Presentation at the international conference “PECOS4SMEs – Cross-border e-Commerce for SMEs” by Ernst Hoestra. This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

1. Reverse Logistics Group
Ecommerce presentation
Amsterdam December 3, 2014

2. We help to close material loops.
The Reverse Logistics Group
facilitates closed material
loops by providing next-generation
returns and recycling
management solutions.
© Reverse Logistics Group 2014 December 9, 2014 2

3. We support throughout the entire product lifecycle.
E-Commerce/ Retail Returns
 Integrated Returns Management
 Warranty/ Out of Warranty
 Try & Buy Returns
 Buy Back Programs
Value Return Services
 Service and Spare Parts Returns
 Product Recalls – Electronics
 Warranty Extension
 Home Care Products Management
 Medical Gas Distribution
Compliance
Sustainability
Value-Add
Environmental Compliance Services
 International Compliance Management
 Battery Return Systems
 WEEE Returns Systems
 Packaging Return Systems
 Deposit Schemes
Recycling Returns Management
 Disposal Solutions
 Tack-back Schemes
 Secondary Raw Material Supply
 International Trading Channels
 Toner Cartridge Recycling
© Reverse Logistics Group 2014 December 9, 2014 3

4. The RLG Group organization
Reverse Logistics Group
 290 employees (2013)
 120 mil. EUR revenues (FY 2013)
RLG Health
Care GmbH
CCR LS AG Cycleon B.V. RLG Recare
GmbH
RLG Trade
GmbH
© Reverse Logistics Group 2014 4

5. The complexity of reverse logistics
Impact on your organization
© Reverse Logistics Group 2014 5

6. European network and return centres
Value added services locally
© Reverse Logistics Group 2014 6

7. Reverse Logistics: Volume Flow
Sales
Recycling Pickup
Mail-back
Repair
Re-Use
Pickup
Consumer
Secondary Raw Materials
Producer
Products
Collection
Point
Remarketing
Sales
Sorting
Consolidation
Recycling
Refurbishment
Retail
Integrated
Management
System
© Reverse Logistics Group 2014 December 9, 2014 7

8. Reverse Logistics System
Consumer
Collection
Order
Sales
Recycling Pickup
Mail-back
Repair
Re-Use
Pickup
€
Discount Budget
Reporting
Discount Budget
%
Reporting
%
%
Secondary Raw Materials
Loyalty &
Purchase
Producer
Products
Collection
Point
Remarketing
Sales
Sorting
Consolidation
Collection
Order
Volume
Reporting
Coordination
Volume
Reporting
Recycling
%
Refurbishment
Retail
Coordination
%
Discount Payout
Integrated
Management
System
Volume Reporting
© Reverse Logistics Group 2014 December 9, 2014 8

9. Extended Producer Responsibility
Electronic
Equipment
EC Directive
2002/96/EC
Batteries
EC Directive
2006/66/EC
Packaging
EC Directive
94/62/EC
© Reverse Logistics Group 2014 9

10. Ecommerce: Authorised Representative (AR)
(Member) State 1 Member State 2
Producer* Importer
End-user
Retailer
Authorised
Representative
National
Register
* Article 17(1)
© Reverse Logistics Group 2014 10

11. Integrated after-sales returns management
 tailored international end-to-end solutions
for commercial returns, buy back
programs, try & buy schemes etc.
 for operators of e-business platforms and
manufacturers or importers
 including e.g. content check, advanced
sorting, product evaluation/ screening,
repair and downstream processing
Streamlined, cost-efficient processes.
Enhanced customer loyalty.
© Reverse Logistics Group 2014 December 9, 2014 11

12. Thank you for your attention.
Ernst Hoestra
Ernst.Hoestra@cycleon.com
Reverse Logistics Group
Karl-Hammerschmidt-Str. 36
D 85609 Dornach
Tel +49 89 49049 100
info@rev-log.com
www.rev-log.com
www.return-to-value.com

13. Our global reach.
Offices on 3 continents, in > 30 countries.
Operations in > 50 countries.
© Reverse Logistics Group 2014 December 9, 2014 13