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Cisco systems architecture

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Cisco ERP Implementation and related results about Systems Integration.
Project Members:
Rohan Kumbhar, Chris Moss, Dhanesh Gandhi, John Hicks and Gouthami Gurram

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Cisco systems architecture

  1. 1. Cisco Systems Architecture: ERP and Web Enabled IT ____________________________Christopher Moss * Dhanesh Gandhi *Gouthami Gurram * John Hicks * Rohan Kumbhar
  2. 2. Agenda Company‟s History & Growth Strategy Current Application assessment Connectivity & Mobility Business Process Web presence Customer Relationship Management Conclusion
  3. 3. History Cisco was founded in 1984 by Leonard Bosack and Sandra Lerner Principal product from inception was the internetworking router. First product shipped in 1986 Don Valentine, first major investor ◦ Secured investment by demanding a controlling interest in company ◦ Promptly hired John Morgridge as CEO
  4. 4. Growth 1990‟s companies began installing local area networks (LANs) Tremendous growth opportunities John Chambers took over in 1995 Adopted strategy of Systematic Acquisitions and Strategic Alliances As of April 2008 Cisco had acquired 127 companies – 50% of the company
  5. 5. Growth The largest acquisition as of April 2008 was Scientific Atlanta Arguably the most important Acquisition was StrataCom, Inc. ◦ $4.67 billion acquisition completed in April 1996 ◦ Leading supplier of products capable of handling voice, data and video
  6. 6. Growth
  7. 7. Strategy  Guided by Market Transition 2008-Current Collaboration 2006-2008 2000-2006 Web 2.0 Network as Network of Platform Borderless Networks networks 1997-2000 Mobile IP All-in-one (Voice/Video)1990-1997End-End and IP basednetworks
  8. 8. Business Strategy Provide Networks and Communication SolutionsStrategic Objectives Lead Cisco entry into key market Invest in strategic technologies and partners Partner with business units – a strategic advisor Talent Management
  9. 9. Business Strategy Business plan  Assemble a broad product line so Cisco can serve as one-stop shopping for business networks.  Systematize acquisitions standards for networking.  Set industry wide software standards for networking.  Pick the right strategic partners.
  10. 10. Mission & VisionVision “change the way world works, lives, plays and learns.”Mission “to shape the future of the Internet by creating unprecedented value and opportunity for its customers, employees, investors and ecosystem partners.”
  11. 11. Goal & CultureGoal Become lead architect and provider for new Internet-based infrastructure Change the way companies and industries operateCulture Sustainability Quality team No technology religion Stretch Goals/ Continuous Improvement Teamwork Fun Trust/Integrity/Giving Back Drive change
  12. 12. Corporate Strategy Product Innovation Operations Customer relationship
  13. 13. Acquisition StrategySource: Scheinman, D (2004), „Corporate Development at Cisco‟ Senior Vice President, DanScheinman Viewed at 14/07/06
  14. 14. Industry Structure Bargain Power of Buyer Potential Entrants • Buyer power in the low end and •Capital intensive business residential products •Barrier to entry is high • Other sectors – customer are •Cisco – proprietary less potential to switch to other standard in the market brands •Need to strongly differentiate the Industry Competitors product and service •Nortel – VOIP • Juniper – Internet Routing • HP – Ethernet switching • Avaya – Unified Communications •Huawei Technology – Routers 7 switches Substitutes • Highly unlikely because ofBargain Power of Supplier Brand & Market position• In-house supply chain •Already an innovator with• Dependent on Intel for IC customer services, total customer solutions
  15. 15. SWOT Analysis Strengths Weakness• Innovation • Unsustainable High gross margin• Robust financial performance • Weak presence in contact center• Diverse customer base and product technologies and declining storage offerings networking market share• Market position • Relatively weak presence in China• Extensive geographic reach CISCO Opportunities Threats• Acquisitions • Intense competition• Strategic alliances • Consolidation in the US• Growing demand for unified telecommunication industry communication solutions • Dependence on suppliers• Growing enterprise security market • Uncertain Global Economy • No constant innovation currently
  16. 16. IT operating Model
  17. 17. Current Application Assessment Poorly implemented original software platform. Unix-based software package to support Financial, manufacturing & Order Entry. ◦ Care System ◦ Metrix System ◦ Calico foundation technology
  18. 18. Current Application Assessment  Initial approach to  ERP Solution Upgrading ◦ Robust ◦ Functional area responsibility ◦ Reliable ◦ Band-Aiding ◦ Efficient ◦ January 1994 system crashed Connectivity Needed?
