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12Gemba Walk Questions   What is...?
Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: ideame...
Introduction  One of the key tenants in practicing Lean is to “Go and  See,” sometimes called Gemba Walking. The Gemba is ...
What    isthe valuecreated?
Look for:What the Customer Pays for Activities done Correctly  The Expected Output
What   is  theprocess?
Look for: Steps required to add Value    Flow between Steps     Division of LaborStandardization of Activities
What    is normal/abnormal?
Look for:    Standard Processes      Expected StateVariation to Expected State
What   isworking well?
Look for:  Standards being FollowedOpportunities to Complement  Positive Lessons to Share
What     is not beingmaintained?
Look for:  Checklists to Review   State of EquipmentCleanliness of Work AreaPace and Flow of Process
What   isbroken?
Look for:   What is not Working  Standards not FollowedEquipment requiring Repair
What     is    notunderstood?
Look for: Variation from StandardOpportunities for Training
What     is    notdocumented?
Look for:Undocumented Process Steps  Missing Standard Work
What   iscreating waste?
Look for:Ohno’s 7 Wastes InconsistencyScrap or Damage
What   iscreating strain?
Look for:  Poor ErgonomicsOverburdening Activity
What     is  creatingunevenness?
Look for:      Stop and GoBumpy Output Requirements
What   is   not visibleenough?
Look for:   Signals not ClearMetrics not easy to Read
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A dozen questions to aid in our Gemba Walking.

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Gemba Walk Questions

  1. 1. 12Gemba Walk Questions What is...?
  2. 2. Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: ideamerchants@gmail.comTwitter: @onimproving
  3. 3. Introduction One of the key tenants in practicing Lean is to “Go and See,” sometimes called Gemba Walking. The Gemba is the place of action or “the real place”. If we are to lead improvement we need to spend time where the action is taking place. What follows are 12 questions to help us toenhance our Gemba Walks and tips about what to look for to help answer the specific questions. As we practice our walking, we can exercise our “Kaizen Eyes” and see more opportunities to correct and improve. There is no replacement for going and seeing. As we go we mustensure we show respect for people and their contributions and help them to see as well. Let’s get walking. --Tom Curtis
  4. 4. What isthe valuecreated?
  5. 5. Look for:What the Customer Pays for Activities done Correctly The Expected Output
  6. 6. What is theprocess?
  7. 7. Look for: Steps required to add Value Flow between Steps Division of LaborStandardization of Activities
  8. 8. What is normal/abnormal?
  9. 9. Look for: Standard Processes Expected StateVariation to Expected State
  10. 10. What isworking well?
  11. 11. Look for: Standards being FollowedOpportunities to Complement Positive Lessons to Share
  12. 12. What is not beingmaintained?
  13. 13. Look for: Checklists to Review State of EquipmentCleanliness of Work AreaPace and Flow of Process
  14. 14. What isbroken?
  15. 15. Look for: What is not Working Standards not FollowedEquipment requiring Repair
  16. 16. What is notunderstood?
  17. 17. Look for: Variation from StandardOpportunities for Training
  18. 18. What is notdocumented?
  19. 19. Look for:Undocumented Process Steps Missing Standard Work
  20. 20. What iscreating waste?
  21. 21. Look for:Ohno’s 7 Wastes InconsistencyScrap or Damage
  22. 22. What iscreating strain?
  23. 23. Look for: Poor ErgonomicsOverburdening Activity
  24. 24. What is creatingunevenness?
  25. 25. Look for: Stop and GoBumpy Output Requirements
  26. 26. What is not visibleenough?
  27. 27. Look for: Signals not ClearMetrics not easy to Read
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A dozen questions to aid in our Gemba Walking.

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