1. Omnia Shaaban Ahmed
To secure a challenging and rewarding position in a professional organization offering personal
development opportunities and professional growth based on performance and to be an active
participant in contributing to positive growth of the organization.
A dynamic result driven professional with over 4 years of experience in Sales & Marketing
at AGYAD MULTI PROJECTS for real state.
Well versed in MS Office Applications.
Have excellent communication & interpersonal skills.
Adherence to deadlines without sacrificing quality of output.
Systematic and methodical approach to work.
Ability to put in extra efforts when called for.
Impeccable style of correspondence and effective presentation.
Ability to work under minimal supervision and report to top management.
Prioritization of work and perfect time management.
Expert in interdepartmental liaison and coordination.
Faultless maintenance of reminders and follow-up systems
Proactive management and Exceptional organisation and delegation skills.
Expert in handling people of diverse nationalities, and renowned for being an excellent team
2. PROFESSIONAL EXPERIENCE
Role and Responsibilities
Sales &marktingexecutive, Agyad Multiprojects for real state
Customer service representative:
Providing courteous, accurate and timely responses to callers requesting information through
the contact centre.
Providing assistance in obtaining needed information or service through various information
Providing instruction and processing requests for the dispatch or completion of forms
Processing and recording customer request information electronically
Conducting information searches through the use of information system and databases
Any other responsibility assigned by the management
Sales &Markting Executive:
Currently I am working as Sales & Marketing executive (Real State )
Develop quality customer relationships by attending customer queries
Issues and resolving customer complains
Daily reporting of the trading activities
Build maintain healthy business relations with the existing and potential clients.
Implements marketing and advertising campaigns by assembling and analyzing sales
Preparing marketing and advertising strategies plans and objectives planning and organizing
Prepares marketing reports by collecting , analyzing and summarizing sales data
Supporting sales staff by providing sales data, market trends , account analyses new product
information , relying customer request
Coordinating & assisting with verifiers to complete the cases on give time schedule
Making the verification reports on daily basis
Recovery Help Desk (Service Quality):
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Direct requests and unresolved issues to the designated departments
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions
Interact with diverse customer base in person and telephonically
Produce weekly reports for management
3. Education :
Graduated from al-maarefa Language school .
Bachelor of Commerce and Business Administration HelwanUniversity (2011)
Grade : good
Operating systems: MS Windows 95, 98, 2000, 2003, XP.
Knowledge of PC hardware
good on MS Excel
MS Word, MS Outlook, MS PowerPoint
- Citizenship : Egypt
- Date of birth : 21stFeb, 1990
- Marital status : Single
- Languages : Good in English & Arabic