  19. 19. Connectivity & Mobility What is needed ◦ Standardization ◦ Flexibility ◦ Extensibility What are the options ◦ Custom Integrated Systems Architecture ◦ ERP
  20. 20. ConnectivityIntegrated Architecture ◦ Separate lines of development - EAI  Systems Integration Plan  Low-level Connectivity  IT Infrastructure ◦ Advantages  Custom solution  Potentially highly efficient ◦ Disadvantages  Building a patchwork architecture  Middleware
  21. 21. ConnectivityIntegrated Architecture ◦ Separate lines of development - SOA  Systems Integration Plan  Low-level Connectivity  IT Infrastructure ◦ Advantages  Custom solution  Potentially highly efficient  Less middleware ◦ Disadvantages  Building a patchwork architecture
  22. 22. ConnectivityERP ◦ Systems Integration Plan ◦ Advantages  All-in-one solution  IT infrastructure and connectivity baked in  Less middleware ◦ Disadvantages  Limited customization  Difficult (and expensive) to extend
  23. 23. ConnectivityKeys to Success Open standards Proper planning and involvement Scalability testing
  24. 24. Business Process Integrated systems and real-time environmentInfrastructure Challenges Traditional IT department did not operate optimally Inflexible current systems couldn‟t support Cisco‟s growth Solution IT reporting relationship changed from Accounting to Senior VP of Customer Advocacy Conduct IT budgets at functional level (better funding for all IT projects) ◦ Disbanded central IT steering committee ◦ IT investment decisions on application projects pushed to line organizations but executed by central IT
  25. 25. Business ProcessBusiness Process Convincing Management and many engineers – Change Management End-to end and big bank approach - a great risk Need to access the impact of the change and manage user expectationsSolutionInternal Involvement Heavy involvement from the business community – Not just IT initiative. Get very best people and who know the business.External Involvement Strong partner to help the selection and implementation – KPMG Get knowledge and experiences from other “Big Six” firms. Team training
  26. 26. Business Process Analysis and Process Design • External Partners – KPMG • Best people who knows the business • Oracle –ERP training System IntegrationReview & enhance • Set the parameters for• Unable to handle the load Oracle to be integrated• 3 months to enhance and • Focus on getting thestabilize the system application up and running Pilot & Testing • Conference Room Pilot
  27. 27. Process Oracle ERP ◦ Manufacturing capability ◦ Long-term development of functionality of package ◦ Flexibility of Oracle‟s being close by (location wise) 15 million budget and 9 month to implement
  28. 28. Oracle ERP
  29. 29. Analysis & Recommendations No proper Business case or Cost Analysis Downtime not considered ERP Implementation time frame of 9 months? Big bang approach of critical systems 1% effort gave 80% accuracy Impact of pulling key resources from the projects? Oracle first implementation of the new
  30. 30. Analysis Standardization promoted flexibility ◦ R&D and marketing reorganized from multiple business units to 3 lines of business ◦ Changes completed in less than 60 days for less than $1M ◦ Completion of IP-based open standards architecture initiative provided centerpiece of Cisco IT architecture ◦ Next phase of strategy - incorporating the “Internet”
  31. 31. Web Presence  Internet Strategy ◦ To create a business ecology ◦ To coordinate a virtual organization  Concentrate on product innovation  Outsource other functions ◦ To showcase its own use of the internet as a marketing tool
  32. 32. Web Presence  Benefits ◦ 24*7 ◦ Improved customer service ◦ Reach new markets ◦ Automation, Productivity and Profitability ◦ Customer feedback ◦ Improved advertising
  33. 33. Web Presence  Conceptual frameworkStrategic focus Competitive Competitive success Structure and environment factors managementProduct Innovation First mover advantage Innovation, new Focus resources on product introduction, R&D and acquisition Strong brandOperational Decreasing or Execution is the key Increase scale andExcellence constant returns geographic scopeCustomer High customer Keys are to attract and Focus resources onrelationships acquisition cost. retain customers. marketing, sales and Possible increasing customer service. returns from loyal customers.
