㅇ Minimization of obstacle occurrence by observing standards process and preventive maintenance ㅇ Relation work with learning ㅇ Supporting the learning one stop service ㅇ Operating (by using the name tag) learning guide automatic mailing system at periodic course procedure ㅇ Providing program and resource for improving competence of learner Individuals ㅇ work automation of the simple repetition education progress business automation ㅇ Response quick and accurate when the error occurs ㅇ Providing learning activity of in-out company on the one screen from registration of On/Off Line education to management after ㅇ Encouragement and evaluation for lasting learner Increasing person who complete by sending the mail and message ㅇ Increasing education satisfaction by strengthening tutor activity immediately solution about the question ㅇ learning progress ratio, learning time by managing daily learning amount and increasing learning understanding ㅇ Recurrence prevention thorough removal cause of occurrence obstacle ㅇ prevention of similar obstacle occurring Beforehand by sharing content information of obstacle Advantage Trait Strategy of realization
  • 39. 5. Specific content of QM by operating steps ○ Improving the learning process continuously by analysis learning result and improvement idea, monitoring result 4) Operation management phase III. Steel industry case of POSCO Analysis e-Learning performance and monitoring result Feedback learning result for learner Managing tutor Reflection Of learning result in personnel ㅇ Check and analysis course openly ㅇ Analysis of monitoring about improvement idea ㅇ Participation in survey and submitting completion assessment and feedback of grade ㅇ Operating the tutor activity managing criteria ( Tutor activity assessment ) ㅇ Relation time of learning completion with personnel ㅇ Connecting personnel and compensation for qualified person ㅇ Analysis of main content -N of learner, completion ratio, learner satisfaction, improvement idea, monitoring opinion, average learning joining time, adoption of work, ROI etc. ㅇ flexible assessment schedule ㅇ Managing the problem bank ㅇ Providing learning result contents - comparing the learning time, learning participation, learning understanding, completion ㅇ Providing incentive great tutor activity and changing the inadequate tutor ㅇ MBO registration, Personnel DB input, Reflection in the promotion ㅇ assessment and personnel assessment reflection by managing BSC criteria of e-Learning ㅇ Establishment of course which the studies accomplishing and completion ratio is inactive ㅇ System improvement and operation criteria rearrangement, strengthening tutor activity for increasing convenience of learner ㅇ learning promotion by providing result and competing with other learner ㅇ Inducing participation tutor activity ㅇ Increasing leaning participation ㅇ Increasing learning effect Advantage Trait Strategy of realization
  • 40. 5. Specific content of QM by operating steps ○ Supporting learning continuously 5) Operation sentence phase III. Steel industry case of POSCO Consulting information After learning contents quality assessment committee CoP activity ㅇ periodically providing learner information related learning after completion of course -> learning accomplishment, self-test, and guide after learning ㅇ assessment committee member: 4persons ㅇ Content composition, design, learning design, user convenience, realization technology ㅇ increasing learning effect like increasing competence of self-development by voluntary CoP composition after learning ㅇ Providing content - related book, related article, related common sense, Technical terminology explains, the seminar and meeting holding etc. ㅇ Selective sorting possibility of learning consulting information Provider ㅇ Quality assessment after operating for 1Year ㅇ Total Community composition: 15field 899 compositions ㅇ CoP composition after learning : 61courses 17,487persons (focus on q ualification acquisition ) ㅇ Inducing continuous self-development by providing information related learning after completing the course ㅇ Planning for increasing work competence by providing continuous learning ㅇ Creating the voluntary and participate learning atmosphere not one-time ㅇ Decision of the refresh level according to their grade ㅇ Qualification acquisition present condition after operating Advantage Trait Strategy of realization
  • 41. 6. Effect and current issues ▶ Investigating needs which are suitable in digital knowledge time and contents quality guarantees ▶ Connecting directly in work and business performance with establishment various operating support system 1 ▶ Inducing continuous self-development and learning in aspect of life long learning ▶ Leaning the high performance of business by connecting with work 2 ▶ Cyber education course is appropriate learning style for adults because it is satisfying the various needs of individuals and considering the competence of individuals not common education for popular people 3 ▶ Maximizing learning effect by supporting the establishment of systematic and rational competence system, connecting with personnel strategy, providing methods to supplement, developing the lack competence of individuals 4 III. Steel industry case of POSCO