Community Engagement and Participation FrameworkBaseline Study

1. Community Engagement and
Participation Framework
Baseline Study
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3. • Level of confidence
• Barriers to successful engagement
• Methods of engagement
• Participant targeting
• Feedback and developing further
participation
Key Themes
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5. • ¾ of service providers evidenced that
opinions matter
• ½ of service users had little or no
confidence that their voice would be
listened to
Confidence that their opinions matter
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7. Service providers listed:
• lack of resources, the apathy of those
consulted and access needs
Service users listed:
• bureaucracy, access needs not addressed
and personal lack of confidence
Barriers to successful communication
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9. • 92% of service users preferred human
interaction – face to face
• 1/2 of service providers rated human
interaction as the most successful
Methods of communication
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11. Targeting Participants
• Over 3/4 of service providers designed
engagement for a diverse range of
people
• The top ‘Hard to reach’ for consultation
were young people, ethnic minorities
and full-time workers
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13. Opportunities for further participation
• 2/3 of service providers publish how
responses influence decisions
• Over 3/4 of service providers encourage
feedback and offer opportunities for
further contribution roles
But that is not the perception
of service users
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15. To increase effective engagement
• Use the National Principles
• Work to increase confidence
• Evaluate methods of communication
• Value diversity
• Develop partnerships
• Welcome participation
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