  34. 34. Web Presence  Cisco‟s web-based applicationsIntranet Extranet InternetEmployee self-service for Supply chain integration, marketplace for net commercetravel, benefits, product sharing of forecast, order and by customers, resellers,information inventory information partnersCommunication and distance New product development Technical Assistance, softwarelearning sharing of design, test ramp- Library and Open Forum for up, quality specification customers, resellers, partners informationCollaboration and workflow Customer service for non-management technical issuesExecutive information Internetworking Productsystems and decision support Center online ordering bysystems authorized customers and resellers
  35. 35. Collapse of 2001 Reasons ◦ Collapse of many internet companies. ◦ Decline in demand for IT equipment Analysis ◦ IS took time to pick up the market changes. ◦ Inability of sales forecasting system to offer any advanced warnings.
  36. 36. Customer RelationshipManagement CRM is a business strategy directed to understand, anticipate and respond to the needs of an enterprises current and potential customers in order to grow the relationship value
  37. 37. CRM Success Factors
  38. 38. CRM - Acquire How Cisco  Obtained executive sponsorship ◦ Extensive interactive sessions with CEO‟s ◦ Providing customized deliverable solutions ◦ Aligning business processes with right technology
  39. 39. CRM - Retain One stop solution for communication needs www.cisco.com ◦ Tutorials ◦ Trouble shooting ◦ Catalogs ◦ Purchase orders ◦ Forums
  40. 40. CRM - Extend Investment in R&D Combined solution- Buying 20% of KPMG Social media presence Investment in Research Analysis
  41. 41. CRM – Key ProblemsAcquire • Competition • Targeting smaller customers • Cost effective solutions • Compatibility issues
  42. 42. CRM – Key ProblemsRetain • Antiquated solutions? • Delays in integration • Arm twisting techniques • Accelerated innovation lacking
  43. 43. CRM – Key ProblemsExtend • Innovation • Moving beyond legacy solutions • Adaptability
  44. 44. Conclusion  ERP and web enabled applications led to +$550 million in savings  $2.5 billions write off in parts inventory in its warehouse
  45. 45. References http://www.technewsworld.com/story/35961.html Cisco Systems company SEC filings 1995-2011 www.cisco.com http://www.forbes.com/sites/panosmourdoukoutas/2011/09/13/two- strategy-lessons-for-cisco-systems/ http://newsroom.cisco.com/dlls/2009/ekits/PublicCorporateOverview_Bl ackBackground_Eng_2010Q1.pdf http://airccj.org/CSCP/vol1/csit1235.pdf http://gsbapps.stanford.edu/cases/documents/EC%2015.pdf http://www.personal.psu.edu/users/b/j/bjb261/ist110_bjb/In%201994- 2.html http://www.cisco.com/web/about/ciscoitatwork/business_of_it/erp_manu facturing_and_finance.html http://hbswk.hbs.edu/archive/3141.html http://www.ciol.com/Networking/Feature/HP-3Com-merger-marks-end- of-Cisco-dominance/121109127626/0/ http://www.huffingtonpost.com/2011/04/06/ciscos-ceo-vows-bold- changes_n_845623.html http://marketingteacher.com/lesson-store/lesson-crm-business- strategy.html
  46. 46. Thank You!