Teams are diverse entities with different backgrounds, experiences, and opinions. This diversity leads to bias-influenced interactions among team members, whether they realize the influence or not. The behaviors and resulting decisions made because of implicit or explicit bias have their own consequences to teams and projects alike. These consequences and biases are more visible retrospectively, but how do we encourage and empower people to understand how the judgments they make wholly affect their behavioral interactions?
This session will discuss the the idea of cognitive bias, both implicit and explicit, using several examples from well known studies, smaller research observations, and individual experiences. A facilitated discussion will be conducted to discuss how the example perceptions and situations, as well as participant's own experiences, influence behaviors and interactions with others. By talking openly about bias, participants will learn approaches to dissect their rationale and motivations in order to make decisions which are less emotionally charged and more objective. Participants will leave with a self-defined plan to help interpret their judgments and realizations to continue practicing mindful bias exploration in their lives.
3. @natali
ewarnert
Teams are diverse
entities formed by
the individual and
collective
experiences of their
members.
Some experiences
and associated
baggage are readily
apparent; others
are not.
”
6. @natali
ewarnert
MY INSPIRATION #WOMENINAGILE
Intimidation from a lack of diversity
Men: 3%
Women: 9%
When you think of women specifically,
why do you think they are less involved
in the agile community?
Intimidation from a lack of diversity
Men: 60%
Women: 33%
Why are you less involved in the agile
community than you would like to be?
7. @natali
ewarnert
What do these words mean to you?
Prejudice
Stereotype
Perception Judgement
Bias
Subjective
Objective
Cognitive
Implicit
TERMDEFINITION
8. @natali
ewarnert
What do these words mean to you?
Prejudice
Stereotype
Perception Judgement
Bias
Subjective
Objective
Cognitive
Implicit
Definitions get blurred
TERMDEFINITION
9. @natali
ewarnert
Judgement:
An opinion or conclusion
Subjective:
Based on or influenced by personal feelings,
tastes, or opinions
Objective:
Not influenced by personal feelings or
opinions in considering and representing
facts
WHAT IS JUDGEMENT?
10. @natali
ewarnert
Prejudice:
Perceived opinion that is not based on
reason or actual experience
Stereotype:
A widely held but fixed and oversimplified
image or idea of a particular type of person
or thing
Perception:
A way of regarding, understanding, or
interpreting something; a mental impression
WHAT INFLUENCES
JUDGEMENT?
11. @natali
ewarnert
Bias:
Prejudice in favor or against one thing,
person, or group compared with another,
usually in a way considered to be unfair
Explicit:
Attitudes or beliefs that one endorses at a
conscious level
Implicit
Subtle judgement or behavior cognitive
processes often operating at a level below
conscious awareness
JUDGEMENTS FORM BIASES
18. @natali
ewarnert
WHAT DOES SOCIETY PERCEIVE
SOFTWARE
DEVELOPER
SOFTWARE
TESTER
PROJECT
MANAGER
MANAGER.
MOST POPULAR IMAGE (PERSON) BY SEARCH TERM
19. @natali
ewarnert
WHAT DOES SOCIETY PERCEIVE
FEMALE
SOFTWARE
DEVELOPER
FEMALE
SOFTWARE
TESTER
FEMALE
PROJECT
MANAGER
FEMALE
MANAGER.
MOST POPULAR IMAGE (PERSON) BY SEARCH TERM
25. @natali
ewarnert
BEHAVIORS AVOIDANCE CREATES
“Past histories of poor interaction between groups can
breed resentments that are difficult to overcome. Even
positive emotions can get in the way of effective
interaction. People or groups who like and respect each
other may hesitate to speak up about problems or
share their ideas for fear of offending the other party
and upsetting the relationship.”
Defensiveness – natural reaction is to defend your
position – your style of working has created success in
the past so the problem must be with the other people.
