1. Omnia Shaaban Ahmed
Mobile: 01002842211
E-Mail: mony82003@yahoo.com
Egypt, Cairo
CAREER OBJECTIVE:
To secure a challenging and rewarding position in a professional organization offering personal
development opportunities and professional growth based on performance and to be an active
participant in contributing to positive growth of the organization.
CAREER PROFILE:
 A dynamic result driven professional with over 4 years of experience in Sales & Marketing
at AGYAD MULTI PROJECTS for real state.
 Well versed in MS Office Applications.
 Have excellent communication & interpersonal skills.
 Adherence to deadlines without sacrificing quality of output.
 Systematic and methodical approach to work.
 Ability to put in extra efforts when called for.
 Impeccable style of correspondence and effective presentation.
 Ability to work under minimal supervision and report to top management.
 Prioritization of work and perfect time management.
 Expert in interdepartmental liaison and coordination.
 Faultless maintenance of reminders and follow-up systems
 Proactive management and Exceptional organisation and delegation skills.
 Expert in handling people of diverse nationalities, and renowned for being an excellent team
player.

2. PROFESSIONAL EXPERIENCE
Role and Responsibilities
Sales &marktingexecutive, Agyad Multiprojects for real state
Customer service representative:
 Providing courteous, accurate and timely responses to callers requesting information through
the contact centre.
 Providing assistance in obtaining needed information or service through various information
delivery channels
 Providing instruction and processing requests for the dispatch or completion of forms
 Processing and recording customer request information electronically
 Conducting information searches through the use of information system and databases
 Any other responsibility assigned by the management
Sales &Markting Executive:
 Currently I am working as Sales & Marketing executive (Real State )
 Develop quality customer relationships by attending customer queries
 Issues and resolving customer complains
 Daily reporting of the trading activities
 Build maintain healthy business relations with the existing and potential clients.
 Implements marketing and advertising campaigns by assembling and analyzing sales
forecasts
 Preparing marketing and advertising strategies plans and objectives planning and organizing
promotional presentations
 Prepares marketing reports by collecting , analyzing and summarizing sales data
 Supporting sales staff by providing sales data, market trends , account analyses new product
information , relying customer request
 Coordinating & assisting with verifiers to complete the cases on give time schedule
 Making the verification reports on daily basis
Recovery Help Desk (Service Quality):
 Deal directly with customers either by telephone, electronically or face to face
 Respond promptly to customer inquiries
 Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle inquiries and complaints
 Perform customer verifications
 Direct requests and unresolved issues to the designated departments
 Keep records of customer interactions and transactions
 Record details of inquiries, comments and complaints
 Record details of actions taken
 Communicate and coordinate with internal departments
 Follow up on customer interactions
 Interact with diverse customer base in person and telephonically
 Produce weekly reports for management

3. Education :
Graduated from al-maarefa Language school .
Bachelor of Commerce and Business Administration HelwanUniversity (2011)
Grade : good
TRAININGS ATTENDED
 Communication Skills.
 Sales Skills.
 Stress Management.
COMPUTER SKILLS
Operating systems: MS Windows 95, 98, 2000, 2003, XP.
Knowledge of PC hardware
Photoshop
good on MS Excel
MS Word, MS Outlook, MS PowerPoint
PERSONAL DETAILS
- Citizenship : Egypt
- Date of birth : 21stFeb, 1990
- Marital status : Single
- Languages : Good in English & Arabic