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Quality Considerations in eLearning

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Quality Considerations in eLearning in South Africa. Presentation at the eLearning Summit, Indaba Hotel, 16 October 2014. Looks the the quality review process and quality criteria.

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Quality Considerations in eLearning

  1. 1. Quality Issues in eLearning Greig Krull eLearning and Technology Summit 16 October 2014 Indaba Hotel, Fourways
  2. 2. Context Defined policies & procedures to ensure quality of traditional courses… Quality assurance often afterthought to convert existing courses for online delivery… eLearning has a perception of being inferior quality to traditional learning Dr Neil Clifton [CC-BY] http://www.geograph.org.uk/photo/2326197
  3. 3. Quality Assurance Process Institutional Approval Developer Self-Reflection Peer Review Subject Matter Expert Review Technology Review External Benchmarking
  4. 4. Quality Criteria Programme Design Student Recruitment and Admission Staffing Teaching and Learning Strategy Assessment Library Services Administrative Services Coordination 1 2 3 4 5 6 7 8 South African Council on Higher Education (2004)
  5. 5. 1. Programme Design Economics student enrols for course with only one 20 year old textbook and is required download own resources • ICT is appropriate • Include digital resources • Alternative online / offline access Browning [CC-BY-NC] https://www.flickr.com/photos/smichael/4563914649
  6. 6. 2. Student Recruitment and Admission A Geography student only finds out when she starts the course that she needs a laptop and needs to be online at least an hour a day • Communicate technology requirements up front • Consider cost and access JISC CC-BY-NC-ND http://www.jisc.ac.uk/events
  7. 7. 3. Staffing A Senior Professor asks the secretary to go online and print out assignments to mark • Shift in mindset • Professional Development • Administrative & support staff • Using technology for teaching
  8. 8. 4. Teaching & Learning Strategy A student receives all her materials on a flash disk and is told to go study and submit the assignments end of term Image: Vanguard Visions [CC-BY] • Orientation to technology • Technical support • Regular engagement and interaction
  9. 9. 5. Assessment Accounting students have one online multiple choice test that does not count and a MCQ examination that counts 100% • Online submission, marking & return processes • Variety of e-assessment • Reliability and security • Regular formative assessment • Feedback Qperello [CC-BY] http://www.flickr.com/photos/albertogp123/5843577306/
  10. 10. 6. Library Services Nursing student needs access to a physical textbook at the library but student is working full time • Access to ICT outside of class times • Wider access to e-resources • Develop information literacy ParentingPatch [CC-BY-SA] http://www.flickr.com/photos/albertogp123/5843577306/
  11. 11. 7. Administrative When 2000 first year students try to submit their assignments, the LMS crashes • Online Support Services • Robust data systems • Learning Analytics Pimenta [CC-BY-SA] https://www.flickr.com/photos/guspim/2280690094/
  12. 12. 8. Coordination A first year course enrols 2000 students but only employs 2 tutors • Alignment to organisational strategy • ICT Budget • Online Tutors JuditK [CC-BY-ND] https://www.flickr.com/photos/juditk/8973427921/
  13. 13. Quality Criteria Programme Design Student Recruitment and Admission Staffing Teaching and Learning Strategy Assessment Library Services Administrative Services Coordination 1 2 3 4 5 6 7 8 South African Council on Higher Education (2004)
  14. 14. Platforms Content Curation Polls / Quizzes Free / Open Source Collabora-tion Blog & Microblog Multi-media Virtual Meeting Rooms Sharing Social Networks Learning Tools Adapted from: Cavazza, Social Media Landscape [CC-BY-NC-SA]
  15. 15. ICT Infra-structure & applications Connectivity / Internet Access Course & Materials Develop Change Manage-ment (Open) Licencing of Materials/ Resources Quality Assurance Capacity Building Success Factors In alignment with: Vision / Mission Strategic Plan
  16. 16. How do you ensure quality in your own courses and materials?
  17. 17. Thank You! greigk@saide.org.za greigk_za Greig Krull This work is licensed under a Creative Commons Attribution 3.0 Unported License.
  18. 18. References • CHE (2014) Distance Higher Education Programmes in a Digital Era: Good Practice Guide • CHE (2004) Criteria for Programme Accreditation • Saide (2014) Course Quality Evaluation Instrument