Can Technology be Empathetic? Designing Person-Centric Data Practices Originally presented by ODH, Inc. CEO at AHIP June, 2018 Updated by Adam Johnson, Vice President, Product Development & Operations, ODH, Inc. Empathy in Healthcare Technology can help tackle big challenges: • Reducing costs • Improving outcomes • Increased satisfaction • Fewer errors Data technology's strength has been its ability to distill insights from mountains of data, but what’s missing? What forms does Empathetic Technology take? Health data can add Social Determinants of Health, besides clinical and other info, but to what end? Will the analyses result in actionable insights? What might be done differently? Better?