Team presentation for Empathy Jam 2017. We created a prototype for a career planning app addressing the prompt: "How might we create tools and platforms that utilize AI for New Yorkers to learn and practice soft skills for a JOB SEARCH?" Our entry, Journey App, is a mobile website that helps job candidate select and build soft skills for their job search. My contribution was user interviews, persona development, user journey map and research synthesis.

1. JOURNEY APP
Noreen, Kristin, Jen, Daniel, Vanessa

2. CHALLENGE
How might we create tools and platforms
that utilize AI for New Yorkers
to learn and practice soft skills
for a JOB SEARCH?

3. PERSONA

4. PROBLEM BRIEF
Tom is a job seeker who wants to keep his
professional hard/soft skills relevant to stay
competitive in a job market that is becoming
more automated.
PROBLEM STATEMENT
Tom needs a way to assess, collaborate, and
identify needed hard/soft skills so that he can
build connections with others, and
leverage/improve upon existing skill sets.

5. ASSUMPTIONS

6. IDEAS
Input: mock interview, resume, self-assessment
Output: curated list of resources to further develop skill set
Analyze current skill set
Interview/survey user to identify skills and goals
Find opportunities to develop professional and soft skills
Connect people to mentoring
Provide roadmap for professional development
Expand current set of soft skills and apply them to different
career opportunities

9. TESTING
“I would say I develop soft skills through
colleagues, on-the-job training, word-of-mouth,
and networking.”
“AI is a great way to support training and could
improve my ability to my job.”
“It is easy to find information through Google,
Siri, Youtube - you just need to know what to
search for.”
“I sometimes feel overwhelmed - like there’s not
enough time.”

12. Determine a way to measure soft skills for the purpose of progress tracking
Determine sources of information/resources
Create prototype of key user flows
Test prototype
Iterate
NEXT STEPS

13. THANK YOU