– It’s easier to see in others than ourselves
-Closing the Interaction Gap
26. @natali
ewarnert
FOUR FATAL FLAWS
TOWER OF BABEL
Failing to create a shared language
around interaction
THE GRAVITY OF HABIT
Understanding the power of group
norms
ONE AND DONE
Failing to transfer skills from theory to
reality
HEAD OVER HEART
Ignoring the impact of emotions and
defensiveness
Closing the Interaction Gap
30. @natali
ewarnert
UNDERSTANDING PERSONAL BIAS
1. Look at a belief you hold strongly
2. Identify the reasons for it
3. Understand and recognize your right to your
belief
4. Identify reasons for different beliefs and
approaches
5. Understand and recognize that people who
have different beliefs have the same rights
6. Be willing to integrate other people’s
information as well as ours into our
approach to helping
7. Understand how this belief influences your
behaviors and interactions
8. How will you remain self aware of this
influence
32. @natali
ewarnert
WE DO NOT HAVE A RIGHT
TO TREAT OUR TEAMMEMBERS UNFAIRLY
BECAUSE OF OUR BELIEFS OR PRESS
OUR BELIEFS ON TO OTHERS
33. @natali
ewarnert
WE DO NOT HAVE A RIGHT
TO TREAT OUR TEAMMEMBERS UNFAIRLY
BECAUSE OF OUR BELIEFS OR PRESS
OUR BELIEFS ON TO OTHERS
WE MUST PREVENT THE JUDGEMENT
FROM BECOMING A BIAS-CHARGED
INTERACTION, REACTION, OR
BEHAVIOR
35. @natali
ewarnert
WHAT CAN WE CHANGE?
Get to know people who buck or
break your stereotypes and
judgements
Learn about the roots of
stereotypes, judgements, and bias
in your own life
Leave processing time or
retrospect on personal thought
processes
Practice self-awareness and
emotional intelligence
36. @natali
ewarnert
WHAT CAN WE CHANGE? CTA!
How will you measure growth?
What are your goals for future
interactions?
What does improvement and
success look like?
Formulate a plan with specific
actions and timelines
38. @natali
ewarnert
KEY TAKEAWAYS
IDENTIFY
Personal bias
(implicit or explicit),
judgements, and
understand the roots
ACCEPT
That you have the
right to believe what
you want
MONITOR
How we interact
with others in spite
of or because of our
bias and create an
action plan to
improve
3 min
Should I say baggage here? Need a different word.
5 min
Airport metaphor
8 min
11 minutes
Was this an implicit or explicit bias? What stereotypes are leading to these judgements?
If it was implicit do we understand how this perception influences our interactions?
Individuals and interactions is the first line of the Agile manifesto – this stuff matters!
Let’s take a step back – I’m throwing around a lot of terms now, we need to levelset on what these all mean
12 min
Do we even know the definitions of these things?
Do we even know the definitions of these things?
14 min
16 min
Prejudice and stereotypes are influenced by society and others.
Prejudice and stereotypes in addition to our experiences influence our perceptions.
How we perceive things relates to the judgements we make about them
Maybe this is switched with the slide before?
19 min
Our judgements in conjunction with our experiences form biases
Some of these biases are readily apparent and explicit – we know they’re there (someone with a luggage cart or a carry on bag)
Others are implicit and we don’t necessarily know we have them – (someone with no visible luggage but we don’t know what they have checked) - back to women in agile example
Both can affect our interactions with others positively or negatively
20 min
What is social reality? What comes of social reality? Bias
21 min
22 min
Why? We are told these things are not ok. It’s taboo, but it’s reality that we have feelings and make judgements based on our social reality. We know some of our imlicit and explicit biases are irrational.
27 min
5 minutes or so? Do you think experiences and judgements helped to form these inaccurate perceptions?
30 min
33 min
34 min
35 min
Maybe split this into three slides?
And often we just want our “diverse” teams to all think the same
36 min
38 min
As I said before, it’s awkward and uncomfortable to talk about emotions and the things we don’t want to address and admit we think about and that influence us. But we need to address it, we cannot ignore it.
40 min
43 min
These influence the interactions on our teams and with each other. We need to pay attention to our interactions, their effectiveness and their deficiencies
45 min
Define these here
Cohesion – forces that help keep a group together
Conformity – compliance with standards/behaviors – the need for people to behave like others in a group to belong
Convergence – tendency of unrelated animals to evolve superficially similar characteristics under similar environmental conditions – how diverse behaviors become more similar in groups
46 min
56 min
Need an example here…Women should not have to choose between children and careers
Example here of gym dress? What I first thought and how I could change it.
I believe that people should dress a certain way when going to work out.
Cite source here...
58 min
60 min
Personal example at the gym
Images
Personal example at the gym
Planning activity comes after this somehow
65 min
Personal example at the gym
67 min
Personal example at the gym
70 min
End women in agile example – WomenInAgile workshop